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Full Rating Profile
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    • Address: 268 Bush St. #3744, San Francisco, CA
    • Contact: support@cardpool.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.89/10 4.89/10
    Chance of future purchase: Rating 3.00/10 3.00/10
    Shipping & packaging: Rating 3.50/10 3.50/10
    Customer service: Rating 1.55/10 1.55/10
    Return/Replacement policy: Rating 1.54/10 1.54/10

93 Customer Reviews

Rating 2/10
1/5
modified review posted

"Same typical nonsense what other reviewers are experiencing. They charged my card for the gift card without any updates regarding the gift card.

After a few days of no update I contacted at support@cardpool.com because they DO NOT have a customer support number! A day later I received an email saying a verification email with instructions to further verify my identity was sent. This email was never received in my inbox or spam folder!! so I replied back with my phone number asking them to call me back for verification. Several days go by and a simple email get delivered from them stating, "Our risk assessment team has determined that we aren't able to accept the order at this time. You should have received an email from us earlier containing details about a refund for your purchase. Unfortunately, we're not able to disclose any further specifics regarding this process. We truly apologize for any inconvenience to you."

It's been close to 5 business days and I still haven't seen my refund.

I would not recommend buying gift cards from this merchant. Once, it was a decent source for gift cards but since then it's gone downhills
"


Rating 6/10
3/5
modified review posted

"Just ordered a card today - unresearched - and I am a bit nervous after reading the reviews on here. It's extraordinary because I always do my research but was in a hurry...after not receiving my code for several hours I thought I would check them out. Other sites, such as Raise, send you the e-gift cards within the hour.

I guess I'll wait and see, fortunately it was for a small amount and I can call Chase to dispute the charge if I do not receive it within the time stated.

*FOR ALL WITH BAD EXPERIENCES*
Do not forget to file a complaint with the BBB (Better Business Bureau). Here is the link and it only take a minute.

http://www.bbb.org/greater-san-francisco/business-reviews/internet-selling-services/cardpoolcom-in-san-francisco-ca-376843/complaints
"


Rating 2/10
1/5
modified review posted

"Cardpool used to be one of my first choices for gift cards but after enduring endless headaches with their "order verification" department, I think I am done with them.

We've placed at least a half dozen earlier orders with them with good service and no complaints. But starting in November, 2014 they seem to have gotten paranoid about customers ripping them off because we're suddenly enduring multiple intrusive order verification calls. If you answer when they call, at least you will get your cards. If they leave a message, you are not going to get your order. Their callback number is literally never answered. We've tried almost a dozen times in the last week and the only thing that answers is a phonied up voicemail box complete with "call is being transferred" and hold music. But the message and the music is pre-recorded and always identical, so once you hear it, you are going to voicemail. Nobody ever answers.

They don't return those calls either, leaving your order(s) in limbo.

It has become too much of a hassle dealing with them when they have so many competitors that deliver a better customer service experience.
"


Rating 10/10
5/5
modified review posted

"I sold a gift card to Cardpool. I mailed them a $600 gift card and 2 days later they contacted me and confirmed my address and asked how I got the card. 3 days later I received a check in the mail. Very fast and very happy with their service. I did read the reviews, but took the chance and will use them again."


Rating 10/10
5/5
modified review posted

"I successfully sold two high value Apple cards to Cardpool without any problems. I was skeptical because of the negative reviews but proceeded cautiously. I elected to use my own shipping with tracking, so this cost me an extra two dollars over their free shipping but this afforded me proof of delivery.

I was contacted by email the day after delivery that my cards were received and approved. I received a paper check for the proceeds as promised exactly one week later. I would use Cardpool again. They lived up to their promises and paid the highest for the cards in the market at the time I sold the cards.
"


Rating 2/10
1/5
modified review posted

"I have done business with Carpool before and had no problem. I think they either get it right or very wrong. I ordered a $50 AMC gift card. I received an invoice for my $50 card with a $35.46 Walmart card. I immediately contacted customer service. They hide behind an e-mail portal. Since the beginning of the issue they have treated me like the problem is mine. Before they would do anything they wanted me to return the card at my expense. After arguing about that they agreed to issue some coupons for credit on future purchases. I have been back and forth with them for about a month. They kept saying they could not do anything until they received the physical gift card despite my pointing out there were many electronic solutions to the problem. I returned the card certified mail and they say it hasn't arrived. My Post Office contacted their Post Office to find that their PO Box gets a huge volume of mail and is frequently over full. In the end I disputed the charge with my credit card company. I just received an e-mail saying they would have refunded my money but can't now because the issue is in dispute. They ALWAYS have a reason why they will not fix the problem. If you wind up with an order problem you are doomed. There are other providers or resale gift cards. Use them."


