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"Placed my order on a Sunday(20100523) so I knew even with the 1-3 processing and 2-3 day USPS priority it would at least arrive during the week. However on Saturday(20100529) it was not in the mail and was still listed as pending.
I sent a breef and concise e-mail requesting an update at a minimum as required by the business contract established on the web page. With Monday as a holiday I knew a response was not going to be arriving till Tuesday, or maybe Wednesday morning due to holiday volume. Sure enough at 2 AM local time, or 11 PM for them, I received an email apologizing for the delay as well as paying the shipping the product for free due to their error.
All things considered, This is a company I most likely will shop from again.
"Should have reviewed this web site first. I sent them an email before ordering saying that I was ordering from them since they were an hour away from my house and i could get it next day. Four days after i order i got my order canceled email. I needed it asap and not for them to waste my time. I will never order from them again! They never replied to my 3 emails. Only email i got was the my order was canceled. Buy from Newegg.com, dont waste your time. They dont care and they will not be fast. They canceled my order due to no stock....They said on the web site in stock will ship in 24hrs when i ordered. I would have ordered some where else if i had known. Dont buy from them!"
This review was modified by madhatter01 on February 23 2010 12:54:51 PM
"I ordered 1 item. 1 x Thermaltake CL-C0034 Extreme Spirit II North Bridge Heat Pipe Cooler.
So, after 9 days, the status of my order changed from pending to processing.
Today is the 11th, and the order still says processing. I have emailed the company twice and haven't received a response from them yet.
This is a quote from their website. "At Case-Mod.com, our aim is to ship all orders as soon as possible. Though we generally ship within 24 hours, standard processing time for orders is 1-3 business days."
Looks like someone doesn't care about their customers anymore..."
This review was modified by poorchini on February 11 2010 02:38:27 PM
"HELLO, is any one home?!! I placed an order on Oct 5. Its status was changed to pending on Oct 9. I tried to update the order but no response. finally from the 12th to the 19th I sent numerious emails trying to cancel my order. Finally on the 20th it was canceled. The worst customer service I have experienced. Much like the camera stores in New York. Stay clear of this E store. "
"If I hadn't read some of the few positive reviews on this site, I would think it was a total scam.
I ordered a VGA cooler & fan from them on the 27th of August; no invoice, no shipping confirmation, nothing. Then, they took their site down for maintenance on the 29th, and it has been down ever since. Because of this, I have not been able to log into my account to check the status of my order. I've sent them three emails since then, but no response (I'm on Cox, but I provided an alternate email). I've tried the number, but apparently it's just fax.
It is the 12th of September now, yes, 12th, and I still have not received my items, nor have I heard from them, AND their site is STILL down for maintenance.
The only thing they have done at this point is charged my credit card.
Never in my life have I had such bad service. Apparently, they don't give a crap about their customers."
"This place is absolutely terrible! They never reply to your emails. I selected for a faster shipment and nothing has happened on my order status, says pending after a week. I've sent 4 emails and not one has been replied to. I've called them about a dozen times, and no one ever picks up. Worse customer service ever. I've been charged on my credit card already and have not receive anything. I would advise that you buy from somewhere else even if it's a few dollars more, it'll be worth your while. Now my company has to wait for them to ship the item, who knows when that will be. "
"If you're willing to wait, these guys have some of the best prices I've seen.
Like some of the other folks here, I got a bit nervous at not seeing more communication the first time I ordered from them. I only got responses to email I sent a day or two later, (but I did get responses to every email I sent).
Strangely enough, what I had ordered arrived exactly as described and within the expected time frame despite me worrying about it. It seems that they had sent it out on time all along, days before I emailed them in fact.
I guess it would be nice for them to be more responsive, but truthfully I didn't really pay them to hold my hand and tell me it would be Ok. I paid for parts and delivery to my door, and they came through on that.
Now that I know what to expect I've been a lot more comfortable with subsequent orders and will gladly order from them again.
On a final note, if you're the kind that checks tracking numbers three times a day, these guys will drive you nuts. Go shop somewhere else. If you're Ok with placing an order and waiting until it shows up at your door in a week or two then give these guys a try. Everything I've ordered from them has been substantially less than I could find it for anywhere else."
