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Stores > Cardpool

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  • Cardpool

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2340 Powell St, #225 Emeryville, CA
    • Contact: support@cardpool.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.11/10 4.11/10
    Chance of future purchase: Rating 1.11/10 1.11/10
    Shipping & packaging: Rating 1.43/10 1.43/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 2.22/10 2.22/10

516 Customer Reviews

Rating 2/10

Avoid at all costs

"To put it simply, they ****. I ordered an electronic gift card over 2 days ago. Why in the world would it take over 2 days to email the gift card to me? Other sites get the card to you within seconds because that's all it should take for a competent company! Think about making a purchase at a store..,would you wait 2 days for them to run your credit card so you could leave with your merchandise? No difference here. Verify the purchase quickly and get the customer their merchandise. I have sent 3 emails following up. Whatever you save at Cardpool is offset by time you will waste getting them to fulfill their commitments. I certainly won't be using them again. I have tried all the gift card resellers and Cardpool is a joke. "

Rating 2/10


"I have never had a problem purchasing gift cards until I purchased gift cards at carpool. The only thing they are good for is wasting your time. I have bought 3 gift cards, all 3 were canceled because "Our risk assessment team has determined that we aren't able to process your order at this time." They give absolutely no reasonable explanation.


This review was modified by Lsamyn on August 09 2016 08:10:51 AM
+ Read user comments

Rating 2/10

Scam Beware!

"First - I have bought gift cards from 4-5 different online companies. NEVER HAD A PROBLEM spending $1,000's for them. On this occasion - I bought $550 worth of restaurant cards for a party for my parents. This company does not send the items when they say they do. They are the only ones I have seen ship "certified" meaning someone has to sign for them. They have TERRIBLE customer service - no phone number - no way of contacting them but via email. They do NOT read your emails and just reply with a canned response. From what I read they are stealing $$ from people constantly. This $550 was a huge amount of $$ for me and I had a terrible vacation stressed the entire time because of these jack asses."

This review was modified by yestrustme on July 29 2016 06:58:57 AM

Rating 2/10

Purchase declined

"Like others that have posted here, Cardpool declined to complete my purchase request due to their "black box" risk assessment. It was a waste of my time to attempt a purchase. I used Card Cash instead, and purchased the gift card I wanted. Not sure why they have this very obscure process in place for purchases. "

This review was modified by Taranraimar on July 28 2016 06:05:15 PM

Rating 2/10

I ordered 5 gift cards yesterday, order cancelled for "security reasons"

"Cardpool will not give me any response other than:

Thank you for following up with us! Unfortunately, we cannot provide any assurances that your pending order will be successfully processed as that is determined by our risk assessment team. Our risk team evaluates details pertaining to our customers and their purchases when deciding whether to accept or reject an order. They also utilize a digital identity network that identifies anomalies to help them formulate their decisions.

These determinations are made in a black box by a risk assessment team in our firm. Our processing center has no greater insight into or are privy to the criteria by which they use to reach their determinations.

As mentioned in our previous correspondence, unfortunately, due to the nature of our business, security protocol does not permit further details in regards to the process by which the risk team conducts their risk assessments.

If you have any additional questions or concerns, please don't hesitate to contact us at support@cardpool.com.

Thanks for choosing Cardpool!

I have never had issue with any other online retailer, and usually when you contact them regarding a security error, they will make it right after they find out that your credit card was not stolen. Cardpool seems set on that their black box told them no, so they cannot do it.

This review was modified by mattsdrumset on July 11 2016 12:45:03 PM

Rating 10/10

Great experience dozens of times

"I've had nothing but good experiences WITH Cardpool. I've yet to sell a gift card via Cardpool but in the 20+ times I purchased thru Cardpool (both physical and electronic gift cards), I've only had 1 experience where the gift card didn't work. In that instance it was very easy to reach their customer care team and they resolved the issue immediately by refunding the full amount paid to my credit card."