Rating 2/10
1/5
modified review posted

"Run Forest Run
Stay away - Scam
They charged my account and no verification email or phone call occurred. They did not answer my phone call. Still no E-Gift card from Pottery Barn. You messed with the wrong person. Am disputing the charge

11/13/2014 Thursday
Ordered discounted Pottery Barn E-Gift card at 6:39 Pacific Time. Was promised that the E-Gift card would arrive within 24 hours.
www.cardpool.com

11/13/2014 charge was assessed 669.79
11/16/2014 CARDPOOL INC 415-4198787 CA $669.79
11/13/2014

AS of 11/17/2016 - Noone has called to "verify" information and still no E-Gift card

11/14/29014
6:00am
I emailed the company (there is no phone number) wondering when the E-Gift email for Pottery Barn would arrive.

11:47am
I emailed the company again stating that I had not heard back and that my expectation is I would have received it by now. I also stated that I wanted to put in an order at Pottery Barn and did not want to miss the sale. And that I was not feeling warm and fuzzy about the transaction

12:03pm
I emailed the Parent company Blackhawk Network who owns cardpool after I had done some research. I also cc'd support@cardpool again.
12:12pm
Blackhawk returned the email stating that cardpool had 24 hours to email the E-Gift card from Pottery Barn. (Alexandria Rogers CR Blackhawk)
3:16pm
Received email from support@cardpool.com (Theana) that apologized for the delay in responding to the email. Through research on the Internet, this is a common ploy they used. They also stated the following:
"
We apologize for the delay in responding to your email as our support center has been handling a much higher volume of requests than normal. Our records show you should have received an e-mail shortly after placing your order with the subject "Verification Required For Your Cardpool Order."
In order to prevent identity and credit card theft, we sometimes require a one-time verification process for accounts. In that e-mail, there are instructions on how to verify the order.
If you do not believe you received the verification e-mail, please let us know and we can opt to have one of our verification specialists call to verify your order. "

T - I had not received any email from them asking for verification and I was receiving their canned response emails just fine.

3:51pm
I sent support@cardpool.com an email stating that I had not received no verification. I also gave my phone number to call and they did not.

3:56
Through research in viewing customers complaints on this company, I found a phone number 415-418-8787 and left a voice mail. Noone called me back.


4:00pm
I sent another email giving another phone number for them to call me. They did not

4:08
I sent another email to BH Customer Service BH.CustomerService@bhnetwork.com and cc'd support@cardpool.com and stated that they might want to check their system on why it is not sending out emails. I also stated that my expectation is I receive this by 6:40pm on Friday 11/14/2014, that would have been 24 hours and noone called.

11/17/2014 8:33am
As of today, noone has called to "verify me" nor have I received the E-Gift card from Pottery Barn.
11/16/2014 CARDPOOL INC 415-4198787 CA $669.79
11/13/2014

I am disputing this charge and want it removed. Did not receive
Do not want to hear any excuses from cardpool.com, everyone has already heard them already.

If I could give a negative review I would
"


Rating 10/10
5/5
modified review posted

"Purchased two more gift cards on 10/29/14. This was third time I used Cardpool.com Rec'd a 14% off Outback and a 20% off AMC discount from face value. The cards arrived fast and when balances were checked - all was as stated. I love this sight so far and haven't had any problems. What's not to like, saving money at my favorite stores. I am going to purchase lot's of Home depot soon so I can purchase my washer/dryer there soon at a big additional discount."


