Computer Hardware & Software
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"Pretty much the whole experience was terrible. I ordered a Plantronics Pro+ headset that was sent with an open internal package. The user's manual was missing when there should have been one. It did not pair with my phone. I sent it back at my expense and was told it "worked". I ask for proof and they refuse to, giving me sad excuses. I am charged 15% restocking fee and not reimbursed for the $10 shipping fee. Don't buy anything from them."
"Pros: They do respond to emailCons: Sent me a supposedly refurbished item that was simply a broken/returned item, including a dead battery installed. Then, made me pay for return shipping for a refund. Yuck."
"Did a lot of research on this seller and mostly positive reviews. So I ordered a Nintendo DSi XL on Wed 2/27, shipped 2/28 and received by 3/2 (2 days)! Received as promised - refurbished grade A, included what was promised. Highly recommend this seller! Fast shipping, great prices, and no issues to report."
"Wow... The products here are very good and cheap. Last week I bought a Dell CPU there. After 1 week working, I saw it is very good, the chip inside is strong and well working. The price is reasonable, just 200USD. If I buy at any store outside, it will cost 300USD or more and maybe we will fix it many times when we buy it. I love this website, I will introduce it to my friends."
"Keep in mind when dealing with these people that *everything* they sell is refurbished. It's labelled if you know where to look, but if you're just shopping on Google, you'll miss it. I did, and I got burned on a damaged pair of headphones that I thought were new.I suspect that if you take the time to read the "specification" [sic] section, you'll get what you expect, however if you don't they will have no sympathy for you. If you catch your mistake within 14 days, you'll get off with a 15% restocking fee, otherwise you're out of luck."
"I was able to get a Lenovo G575 4383 for $320.00 which is a good deal for a okay computer. However, the computer arrived with a defective screen. I understand that this is something that happens inevitably when dealing with computers, so I was concerned about their return policy holding up to what they promised. It did. The only thing to complain about was that I had to pay for the return shipping of the defective unit. However, it's made clear when you purchase the product before hand. "
"you should look at other merchants before purchasing from here. I bought the lowest price emachines computer and got what I paid for. It did not have some software which I am forced to buy online, the mouse was heavily scratched and there were no speakers. I am sorely disappointed in having to purchase software that came with every emachines new. they said they would take it back (at paypal request only) but still I have to pay 15% restocking fee. Don't buy here. Don't bother calling either, they are Chinese that don't seem to speak much english."
"I couldn't find a good laptop in my price range until I stumbled on CedarPC... I didn't know if I should trust it or not (seeing how cheap all their items are). Decided to try it anyway. Got my laptop within 3 days. Expected it to be scratched up, dented and all that... It looks brand new! Perfect condition! Works amazingly. I still can't believe it. Highly Recommend!"
"POOR CUSTOMER SERVICE. I bought a hard drive from them, which turned out to be just the inside of the hard drive(looks like a mother board) and when I tried it on my laptop, the power part is not compatible with my laptop. I've tried to get it replaced or swapped, they said it's my fault I bought the wrong item and that I should have done my research before buying it. WELL CEDARPC, HOW AM I SUPPOSED TO KNOW THAT YOUR 1.8 SATA HARD DRIVE IS NOT COMPATIBLE WITH MY LAPTOP WHICH TAKES 1.8 SATA HARD DRIVE. Atleast I bought the right item!! I was put in touch with this lady name Tea, which in the begining seemed to want to help me. At the end, she could not find a hard drive that will fit my system or just the connection. I had no choice but to RMA the item. Before RMA, I told her that I should not be charged restocking fee and argued my case with her. She then told me that, she will not charge me re-stocking fee this time only. I RMA the drive and 10 days later, I got my refund - $10 shipping(it does not cost $10 to ship a 2 oz drive) and $5.50 restocking fee(WHAT!!). She said she was not going to charge me restocking fee. Lets do the math. The drive cost $35, I paid $10 for shipping for a total of $45. Then when I RMA it, I paid 4.75 to ship it to them(non-refundable). and they charged me 5.50 for re-stocking(WHAT THE HELL IS THIS!). At the end, they got their hard drive back and I'm $20.25 in the hole and no hard drive. WHAT A RIP OFF. YOU ARE IN BUSINESS IN RIPPING PEOPLE OFF. Oh yeah, I've tried calling this Tea lady numerous times and left numerous messages for her and no response. Finally I made one last call and someone else told me that Tea said I will not get the re-stocking fee money back and that she only promise to approve the RMA(WHAT!!). why do I need your permission to RMA the item when I was well within the RMA timeline. LIARS AND CON-ARTISTS. Don't trust anything this Tea lady has to say AND DON'T BUY ANYTHING FROM THEM."