This review was modified by mphillips47 on July 06 2016 09:53:19 PM

Rating 2/10

wasn't what I expected and poor customer service

"will never use this site again. It sucked. Have yet to get money. I think it's a scam. Between the poor customer service and the lies this site tells you, I won't be using the site again. You're better off going to coinstar or some other site. I should've known it was too good to be true. They never mentioned anything about amazon gift cards...I thought it was CASH! LIARS! Just what I want is another gift card...that I won't use. I would like CASH....like they said so I can pay my car off."

This review was modified by JessicaFetto on June 22 2016 01:58:44 PM

Rating 2/10

Worst Experience Purchasing Gift Cards

"I signed up for Cardpool a few weeks ago to try to save some money at Walmart buying groceries. When I tried to make my first and second purchase, they cancelled my orders because of security purposes. I have emailed them several times asking what can I do so I can make purchases through their website and they still haven't replied back, even though they say I will get a response within 24 hours! So because of that, I am writing my first bad review. Cardpool is not worth anyone's time, money, and certainly not the aggrivation they pose! Don't buy!"

This review was modified by BldRedDragon on May 27 2016 09:32:15 AM

Rating 2/10

Company failed to follow thru

"Carpool agreed to purchase from me a best buy gift card at a 13% discount. I mailed it in with the promise they would cut a check within 24 hours. They called to verify my info.

come to find out 4 days later I got an email that they cancelled the transaction. DO NOT TRUST THIS COMPANY!!!!

Rating 2/10

Avoid CardPool

"I made a huge mistake buying an e-gift card from CardPool. Other vendors (Raise, CardCash, etc.) sent the e-gift cards within 30 minutes to an hour. At this time, it's been more than a day and I still have not received my cards. In addition, I have contacted Cardpool on three separate occasions and still have not received a response. They do not have live chat or a telephone number to obtain assistance. I will not purchase from Cardpool again. "

Rating 2/10

Waste of Time (Risk Assessment Clan ****)

"They wont accept my physical giftcards I sent in recently, and they don't have a reason why."

This review was modified by CardpoolSucksAlot on May 02 2016 12:24:25 PM

Rating 2/10

Worst buying experience...

"Very poor services. I had very bad experience. I bought eGiftcard & it took 2 days to deliver it in my inbox. Usually it takes few seconds for the delivery of eGiftcards."

This review was modified by Nishad on April 15 2016 07:49:55 PM

Rating 2/10

Arbitrarily rejects sales—or does it not like enquires about a sales ETA?

"I attempted to purchase a card with a small balance ($69). It was an ecard, so I was expecting it to arrive by the next day. When it didn’t, I sent a polite email asking for an ETA. I received back an email which stated, "’Regrettably, our risk assessment team had determined that we are not able to process your order at this time . . . due to the nature of our business, we do not currently disclose the parameters of our risk assessment." No way to remedy whatever "risk" they perceived. (If the risk was with the ecard itself—which makes sense given that they are peddling with gift cards they acquire from other people—why not suggest my buying a different one?) My credit card is issued from a top provider, and though they didn’t ask or get info to check my credit, my credit is impeccable. I suspect they didn’t like my enquiry. Any company that is this arbitrary should not be trusted or patronized."

This review was modified by Frequent-online-shopper on March 28 2016 01:00:23 PM

Rating 2/10

customer service - not!

"I bought 1 card from Cardpool to test the waters. All was great. I decided to try again with a higher dollar value. Again, all was great. Then a 3rd time with a similar dollar value and they sent me an email telling me "Thank you for your recent order at Cardpool.com. Regrettably, our risk assessment team had determined that we are not able to process your order at this time. Your credit card has not been charged for the order. These determinations are made in a black box by a risk assessment team in our firm. Our processing center has no greater insight into or are privy to the criteria by which they use to reach their determinations. There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase athttp://www.cardpool.com/tos."
Ever since then, any order I try to place I get the same response.
Any time I send them a question, regardless of what I'm asking, I get the same response.
I asked for them to delete my account and I got the same response..."Thank you for your recent order at Cardpool.com. Regrettably, our risk assessment team had determined that we are not able to process your order at this time. Your credit card has not been charged for the order..."
There's no phone number to call (they will only deal with you via hours long delayed emails), and the number that my credit card company fraud department had along with the charge I made was "no longer in service."

