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Slow as molasses. Terrible card ratings.
"Traded in cards on their buylist and placed an order with them. I don't remember it being this bad the first time, but it was a long time ago. Service was SLOW as it could ever be. Once my cards arrived there, it took them 7 days to process them and credit them to my account. They downgraded a number of cards in my order, which I'm positive were damn near perfection. Then i ordered cards from them, which was much faster, but the cards i received were **** poor quality. I got an expensive card that was marked at NM which was clearly not NM, and many cards that were rated excellent were below that. If you order anything below excellent from them, expect the cards to be crap. While we're at it, lets talk about their ratings system of Near Mint, Excellent, Very good, and Good. Cards in the good category are pure ****. This would be a 'damaged' or 'heavily played' rating on TCGPlayer. Why call them 'Good'? they are not. This is highly confusing and highly deceptive wording. Their 'very good' cards would be moderately played on TCGPlayer, and their 'Excellent' cards would be 'Lightly Played' on TCGPlayer. The only difference being that most 'Lightly Played' cards i order on TCGplayer are actually NM, and damn near perfect...so why do I pay MORE for WORSE cards on CardKingdom? Well, I won't again. There is no reason at all to order from them, when there's a higher quality at a much cheaper price on TCGPlayer.Overpriced. Terrible card quality. Deceptive and inconsistent card rating. Slow service.Will not shop here again."
Fast shipping. No issues.
"I have ordered from card kingdom now over a dozen times. The card conditions have been spot on. The prices have seemed the most fair for mixed cards. The best aspect for me has been their speed on shipping. It is always faster then I was expecting. I have had no bad experiences as of yet and will continue ordering from them over any other site. "
"Horrible!!!!! I ordered stuff a week ago and spent the extra money to have it here in 2 days. I ordered on 8/19/2015 didn't process till the 20th, my first order got here in 4 days and my second order which was ordered on the same day still isn't here and all it says is Pending other. Don't order your cards from here ever!!!!! "
"Card Kingdom... Not sure what happened with good service.Let me highlight a couple key points before going over my story.1. I have not had an issue in the past with card kingdom, my previous purchases were quite successful.2. Customer service was usually on par, often assisting me with a purchase when something was out of stock, etc.Lets fast forward to April 28, 2015. I had placed a Modern Masters 2015 preorder for $275. Seems high, but i was willing to pay the premium as they were taking preorders much sooner than most stores. My order was processed, card was charged, and the transaction was completed succesfully. So, i need not worry, right? Unfortunately i was very wrong. Release day for the product come and goes, I am patiently awaiting my order as I was going to be attending grand prix chiba 2015. I send an E-mail to be told they are awaiting my other half of payment for two boxes, not one. Sooo. They hadn't even shipped me one box or maybe even verify I wanted two?? My invoice stated one box.And... The e-mail was literally the day before the Grand Prix. No box, out $275 and traveling the very next day. My consolation prize for the whole fiasco? 10% off my next order...Thanks but no. Ruined my weekend, well.. At least i had the main event To participate in. "
"I have sold a number of cards to card kingdom over the past couple years, mostly because their advertised buy prices have been higher than other buylists I have looked at, at least for some items. Plus sometimes I just don't feel like going through the hassle of finding a buyer who will pay the little bit extra. Their grading is somewhat inconsistent. They often grade cards down which I could find little to no fault with (I would try to pull out anything questionable, but it would still happen), but they also sometimes didn't grade down things which I sent expecting a worse result. Looking at their official grading policy will not make any sense of it either, but over all the orders, I would say the grading was fair, just not consistent.The reason why my rating for them is so low however, is because of one experience I have had with them that makes me disinclined to do business with them again. I sent two orders in the same package on one occasion and a week or so after the first order had been completely processed I contacted them to ask what was holding the other one up. As it turns out they had managed to lose it inside their own store, somehow. After the first few exchanges (are you sure you sent us the cards?, etc.) they let a customer service rep. named Rishelle continue dealing with me.Rishelle gave me the official line that they had never received my order. I felt patronized at every turn by the tone of the responses, from the insincere not-apology to the suggestion that I contact USPS about insurance on the order (because, you know, USPS is in the business of insuring items they successfully delivered). In the end they just stiff-armed me, and refused to own up to their mistake in any way. I've sold these people a $500 card significantly under value before, why do they think I'm trying to rip them off for $30-something now?Was it an isolated incident? Who knows. Was it intentional? Probably not, it was a relatively low value order they lost. But if something goes wrong, you get to speak to Rishelle."
