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Stores > Cardpool
  • Cardpool

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      9460
    •  
    • BUSINESS HOURS
      9-5pm PST
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      support@cardpool.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.54/10 3.54/10
    Chance of future purchase: Rating 2.86/10 2.86/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 3.04/10 3.04/10
    Return/Replacement policy: Rating 1.88/10 1.88/10
Voice your opinion! Review Cardpool by clicking a star below.
Rating 10/10
5/5
2017-10-05

Great Experience as a Seller

"Sold eight gift cards through the site. The entire process was smooth and payment was received within 24 hours. I chose to redeem my cards for Amazon credit so electronic gift card codes were emailed to me. Very happy with the entire experience. "


Rating 8/10
4/5
2017-09-22

Surprisingly good. (First Time Seller)

"~Summary~
Considering some of the terrible reviews for Cardpool.com that I've read, I'd say my first dealings with them went comparatively well. Certain aspects of the process were a little annoying, but overall I was satisfied with the experience. (For the record, I am real customer. I know some of you reading these reviews are worried about fake ones.)

~Pros~
* I received 94.9% of the value of my $172.35 Best Buy gift card, which is the best return I've seen from any gift card exchange service.
* I was not asked any questions nor was I "interviewed" by Cardpool as a first time seller as other reviews might suggest.
* They accepted my physical gift card as an e-gift card, thus saving me the trouble of having to mail it to them.
* Customer service responded to my email within one business day.
* Either a debit or credit card will work when selling to them, unlike Raise which requires a credit card.

~Cons~
* I received my payment six business days later than promised, and it likely would have taken longer had I not sent them an email.
* They support neither direct bank deposit nor Paypal when selling to them, only mailed checks and Amazon gift cards.


~Suggestion~
If you sold a gift card to them and opted for the Amazon gift card as payment, don't be afraid to send them an email if your payment doesn't arrive when expected. When I asked them why my payment was taking so long, they mentioned an error their Amazon payment system was experiencing and apologized for it. I received my payment shortly after that reply.
"


Rating 10/10
5/5
2017-09-18

Great for selling unwanted digital gift cards.

"As much as people hate on cardpool, I've had very good experiences as a seller of digital gift cards. I offloaded over $600 of Best Buy gift cards from trade ins and received a check a week later. (after a verification phone call)

I lost about 11% off the face value which beat eBay easily. I don't need more tech junk, so I was glad to find a place I could get close to full value. So, thanks Cardpool.
"


Rating 2/10
1/5
2017-08-28

error message

"I was selling a nike gift card for $30. I filled out all the information and when it was time to click "success" and finalize the sale. It says there has been a temporary error with the transaction please try again later. Oh great I gave you all the infor of the gift card, ALL my info and now this stupid error sign. This is completely unacceptable and I am not a happy customer. I try contacting customer service but oh wait they only have a email with 24 hour reply complete garbage. It is not a good service I will NEVER use again. "


Rating 2/10
1/5
2017-08-16

Dead .... silence....

"I don't know why I have continued to use Cardpool when I've had so many issues in the past. The latest incident is a gift card that they sold me. First it took them a while to send the gift card (electronically!), then when I got it, I immediately tried to use it but it didn't work. Card had no balance. NOT acceptable.

Okay, but things happen! So you reach out to customer service and they help you, right? WRONG. First, they don't have live customer service help , so you can't call anyone. And when I emailed, their automated mail service replied that they got my email and sent me links to FAQs. Is there an FAQ for what to do when you've paid for something that's worthless? Two full days since I emailed and nooooo response.

Cardpool, thanks for the reminder about the quality of your customer service. I imagine I'll be challenging the credit card charge and learning my lesson to not use them again.
"


Rating 2/10
1/5
2017-08-10

Cardpool, are liars, scammers and thieves!

" I put a $200 unused gift card on this site to be sold on 7/11/17 in which they sold and as of today I haven't received any type of payment! I contacted them numerous times by email and all I've got back were lies! I did some research and found that they've scammed countless others. I advise everyone to report them to bbb and abc investigations team since they did a story on them! Please do not endorse this company because they are Scammers! Thanks"


Rating 2/10
1/5
2017-07-07

What a racket

"I sold a $730 giftcard for MINIMAL money, $560, to be exact. They took days and then needed a call from me to prove who / why / what, etc., Like that's my job here. THEY HAVE ONE JOB. At any rate, they send me an email saying they are happy to present my $560 gift card to Amazon. I use the code, it's $500. SO, $230 LESSSSSS than my card?!~ NO thanks! I'm beside myself at how complex this was and THEY are the experts! I lost $230?! NOT again. BEWARE!"


Rating 2/10
1/5
2017-07-07

Theives

"Sent in my gift cards, got confirmation they were received, never got paid. Company has no phone number and emails are ignored. I had to shut off my debit card so they could't steal anything else from me. Made a complaint to the BBB but I'm sure nothing will come of it. Please stay away!"


Rating 2/10
1/5
2017-07-05

Unable to process order

"Thank you for your recent order with Cardpool.com! Our risk assessment team has determined that we aren't able to process your order at this time. We've gone ahead and cancelled order #"


Rating 2/10
1/5
2017-06-29

Used to love this site

"Cardpool was taken over by another company last year. Their formerly stellar customer service is now garbage. The selection of cards available is greatly reduced. The discounts are smaller. And, you can no longer see your Wishlist (now called Favorites) all in one place. You have to go through card by card by card to find out if you've added a card to your Favorites. The website is also much harder to navigate since they "improved" it."


Rating 10/10
5/5
2017-06-24

Saved over $30 in just 3 purchases! Great site to save money!

"I have saved over $30 on gift cards to places I already shop. It's great. I usually do the email option and print the paper. Most places once I print the paper will give me a physical gift card at the customer service desk.

Here is a link to get $5 off your first order. 5$ + plus the discount on the card = big savings

http://refer.cardpool.com/s/Brayden
"


Rating 2/10
1/5
2017-06-24

Ripoff

"sean,

Thanks for using Cardpool! You'll earn $153.59 on your unwanted gift cards.

I only received $100.00
"


Rating 2/10
1/5
2017-06-13

Rips you off. Does not pay what they say they would.

"When you sell to cardpool there are several payout options. So this time they made a mistake. I asked them to look into it. ALL SALES FINAL. EVEN IF THEY MAKE MISTAKES. And since we are in digital marketplace, the consumer loses. They won't let you cancel the transaction. So even if you decide to keep the original gift cards, they will bill your credit card. And since the payment method to you is also incorrect, you lose twice as much. You may as well just call it a donation. Thanks Cardpool! You're the best!"


Rating 2/10
1/5
2017-06-12

Beware - "Instant" Email Delivery Isn't! - Read Fine Print

"Cardpool promises a lot up front, but after you give them your credit card they turn into the DMV.

Before buying an emailed "instant" gift card realize that its not going to be there for up to one business day and that they may ask for additional information while tying up your money with a live charge.

I needed to buy some merchandise from an online retailer that was time sensitive relative to available stock and pricing. Cardpool, again before they take your credit card, promises instant access to your gift card. In fact the gift cards are labeled "instant" on their site.

Unfortunately, instant does not mean the same thing to them as after your transaction goes through you do not get a gift card as promised but rather a page saying it can take up to a full business day and maybe longer for you to get your "immediate" delivery of the gift card.

It is very disappointing that there are still vendors out there using deceptive trade practices and I regret not doing more due diligence before giving them my credit card.
"


Rating 2/10
1/5
2017-05-30

Rip off

"I tried to sell some Apple store cards several days ago; as of yet I have not received any payment, and am having trouble accessing my account."


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