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Store Rating and Reviews CellularAccessory.com, Inc.

Homepage: http://cellularaccessory.com Shop Now at CellularAccessory.com, Inc.
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.55 / 10
Six-Month Reviews: 22
Lifetime Reviews: 45

   


Lifetime Rating: 8.44 / 10
All Stores Avg.: 8.12
8.75 Pricing of Products and Services
9.55 Likelihood of Future Purchases
8.64 Shipping and Packaging
9.06 Customer Service
6.67 Return or Replacement
Show Reviews Read all 45 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
652 W Broadway,  
Eugene, OR 97402
customer support email:
http://www.cellularaccessory.com/cu.html
phone:
800-822-7754
customer support:
800-822-7754
business hours (est):
7-4 PST, M-F

FAX: 800-875-0961


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 CellularAccessory.com, Inc. Customer Reviews
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Reviews 1 - 15 of 43
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Very Satisfied
Reviewer: kenburkhalter
Click Here to See the Profile for kenburkhalter

11/16/09 1:13 PM
This may be one of the best eStores I have ever shopped at! Their service has been awesome. Their prices are the best I've found, and their products are best of breed in the world!  
 
After unsuccessfully looking for months for a 3-in-1 charger that would work with my iPhone 3GS, I finally found one here.  
 
I had a pre-purchase question about the device and called and received a friendly , courteous, and accurate answer so went ahead and ordered 6 of them for all of our vehicles and travel bags.  
 
One of them was defective, and when I notified them they immediately shipped me a replacement and emailed a printable postage paid return sticker for me to mail back the defective part. All very quick and painless, and without any hassles.  
 
Their great attitude made them a pleasure to work with and I would not hesitate to recommend them to anyone.  
 
Oh yah. I almost forgot the best part, they were the lowest priced vendor for the part I ordered, beating the next closest offering by almost 50%!!!

Very Satisfied
Reviewer: schmulian
Click Here to See the Profile for schmulian

11/9/09 4:03 PM
They were the only store to successfully provide the correct charging and data transfer cable for the Samsung Alias. Other companies claimed to have the right ones but delivered cables which would not charge. The price was excellent as was the delivery. A+++++  
Thanks!!!!!!

Very Satisfied
Reviewer: ghudgins
Click Here to See the Profile for ghudgins

10/20/09 1:42 PM
Great selection of items; great prices; fast shipping. What more can you say? Par Excellence!

Very Satisfied
Reviewer: Krash107
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10/14/09 9:37 PM
This company provides a good quality product at an excellent price and has very fast shipping.

Very Satisfied
Reviewer: rookx79
Click Here to See the Profile for rookx79

10/12/09 2:10 PM
Great customer support, quality products, quick delivery time, and fantastic deals. Website store has a great selection of products for current and older cellular phones.

Very Satisfied
Reviewer: klie1dave
Click Here to See the Profile for klie1dave

9/26/09 7:54 PM
Highly recommend. Product was the same as advertised, at the best price and received in the least amount of time possible.

Very Dissatisfied
Reviewer: sheaney
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9/26/09 9:44 AM
I ordered 2 Bluetooth headsets (Callpod Dragon V2). Neither unit would take a charge, just plain dead. So, I filled out an RMA asking for replacements, and also asking the company to TEST the units prior to shipping them to me. My 2 new units arrived and have been charging over night. Guess what? These are DEAD too! Now this company has charged me for 4 of these units, and I have NOTHING to show for it. Thanks a lot CellularAccessory.com. BUYER BEWARE! I will NEVER do business with CellularAccessory.com again.  
 
UPDATE: 10/8/2009  
---------------------  
The company did infact test the second 2 units before sending. However, they only tested that the CHARGE LIGHT came on, not that the units actually TOOK A CHARGE. Not a hard concept to understand. The charge light did come on on all 4 units, however, none of them took a charge.

This review was modified by its author, sheaney, on 10/8/09 5:20 PM.

Reseller Reply    
Posted by
10/7/09 1:53 PM
We tested the second shipment of Callpod headsets to verify that they indeed accepted a charge. Customer has returned all units for a Satisfaction Refund anyway.

CellularAccessory.com, Inc.
Cellproguy

Very Satisfied
Reviewer: jmb57
Click Here to See the Profile for jmb57

9/25/09 12:39 AM
I`m a first time customer, and my purchase was very small.(the shipping cost more than the parts)  
however the service could not have been better.Order was shipped within 18 hours, and parts were received well packaged, and within stated time frame.  
I will definitely be returning for all of my future parts needs.  