"DOA item. Their "Order Confirmation / Thank You" email went successfully to my inbox, but the RMA (return) instructions email went to spam folder with instructions saying that if the item was not received back by them in 10 days the RMA request would expire. As stated in their policy, no shipping was refunded, but the cost of the item was refunded in a timely manner."
"Ordered an emachines desktop here due to the price. It arrived in 3 days. Listed as grade "B", it had slight scratches as it would have if I'd used it for a year, which was good since I'd expected maybe worse. Everything seems to work well so far. It does not have Emachines recovery; not being an expert I backed up a system image and hope that is similar."
"I ordered a Dell XPS 8300 desktop computer from CedarPC online on December 6th, and was initially impressed by the price, and the speed at which it was shipped out. I regularly purchase (3-4 PCs per year for personal and business) Dell laptops and desktops from their Outlet site, some of which are classified as Refurbished, others which are Scratch and Dent. Based on the information provided by CedarPC (Item Condition: Dell Certified Refurbished in Retail Box, and Condition Grade: A), as well as the high-resolution photos, I was certain that the pc ordered was going to be refurbished and in “like new” condition. In fact, the high resolution photo provided by CedarPC shows a perfect Dell XPS 8300 with protective plastic on the front bezel.When the computer arrived via UPS, the box was in perfect condition, and it was still factory sealed from Dell. As a result, I was surprised to see scratches and blemishes on the computer, including the front bezel which had no protective plastic wrapping. The computer was meant to be a Christmas gift, and while I was willing to accept a few minor blemishes, there were at least two deep cuts – one in the top plastic bezel, and another that went through the paint down to the metal on the side panel.Shortly after opening the package I called the Chantilly store, where I was immediately put on hold for 25 minutes and hung up on. I tried calling back but there was no answer, the phone just rang and rang.I knew that customers could submit an RMA request online, but my purpose in calling was to see what could be done about an exchange, or what suggestions CedarPC might have.My biggest concern was that there was a limited supply of these computers – only 6 left after my initial order. I called CedarPC twice on the next business day but got no answer. Called twice more on the next day, again with no answer either time.The following day I finally spoke to a representative, Chi Nguyen, who asked me to send photos of the scratches on the PC, which I did. I also discussed with him the fact I was concerned about the limited quantities, and that by the time the computer was returned for exchange, there might not be any units left to exchange with. When I sent the photos, I asked that Chi to set aside one of those units still available, open the box to inspect the item, and use that one for the exchange.The photos were reviewed by Chi, and the RMA was approved. I sent the PC out the next day, it arrived at CedarPC two days later. I called for an update on the afternoon of the following day and was told that the RMA has not been processed yet - okay. I finally received a response regarding the RMA five days later, when Chi sent an email outlining their “Grading” policy, stating that "all computers have scratches", and notified me that a refund would be issued as all units were now gone... big surprise.I was charged for shipping both ways, but not a restocking fee. So I only paid $63 for a big headache and no item in the end - a pretty good deal. I asked if there was a manager I could talk to about my complaints and was given an email address for Tea Doan. I sent her a detailed email explaining the situation and my concerns - no response. Thanks CedarPC!"
"I ordered a T-Mobile Hotspot from them at significantly below market costs (about 33% off) and less than half of retail. There was a problem with the first unit they sent but they gave me an RMA and replaced it with a good one."
"Hemmmm, careful here - CEDAR PC sold me a used item without describing the item as used.I purchased a NEW router from them in May 2012 - it arrived opened, scratched and not factory default for accessing the router settings. It was obviously a used router, demo or customer return but it was not described as such on their web listing. Luckily I paid via paypal and paypal is very good at supporting customers who don't get what they paid for. After a short run around with CEDAR PC (where they argued about the sale terms) they agreed to refund my money if I returned the item. I'm returning the item and will continue to escalate with paypal if they don't refund my money."
"I have bought 6 computers from them and I have been VERY please with the price and condition of the machines I purchased. I have not had a problem other than one machine having a hard drive fail. But hard drives are like tires. They fail and it is to be expected now and again. I returned one item and again had no issues.If you have a problem with purchasing used equipment that is by definition more prone to failure than new equipment, and not warrantied for more than 30 days, then don't buy used equipment. Period. It is a crap shoot. Be prepared to take a hit every once in a while. "
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