Computer Hardware & Software
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"These guys stepped up to the plate big for me. The first computer that I got had a motherboard problem they payed for the shipping back and made repairs to the computer quickly and got it back out the door. As fate would have it Fedex damaged the computer on its return trip to me so when I got the computer back it still did not work. Centaurus took over from here had Fedex pick back up the computer they then built me a whole new computer and got it out the door before my original computer got back to them they even made upgrades to the motherboard and the case at no cost to me. I would buy my next computer from these guys, a real class act Thanks so much."
"I ordered my Centaurus computer online and was very stoked to be able to buy from a company who custom builds gaming computers. This will have been my 1st gaming computer and I wanted to make sure I could handle fair or medium level graphics on WOW with a decent framerate so I spent $800. When I got the package I was very excited but took my time to open it safely and hook all the components up before plugging in the power supply and turning it on. When I turned my computer on the lights and fans started spinning and I was excited but I couldn't receive a signal from my tower to my moniter. So I sent it back and they diagnosed the problem as an unresponsive motherboard, since I had an integrated videocard it made sense. I sent it back and waited another week. When I got my computer back the same exact problem happened again. So at this point I'm pretty mad because I had the whole day off with the house to myself to play on my new toy and It didn't even work. Their customer service was very considerate and offered to build me a completely new computer with many component upgrades for free for my dissatisfaction. I am still waiting on the new computer they are building and await the results of their work for the 3rd time. I'm hoping that this is just some sort of shipping problem or motherboard assembly problem and not a direct reflection of their competence as a whole."
“Hello!We apologize for the inconvenience, but we did everything possible to correct this issue. Problems with merchandise can happen to any company, big or small, especially if it's modern complicated electronics like gaming desktops. Most problems arise due to unforeseen factors like damage caused by shipping carriers - though we are using one of the most expensive shipping methods. We are sending computers out right from the test bench in working order and we can only hope that carrier delivers PC in the same condition. We wanted to note that even though problems like this can happen to any company, not every one treats customers equally. We did not charge a penny for this whole process with 2 returns under warranty, we have pre-paid shipping both ways, covered parts and labor with no expense to customer. We have done everything possible to minimize problems during shipping by packing PC with extra care. After having problem with second shipping we did not wait for a return but instead we have built a completely new computer with several free upgrades. We also provided free bonus merchandise with this computer. We believe that our RMA service was handled better than just "fair" considering amount of work we have put in fixing problems that arose not by our fault.”
"I have to admit I was a bit leery about ordering a large ticket item over the internet without knowing anything about the company except for the info on the shiny, fancy web site. I read the reviews, and became even more concerned when they were ALL good ratings - not a dissatisfied customer in the bunch - but we decided to give it a try. And boy oh boy am I glad I did. My only two complaints are that it took a week longer to get my computer that I was originally promised, and the keyboard/mouse did not come with the tower unit. The folks at Centaurus are a little difficult to talk to if you are an older person and prefer a person to interact with instead of emails, but they are promptly responsive. My very best compliment I can give them - when I need a new custom-built computer I will look no further than these folks - will not go anywhere else"
"With Centaurus I was able to build my own computer with any specifications I required and when i had questions i got answers within hours even on a Sunday. I know nothing about computers but their answers were very easy to follow and actually gave me the best option for my interests. On top of all this, Centaurus lead me to a cheaper model that would better suit my needs instead of pushing a more expensive model to make them money. I would recommend them to anyone looking for a new computer."
"I had a great experience ordering with this company. Website is very easy to follow and it explains all the pc parts and upgrades thoroughly. Took about a month to received my pc from the date I ordered it (pretty good considering Holdiay season). PC was upgraded beyond what I ordered for free. I've recommended them to my family and friends looking for a new gaming computer. Computer runs beautifully."
" I had a budget of $670 and ordered an entry level gaming pc from Centaurus Computers on August 6th, 2012 and received it on the 15th of August. When I opened the box it was professionally packed, in mint condition. After the initial inspection to make sure none of the components had come lose during shipping, I turned it on and it worked like a charm. I was aware when I ordered that this was a budget pc, so I wasn't expecting to play all the newest game on ultra quality. I got exactly what I paid for, a fast relatively powerful pc for cheap. I attempted to build a similar pc from parts using newegg.com (not to knock newegg, it has great prices), but was unable to do so because of my budget, I didn't have a copy of Windows 7 laying around so that would be another $90-100 expense. The pc also came with some free fans, not a huge deal, but anything to help the pc perform better I will take. It also has a 3 year warranty on it, which is huge for me, reliability and peace of mind is paramount. Shipping was also free, can't complain about that! Although you can spend a lot more money at Centaurus and get a considerably more powerful pc, I can only speak about what I got. A great pc for $670, I've had no problems playing Diablo 3, Super Monday Night Combat, World of Warcraft, Battlefield 3. I don't play on max graphics, but I don't play on minimum either. You won't be able to get a pc this affordable with equivalent performance for the price, in any store or anywhere else online. You could order parts and put it together yourself, but for me (not having an OS handy) it just wasn't financially feasible. Bottom line, it was my first time ordering a PC from Centaurus Computers, I got exactly what I paid for, a lot of bang for my buck, good pc. 5/5 stars."