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posted Feb-21-2010 
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![Share](javascript:share_rating({"review_body":"Should have reviewed this web site first. I sent them an email before ordering saying that I was ordering from them since they were an hour away from my house and i could get it next day. Four days after i order i got my order canceled email. I needed it asap and not for them to waste my time. I will never order from them again! They never replied to my 3 emails. Only email i got was the my order was canceled. Buy from Newegg.com, dont waste your time. They dont care and they will not be fast. They canceled my order due to no stock....They said on the web site in stock will ship in 24hrs when i ordered. I would have ordered some where else if i had known. Dont buy from them!","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/543127#comment543127","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"madhatter01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 1 item. 1 x \tThermaltake CL-C0034 Extreme Spirit II North Bridge Heat Pipe Cooler.<br><br>So, after 9 days, the status of my order changed from pending to processing. <br><br>Today is the 11th, and the order still says processing. I have emailed the company twice and haven\u0027t received a response from them yet.<br><br>This is a quote from their website.<br>\u0022At Case-Mod.com, our aim is to ship all orders as soon as possible. Though we generally ship within 24 hours, standard processing time for orders is 1-3 business days.\u0022<br><br>Looks like someone doesn\u0027t care about their customers anymore...","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/540013#comment540013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"poorchini","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very long service... Slow email response, slow status update. But they charge you really fast.<br><br>I ordered a PC Case with Fans, the case is out of stock and they sent me the fans.. what I will do with fans without the case!?? <br><br>I will call my credit compagny to cancel the transaction and I will refuse the shipping. <br><br>They should ask me what to do if the case was backorder.. Amazon do that, everyone do that.","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/509034#comment509034","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"drfsol","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HELLO, is any one home?!! I placed an order on Oct 5. Its status was changed to pending on Oct 9.<br>I tried to update the order but no response. finally from the 12th to the 19th I sent numerious emails trying to cancel my order. Finally on the 20th it was canceled. The worst customer service I have experienced. Much like the camera stores in New York. Stay clear of this E store. ","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/507251#comment507251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"solardiver","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"None - changed mind about this","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/470055#comment470055","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"nadine529","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My initial order was lost in shipping. Case-mod did re-ship, but it took several emails before I got a response.<br>","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/454115#comment454115","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"zim2dive","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If I hadn\u0027t read some of the few positive reviews on this site, I would think it was a total scam. <br><br>I ordered a VGA cooler & fan from them on the 27th of August; no invoice, no shipping confirmation, nothing. Then, they took their site down for maintenance on the 29th, and it has been down ever since. Because of this, I have not been able to log into my account to check the status of my order. I\u0027ve sent them three emails since then, but no response (I\u0027m on Cox, but I provided an alternate email). I\u0027ve tried the number, but apparently it\u0027s just fax. <br><br>It is the 12th of September now, yes, 12th, and I still have not received my items, nor have I heard from them, AND their site is STILL down for maintenance.<br><br>The only thing they have done at this point is charged my credit card.<br><br>Never in my life have I had such bad service. Apparently, they don\u0027t give a crap about their customers.","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/406794#comment406794","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"Eklapse","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This place is absolutely terrible! They never reply to your emails. I selected for a faster shipment and nothing has happened on my order status, says pending after a week. I\u0027ve sent 4 emails and not one has been replied to. I\u0027ve called them about a dozen times, and no one ever picks up. Worse customer service ever. I\u0027ve been charged on my credit card already and have not receive anything. I would advise that you buy from somewhere else even if it\u0027s a few dollars more, it\u0027ll be worth your while. Now my company has to wait for them to ship the item, who knows when that will be. ","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/402368#comment402368","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"nemo3xm","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you\u0027re willing to wait, these guys have some of the best prices I\u0027ve seen.<br><br>Like some of the other folks here, I got a bit nervous at not seeing more communication the first time I ordered from them. I only got responses to email I sent a day or two later, (but I did get responses to every email I sent). <br><br>Strangely enough, what I had ordered arrived exactly as described and within the expected time frame despite me worrying about it. It seems that they had sent it out on time all along, days before I emailed them in fact. <br><br>I guess it would be nice for them to be more responsive, but truthfully I didn\u0027t really pay them to hold my hand and tell me it would be Ok. I paid for parts and delivery to my door, and they came through on that.<br><br>Now that I know what to expect I\u0027ve been a lot more comfortable with subsequent orders and will gladly order from them again.<br><br><br>On a final note, if you\u0027re the kind that checks tracking numbers three times a day, these guys will drive you nuts. Go shop somewhere else.<br>If you\u0027re Ok with placing an order and waiting until it shows up at your door in a week or two then give these guys a try. Everything I\u0027ve ordered from them has been substantially less than I could find it for anywhere else.","link":"http:\/\/www.resellerratings.com\/store\/Case_Mod\/comment\/402037#comment402037","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Case_Mod.jpg","store_name":"Case-Mod.com","username":"TxChris","rating":"4"}, "single");){kind=link}
"Placed my order on a Sunday(20100523) so I knew even with the 1-3 processing and 2-3 day USPS priority it would at least arrive during the week. However on Saturday(20100529) it was not in the mail and was still listed as pending.
I sent a breef and concise e-mail requesting an update at a minimum as required by the business contract established on the web page. With Monday as a holiday I knew a response was not going to be arriving till Tuesday, or maybe Wednesday morning due to holiday volume. Sure enough at 2 AM local time, or 11 PM for them, I received an email apologizing for the delay as well as paying the shipping the product for free due to their error.
All things considered, This is a company I most likely will shop from again.
Now if only they carried more items..."