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Full Rating Profile
  • Cheaper Than Di

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.85/10 3.85/10
    Chance of future purchase: Rating 1.07/10 1.07/10
    Shipping & packaging: Rating 1.59/10 1.59/10
    Customer service: Rating 1.61/10 1.61/10
    Return/Replacement policy: 0.00/10

145 Customer Reviews

Rating 2/10
1/5

"I am an avid user of Cheaper Than Dirt until I discovered something recently. I was perusing their targets and found a set that seemed fun for a round of shooting with a friend. They are Birchwood Casety Target Games. The items ID#s are TARGET-400, TARGET-401, TARGET-402, TARGET-403, TARGET-415, TARGET-416, and TARGET-417. (The reason I list them is so you can check out the information yourself on the website.) There is no issue with the product itself, the issue is the shipping on these items and other items like them. If you were to purchase one set of targets from them as of 08/28/2015, the shipping shows the weight to be approximately 2.8 lbs. Which at the time is close to $5.50 for shipping, this is not the issue. When you put multiple of the same item in the cart and look at shipping, lets say 4 sets of these items, the weight jumps up to 11.22 lbs., which ended up costing $16.41. I doubted this was correct, after all how could 4 sets of the same targets weigh more than 10 lbs together. So I contacted the online customer service chat and spoke with a user that went by "Sam". I stated my concerns and Sam stated that it was the correct amount for shipping. Sam explained that it was calculated by weight and dimensions of the item. Sam then offered that if I call their 1800 number and ordered over the phone that they could do something, I didn't write down at the time, for the type of shipping "Stock Standard" or some such. Sam stated the shipping would be $8, half of the original shipping price. Then I asked Sam, shouldn't all customers be able to get the same price on these items in regards to shipping, and Sam again stated that it was the correct shipping amount, even though I was offered a cheaper, by half, alternative to the website shipping cost. This made me question their ethics in regards to prices on customers. If they are trying to make money that is fine, they are allowed to do that. However, if you claim to be "Cheaper that Dirt" but your shipping prices are inflated to cover the loss in item price, I find that to be unacceptable. If you are going to sell a product, do not gouge in the shipping price to entice purchasers to buy from you and hope they will over look the cost difference. If Cheaper than Dirt is willing to do this over targets, then that also makes me question what other products are they over inflating their weight so the customer pays more for shipping and they reap the added income from sales. Unacceptable "Cheaper than Dirt", shameful and disgraceful. "



Rating 2/10
1/5

"Look around, this company has no ethics. They will screw over their customers any way possible to make a buck. "


Rating 2/10
1/5

"I ordered ammunition from cheaper than dirt, and followed their procedures. Then they notified me saying they don't send to Cook County or the Chicago area. Interesting, as numerous other ammunition suppliers do. I wish they would have stated this up front before I give them all my information. Waste of time!"

This review was modified by Whominick1 on August 03 2015 05:50:37 PM

Rating 2/10
1/5

"I was looking at making an AR purchase and came across a gun being advertised on the Cheaper - Than - Dirt website. Based on THEIR specs i purchased the Gun. Long story short, the model i purchased according to them was a mistake. That gun did not exist? The actual model was a sub-standard gun to the one i ordered. I can accept their mistake until i started to deal with their customer service and supervisors. Very condescending and NO CUSTOMER SERVICE at all. They shipped the gun, charged my CC and then stated we need to get the gun back. This transaction has been a PITA. Based on the numerous complaints, it's hard to believe folks still do business with this company. I am not a big online purchaser, but i have never been treated as disrespectfully as with these people. If you purchase any thing from them don't believe what you are being told until it is in your hands for the price you were quoted. Hope this may save someone the same aggravation. "


Rating 2/10
1/5

"Be careful when dealing with this "IT Boiler Room" operation and be sure to verify shipping cost before you close the transaction as they will likely claim that they cannot cancel your order because "it is being processed"...
I WILL NEVER DO BUSINESS WITH THIS LOUSY COMPANY AGAIN !
"


Rating 2/10
1/5

"I was informed my credit card address did not match that of their "security software" so I was to jump through hoops to prove my address was correct even though the gun was being delivered to an FFL they provided. I was not provided the information necessary to correct the problem to avoid this issue in future dealings. I did verify with my bank that the address I provided was correct. They showed no interest in assisting me with a resolution. I'm certainly less than impressed with their customer service. I guess their name says it all!"

This review was modified by tndlc11 on June 26 2015 03:51:24 PM

Rating 2/10
1/5

"I have ordered from them before and did not experience any issues... until now. Ordered some magazines for my Springfield and when I received them, they did not fit properly. It was my mistake. I contacted them about an RMA... Got a response from Tonya in Customer (non) Service. She gave me the RMA and said that when they receive the items, they'll process the refund. No UPS label was attached, nor were there any other instructions as to where to ship it back to. Nothing on their website. I contacted her again for the UPS label and she said that the label would be in a separate email. Well, that was over 2 months ago and still no label. After reading the reviews here, I've come to the conclusion that it would probably even a bigger hassle to bother them for the label (or even the address to ship it back to), and probably screw e over on the refund as well. Looks like they'll charge a restocking fee too. Nope, I'll keep the magazines (besides, what better excuse than to buy the gun that these mags fit?), and NEVER DO BUSINESS WITH THEM EVER AGAIN. And I'll tell everyone NOT TO DO BUSINESS WITH THEM EVER."