"If you are going to purchase a gaming computer, look no further. These guys are top notch. Every question I had was responded to within 24 hours. I had ordered on December 23rd, I was shocked when I received my computer on January 4th. With the holidays that's 6 business days, UNREAL!!! This included going back and forth over which case I wanted. Packaging was perfect, binder for discs/books, plugged it in and was on my way. Pricing and customer service I would recommend Centaurus Computers and plan to purchase a second computer from them."
"Had a great experience with these guys. Just got my computer today. Customer service was great, was even given an extension if I had any questions. Price was better than any other computer, free upgrades, was informed on where it was at every step of construction and shipment. Packaging was great, double boxed with padding in each. Computer looks great, works great and they even put my books and disks in an organized binder for easier keeping. Tried the game that was smoking my old computer, put it on the highest graphics settings and it plays smooth and fast just like I was told it would. From now on, all my computers will be coming from these guys. Ordered it during the holidays and still received it fast."
"We had an excellent experience. The communication about the order was perfect and the finished product was great. The computer performs even better than expected. The guys did a small rush to get it here by Christmas that was key. We would use them again.ncl"
"I researched very carefully prior to choosing an online company to build my new computer. Centaurus is the company to go with. They were available to answer my questions, they helped me choose the best components for my computer needs. Customer service is great. My computer was packaged well and arrived within a 7-8 days after ordering. My computer is everything I wanted. I highly recommend this company to anyone considering ordering from them."
"Great! My fiance loves his Christmas present. Awesome customer service and a really high performance machine for a good price."
"I almost have no words other than wow, I am the most satisfied I've ever been with a computer and friendliness of the people from Centaurus Computers. I am most definitely recommending them to anyone shopping for computers."
"Clean and easy experience buying gaming computer. It was really easy with the help of Serg and Alex who helped me choose all the right parts and even save quite a bit as I was going to spend more than needed. It's not my first gaming computer but this time around it's one of the best for sure. Computer arrived quickly via FedEx which is a nice touch because FedEx is quite good handling packages like that, shipping was free but fast. Excellent packaging shows just how much Centaurus cares about their computers. Computer has perfect cabling with everything hidden behind motherboard tray, looks really neat and professional . Computer started up OK and didn't even require any configuring - I logged in to my Steam account and started playing almost right away. Performance is excellent - new i5 2500K is really as good as I was told, huge upgrade from my previous system. I would definitely recommend Centaurus Computers to everyone for easy and enjoyable custom computer shopping experience."
"I was a little worried about buying from a small company rather than something like Cyberpower, but Centaurus Computers looked promising and I have no regrets. The computer was shipped in a week and arrived the next. Although there were some bugs with the set up, Centaurus tries its best to help customers. Although our graphics card upon first start up did not work, and the issue became a headache, the support was friendly and helpful and did the best they could to help us work out the issue.Overall, Centaurus Computers has good support and good prices for pre-built computers and I would recommend it if you're looking for an alternative to sites like Cyberpower which get tons of bad reviews. "
“Thank you for your feedback! We are always do our best to resolve any issues that may arise, most of which unfortunately are caused during shipping even though we have some of the best packaging procedures in the market. We get somewhat rare reviews on resellerratings because when everything is perfect most customers simply don't have time because they are busy with their new computers (running games on max settings :-). Most reviews are left after some problems arise and so far we have handled them very well as you can see from our ratings. And though no business runs smooth and there always will be small percentage of "problems" you can judge the company by the way it handles those problems. Customer's satisfaction is our priority.”
"I was really unsure at first about centaurus computers when I first found their website and didn't really give them much thought,but then I decided call them and ask them a bunch of questions about their company and their products and even though getting some one on the phone was kinda hard but after a little time I finally got a person to speak to and I'm glad I did.the rep was really nice and helpful and answerd all my questions and concerns.I did check up on other computer company's like stealth machines,alienware,digital storm,ect.and all they really offered was super high price machines cuz of all the neon lights and cases(which is crazy).in the end I used Centaurus and I couldn't be more happier,my pc arrived a week and 1 day after I ordered it with great packing.my pc started right up with no problems except a high pitched sound coming from cpu fan but that's no big deal since I use a headset for the most of my gaming session's plus some fans do make some noise.besides that I'm a very happy customer and am going to Centaurus for all my future Gaming Rigs."
“Dear Valued Customer, Thank you for your purchase at Centaurus Computers, we are happy to hear that you like your computer. Please call us at 1-800-533-0255 and we will be glad to assist with sound from the CPU cooler. It might just spin-up too fast when CPU is under load. Have a great day!”
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