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"Despite making the implication that they are easy to get rid of your old unwanted gift cards, it is anything but in my opinion. I have accumulated a few 'appreciation gift certificates' from my employer, which you can redeem for various items or gift cards. Since that catalog is full of junk, I thought being able to get one of those gift cards which I could then convert into an Amazon.com gift certificate at a slight loss (84% net value) was a decent option. So I converted all my appreciation certificates into tangible gift cards (~$300 worth) and sent off the first $50 one to CardPool to have converted. The prepaid postage is nice, the website was fairly easy to submit my sales request, and these are the only two portions of the experience that are good.After almost a week after sending it, I get a phone call on a Sunday afternoon from a 415 area code number I don't recognize. I let it go to voice mail of course and dont check it until later in the day. It is a message stating they are from CardPool and need to verify some things relating to my card submission. I get an email stating the same. I return the call Monday afternoon and the rep says she needs some questions answered before releasing my payment. I am asked how I came into having this card, who gave it to me, why it was given to me, how long I had it for, and my reason for exchanging it. After successfully relaying these answers, I was then told my the rep that I would have my Amazon card sent to me within 24hrs. I asked her if I sent them more cards if I would have to answer the same questions again for each one and she would not give me a straight answer. The next day, from a different email address, which I didn't see for a few days since it got burried in my spam folder. I get an email from 'Mark' that they are "unfortunately unable to accept it at this time. For your convenience, we are returning your gift card to you free of charge.".... I damn sure would hope so. Why exactly? Don't know. After all the hoops I had to jump through in providing details and more sensitive info, it would be nice to have the same courtesy in return. It would be nice also to have had this screening or whatever done ahead of me having to send the card in. I am also somewhat concerned because most of the cards listed on the site were for odd amounts $74.56, $83.16, etc, there were none for an even $50 before, and now there is one available. Can't help but wonder if that's my card... Guess I will just have to wait to see if I get it back and hope nobody cloned it while they had it in their hands.Summary: easy to use website, difficult to use system overall, information is expected to be given to them but not received from them, very definitely YMMV, hit or miss."
"Awful company. Sold them a giftcard, and they send it to your card's billing address, regardless of where you actually live and want your money shipped. After much pestering, they agreed to cancel the check but not to to reship it to the correct address. Overall got charged a fee for doing business with this company even though I did not receive any service. Low, dishonest, and incompetent company."
"i order two apple store gift card on Feb-27-13i got a email which they confirmed the order and email me the card within 24hours. and they charge my amex card right away.but till today i did not got my money back and not even cardsi send them 3 email after the order NO reply so far"
"Our company has been selling our left over gift cards to CardPool for a few transactions already. Everything seemed fine at first.Now, we have 4 outstanding payments owed for a total of a $3807.60 payment. The gift cards were sent out beginning on 1/3/13 and it’s been 12 days, more than enough time to process it.If CardPool does not pay us for these cards or return them, we will find a BBB report as well as a small claims court suit if the BBB cannot resolve this."
"I sent in $750 worth of gift cards before Christmas and received my check right after new years. The delay was because they had to phone-verify---where/when I purchased the gift cards I sent in---since I was a first timer and the amount was rather high (I see nothing wrong with this process. They have every right to make sure that they are not buying some stolen gift cards). Reasonable prices and great overall service. I would do business with them again."
"I bought a gift card recently and tried to use it a few days back. The gift card had zero balance and I tried contacting them since they offer a 100 day guarantee on the cards. I have received no response so far. I'll wait a few more days and if I still receive no response, I'll file a claim with my credit card company"
"THIS REVIEW IS FOR SELLING GIFT CARD ONLY. I sent the gift card with USPS with insurance as well(You are mailing a gift card. duh...). I kept tracking regularly and it arrived 2 days later. I got the confirmation email the next day they received it and they said the check has been mailed and I would receive it in 3-5 business days. I received it on the 4th business day. Flawless. I am not biased with what the other reviewers said, but just don't be stupid. BUY INSURANCE. Their free mailing does not come with tracking or insurance so USE YOUR OWN. With my experience, I rate this company 5 stars. No complaints. Just flawless."
