posted Feb-11-2012 “The package was damaged in delivery, we simply asked for images of the damaged product to file a claim with the shipping company. The customer refused to cooperate and asked for a refund.
We have sent him a return label for the damaged product and waiting for him to ship the damaged product back before we can issue him any refunds.
As a seller we don't control the package throughout the delivery process, and sometime customers do receive damaged products at which point we have no problem exchanging the damaged product as it is insured. But it is unfair to hold us responsible for someone else fault.”
"sent me broken and faulty products and give me crappy service when i wanted a replacement. i finally told them to give me my money back, which they have not yet done.
*REPLY* The package was NOT damaged in shipping, you sent me a broken product. It was well packed and there was NO damage to the box. Clearly it was not UPS's fault. Additionally, the customer service (if you can call it that) representative was VERY impersonal and proceeded to argue with me the entire process, instead of being willing to help out and fix the situation. For a company that claims its located in Ohio, it sure would have been nice to speak to someone located in the USA."