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Store Rating and Reviews CellHut / acellhut.com

Homepage: http://www.cellhut.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all participating companies!
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 4.25 / 10
Six-Month Reviews: 67
Lifetime Reviews: 264

   


Lifetime Rating: 4.41 / 10
All Stores Avg.: 8.07
6.89 Pricing of Products and Services
3.81 Likelihood of Future Purchases
4.51 Shipping and Packaging
3.47 Customer Service
3.37 Return or Replacement
Show Reviews Read all 264 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
275 7th Ave  
New York , NY
customer support email:
customerservice@cellhut.com
phone:
877-235-8255
customer support:
877-235-8255
business hours (est):
9:00am - 12:00am Mon-Friday  
10:00am - 8:00pm Sat  
Closed Sun

FAX: 212-675-8017


 CellHut / acellhut.com Customer Reviews
Page 1 of 18sort reviews by:
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Reviews 1 - 15 of 266
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Very Satisfied
Reviewer: patrick234
Click Here to See the Profile for patrick234

7/1/09 8:13 AM
Unlocked phones are a tricky technology, you have to match up lots of things for them to work. Cellhut helped me get my purchase, even though I wanted the latest nokia phone on the market, I could get it, so I settled for the 8800.

Very Dissatisfied
Reviewer: mvjkumar
Click Here to See the Profile for mvjkumar

6/30/09 12:06 PM
!!!NEVER BUY Phones with this Company!!!!  
Very bad response from this guys, I got an LG phone with extended warranty and when my battery was dying for couple of hours and i called cellhut they said that they will replace with new phone or some other phone. When i did send it after a week i get the same phone returned with no changes.when i call the company they say the tech team was correct and there was no issue but when my phone is not even getting charged. Never buy a phone with these guys its a fraud scam they sell and don't even response properly when you complain about their product.

Very Satisfied
Reviewer: bares86
Click Here to See the Profile for bares86

6/20/09 7:26 AM
Never again will I look somewhere else for unlocked phones and accessories, nic helped me with my purchase and I got it in no time flat

Very Satisfied
Reviewer: mathew94
Click Here to See the Profile for mathew94

6/18/09 8:17 AM
No issues with this company, the shipping was speedy and the prices are better than tigerdirect according to my research. Telephone lines are spotty but otherwise okay.

Very Satisfied
Reviewer: andrew375
Click Here to See the Profile for andrew375

6/17/09 7:54 AM
Great deals and good service, a fine website in my book

Reviewer: jtsat1
Click Here to See the Profile for jtsat1

6/16/09 2:18 PM
NEVER buy from this provider. They have FRAUDULENT information. The web site advertised my phone as having a speaker phone. When I returned the phone for a refund they changed the web site to show it as having a speaker phone. I am now in dispute with Mastercard over this charge. Similarly, their web site showed the replacement phone was AT&T compatible. It will not get anything from the web and will not do some of the functions it should. They also did not send a booklet with the phone.

Very Dissatisfied
Reviewer: wii
Click Here to See the Profile for wii

6/15/09 9:34 PM
Got an used returned phone instead of a new one. Worst seller. Would NOT recommended Cellhut to any one.

Very Dissatisfied
Reviewer: ravi2807
Click Here to See the Profile for ravi2807

6/10/09 4:49 PM
I ordered couple of new unlocked phone from cell hut, All I got used phone, And One of them battery is not working (It’s not recharging). I tried to use same battery model with this and working okay.  
I called customer Service and they said you need contact Technical department. Tech Dept ask me to use other battery ans see will work or not. I tried and found its working. And again I called Customer Service and inform them. They said, contact Tech Dept and they will send you new battery for that. I tried many time and tech dept never responded. Again I called Customer Service and when I tell them. I surprised with the rude answer from them. They said when you buy discount priced phones from Cell hut you should bare the risk but we won't provide any battery or guaranty for you. The way they are responding is not at all good and buying discount priced phones when those are not working its waste of money and time.  
Now I decided to stop buying from Cell hut and also will I suggest to my friends stop buying from here.  
I feel it's a junk store trying to make money from customers by selling bad Phones.  

Very Dissatisfied
Reviewer: Ne0rev0
Click Here to See the Profile for Ne0rev0

6/9/09 10:30 AM
I am so close to filing not only a complaint against the company, but will seek out a lawyer and go after what seems like a sham of a business. I placed the order for a Samsung Innov8 yesterday. Since placing the order, i have not been able to get through to anyone. Everytime i call the 877 number, i just get directed to the voicemail instead.  
I probably would not do business with this company ever again. Now i just hope to either get the merchandise or a full refund.