This review was modified by its author, jmb57, on 10/5/09 6:34 PM.

Very Satisfied
Reviewer: grannync
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9/21/09 9:50 AM
I ordered two hands free headsets for my Samsung cellphone. The service was great. My order shipped on time and the prices were oustanding. I don't think I could have gotten these items for a better price anywhere else.  
 
I would order from CellularAccessory.com, Inc. again.

Very Satisfied
Reviewer: GDATL
Click Here to See the Profile for GDATL

9/17/09 11:21 AM
I have ordered from them quite a few times over the past few years and the merchandise is always top quality OEM (when that is what I order) but they also have lower cost products available. Customer service or technical questions are always answered promptly. On most recent order, one of the 6 items I orderd for was backordered. However, it was clearly indicated that it was not in stock when I ordered it, so I knew it would come later. Prices were lower here than elsewhere, and I was not in a rush. Communications from customer service were clear as to when they expected to receive and ship the backordered product. Products were received in 3 separate shipments due to backcorder, but no additional shipping cost. Even though they are an online store, I feel like all my orders have recieved personal attention! Highest recommendation!  

Very Satisfied
Reviewer: dmanuel
Click Here to See the Profile for dmanuel

9/16/09 12:50 PM
When it comes to batteries or data managing, for mobile phones, I no longer bother with Google or Froogle searches, I go straight to CellularAccessory . They always seem to have what I want, in stock and at a competitive price. In those rare circumstances where they don’t have the lowest price, I assure you, their service and support more than compensates for the pennies you might be saving. I have never been disappointed with any of my purchases from CellularAccessory.

This review was modified by its author, dmanuel, on 9/16/09 2:39 PM.

Very Satisfied
Reviewer: BigMack
Click Here to See the Profile for BigMack

9/16/09 11:55 AM
I purchased a protective case for my iPhone 32gb phone. The case is a two piece snap on plastic design. The case works very well for this application.  
 
The only improvement I would suggest is to make the earphone jack hole larger. When you want to plug the iPhone into a sound system using a small earphone jack to RCA adapter, some of those jacks have a outer diameter that is larger than the current hole. I have to remove the case to use that cable.  
 
 
 

Very Satisfied
Reviewer: Ronnymax
Click Here to See the Profile for Ronnymax

9/6/09 10:08 PM
On August 20, 09 I ordered an AC wireless adapter & a car adapter after contacting the cell-phone maker. Because of the age of my cell "2or3 years w/camera/internet/text capability" the company was very limited as to what was still available for it. What they did have cost a small fortune I suppose in hopes to get me to purchase a new cell. Because I liked my "OLD” cell & didn't want to replace it yet, I Googled cell-phone adapters getting several hits. Before clicking on CellularAccessory.com, I searched several sites finding about the same high prices to replace my car adapter. Clicking on CellularAccessory expecting to find the same, I was shocked to find their prices so low. They had several car adapters to fit my cell at closeout prices. Because of their prices, I believed their prices were low so to rack up $ on the shipping & handling as some do. Again I was wrong so before I checked out, I continued shopping & added an AC adapter to my cart as well which needed to be replaced, but decided to get by with what I had until seeing the closeout price. After the purchase price plus shipping & handling, my total cost was under $25 - less than the price others were asking for the car adapter alone. At checkout, shipping was the same as most other online merchants giving the choice of next day, 2 days, or ground which I selected & received my adapters in 4 days. That was from the Pacific to the Atlantic “CA to GA.” Very pleased with my order & will be a return customer of CellularAccessory,inc.com should I need products for my cell in the future. R.M. Miller – GA

This review was modified by its author, Ronnymax, on 9/21/09 9:45 PM.

Very Satisfied
Reviewer: Netshopper77
Click Here to See the Profile for Netshopper77

9/2/09 10:31 AM
Product description of swivel holster for cellphone was wrong, but obviously provided by manufaturer, not this vendor. (All other vendors used exact same description). Product did not match description and I couldn't use it. I applied for return authorization. What I got was a classic example of the greatest attitude for keeping customer satisfied: Cellular Accessory apologized; told me to just keep the product and credited my card for full refund anyway. No hassle, no packing, no shipping, no postage, etc.  
 
Word of mouth is the best advertising. This vendor goes above and beyond.

Very Satisfied
Reviewer: jjs484
Click Here to See the Profile for jjs484

8/24/09 9:23 AM
Very smooth and easy transaction, communication from seller was nice with email updates throughout. Ordered a Pantech cell phone charger on a Saturday evening (8/8) received it(8/13)in B'ham Al. ! Very prompt delivery and a great price.

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