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21 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","store_rating":"1.50","total_reviews":"21"}, "store");)
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posted Jan-28-2012 
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![Share](javascript:share_rating({"review_body":"I wish i could give them no stars! Their customer service use to be wonderful - no longer! I have had a problem since January. It is now April. I placed an order with a promo code. They are now saying unless I can remember the promo code they are going to charge me the full price. I have an email confirmation from them with the discount. Ever time I call to get my credit card credited, I talk to someone different. When I ask to talk to the person I spoke to the last time, they say there is no one by that name! The last person I spoke to said they would have a tech guy check into what the code was - this turned out to be a lie. NEVER will I order there again!!!!","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/1434859#comment1434859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"JanBe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good LUCK! Talking to someone is impossible resolving an issue good luck - best way to get results is to dispute the charge only way they get back to you- Don\u0027t order from them HOrrIBLE Service!!!","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/1202251#comment1202251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"OasisRanch","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Three e-mails were not answered and I could not wait forever <br>to be on hold due to \u201chigh customer volume\u201d.<br>There is no customer service at all!<br>It is one way, sold and forget. Whatever arrived will be yours no matter what.<br>Bad company, stay away!<br>Michael, CA","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/1020049#comment1020049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"KozlovMK","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Chadwick is a very bad company. i just hope they are not fraudulent. i made an order since October 21, 2011, as at today December 10, 2011, they are yet to be delivered. i called the customer service, no one could trace my order. i was told they do not have it on their system.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/998095#comment998095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"yemibiodun","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order with chadwicks on 10\/27 and have yet to receive it - I called and their customer service # says all circuits are busy try again later, I emailed and got no response and called the order line and they said they couldn\u0027t help me even when I said I wanted to talk to a supervisor. Its a different computer system and they don\u0027t have access - I\u0027m so ticked off - who can I contact to report them for negligence?","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/930123#comment930123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"rusty2010","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have fallen into the trap of a company who claims to have great Customer Service. Chadwick\u2019s has no customer service! I placed an order on 9\/30\/11 and have yet to have received it - today is 10\/18\/11. Beware, when you order from them and there is ANY problem whatsoever, do not let them convince you that an item has been shipped. They are liars! Bring them to task immediately! I just called there, was transferred to 3 people and never got an answer. I demanded to have the dress sent to me overnight-their answer was they do not ship overnight! I gave them my telephone number and asked for a call within 2 hours-their answer was we cannot guarantee that. What exactly CAN you guarantee? I believe they have 2 chimpanzees working in the warehouse packing orders. I am so angry. I am going to get my attorney involved. Yes, it will be expensive, but a nice settlement will be worth all the trouble. This company needs to be brought down. Spread the word - DO NOT SHOP CHADWICKS!!! Oh, and as you can see by this website\u2026Chadwick\u2019s does not participate with this site and will not see my complaint. Hopefully possible customers will see the post prior to ordering from this derelict company!!!","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/901300#comment901300","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"No-Longer-Tolerant","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stay away from Chadwicks! Horrible customer service. False information. Not sincere.<br><br>I ordered 2 items from them in April 2011 for my college graduation<br>ceremony in May. Even though, I was signed up as a user on their site, I<br>never received an order confirmation but learned that it was backordered<br>by logging into my account on their website. However, the item was on<br>backorder for months (until June 2011 when my husband\u0027s credit card was<br>charged and I was reminded by the order through him), so I did not get<br>to wear the items for my graduation ceremony and due to my busy school<br>and work schedule, I forgot about the item until the credit card was<br>charged.<br><br>That made me check the status on the order on their website and it<br>showed that it was being \u0022processed\u0022. So, I thought \u0022great\u0022, I did not<br>need to worry about it. I was thinking, \u0022okay, the order was backordered<br>and now late, that\u0027s fine, I can wear it to another event.\u0022 That was June.<br><br>I was wrong.<br><br>It is now end of July going into August! 4 months! I have not received<br>my order, I have not received a confirmation that the item was being<br>processed, shipped nor that the credit card was charged. NO ONE told me<br>anything. There was not an e-mail, a phone call or even just a simple<br>automated e-mail confirmation about the process.