"This was my first time selling to any card kingdom and I would like to say that this will be my last time mailing anything of this magnitude to anyone. The site has replied to only one of my emails reaching out to them and I truly believe they have just taken part of my card inventory with nothing in return on my end. I really am upset that I have just lost out on $100 and I really do not recommend anyone selling to them."
"I Know this site is for resellers so My experience may not fit here but I just wanted to say that I have order hundreds of singles and about 10 boxes (all MTG) from Card Kingdom and in all those orders I have only had one minor error. I had 8 golgari guildgates shipped to me instead of 8 gruul guildgates. The total cost of the cards was minimal and I just sent customer service an email asking for a credit since I planned on ordering again anyway. They went above and beyond, telling me i could keep the golgari guildgates and they would immediately send me the correct cards. So after almost a thousand singles they made one tiny error and the error ends up with me getting MORE cards than I ordered at their expense. That is AMAZING customer service compared to what I have experienced with other companies and all cards have always come in the condition described. 5 stars, A+, 100/100 however you want to rate them they are great!"
"Made a first attempt to sell cards to Card Kingdom through their online store for store credit, for which they offer a 30% bonus to the price of your cards. A few days after the order was confirmed as shipped by USPS tracking I received an email so that I could review the grading of my cards only to find that all but a handful of the cards were graded low; these were cards which had literally never seen play and hadn't left their binder slots since being opened. Obviously distraught about the matter and confused as to how even a card I'd unpackaged two days before selling had been graded so low, I emailed the grader back and was put into contact with 'Rishelle', their customer service manager. Through a short series of emails and a phone call I was told that their grading was not negotiable despite the description of one of the under-graded cards she gave falling under their own website's 'NM/M' rating. Growing frustrated, I told her to simply credit the order and I would not be doing business with them again - only to have her cancel the order entirely. I have no clue if I'll even get my cards back - I was not offered a tracking number for the shipment - or what condition they will be in when they do, but I will never trust this store again. They severely under-graded expensive cards to intentionally offset their promised 30% store credit bonus, a highly deceptive practice, and then hid behind their 'non negotiable' grading policies."
"I recently discovered my magic cards from twenty years ago are actually still worth something and sold about $5k of them to Card Kingdom. Since I'm a rather untrusting sort, I sent a series of smaller shipments to "test the waters" so to speak.The good:- The company appears to be quite honest. I intentionally included some extra (fairly valuable) cards ($30 or so) in a larger order of 100+ cards without listing them on the invoice. All the extra cards were returned to me; none of them 'vanished'.- I spot checked about two dozen rare cards after selling them, to make sure that if they graded the card as VG or EX, their increase in their 'stock on hand' for that card was increased by the appropriate category (to make sure they weren't buying the card from me as EX, but then selling it themselves as NM). In all cases, everything matched.- The website clearly lists the grading that they assigned to each card I sent, and the value. Customer service was very responsive when I asked them to double check and explain the grading they gave me on some of the cards.- The website was perfectly happy to support instructions regarding the cards; for example, one shipment I asked them to only pay me for cards graded as NM and to return everything else. This was executed without any issues or problems.- I double checked all the cards before I packed them, and took pictures so that I had at least some documentation that the cards were actually in the shipment. This proved to not be necessary, as no cards were "misplaced" in any of the five orders (some 400 or so cards in total).- All cards that were returned to me for various reasons were well packed and protected.The Not-As-Good:- Processing, in some cases, was somewhat slow. All shipments to CK were insured and tracked, so I knew when the orders arrived. In some cases, the orders were processed and confirmed within 2-3 days. In one case, it was a full week after they received the order (plus an inquiry from me) before the cards were graded and posted on the website.- I will say upfront I haven't played this game in twenty years, so I am certainly not at all an expert on grading cards; ergo, take this bullet with a grain of salt. Disclaimer aside, the grading of the cards felt odd to me; it was consistent within each order, but not across all five orders. Some orders were graded generously, with cards I felt were borderline NM/EX all coming in NM. Other orders with cards that I felt were at the same level ended up all EX/VG. It almost felt like different people were grading the cards, and some of them were pickier than others. Again, see the disclaimer above.Overall, my interactions with CK were quite positive. Their customer service was responsive and friendly, the prices they offered compared quite favorably with anything I found locally or on the internet, they seemed very honest, and I felt I made out well on the grading. I don't intend to sell any more of my cards, but if I ever did decide to sell more of them, I would certainly use CK again."
