1/5

posted Oct-19-2012

"I ordered 4 canvas prints from them. We took very high res photos on our nice DSLR, a much higher DPI than they even needed. When these photos arrived I was shocked at how horrible they were.

The quality of the actual print was grainy and the colors were washed out. The print was also crooked on the canvas AND the canvas was crooked on the frame.

It was hard to reach anyone about a refund. then, when I finally reached someone to ask for a refund, I supplied all the information they asked for. They countered by asking for some of the same information again. I supplied it again...they asked for other information, which had also been supplied the first time.

They tried to make me sound dumb, like I should have expected the quality I got because "printing on canvas changes things". Also they told us they did not alter the photos or colors at all, but it was very obvious they had. Also, I have canvas prints from 2 other places and they are gorgeous - good quality CAN be done in canvas prints.

It took me multiple emails and multiple phone calls to get the refund approved. Then it took weeks for my money to be refunded. I had to call and check on the refund, and they said there had been some issue and it hadn't processed yet. But nobody had told me that. So then it was processed and I did finally have my money back.

But, I would never use them again and never recommend them to anyone.

Bad quality, bad customer service...not a good combination.

If you want a good print, go to https://www.mypix2canvas.com ...but do NOT use Canvas People. "

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1/5

posted Jan-11-2012

"Terrible service. Terrible communications. We ordered our canvas as a Christmas gift for my parents. The website said place order by 12/11 guaranteed to be at your house by 12/23. Well...it's now 1/11/11 and we still do not have our canvas. I have called multiple times and no one answers or returns my call. I have sent e-mails and I just get a form e-mail back with look for the answers on their website. No offer of money back for completely missing the deadline. Totally disappointed. Will never use them again."

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5/5

posted Dec-06-2011

ResellerRatings.com TOP REVIEWER!

"Canvas order came quickly.
Canvas image wasn't as expected, so contacted customer service.
Customer service was FANTASTIC and shipped out a fixed replacement.

Shipment was well packaged with plenty of padding.
Sign up for their email/coupon notifications.

Recommended."

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