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"I ordered some axles from these guys several months before I ultimately installed them. Within a week of maybe 100 miles one of the boots on the axle slipped off. Long story short I had to pay them to send me a replacement so I could swap the axles at the same time and they sent me the wrong axle! Of course I didn't find out till I tried to install it and found the splines were slightly misaligned. When I told them about it they tried to get me to pay shipping. Then after I sent them off they claimed one of them never showed up and refused to refund my money. Don't buy anything from these guys, you're better off spending more at your local autoparts store for the same quality part."
"ordered a flywheel for my car using their part compatability. when I recieved the part it was not the one for my car. The error was on car parts king and their return policy states they would pay return shipping. They are refusing to do so stating the error is not their fault but the parts manufacturer."
"I ordered (1) Walker Exhaust Standard EPA Catalytic Converter #15635. However, I received a completely different catalytic converter not ordered. I also ordered (2) Walker Exhaust Exhaust Pipe Flange Gaskets #31369. Again, I received completely different items not ordered. Car Part Kings states on their website, " International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Car Part Kings error." Obviously, Car Part Kings made an error in sending the wrong parts to me and must exchange the items. Car Part Kings website also states, "Return Shipping-Unless the return is due to manufacturer defect or Car Part Kings error, the customer is responsible for return shipping costs." Again, the error was made by Car Part Kings and they are responsible for the costs of return shipping. Car Part Kings must pay the shipping costs for the correct items ordered to be shipped to me. Car Part Kings must also pay import taxes, duties and V.A.T. for the correct items to be shipped to me. I called Car Part Kings customer service and explained that I received the wrong items. I spoke to the same customer service person on two occasions on two different days. The first day, July 31, 2013, the c/s person told me after speaking to his "supervisor" that Car Part Kings could pay $30 towards the return shipping costs. I said this was completely unacceptable as the error was made by Car Part Kings and I am not responsible for paying anything towards the return shipping costs. I read the Return Policy on Car Part Kings website to the c/s person and told him his "solution" was going against his own Return Policy. The c/s person then said he could possibly just send the correct items ordered. However, the c/s person said he needed to wait until the next day to know if this was possible. The c/s person also told me he needed to speak to his supervisor again. I asked to speak to the c/s person's supervisor. However, I was given the run around and told he was not available. I called c/s person the next day on August 1, 2013. The c/s person said he spoke to his "supervisor" in the morning who said he could only offer $30 towards the return shipping. I said this was not acceptable and asked to speak to this so called supervisor. The c/s person said the supervisor was the owner of the company and was not available(again). I asked the c/s person to speak to another supervisor or manager. To my surprise, c/s person then said he was a supervisor!(?). At this point, I realized I was not getting anywhere and told c/s I would be contacting the Better Business Bureau. Furthermore, the incorrect items that I received are valued $15 less than the items I paid for. "
"Awesome company fast shipping great product"
"I have made an order (2 rotors and 7 brake pads) with them and emailed them to know when the parts will be shipped. They replied it will be shipped in next couple days without giving an exact date. contacted again and replied with the same sentence. after three days of placing the order I contacted them and they said still processing . So, I said if you are not able to ship the parts today, please cancel the order. Then they cancelled the order and refunded with less that the amount paid. I asked them why, they said that is because the parts you order coming from another warehouse and it costs around 40$. I tolled them you did not mentioned that from the beginning. the customer service said you should be aware of it without acknowledge.I recommend to every one not to buy from such really too bad customer service as If they have it!"
"I just ordered the front steering damper from CarPartKings and found them to be very professional and my delivery came on time and exactly what I had expected. "
"thanks, part was as advertised and in good condition"
"easy online ordering, quick to ship"
"My experience was excellent. Fast shipping and quality parts. I give carpartskings an A+!"
"Good prices, extensive parts list, super fast shipment. "
"HelloIt was a great experience to buy from CarPartKings especially that I am located overseas, and not all merchants have a shipping policy to serve overseas customers. I got the parts that I want, and they all were priced very reasonable and shipping was also very reasonalbe.Regards"
"Good experience overall. Quick and efficient web and phone service."
"Parts arrived on time in great condition!"
"The parts were shipped prompy and the quality seemed good.Lonnie"
"I paid for 2 day shipping which turned into 7 day shipping. The part was right when it arrived so I was overall somewhat satisfied."
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