American Carpet Wholesalers Reviews - carpet-wholesale.com Ratings at ResellerRatings

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Rating 9.30/10 786 reviews

9.30/100
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American Carpet Wholesalers is a merchant member
American Carpet Wholesalers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (786)


Rating 10/10 5/5
modified review posted May-22-2013

"The price of the tile we ordered was the lowest we could find on the internet. Top it off with free shipping and no tax and that makes it a deal you can't refuse! It was shipped in a timely fashion and no damage to any of the product - all shopping should be this easy!!!"

Rating 10/10 5/5
modified review posted May-22-2013

"Excellent product and good people. We tried the Duraceramic tile and are very happy with its look and quality. We would reccommend American Carpet Wholesalers to any one. Our experience from placing the order to now has been great. They saved us money on the product and the shipping was fast."

Rating 8/10 4/5
modified review posted May-21-2013

"My shipment of Mannington laminate arrived in good condition with just a few damaged boards. The first box that I opened was different in color from what I felt I had ordered but I thought it was probably because the boards are varied. But after laying our first room with about 3 boxes of the laminate I finally got to a box that had was closer to the color that I had ordered and was disappointed that the floor could not be changed at that point. We have also had some trouble with the boards locking. This is the disadvantage of ordering at a distance. "

Rating 2/10 1/5
modified review posted May-21-2013

"BIG MISTAKE TO USE THIS AWFUL COMPANY- BAD CUSTOMER SERVICE REP, SENT ME DAMAGED PRODUCT TWICE AND NOW FIGHTING TO GET A REFUND. "

modified review reply posted May-25-2013
americancarpet's Avatar
americancarpet, American Carpet Wholesale rep has responded

“We are sorry you are not happy with our service. You purchased seventeen boxes of vinyl tile of which you said five boxes were defective. We IMMEDIATELY sent you five replacement boxes (but not before we inspected each and every tile. We asked you to return one box of the original defective boxes so as we could file a claim with the manufacturer. Upon inspection of the returned box we found no defects. Of the five replacement boxes that was shipped to you after we made sure there were no defects, you said two of those boxes were defective. Ultimately we gave you a refund for the so called defective material. Bad customer service? I think otherwise.”

Rating 10/10 5/5
modified review posted May-20-2013

"Great service and great prices. Would do business with again."

Rating 10/10 5/5
modified review posted May-20-2013

"The order was great. I received great service from Regina and the order arrived on schedule as promised. I was able to save quite a substantial amount."

Rating 10/10 5/5
modified review posted May-20-2013

"Kay, our sales person, was very good.
We received the product as promised. "

Rating 10/10 5/5
modified review posted May-19-2013

"I had a pleasant buying experience. They were very helpful and attentive to details. Communication was very good."

Rating 10/10 5/5
modified review posted May-19-2013

"My purchase experience was a positive one, the people were great to deal with,The price for the wood flooring was good and the shipping company was very accomodating."

Rating 10/10 5/5
modified review posted May-18-2013

"good service
good advice
fair prices
promt delivery"

Rating 10/10 5/5
modified review posted May-18-2013

"all went smoothly, sales courteous and product delivered timely"

Rating 10/10 5/5
modified review posted May-17-2013

"Helpful staff. Carpet cut accurately. Arrived in timeframe promised. Would use again. Contractor doing install noted carpet was of good quality. "

Rating 10/10 5/5
modified review posted May-17-2013

"Good service, Great pricing, quick turn-around. Very pleased. Will use them again in the future."

Rating 10/10 5/5
modified review posted May-17-2013

"Everything went very smoothly. Rug arrived in a timely manner and was nicely wrapped to keep it clean. Price of rug was priced less than all other places - online and in stores.

I am giving this merchant 5 stars - my review keeps posting as 1 star.

I am very happy with my purchase!!!! 5 STARS"

Rating 10/10 5/5
modified review posted May-17-2013

"Excellent product for an amazing price!!! Great customer service also when we called to order. Thank you we are very pleased with our flooring! "

 
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