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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2317 Chattanooga Rd, Dalton GA
    • Contact: n/a
    • Phone: 800-548-2706
    • Customer Support: 800-548-2706
    • Business Hours: M-F 830am to 7pm Sat 9am-4pm (phone only) Online 24/7
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.74/10 8.74/10
    Chance of future purchase: Rating 8.98/10 8.98/10
    Shipping & packaging: Rating 8.69/10 8.69/10
    Customer service: Rating 9.09/10 9.09/10
    Return/Replacement policy: Rating 8.30/10 8.30/10

3,129 Customer Reviews

Rating 10/10
5/5
modified review posted

"I only ordered a carpet sample. Process was easy and it came very quickly. Also called on a question about cork flooring. A salesperson answered quickly and answered my question. "


Rating 10/10
5/5
modified review posted

"Customer service was great and knowledge of materials was impressive."


Rating 10/10
5/5
modified review posted

"I really love my flooring! It was easy to install and looks incredible! And you had the best price on the web.
Thanks

Bobby in Mississippi
"


Rating 8/10
4/5
modified review posted

"Had a wonderful experience friendly and easy to work with"


Rating 10/10
5/5
modified review posted

"I was very pleased with the customer service provided by American Carpet Wholesalers."


Rating 10/10
5/5
modified review posted

"Great customer service, great price. Product arrived when promised in great shape. Very satisfied. "


Rating 10/10
5/5
modified review posted

"Very easy to work with. Sent me a sample in the mail of what it looks like. Overall, I highly recommend."


Rating 10/10
5/5
modified review posted

"I ordered a Syracuse University 5x7 carpet for my son's den for XMAS. It didn't seem like it would arrive by XMAS because I placed the order last minute. However, I was shocked when they delivered it early morning on XMAS eve, I couldn't be happier. I wouldn't hesitate to buy from them again."


Rating 10/10
5/5
modified review posted

"I have nothing negative to say, this transaction saved us lots of money, was simple and done well. My only question would be around the guarantee of the flooring -- if something happens to our floor in the future, who do I call the manufacturer or American Carpet Wholesalers."


Rating 4/10
2/5
modified review posted

"I had few issues:
1. Difficult to get through and get a quote. I got voicemail for salespeople several times
2. Initially product was quoted with5-7 days for delivery, upon paying for it, wait changed to 2 weeks. Really screwed up my renovation plans
3. I requested 3 separate pieces of carpet for 3 different rooms. Carpet arrived in one huge piece, which complicated things for me. Sales person needed to explain that your company does not cut carpet.
4. Overall, service can be improved.
"


Rating 10/10
5/5
modified review posted

"The person who helped me most and made me feel comfortable about buying such a purchase on line was Greg Hayes. I commend him for his tenacity to stick with me and answer many concerns, etc. When i finally placed the order, it came as promised, is now down and even more desirous than I expected. I was thrilled with the price and free delivery as it saved me considerable money if I had used a local dealer. I recommend American Carpet Wholesalers to anyone who asks about needing your services and extend a bit THANK YOU to your business. You truly deserved the ratings that have been given you. "


Rating 10/10
5/5
modified review posted

"All good, will recommend to others!"


Rating 10/10
5/5
modified review posted

"I was completely pleased with using your company, everything ran so smoothly and I felt you had excellent customer service. Everyone had a "how can I help" attitude. I wouldn't hesitate to recommend your company at all. Thank you for a pleasant, easy experience. "


Rating 10/10
5/5
modified review posted

"Great bunch to work with. Answered my questions and got quick results and a great deal."


Rating 10/10
5/5
modified review posted

"This was our first experience ordering flooring online.
American Carpet Wholesalers were knowledgeable and very helpful. Their service was prompt and efficient. We will definitely work with them again.
"


American Carpet Wholesalers is a Merchant Member! Learn more

American Carpet Wholesalers is a merchant member
American Carpet Wholesalers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.