59,985 stores
1,896,889 reviews
Over 250,000 shoppers online now
180 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","store_rating":"6.83","total_reviews":"180"}, "store");)
reply posted Jan-15-2013 “Thank you for your review. I have gone over the details regarding this transaction have found that your account is missing a few key points which I've outlined below.
Your order was placed on January 2nd. On January 8th, we emailed you to inform you that the item you requested was out of stock, but returning on January 17th. The email also apologized for this delay and stated that we would gladly cancel your order if you could not wait. The email also said that if the restock date was OK for you, no further action was required and that we would keep the order open and ship it when it came in stock.
We received no reply to this email, so we assumed that the restock date worked for you and you wanted us to ship it on the 17th.
On January 10th at 12:23pm, you sent an email informing us that you'd placed an order, "on 1-3-13 and still have no estimated delivery date and never had anything sent to my email".
Exactly 2 minutes later, Sheriden Dawes of our customer care team responded to you stating that we had sent you an email on the 8th about the order not being in stock. She attached a copy of that email to her reply. Again, we received no reply.
On January 15th, you called to inform us that you wanted to cancel the order because you had found it in stock elsewhere. You also asked why you were never contacted and were informed that we sent numerous emails, both informing you of what was taking place and in reply to your inquiries. You then directed us to send copies of the emails to a different email address, which we gladly did.
Your order was cancelled on the 15th and a refund was issued.
We strive to keep our customers informed during every part of the ordering process. Sometimes items go out of stock and, when that happens, we immediately notify the customer with an option to wait or to cancel. It seems that in this case, our emails were not being received which you took as us ignoring you. Hopefully, you received the copies of the emails you requested to your secondary email address, which we hope was functioning correctly. As such, you could see that we were very informative about your order every step of the way. It is a shame that after seeing this evidence, you still chose to review our site in the manner in which you did. Our process functioned exactly as they were designed and our goal of keeping the customer informed was met from our end. Unfortunately, we cannot control a customer's email account and it's ability or inability to function properly.
Thank you.
Sincerely,
Jon Levine
Director of Marketing
Capitol Supply”
Share your shopping experience and interact with
1,986 participating stores,
write a review!
Follow us & win cool gear: 
Store Info
Full Rating Profile
Visa / Mastercard
Discover
COD
Check
UPS Ground
Online Ordering
Online Ordering Tracking
Require User Registration
International Order
This review was modified by 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"For the product I need, Capitol Supply has had the best price! I receive the order quickly and correctly - I have been very pleased with Capitol Supply!","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/2076421#comment2076421","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"wjwillman36","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great price, customer service and support! I will recommend Capitol Supply to friends and family. Sheriden Dawes provided excellent customer service!<br><br>Thank you!","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/2076413#comment2076413","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"cdgodfrey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first time ordering from Capitol Supply... Their services was good from the time of my ordering till i recieved my merchandise.. I will continue to do more business with Capitol Supply in the near future...","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/2012627#comment2012627","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"DoneRitePlumbing","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order arrived very quickly but the blue enamel covering the hydrant was chipped. I did not contact the company as it is going outside in the side yard and will not really be seen. If I had, however, been picking the hydrant out myself, I would not have selected that one to purchase.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1718788#comment1718788","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"jbarl","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"STAY FAR AWAY!!!! Their website claimed something was in stock with 62 being the quantity, then I get an E-mail that they have to \u0022check their stock\u0022 - their quote on quote stock on the website is not real - it is just a random number - I have the E-mail from them telling me this. I wait two days on a printer I need for my business ASAP and what happens after 2 DAYS, \u0022oh we do not have any.\u0022 STAY FAR AWAY!!!","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1713144#comment1713144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"PhillMan17","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great pricing, confirmation e-mail and delivery status. Quick delivery process and easy to purchase, add to cart and check-out. ","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1686156#comment1686156","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"Rehanhussein","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great experience overall. Prices were the best I could find and the customer service was great. The item I ordered was on backorder. Knowing this would have been nice as I had to wait a month before I was able to pick up the item. Also, the list of warehouses on the website when I ordered the item through will-call was misleading. They should list only the warehouse locations that have will-call ability.<br><br>Over all though, still very pleased.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1685878#comment1685878","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"plasley","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good overall service a little slow to return a call.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1685746#comment1685746","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"FranciscoTorres","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A case of canning jars were broken. The jars received were not the jars ordered. Not happy.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1668960#comment1668960","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"Sweetreveng","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"For Father\u0027s Day, I wanted to get my dad a pair of goatskin gardening gloves, as a reminder of all the time we spent working in the yard and garden together as I was growing up. Of all the places I looked online and called, Capitol Supply was the only one that had the brand I wanted available by the pair; other places all sold them by the dozen. The price was extremely high--about 3 x what the others charged. But they got them to me on time, and Dad loved them!","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1643070#comment1643070","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"jenk1","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Capitol Supply was prompt in handling my order. I received emails letting me know the status of my order, and when I called directly to Capitol Supply, a person answered and handled my inquiry professionally. I had a great experience ordering from Capitol Supply.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1634232#comment1634232","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"janetprev","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have the size of cork board material that I was looking for at great price. The online shopping is simple with a list view. Easy to check out as well. Items arrived promptly. ","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1622984#comment1622984","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"creativeBug","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything went well with my order. This was the second time I have used them and I will defintiely be back.","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1621986#comment1621986","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"rongoldman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I read the reviews on this site before purchasing. I look at the 1 star reviews to see how bad bad can get. There is a systemic problem with this company and order fulfillment.<br><br>The responses for the company rep in this review forum, Mr. Levin, seem to involve a great deal of apologizing for his company\u0027s failure to perform basic online sales.<br>The company\u0027s violation of law involving \u0022bait and switch \u0022 sales technique is most disturbing.<br>Perhaps Mr. Levine should concentrate on his company\u0027s basic sales process of:<br>1) taking the correct amount of the customer\u0027s money<br>2) sending the correct product in a timely manner<br><br>As for me, I am forewarned of this company\u0027s disappointing sales and customer service record and will buy the HP printer elsewhere rather than suffer the same problems that these other unfortunates have had to endure.<br><br>Ben Thinkin","link":"http:\/\/www.resellerratings.com\/store\/Capitol_Supply\/review\/1612548#comment1612548","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Capitol_Supply.jpg","store_name":"Capitol Supply","username":"BenThinkin","rating":"1"}, "single");){kind=link}
"If I could give a negative star I probably would. Ordered part 3 weeks ago, they charged my card immediately then I didn't hear anything. Waited and waited, sent them an email then never heard back after they confirmed my email was sent and that I would hear back within 24 hours. Five days after sending the email I finally was fed up and called and BIG SURPRISE! The item is supposedly on "back order" just like ever other horrible reviewers. Funny thing, I ordered the part from another website and it shipped THE SAME DAY and was in stock. I will never do business with this company again. I was also told at the time of my order that it was in Stock and told a a story today that the "In Stock" isn't a live thing. Why even have it then?! And why charge my card immediately if its on back order?! Final say: don't do business with this company and their poor business practices. edited to add: I find it very amusing that the person responding to the emails continually places the blame on everyone else but themselves as you can see based on their "comment" below. I also find it very amusing that I was emailed as he stated but I received the other emails with no problem yet cannot find in any inbox or spam folder this response. And I will review based on the events at hand. I feel like they do nothing but try to bully people into giving 5 stars. The BBB will be contacted about this company and their business practices. I stand by my previous complaint."