This review was modified by rocketeer8 on March 22 2016 11:06:01 AM

Rating 4/10

Adventures of compromising with scammers!

"So I bought a Pacsun gift card two days ago. I was so excited I almost peed my pants because I was so happy I saved money & I got so much more than what I paid for ($62) and well... cuz I'm cheap lol. Anyway I never heard of this website beforehand and didn't read reviews so I wasn't too suspicious (mistake #1). However, In my defense, I googled "discount gift cards" and cardpool was the first to pop up and it looked legit. I purchased a $94 pacsun card for only $62.

Mistake #2. I trusted them. I PURCHASED my card. Yes I got my order number confirmation in my email, however before they processed my order, I was sent a link to verify my order and my information. I get they asked me this for security purposes so I was willing to verify. But....BUT BUTTERYBUTTKINS THEIR VERIFICATION SYSTEM "ISN'T WORKING". (I tried ten times on different occasions) Woopty damn doo but their website was perfectly A-okay, no problemo, super dandy fine when they accepted my money. How convenient. I think not.

Mistake #3 don't be nice to potential scammers. Their customer service is either very poor or nonexistent. Another red flag. I emailed them 5x asap like BlTCH BETTER HAVE MY MONEY. Kidding. I was polite and calm as I normally react to customer service. They gave me a bs reply, a freaking copy and paste reply. Basically said "aye girl just hol up imma get back to ya when I get back to ya!" I was like nu-uh okay so let me get this straight your customer service is practically nonexistent, your reply is even worse and not helpful at all, and you're not going to do anything about it??

I was PlSSED. So I unleashed my inner diva and went after them so hard I think I gave them PTSD. Okay now that we're passed my mistakes let's get on to the happy ending---well for me anyway.

I was angry I threatened to sue them for false advertising and theft with some fancy law vocabulary (Thanks TNT!). I basically said that I tried to contact you but with your poor reply and no other way to contact you after you accepted my money, I have no choice but to slam a lawsuit against your company and CEO whom BTW will receive potential jail time. I swear my phone rang faster than when Taco Bell started their delivery service. My phone and mail blew up so quick. Even my mother got calls on her phone. I can tell from their voices they were nervous. Yeah I felt bad but they had no problem potentially committing theft so yeah don't feel that bad no more lol. I verified my info and got my card right away.

However, I got SUPER lucky. I'm sure many of the consumers weren't so lucky. According to the reviews I've read, so many have spent hundreds of dollars on the site only to be scammed. Would I recommend this to a friend? HELL NO. Would I recommend it to my worst enemy? Sure if Hitler were still alive. Would I purchase from Cardpool again? Never. As I've said before, I got lucky and scared the pee out of these guys which got them to cooperate. If I hadn't, I would've been a victim of theft.

Honestly if you're unsure about this site and you want to buy a cheaper gift card, there are other sites. Yes cardpool has the cheapest deals but its a HUGE risk. A couple of people got lucky, most did not. Imo, this is site is no different than the spam emails that are obviously scammers. Unlike most relevant shopping websites, cardpool has a very poor contact system which makes sense I mean If I were a scam artist, I'd have zero to little contact info too. They also don't contact you with updates or assurance that your purchase is safe and being processed unless their asses are on the line. I got my order but I will never, ever shop here again nor will I recommend this site to anyone. They take advantage of their poor customer service contact system.

Thanks Cardpool for the shitty service. Hope you guys really do get sued for theft and false advertisements.

This review was modified by Thesereviewsbelike on March 20 2016 04:31:46 AM

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