<br><br>I contacted them and the representative, \u0022Sally\u0022 (I wouldn\u0027t even<br>consider them a representative, more like, pointless figures) told me<br>that my item was cancelled after 60 days being backordered. I was<br>FURIOUS because not any of the pointless figures notified me! No one<br>even explained why the credit card was charged and why my order showed<br>processed and shipped. They tell me a \u0022story\u0022 that my order was<br>cancelled and that I should place a new order. Bullcrap!<br><br>I am still in the process of getting this straightened out. But I wanted<br>everyone to know how they run their business. I demanded for my orders<br>to be shipped or give me my full refund. I told them their apology was<br>not sincere nor accepted. I told them to not give me any excuses about<br>their system giving errors on the orders. I have worked in customer<br>service and I know things can get resolved if they were truly sincere<br>and legit. But they are not. I wanted no explanation, it is too late for<br>that. I now wanted my orders shipped to me or a refund. I will be<br>letting everyone know about my experience and make sure Chadwicks<br>horrible service is known.<br><br>Do not shop at Chadwicks.<br><br>Complained: 07\/27\/2011<br><br>Charlotte, NC<br>U.S.A.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/817901#comment817901","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"yvihc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from them twice and both times (I figured the first time was a fluke and gave them the benefit of the doubt) the clothes fit totally differently than the picture. I like the overall design of the clothes, but the fit just hangs off of me and I\u0027m going to end up getting them altered. Their shipping was a little bit sluggish as well. Overall, I probably won\u0027t order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/627606#comment627606","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"noodle192000","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order was delivered late, 8 business days after shipping, when shipping confirmation specified that the delivery would be in 4-7 days. Delivered to local Post Office and not my home with no notification that this was going to happen. I normally get UPS deliveries to my home all the time. Customer service unwilling to refund the $12.95 shipping charge when I returned the items. They said they don\u0027t make any exceptions on shipping charges. Terrible custormer service. ","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/530424#comment530424","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"chikadee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I absolutely LOVE Chadwicks! I have never had any trouble with returns when there was a problem with the merchandise. If I felt I deserved it, for an error of theirs or dissatisfaction with the quality of these merchandise, I simply requested free return shipping and I ALWAYS got it.<br>The quality of the clothing is top rate. When they still left orginal maanufacturer\u0027s names on their products I was astonished by the familiar brand names. Now, they just have their own name on everything but the quality is still tops. I used to be a retail manager, and believe me, I know quality. I have rarely been disappointed by Chadwick\u0027s and just about everything I wear comes from there. P.S, Their sales are not to be believed especially with coupons. Highly recommend!","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/491486#comment491486","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"Peavea","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Slow, pricey shipping.<br>Sent the wrong item\/size after it was backordered for a month. ","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/491251#comment491251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"HEDNewark","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from Chadwicks several times for my wife and have always been happy. The clothes are nice, the prices are good, returns are easy, and shipping is good.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/398227#comment398227","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"Spartiate","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipped wrong sizes. Then, to return, they\u0027re going to charge me. Not worth the trouble. Avoid this store at all costts.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/351159#comment351159","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"babylonboots","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered HANDBAG for mother in law from them. They shipped that leather bag in plustic bag through UPS to USPS. They put 3 catalogs on top of that bag. As result the bag was creased by those catalogs and shipping handlers. Beside the bag had small black dots on the side, and color was different than in picture. They charge shipping fees for returns of defective products.","link":"http:\/\/www.resellerratings.com\/store\/Chadwick_s\/review\/333521#comment333521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Chadwick_s.jpg","store_name":"Chadwick\u0027s","username":"bbbbbb68","rating":"1"}, "single");){kind=link}
"I purchased a pair of pants from Chadwick's on 10/27/2011 and returned it via USPS on 12/27/2011 because the pants ran small. I have STILL not received a refund, although I have confirmation Chadwicks received my return on 12/29/2011. I called customer service back in January 2012 regarding this matter and I was informed so astutely by customer service "the item was 'probably' in the warehouse and to "call back in 30-45 days". I called back the other day and there is a message on their IVR about bankruptcy and it gives an email address to send complaints for orders made before the new company took over. Well I sent the email and guess what...BUPKIS!This is an unacceptable way of handling business and quite frankly I am no longer interested in purchasing from Chadwicks again!"