Rating 2/10
1/5
modified review posted

"STAY AWAY!!!! I placed an order from this scam outfit on 10/25. On 10/26, was told that I was not authenticated and they did not charge my card. On 10/28 I saw not one, but 2 charges on my card from CardPool. They are now not responding via email, there is no way to get a hold of them via phone. I did get a phone number of (415) 419-8787 from my credit card company and I was told by the guy there that it can take a few months to get my money back. I think they are strapped for cash and floating on rejected orders money to keep the lights on. Thankfully, my credit card company is handling this for me. I hope they go out of business soon!"


Rating 10/10
5/5
modified review posted

"I traded in a Pottery Barn $100 gift card for $85 in Amazon credit via Cardpool. I was a bit fearful after reading the reviews, but I had no issues whatsoever. They emailed me a valid Amazon gift code within a week of shipping them my gift card. I can't comment on buying gift cards from them, but the gift card swap/sale went very smooth. A+"


Rating 8/10
4/5
modified review posted

"I have ordered egift cards for a couple of years with Cardpool and never had a problem. Just recently one HD gift card had a balance much lower than what I purchased. I don't like not being able to call Cardpool but did use their email system. I was responded to within 2 days and promised a credit. The credit was processed as they said and all was good. I will give them 4 stars since I couldn't call and one card was incorrect but they did honor and fix that problem."


Rating 2/10
1/5
modified review posted

"Where do I begin....
First of all, I ordered a gift card and I received a confirmation email stating my electronic gift cards will be emailed in 1 business day. Well 1 business day passed and no card. I received a call 2 days after my order was placed and I missed the call because I do go to work during normal business hours. I try calling back, and the office was closed. They have really bad hours, I believe 10-5. I never received the emailed card nor another follow up call however my credit card was charged the same day I did the order. I finally found time during their business hours to call and they said they didn't email me the card because they need to verify my identity even though my credit card was charged. Don't you verify identity before you charge a credit card??? The person on the phone was rude, wouldn't pass me to a manager because she said they are only open for another 2 minutes. So I told her that means you are still open. She refused to connect me to a manager and well supposedly i will get a call back from a manager in 24 hours and receive my card in 24 hours as well. Overall horrible experience. I placed my order on 10/18 and still don't have my e-card. STAY AWAY!! Order your gift cards on raise.com. I have never had issues with them.
"


Rating 2/10
1/5
modified review posted

"STAY AWAY!! SCAM!! STAY AWAY!!
i can't even begin to express my level of anger and frustration with this company. I sent in 3 Shell Gas Cards (2 x $100, 1 x $25). I received an email stating that they "could not verify the amount on my cards and therefore were sending them back to me". I received the cards back.. LESS THE $25.00 CARD !!!!!!!!!!!

Furthermore, all you have to do is go onto the website on the back of the gas card www.rpggiftcards.com/checkbalance .. and any idiot can see the current balance on the cards. I just did it for both of the cards returned to me and low and behold, both $100.00 cards show a balance of $100.00.

Cardpool is a complete scam.. take your business elsewhere.


It's not about the money... it's the principle.
"


Rating 6/10
3/5
modified review posted

"After seeing ALL the negative reviews on the net about this site, I was very concerned about my unresearched purchase of two gift cards. I took the first timer's "identity verification" online Q&A session and thought I would get my cards the next business day. However, the following business day, I get a call from someone saying that I need to verify my identity again, and that my cards would not be delivered until the next business day. I was VERY irritated as the item I wanted to buy on the retailer's website went off sale that evening, causing me to miss the sale. Okay okay, shame on me for waiting until the last minute, but I didn't think it would be a big deal. I asked the representative why my Q&A session wasn't approved the first night, and all she kept saying was "that's not my department"....hmmm....fishy! At any rate, the second business day after ordering the cards, I got the card numbers and PINs and they worked just fine. However, I did wind up missing the sale. Not too happy about nit saving as much as I could have!"


Rating 2/10
1/5
modified review posted

"Horrible company, just short of an illegal scam. Non-existent customer service & their support portal & many provided links are bad.

I learned a $300 lesson from this near criminal enterprise, listen to the complaints, their is a reason the bad comments out number the good 99:1. I am now convinced that the positive comments are paid for via sites like fivrr.com, where you can purchase positive reviews for $5 or less.
"


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