CellularFactory Reviews - cellularfactory.com Ratings at ResellerRatings

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cellularfactory.com

Cellular & Accessories

Rating 7.00/10 1,520 reviews

7.00/100
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CellularFactory is a merchant member
CellularFactory participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (1,808)


Rating 6/10 3/5
modified review posted Feb-21-2013

"I ordered a desktop wifi card. It arrived in a timely manner and works great. Price was also quite reasonable. I received my credit card statement today and noticed that I had been double billed. I called cellularfactory but never talked to a person. After 42 minutes on hold I gave up."

Rating 10/10 5/5
modified review posted Feb-19-2013

"Prices are reasonable and Delivery was extremely fast. Very happy with the service and I will shop there again."

Rating 2/10 1/5
modified review posted Dec-27-2012

"I had terrible service by this company. I received a faulty piece of merchandize and they refused to take it back. I was stuck with a worthless phone case. I will never buy from this company again."

modified review reply posted Dec-29-2012

CellularFactory, CellularFactory rep has responded

“Sorry for the bad experience. Someone will be contacting your shortly about this. Thanks!”

Rating 2/10 1/5
modified review posted Dec-17-2012

"Ordered a genuine nokia cell phone battery and it was shipped on 12-10-2012. Unwrapped the battery and placed in phone and it was DOA. Called the factory and sent 2 emails but no reply. Want to get full credit on my Charge Card as I can no longer wait for another and they must not check them before they are shipped. I called Nokia and a new one was sent out Saturday. I should have done that in the first place. Awful customer service and would not recommend to any of my friends."

modified review reply posted Dec-22-2012

CellularFactory, CellularFactory rep has responded

“Hi,

Sorry for the bad experience. Someone will be contacting you shortly about this. Thank you!”

Rating 10/10 5/5
modified review posted Dec-02-2012

"Great service and product works great. Had to return a similar phone accessory to another supplier because it didn't work. CellularFactory saved the day. Thank you. "

modified review reply posted Dec-08-2012

CellularFactory, CellularFactory rep has responded

“Glad we were able to help you with your needs. Thank you very much for trusting us!”

Rating 10/10 5/5
modified review posted Dec-01-2012

"Great customer service and quality of product!"

modified review reply posted Dec-08-2012

CellularFactory, CellularFactory rep has responded

“Thanks for doing business with us and for this awesome review. More power!”

Rating 2/10 1/5
modified review posted Nov-30-2012

"Abysmal experience, attempted to order 12 cell phone accesories. Had never used them before, and found them via reselleratings.com. Tried to check out and received a "Forbidden,You don't have permission to access /order/order_cc_2.jsp on this server.,Apache/2.2.22 (CentOS) Server at www.cellularfactory.com Port 80).

Thought it might be my browser, so I switched from Chrome to Firefox and resubmitted, with the same result. Submited a customer service inquiry via their webform, after 10 hours, no response. Tried calling and waited 10 minutes on hold, and gave up.

A big waste of my time, but glad they didn't get my cc number, if their website ordering is any inication of their customer sevice."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“Sorry for the bad experience. Someone will be contacting your about this. Thanks!”

Rating 2/10 1/5
modified review posted Nov-30-2012

"PRODUCTS ARE NO GOOD, BOUGHT A BATTERY FOR VIDIO RECORDER.
FIRST PRODUCT CHARGED AND WORKED FOR APPROX 15 SEC THEN NOTHING AND WOULDNT RECHARGE. GOT EXCHANGE UNIT AND IT DID EXACTLY THE SAME THING ALTHOUGH IT WORKED FOR EVEN LESS TIME. TO MAKE MATTERS WORSE I HAVE TO SHIP BACK AT MY EXPENSE NOW.. TOTAL JOKE. GARBAGE PRODUCTS, RUN AWAY FROM THIS COMPANY TOTAL RIP OFF...THEY DO STAND BEHIND PRODUCT BUT WATCH OUT, THEY ALSO LOOK FOR EVERY EXCUSE NOT TO... AFER 2 ATTEMPTS AND RECIEVING A TOTAL GARBAGE PRODUCT FROM THEM TWICE, GO ELSEWHERE OR TO ORIGINAL MANUFACTURER... DO NOT BUY FROM THEM..."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“Sorry for the bad experience. Somebody will be contacting your shortly about this.”

Rating 10/10 5/5
modified review posted Nov-29-2012

"Good, fast service and products."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“Thank you! Glad you like our products and we hope that we can do business with you again soon.”

Rating 10/10 5/5
modified review posted Nov-28-2012

"It was a good transaction."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“It was a good business indeed! Thank you for trusting us with your purchase!”

Rating 10/10 5/5
modified review posted Nov-28-2012

"Very good, quality product. Quick shipping."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“Wow! Thanks for the business and for this great review.”

Rating 10/10 5/5
modified review posted Nov-24-2012

"The ordering process was easy. I was also pleased with the way it was shipped. my experience with you guys was great so I would recommend cellularfactory to everybody who is looking for phone products."

modified review reply posted Dec-01-2012

CellularFactory, CellularFactory rep has responded

“We were also pleased to do business with you. Thank you very much!”

Rating 10/10 5/5
modified review posted Nov-20-2012

"It was great. The item arrived on time. Great communication with seller."

modified review reply posted Nov-24-2012

CellularFactory, CellularFactory rep has responded

“Wow! Nice to hear that. Thank you for trusting us with your needs and till our next business!”

Rating 10/10 5/5
modified review posted Nov-18-2012

"After placing an order with CellularFactory, they presented low prices and good quality products. Delivery was quick. They also check in with you to make sure you have actually received the item you purchased and that you are happy with it. I would definitely recommend and use this company in the future."

modified review reply posted Nov-24-2012

CellularFactory, CellularFactory rep has responded

“Very nice review! Thank you very much for the business and may you enjoy your purchases! Best regards!”

Rating 10/10 5/5
modified review posted Nov-15-2012

"I would highly recommend them! Great customer service."

modified review reply posted Nov-16-2012

CellularFactory, CellularFactory rep has responded

“Thank you for the business and for this good review! Until your next purchase!”

 
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