"The first few times experience were great, until you hit a big item and need their customer service, then you can forget all the great experience you had from them, the customer service could reap all greatness to rumble in one instant Bought a electronic coupon, wait forever to come. Ask to cancel after I could not wait any longer and they sent the coupon then. Ask to cancel order again, they give you all company policy BS and refuse, even I explained I have waited forever. Slow, bad customer service and self justified company instead of customer justified service. Compare to Amazon, if Amazon is 10, Cardpool is 0."
"If you read the reviews carefully, the one star ratings are mostly from people who are selling gift cards to the company.I've only bought from them so I don't know how's their buying service. After I placed an order for an electronic gift card for Best Buy, I received an phone call the next morning to verify my details since it was my first order with them. Then, within 24 hours I received my gift card number electronically. The amount matched and I had no problems at all."
"To be honest, after reading the cardpool.com previous review, I was so skeptical whether to trust them or not. My instinct was telling me to back off and try other websites, but they do have a really good deals. I bought hollister emobile code on April 26, 2012 around 5pm. They promised that I would received the emobile code within 24hrs. On April 27, 2012, they tried to reach me through my home phone number, asking for some verifications since it was my first time buying a gift card from them. After a couple or three hours, I received my emobile code. Since I didn't trust them so much, I went to hollister website to check for my emobie gift card balance and found that it has the same amount of money. I thought I would give some time to give them a review. Base on my experience, It is not so true that they don't respond through emails and calls."
"Cardpool is a total piece of crap company. I've sold to them as a bulk seller even and they don't respond to emails. It's unreal. It takes weeks to get your money and that's if you get it. Sometimes they "don't receive the cards". I'll never buy or sell cards from them again. I did find a cool site recently that has good service: Giftcardo.com. They actually respond to their emails and treat me like a customer. Imagine that! Plus, they get me my money within hours. Unreal! I love it."
"I tried to sell a gift card to cardpool. I didn't get the money and I couldn't get a reply from them. Fortunately, I made a copy of the card. I reported the card stolen and got a new card. They won't take me off their email list. I have unsubscribed over and over again. Do not use!!!"
"Stay away from this crummy company - Cardpool.com. It was bought out by Blackhawk Network - the worst company in the gift card business. Their corporate number is Phone: 925-226-9990 but it's completely useless, they don't care about customer service issues. Cardpool itself is a total scam, they don't have a physical office, their calls are routed to disposable cell phones, and they only have 2 employees - Anson Tsai (the owner - cell 415-269-6147) and Jeff (order support - cell 925-337-5811). The whole operation is linked to a PO box but all the action is happening at the owner's condo at 660 King St #223. They will lie to you, hang up on you and even block your number so you can't call them. Read the reviews online, they've stolen thousands of dollars from customers' gift cards, going so far as blaming the post office, when the post office has provided video footage showing them taking possession of undamaged envelopes. You've been warned! DO NOT LET THEM GET AWAY WITH THIS!!!"
"Not a bad service, could be better. Takes a while to get paid. Better options out there for sure. Not really recommended."
"WE purchase $750.00 of HOME DEPOT cards via Cardpool.We needed to have copies of a few of the many that made up this transaction. We tried e-mailing Cardpool as they instruct and have been waiting on a reply for over 5 days. Finally, I looked up thier number via Google. The number I found was 800-240-8111. The recording informs the caller that ALL SUPPORT has been moved to the web. I pressed #0 and it gives you an option to enter an ext. I pressed #0 again and got the recording about support being only available via e-mail. I called back and entered a random ext #12 and got a gentleman who was very curious as to how I got routed to him. He asked me several times during our 10 minute conversation on how I got to routed to him. He asked for my info and that he would have someone call me. I first asked for someone who could help with my simple question. He said I'll provide that once you give me your info. Well, I gave him my name and contact information and the nature of my situation. He thanked me and then informed me that he could not find the direct contact information that he thought he had."
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