"I recently sold every valuable rare in my collection to Card Kingdom because I don't play MTG anymore and they were just taking up space in my attic. Nearly all the cards were in near-mint condition in my own opinion, but based on some of the other reviews I saw, I was worried they were going to pull some shenanigans on me, and bottom-dollar me. It's a very vulnerable feeling knowing you are trusting complete strangers to accurately grade your cards and not take advantage of the fact that you're potentially powerless to do anything about it if they decide to lie and say your cards were damaged, to increase their own profit. Well, I am pleased to report that they did not do so - at least, not to me. My payout was 95% of the pre-grading order total (the total if everything were near-mint condition.) That is about what I was expecting. So, at least in my case, I feel they treated my order fairly. The only negatives I came away with is that they don't really communicate with you at all other than to say they got your shipment, and don't take the time to give you any detailed info. It would have been neat to know which cards they downgraded, and to have given me an option to take them back if I didn't want to agree with the downgrading. But on the other hand, I can see what a PITA that would potentially be for them, because some people are unreasonable. I don't have any more cards to sell. But if I did inherit someone's collection or something like that, I would absolutely sell to them again. I talked to local game shops in my area, and they were not paying anywhere near as much for the same cards. So if you're thinking of selling your cards, and if, like me, you aren't really able to access a decent market locally, and don't want to take the time to sell them one by one on eBay, Card Kingdom is, from my experience, definitely a viable option for liquidating your collection for a reasonable percentage of eBay "market" value, all in one convenient shot. Granted, I am only one anecdotal example."
"I sold some rares to card kingdom, checked my packaged cards several time, but they said that the highest valuable card was not recieved in the package so they didnt pay me the 25 dollars for it...What a scam---And the ones i did sell got undergraded...They tell you yours were poor and sell them for nm."
"Not exactly thrilled about Card Kingdom, i needed money and had alot of valuable cards even some rare standard cards i had just pulled from packs that day. i would normally sell to blackborder.com, but they were not on the buy list at the time. I take excellent care of my collection, 90% of my cards are mint and unplayed. anything i get valuable i double encase straight from the booster pack and box away untill its time to sell or trade. I sold Card Kingdom about $62 worth of cards and they downgraded just about everything to $42. it really got me angry especially because they downgraded my Sensei's Divining Top, Solemn Simulacrum, and Scape shift i was reluctant to sell them in the first place by ALOT but i took the money because i needed it. usually blackborder gives a 20% bonus for my cards but this place really sucks. I actually read the reviews here first about cards being downgraded so i asked them to list for me in the special instructions box if they downgrade anything, and just about everything was downgraded. before i sent them in to Card Kingdom i casually had some one at my local store Jupiter Games look at my cards and confirm they were mostly mint. i only expected a few dollars off tops because i had two older cards from Scourge that were not mine and played. Card Kingdom put almost everything as "near mint" and shaved off several dollars from a few cards. Only a few passed to them as mint. most sights will pay the same or about the same for mint and near mint cards and only less for "good" cards. Anyhow. i will not be bringing my cards to them again their grading system is crap and i highly suggest if you have anything valuable you take it elsewhere. they might fool you by putting a higher price on their sight, but they will most certainly not pay you as much. Also heard alot of people are buying roughed up cards from them, maby they downgraded my cards because they dont or cant take care of them properly and are losing money. just a thought! ^^"
"if you are thinking about ordering more than $100 worth of cards on your first official purchase from them, then think again! they have this weird pollicy that they use to make sure your a legit costomer and not trying to rip them off... they check your address, card, and it is taking forever! i ordered my bulk order of $160 worth of cards on saturday, it is now thursday, and the only thing that has happend is my money is out of my account! the shipping prosses hasnt even begun! i am VERY dissapointed on how long this is taking just for them to send me cardboard with art on them! i just dont understand..."
"Buyer Beware! I purchased $200 of cards listed as NM and they came in 2 grades under advertised. Tons of nicks and even creases on a couple of the cards. Then I got hate mail saying I didn't know how to grade cards when I emailed them asking to credit my account or at least get information about returning them. Overall this was the worst purchasing experience I have ever had. If you want to buy boosters then go ahead but DO NOT buy singles from this company."