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Stores > CellHut / acellhut.com

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  • CellHut / acell

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 275 7th Ave New York , NY
    • Contact: customerservice@cellhut.com
    • Phone: 877-235-8255
    • Customer Support: 877-235-8255
    • Business Hours: 9:00am - 12:00am Mon-Friday 10:00am - 8:00pm Sat Closed Sun
    • Fax: 212-675-8017

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

389 Customer Reviews

Rating 8/10

"the unlocked phone price i found on cellhut is the best price i found on google but they need to work out on their shipping services, except this everything is fine."

This review was modified by jhonnyguti on July 17 2015 09:01:34 AM

Rating 2/10

"A terrible company! They misrepresent what they are selling. I received a cell phone that I could not use in the USA. Customer Service was rude and unhelpful. When I tried to return it, was told I would be charged as 15% restocking fee. Don't use this company, you'll be sorry!"

Rating 2/10

"I placed an order for a Motorola V3 Razor black quad band unlocked phone on 04/18/2012. The item showed "in stock" when I placed the order. After 5 days, the order status changed to "waiting for item". I called the customer service and the lady said: "This item was on sale. They come and go". Well, Cell Hut, here's an idea. Don't say an item is "In Stock" when in reality you are probably oversold. Go shut down your shitty shop if you cannot even maintain your lousy inventory. This was my second purchase on CellHut.com. It's my last too, forever. I went and bought a similar model on Amazon and they're shipping overnight. "

This review was modified by myjunkac on April 23 2012 10:14:18 AM

Rating 2/10

"100 Percent RIPOFF, Phone as not as Describe, Phone was Damaged, Had a Valid RMA, and Never Credited, Had to Dispute the Changed with my Bank."

Rating 2/10

"Cellhut: one good purchase, one ugly fraud. GOOD: Ordered an unlocked HTC Hero (says innovation on the side, but looks like what I ordered) April 2010. Auto purchase confirmation email worked, got a good in the box phone in a few weeks. I'm still using it. UGLY: Dec 2010, Ordered an unlocked Blackberry Curve 9300. Same good auto confirmation, phone arrived without much delay. What I got was a T-mobile branded phone which was functionally unlocked but still had T-mobile splash screen and embedded T-mobile functions that caused errors and extra charges on my AT&T SIM. Hours of unanswered customer service call attempts and several unanswered emails later, I managed on my own to find a fix for the errors by disabling some features, so I gave up the fight. A year later the phone seems to have locked and no dealer will touch it. I have personally seen no evidence of any customer service. You could be lucky and get what you want, but you could get ripped off with no recourse. The latter cancels out the former. Shop elsewhere."

Rating 10/10

"Guys BenQ Siemens EF51 white is being offered for just $79 and they are offering it at a free shipping cost. I have ordered one and they delivered me my phone in time I am really happy with the kind of customer service Cellhut is providing."

Rating 2/10

"Six days ago I placed an order on-line with Cellhut and received an immediate e-mail confirmation that my order had been received. As of two days ago, my order status remained unchanged. I e-mailed the customer service address but after a day received no reply, so I tried calling the customer service number during the hours specified. I waited for 1h26m but no one picked from customer service picked up. Finally, today, after two days of calling, a customer service rep finally answered and claimed the phone I ordered was not in stock. I promptly canceled my order and notified my bank to be on the look-out for possible fraudulent charges. I was very disappointed with this company's actions (or lack thereof) and how difficult it was to contact them to find out what was going on."

Rating 2/10

"I placed an order with them, they send me an email confirming my order, and charge my credit card. I waited two weeks for the phone, it never came, and today, they send me an email saying that my order has been cancelled. Maybe it's better off this way, sounds like their phones are shitty anyway."

Rating 6/10

"Hi friends I have recently brought an LG cookie phone through Cellhut during Holiday Seasons .The Cellhut provided me the phone at a very competing along with Free Shipping and heavy discount. It was a great experience to shop through Cellhut."

Rating 2/10

"This is the worst merchant i have seen in my life.First of all,they did not have phone that i ordered and after week they sent me an email that they did not have any in stock.I waited until 2 days to get my credit back but than finally i called them and employee was so mean to me.He told me to contact with my credit card company while it was their responsibility to return my credit.He even told me not to hesitate to make this court matter.Finally,i had my credit card company manger talk to him about this issue.Please don't buy anything from this seller.,."

Rating 2/10

"I bought a Motorlla RAZR V3XXX and expected a new cellphone. However, when I received it, a used cell phone with very old battery and old address -book names on it from previous owner. Try to avoid buying cellphones from Cellhut. It sells used cellphone with new plastic wrapping over the phone.
I called customer service but waited more than 30 mimutes and no one answers the phone so I drop the call.

Rating 10/10

"I had ordered a phone with express shipping in the morning because i had a flight just next day and i was very surprise they shipped the phone at evening. Very Surprise!!!"

Rating 10/10

"I ordered Samsung Galaxy Mini on cellhut. Shipping service Was very fast and phone was in excellent condition in the box. I’m fully satisfied with CellHut. I will shop again in future."

Rating 2/10

"I have never had a worse experience with an on-line retailer. My order seemed to go through okay, but after 5 days of it being "In Process" when it was supposed to take only 2 days, I started trying to contact CellHut to see what the problem was. I emailed and got no response. I tried calling the customer service number on their website (not a toll-free number) 4 times over 2 days. After 30 minutes of hearing someone would be with me "shortly", I hung up. The fifth time I called I finally got a person who informed me that the phone was not actually in stock and that I had been sent an email to that effect. No such email was ever sent (I even checked my spam folder). At that point, I knew I wasn't going to get the phone in time and had no confidence that I would ever get a person on the phone again so I cancelled the order. I will give them credit that they did quickly send me an email verifying the cancellation. I then turned to N1 Wireless and that was a great experience. As promised by the pleasant customer service rep, I received the phone 2 days later."

Rating 2/10

"cellhut.com is a very fradulent company that shouldn't be in business!!i placed a order on july 8th of 2011 i come to find out the item i ordered was out of stock.to be specific i ordered a sony bluetooth head set.by that time it was to late they had my credit card info because the order was placed on line.once the order was canceled my account still shows pending on 07-11-2011.also two charges appeared on my account from the united stated postal service $69.90 each that's monday i was off didnt leave my house stayed in all day.(please dont order from these crooks i feel totally violated!! i've never had a issue with on line ordering till i ran into cellhut.now i have to cancel my credit card and get another one.now i guess its best to deal with gift cards thanks to these crooks they need to be shut down!! mr.w"

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