Rating 10/10
5/5

"I placed an order for 1000 rounds of ammo on wed. Received it on friday. Absolutly no problems. Had to speak with customer service because of the shitty state I live in about proof of id. I will ab soluble be doing business with them again"


Rating 6/10
3/5

"Ordered 2 gun magazines (clips), only to find after 10 days of -;being processed- and calling customer service that they were out-of-stock in the warehouse and were not getting any more in. One star rating. However customer service routed the order to another warehouse and I received the product in 3 days. 5 stars for the service. A previous order for magazines for another gun was shipped promptly. So apparently inventory control stinks, but if they have the product you get good service at a good price.
"


Rating 2/10
1/5

"This place is joke. Keep giving me the run around for order I canceled and don't want to issue refund even tho order was never processed. They pull funds before it even gets to shipping. I canceled order after I was told it would take a week from date ordered to ship so canceled it then get told it will take a week for me to get refund back along with others that canceled orders what is wrong with this picture. So contacted online tech support only to get banned from online chat over and over and over. (ban only last 30min) I called got hung up on by so called supervisor multi times cant get the boss on phone over supervisor. This place had F rating with BBB and has had multi complaints filed with them so many I cant even file complaint on CTD. I wouldn't use this place again being this is 2nd time I had them do this first time I bought a sig pistol and it took 2 weeks to get 1 1/2 week to ship and 1/2 week to get to gun shop. There shipping charges are insane as well. Last time beware of this site."

This review was modified by Charmed483 on March 12 2015 01:58:07 PM

Rating 2/10
1/5

"Purchased a 9mm handgun and had it shipped to my ffl dealer, where they informed me they could and would not transfer the gun to me because it had bad tracing. After contacting ctd several times i finally was told i was being refunded. Come to find out they took a restocking fee out of it. So i contact them again where they tell me its a standard restocking fee. When i asked why i should pay to restock a defective gun, i was then told its because i was trying to do an illegal straw purchase and thats why they had the right to charge a restocking fee. They send me junk and charge me for it, then say its my fault because i was doing something illegal. Even though that was not the case, and they have no proof otherwise. Do your self a favor and avoid cheaper than dirt."

This review was modified by FalonW on March 10 2015 09:36:49 AM

Rating 2/10
1/5

"These guys are total sleeze bags. My last and final order with them involved them canceling a large portion of my order and then notifying me of this after part of it had shipped, basically reaming me for the original shipping charge. The witch I spoke to trying to understand he status of my order didn't improve my mood. I won't do business with them again."


Rating 2/10
1/5

"These people are terrible and un-ethical. The carrier they use UPS are even worst. I asked 2 questions 2 days ago and never got an answer. I would not buy from these people again, buy at your risk they cannot be trusted."


Rating 2/10
1/5

"Several months ago, I was shopping for some .223/5.56mm ammo. I found what I wanted at Cheaper than Dirt, unfortunately, it was out of stock. I put my name on a waiting list. On February 9th, I received an e-mail notification that the ammo was back in stock. I immediately ordered 500 rounds and my order was accepted. On February 10th, I received an email from CTD that my purchase was "on its way" and I was provided a UPS tracking number.

After waiting more than a week, I called CTD to find out why I had not received my order. I was informed by a CTD customer representative that they would have to investigate and they would get back to me when they had information. Within a couple of hours, I received a call from CTD. I was informed that the shipping label had "fallen off" and the package was lost. I was told I would receive an immediate refund. I told the CTD representative that I understood that these things happen and I was not too upset.

I requested to be put on a priority waiting list so when the ammo was back in stock, I would be given priority on a new order and not have to wait, potentially, another several months. I was told, not only could I not be given priority, I would not even be guaranteed the price of the ammo would be the same in the future.

I do not believe my request is unreasonable considering CTD accepted my order and provided confirmation that my purchase was "on its way". I said I would appreciate CTD reconsidering its response.

Both representatives I spoke to were very polite and professional but ultimately provided unsatisfactory responses.

CTD quickly responded, "We apologize, but we do not know when that item will be in stock or what the price will be."

In other words, they will not make any effort, whatsoever, to remedy this issue in a satisfactory manner.
"

This review was modified by polyistic on March 03 2015 06:12:29 PM

Rating 10/10
5/5

"I recently purchased a stock and two magazines from this site. I then started to research the site and read a ton of negative reviews. All in all all the items I ordered a where shipped to my residence in 2-3 days! The prices where the cheapest that I could find. I have had a great experience with this company and will certainly due business with them in the future sue to their low prices and shipping."

This review was modified by Toneberg on February 17 2015 05:59:53 PM

Ratings Calculation Change


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