Very Dissatisfied
Reviewer: dm97E1
Click Here to See the Profile for dm97E1

6/5/09 1:42 PM
I ordered what I thought as a compatible unlocked cell phone for my At&T plan. When the phone arrived, I immediately found that my SIM card wouldn't work in the phone. I called Cellhut the same day to get return instructions. I returned the phone the same day I received the email with the return number authorization. That was on April 3, 2009. Today is June 5, 2009, and I'm still waiting for a refund. Every time I call, I'm told it will take 7-10 business days for my refund to be issued. I have yet to receive it. This is absolutely my last time dealing with this company.

Very Satisfied
Reviewer: salonishah21
Click Here to See the Profile for salonishah21

5/27/09 12:13 PM
I was highly satisfied with this purchase. Phone arrived on the day it was expected. I also received a car charger, USB cable and phone holder which was not mentioned in the initial deal but nonetheless I am happy with the product and the accessories.  
 
Phone has features as mentioned on the website and it works great with my ATT simcard.

Very Satisfied
Reviewer: olyfan
Click Here to See the Profile for olyfan

5/22/09 1:40 AM
Cellhut is a big company that does a lot of business online. They have a huge stock of unlocked phones and accessories that sell at low prices, better than most. The website is easy to navigate and you can even search by technology which makes buying a phone easy to do.

Very Dissatisfied
Reviewer: EmailKaroTum
Click Here to See the Profile for EmailKaroTum

5/21/09 12:05 PM
Please read before buying from cellhut:  
 
I ordered LG shine cellphone from cellhut as I lost my cell phone. I called there sales number and asked if this cell phone is compatible with AT&T even though there websites listed the phone as AT&T compatible just to make sure it will work properly. I missed the phone delivery as UPS tried to deliver it on a day time. Cellhut has the most inconvenient way of delivery as it requires personal signature and you cannot schedule a pickup with UPS. So I had to work from home just to get my cell phone. Then I opened the box and the instruction manual was in a foreign language. To make matter worse, when I inserted the sim in the LG shine it was just showing one bar. I tried the cell phone at various other places and it dropped the calls frequently. I paid $230 for a piece of junk, so I called cellhut customer and it took me around a hour to get a customer representative. After I explained the problem he asked me to ship the cellphone at my own expense. So, I called cellhut back to know if I will get the return and then told me I won't get the full return and will have to pay restocking fee. The whole experience was awful and total waste of money.

Very Dissatisfied
Reviewer: Chik3nPoo
Click Here to See the Profile for Chik3nPoo

5/21/09 12:05 AM
YOU HAVE BEEN WARNED! This site is a complete scam. I bought a "new" Sony Ericsson S500i for about $170. Thought it was a fantastic deal but it only lasted for about 5 months. I decide to take the phone for a fix but decided not to because it will cost more than the phone itself. Apparently the man who fixes phones as a profession told me that the phone has been taken apart BEFORE. I have never taken the phone apart so I can only conclude that the phone was NEVER "NEW" to begin with. A complete scam. They probably replace the phones with faulty parts and then resell it as new. Sony products usually lasts WAY more than 5 months. YOU HAVE BEEN WARNED!! As for the positive reviews? I assume Cellhut writes it themselves. WOW thanks for that wonderful assurance of it being "factory new" but SOMEONE is obviously lying. My phone was TAKEN APART before it was purchased meaning it was NEVER NEW. So by your "factory new" I guess you mean you guys took it to your factory a renewed it with old parts?

This review was modified by its author, Chik3nPoo, on 5/22/09 12:38 AM.

Reseller Reply    
Posted by
5/21/09 10:52 AM
Dear Chik3nPoo:  
 
The products we sell are factory new with all the original packaging. We offer a warranty program to ensure that the devices we sell to our customers are in working condition long after they have been purchased.  
 
Thanks,  
Cellhut

CellHut / acellhut.com
cellhut

Very Dissatisfied
Reviewer: Dpb1119
Click Here to See the Profile for Dpb1119

5/8/09 10:54 PM
I ordered a "brand new" Jabra bt2010 from this company at a very good price. I promptly received a model refurbished by On Time Warranty Services, LLC with a 90 day limited warranty if I send the company a $4.95 money order. After playing the calling and waiting game several times, I got a human voice who suggested that I pay to ship the Jabra back to Cell Hut and then we could discuss the situation. After reading some of the reviews on these guys, I have decided to limit my loss and end contact with Cell Hut.

Reseller Reply    
Posted by
5/20/09 3:18 PM
Dear Dpb1119:  
 
The products we receive are brand new unless otherwise noted. Sometimes the products we receive are in "bulk" packaging which means that the cosmetic differences might be different, for example in the packaging, but the device remains the same.  
 
Sincerely,  
 
Cellhut

CellHut / acellhut.com
cellhut

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