1/5

posted Oct-29-2008

"Me the customer:

To Whom It May Concern, I purchased the Plantronics Voyager 510 Bluetooth Headset from your company it arrived today pack nicely I opened the box and then the packaging, plugged it in and I proceeded to activate it to my cell phone only to discover no instructions or ear pieces. It looks as if it may be a second hand product, is this product new or used? My name is xxxx and I would like a phone call (xxx)555xxxx from someone so as I can decide what to do with this device. Where is your company phone numbers. Thank you.


Cellxpo e-mail response 1...

This product is 100% original and under the one year warranty.

Attached is the users guide.

You have to fully charge it for 24 hours. Then follow the Users Guide Manual step by step to pair it to your phone. Your headset should then work fine.

For technical support on the product you can contact Plantronics technical support at 831-426-5858 x5538. It is under their one year warranty, if need be they will send you a replacement. Their warranty phone number is 800-544-4660 x5538.


Thank You,
www.cellxpo.com



Me the customer:

This product is 100% original ... Not sure what that means but as I stated in my previous e-mail that I did not receive any manuals, no instructions, no users guide no nothing inside the container that contained my headset.. Just the headset and the headset charger. No users guide no paper work nothing .. I Plugged in the charger to the headset and charged headset. Ok That being said now explain to me again how do I go about setting up this headset. Your company Cellxpo sold me this product and I would like to get what I paid for. Where are the additional ear piece attachments. Thank you Mr. Not satisfied




Cellxpo e-mail response 2...
attached is the users guide. You may click to download. For more technical support you may contact Plantonics at 800-544-4660 . We will ship you missing earpiece.

Thank You,
www.cellxpo.com



Me the customer:
Thank you for your response, do you need any info on where to send the earpieces?





Cellxpo e-mail response 3...
we have the address on file

Thank You,
www.cellxpo.com



I still have not received my ear pieces since I e-mailed them back in april 2008 it is now the end of oct. Now the Bluetooth has also stop working. I would recommend you avoid purchasing any of there Used products from this site if you value your hard earned money.
"

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1/5

posted Jul-09-2008

"I ordered a Motorola H12 bluetooth headset from Cellxpo. I ordered from them because of the low price. I received junk. The unit came repackaged in a generic blister pack. It was missing the desktop charger, extra earpieces and the shirt clip. The unit itself did not work properly from the moment I took it out of the box. When I e-mailed cellxpo, they told me that there was no support or return on a blue tooth headset, I would have to contact the manufacturer.
I will never do business with them again. I did business with the low price vendor and I got the lowest level of customer support."

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1/5

posted May-17-2010

"I ordered an Otterbox for my iPad...The website said it was in stock. After they billed my credit card, I got a reply stating that it was out of stock and would take 6 weeks before they got it in. Then I asked a question about shipping and the respondant was rude and pampas about it and cancelled my order.

THIS COMPANY SUCKS AND I WOULDN"T BUY SHIT FROM THEM IF IT WAS THE LAST ONE ON EARTH!

Don't buy from this company...Let them die a slow death!"

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1/5

posted Jun-25-2008

"I purchased a blue tooth head set. It arrived without any instructions. I had to down load the users guide from Motorola. Then after charging it and setting it up according to the directions the mute was stuck on so that no one I call can hear me (I can hear them just fine). This is the e-mail I sent them and the response I got back:

---
have a problem with my order.
I received my order over the weekend. I charged the blue tooth (over night) linked it to my phone and made a call. I could hear them just fine but no one can hear me. I down loaded the users manual (buy the way it really sucks that you don't include those) to learn how to turn the mute on and off but it is still not working. I would like a new Red H500 that works. I will gladly send you back this one if you provide me with an address.

Thank you,
XXXX

---their response---

attached is the users guide.

You have to fully charge it for 12 hours. Then follow the Users Guide Manual step by step to pair it to your phone. Your headset should then work fine.

For technical support on the product you can contact Motorola's technical support at 866-289-6686. It is under their one year warranty, if need be they will send you a replacement. Their warranty phone number is 800-422-4210


Thank You,
www.cellxpo.com

---They are idiots---
"

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1/5

posted Feb-18-2010

"Purchased 4 Bluetooth headsets. Nowhere on the website did it indicate that these were not new. None of these headsets came in original manufacturer packaging which was suspicious. Upon opening the packages, it was evident that all of the headsets were "used". This company is not honest. I would highly recommend that you don't buy from them.
"

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1/5

posted Feb-06-2008

"I ordered a Jabra BT160 Bluetooth. It was shipped to me in about 5 days. When I plugged it in, there was nothing, no light, not working. They sent me a broken bluetooth. I contacted them and they told me to call Jabra and deal with them. "

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1/5

posted Jan-11-2010

"I ordered a Jabra BT160 for my wife to use with a new cell phone that I had bought her. Since it is now law in Illinois to use a headset while driving, I thought this would be a good purchase.

The headset arrived at our house on 1/8/2010. The unit appeared to be in original (new) packaging from a Sprint PCS store. Upon opening the unit and charging it, it was apparent that the item had been somehow used and was defective.

I contacted cellxpo, and they told me that I would have to contact Plantronics (not the manufacturer of the unit) to get a replacement headset.

I contacted Jabra and they pointed me to the warranty in the box. This states that the unit must be returned to its point of purchase.

Cellxpo.com is not willing to take the unit back. Oh well, I guess I will throw it in the garbage.

Cellxpo.com is a scam. Their equipment is sub-standard (if it even works at all) and their customer service is non-existent. Anyone who comes across their marketing-ware should run the other direction.

If you really want to waste money you can flush it down the toilet, or, for even greater amusement, spend it at Cellxpo.com
"

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1/5

posted Jul-03-2008

"I have been ordering online for many years and cellxpo.com is the most dishonest company I have ever come across. Not only do they sell USED EQUIPMENT, without disclosing that it is used, their customer service is terrible. I had to request my credit card company to intervene because I was getting the run around with cellxpo.com. The good prices are NOT WORTH IT! The equipment is crap and there is NO CUSTOMER SERVICE!"

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1/5

posted Feb-20-2010

"Returned cell phone battery-unopened package. Have usps tracking no. that company received returned pkg. CELLXPO refuses to refund my payment. Made complaint with BBB (along with many other unhappy consumers!) and the FTC. Also, made neg. reviews about CELLXPO on numerous web sites. BUYER'S BEWARE-FRAUDULANT COMPANY!"

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1/5

posted Apr-29-2008

"Don't waste your time with this store. They sent me a non-functional product with obvious use marks (scratches and worn plastic) and then claimed to me it was new and sent me to the mfg. I understand their return policy for bluetooth products, but to send me an OBVIOUSLY used product is absurd.

Don't waste your time or your money, CellXPO is a JOKE."

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