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7 reviews 
posted Jan-25-2011 “We are very sorry for the bad experience you had with us. Our inventory is updated constantly however there are times when highly desirable items may sell out more quickly than the site can be updated. If an order is placed just after confirming over the phone with us, the items should be 100% available. We have absolutely no intention of performing a "bait and switch" and will, when it is reasonable, even offer a slightly superior alternative at no additional cost to you if something like this happens.”
1/5
posted Dec-20-2010 
This review was modified by PcTech2000 on January 31 2011 08:53:15 PM 
posted Jan-25-2011 “We are always able and willing to assist with any warranty repair such as this, up to and including a replacement item. In some cases where repair is a possibility, we may need to pursue that before accepting a return or exchange, particularly if the item is outside our time frame for processing a refund. We apologize if there was any confusion about our policies at the time the return was made. If there is any additional consideration that we need to be aware of, please do not hesitate to contact us at 703-263-0211, or by email at RMAchantilly@cedarpc.com. Again, we do apologize for the trouble you have already experienced.”
posted Jan-25-2011 “Unfortunately held funds such as this are beyond our control. We process cancellations as swiftly as they are received by us. Funds being held for a cancelled purchase need to be taken up with the company that is holding the funds. If we can be of any assistance by contacting the bank, Paypal, etc., to confirm the cancellation, let us know at chantillyorders@cedarpc.com and we will be happy to contact them.”
posted Jan-25-2011 “We apologize for any confusion which has occurred with your purchase and subsequent work order. At the time we took in your computer for repair, we were not informed that the parts had been purchased from us previously. In fact, we even requested payment in advance for the repair since it was for an older computer. We stated this charge up front and were still not made aware that any included parts had been purchased from us.
The work performed was a full assembly and diagnostic of the computer with the new parts, during which we discovered the error with the RAM. Upon being told that the RAM was purchased from us, we immediately removed the additional charge for the replacement RAM. We do apologize if this appeared in any way misleading. However, if we had been informed of the previous purchase we may have been able to have resolved the trouble without having committed to a full diagnosis and repair. We do of course stand by the products that were provided to you, and could have handled the work differently had we been made aware of the origin of the replacement parts.”
posted Jan-25-2011 “We do adhere to a 30 day warranty on all refurbished products. We simply cannot offer an extended warranty on all items and maintain our low prices. That said, we do try to be as forgiving about warranty times as is reasonably possible, and understand why this battery was a disappointment. We do have a replacement on order for you and will have it delivered as soon as possible. Thank you for shopping with CedarPC.”
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![Share](javascript:share_rating({"review_body":"I had a horrible experience trying to order from cedarpc.com. I ordered a PC on Sunday after speaking to a person in the store who confirmed that the PC was in stock. I even paid extra for 2 day air shipping. Figuring that it would ship on Monday, I expected to receive it on Wednesday. The PC did not arrive. On Thursday, I got a call telling me that the PC was out of stock. I saw eight comparable PCs on their website. The person claimed that the only one in stock had a much smaller hard drive, which they wanted to substitute for the one I ordered. I totally feel that they tried a bait-and-switch scheme. Beware ordering from this place, their inventory is inaccurate and calling to confirm the availability of items is pointless as that they get it wrong.","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/473401#comment473401","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"AlexNYC","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got myself a nice looking XPS M1710 the same day the video card died on me took it back to get fixed then got it back 9 days later it happened again so I took it back wishing to trade they said sure but were have to charge you a restock fee, on the receipt it says they dont charge on non-defective products which they did to me thats 82.50 I dont have back to me!! I say dont bother they just want your money for bad products and when you take it back they dont even want to help out I have a few years of computer tech experience and I know a defective item when I see it.<br><br>Policy stated on receipt:<br>30 day warranty from us on all parts and systems unless covered by manufacturer\u0027s warranty. 15% restocking fee will be charged for non-defective merchandise. Non-refundable after 14 days of purchase date. Warranty does not apply to physical damage of misuse. Warranty is for hardware only, software support is available for a fee.<br><br>I think defective video card does count for full refund based on what is stated on \u0022policy\u0022","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/660890#comment660890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"PcTech2000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a replacment laptop screen for my computer. After making the purchase, they told me that the screen had a large scratch in it. I cancelled my order and the transaction is still pending in my bank account. I need a new screen for my work and these people were absolutly no help. My transaction on my bank account is still pending after 4 days. I can\u0027t use my funds to buy another screen from someone else. Don\u0027t order from these people!","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/616084#comment616084","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"sapman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I visited the Chantilly location on 12\/19\/10 for review of my computer that was not working (invoice #26995). The charged me $89 to tell me the reason it was not working is that a $20 part Cedar PC had sold me a couple of weeks earlier was defective. Quite a scam they have going. Sell a bad part then charge $89 to tell you the part was bad.<br><br>Added commentary:<br><br>I am following up to the comment by the Cedar PC rep to my prior review. What this person has stated is simply not true. Not only did I tell them the that I had purchased the parts from them but I also left with them the packaging and the old parts so they could verify that the parts were in fact correct for my computer. ","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/686702#comment686702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"wayneherndon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They are idiots!!! They don\u0027t even speak English very well... extremely hard to understand them! They state one thing on their website and tell me another. They have an item listed on ebay with a quantity of 5 available and even their website (cedarpc.com) lists the same quantity. However, when I called to make the purchase the sales rep puts me on hold for 5mins to look for the items\u2026 comes back on the line saying they could only find 2 items! LOL what a joke!<br> <br>How do they do any business!!?? POOR CUSTOMER SERVICE!!","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/1522868#comment1522868","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"CYBERMAN123","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a refurbished Acer Aspire One ZG5 AOA150 netbook, and at least on the first several hours of use, it has been excellent! The delivery time was very reasonable (one week from east to west coast), and the item was packed very carefully. This company seems to know what it\u0027s doing and to advertise honestly.","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/576549#comment576549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"hikeandread","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I shopped at a couple of traditional brick and mortar stores first to compare and find the right product. Then, when I knew what I wanted and searched Google shopping for the best price. Cedar PC was the first functioning site with the best price (about $70 savings over office max and staples even after shipping.) The item was described as brand new in original packaging and it arrived in a reasonable amount of time in the exact condition stated. The HP laser printer works great and I have all of the comforts that come from a genuine HP one year factory warranty. Thank you cedar pc.","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/777809#comment777809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"wallacegromit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good product selection and low prices.","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/459655#comment459655","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"nvtemps","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a replacement laptop battery for my MacBook pro. Two months later, after very normal use, it simply died. CedarPC\u0027s return policy is 30 days and they have refused to make any allowances after several communications. Buyer beware of this Reseller.","link":"http:\/\/www.resellerratings.com\/store\/Cedarpark_Computers\/comment\/673200#comment673200","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cedarpark_Computers.jpg","store_name":"CedarPC","username":"JAAZ27","rating":"1"}, "single");){kind=link}
"Bought a used iMac. When I received the box, it was missing the keyboard and mouse. I eMailed Cedarpc and requested additional parts. Received an eMail back stating that the product comes without both. When I told them I have screen shot of item listing that the keyboard and mouse were included they wrote me back and said I could return the full pc for another but I would be charged 15% restocking fee and another $52 shipping. Stay away."