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26 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","store_rating":"7.83","total_reviews":"26"}, "store");)
reply posted Jun-11-2013 
“Hello Samuel,
I am sorry to hear you feel this way. Per our usual order procedure, we have talked to you over the phone to validate your order and confirm the info provided at checkout. We have also been communicating with you via email - in our support portal, I see that we have emailed you to provide you with status updates on your order and to address all your questions.
As mentioned in this email, we advised you that the product you ordered (which is customized to your spec's) can take 7 to 14 business days to dispatch. This is due to the custom nature of the product - this is not a standard product, already fully assembled and ready to be shipped.
We totally understand that you'd like to receive your order as soon as possible - we would be the same if it was one of us ordering new biking gear. Therefore, in our last email to you, we mentioned to you that we would prioritize your order so that it can be dispatched as soon as possible.
I am hoping that this clarifies things regarding your order, and that your dissatisfaction is simply due to a misunderstanding. Please do not hesitate to contact us if you have any other questions; we will of course keep you up to date with the status of your order.
Thank you.
CanadaBicycleParts Team”
reply posted Jul-23-2012 “We discussed via email to try to resolve this situation regarding your order. Again, we apologize for any inconvenience this has caused you.”
reply posted Jun-05-2012 “Thank you ! We really appreciate your review!”
reply posted Apr-29-2012 “We are terribly sorry you feel this way :(
We always do our best to provide all our customers with the best possible service, and to that end, as mentioned to you in our email conversations, we'd love to make it right for you.
As discussed, the 2012 model part you had ordered was actually not even released for sale yet by the manufacturer in Canada (we had indeed marked it as available within 10 days by mistake :s ). We really wish we could get parts ahead of launch time, but we can't. However we always accept pre-orders and within 24 hours of your order we did provide you with the estimated date of arrival (as provided be the manufacturer).
We exchanged multiple emails back and forth with you to keep you up to date on your order. Unfortunately, the *estimated* delivery date provided by the manufacturer was delayed (for reasons out of our control), and we offered to ship this part Next Day for free to your door as soon as the manufacturer would start shipping.
Again, we apologize for any inconvenience this has caused you, and invite you to get in touch with us for future orders.”
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posted Jun-12-2013 
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![Share](javascript:share_rating({"review_body":"I have zero complaints with Canada Bicycle Parts, the prices were ok, the item shipped and was received ahead of the expectations they set. I'll order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/3050375#comment3050375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"seanabel","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"my name is samuel silva, I bought a bike for almost 13 days ago this company, and their website is saying "processing", I already sent 3 emails,but not respond to my email, and the website does not exist phone number to communicate, I am very dissatisfied with this company,(Order:ORD130529004997#Date 05-29-13 Order Total$2,494.95 $ Order:Samoel DaSIlva Status:Processing ))<br>","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/3042437#comment3042437","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"samuca","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am happy with the service they provided. Customer service was efficient.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1873183#comment1873183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"mynamett","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was the first time I ordered from Canadabicycleparts. I did not know what to expect but I was attracted to shopping with them because they are Canadian and their prices were very competitive.<br><br>If my memory doesn\u0027t fail me, I had my stuff delivered to my door in 3 days.<br><br>My only constructive criticism was when I first bought my gear there is a processing time of 2-10 days and I was worried I may be waiting 10 days + shipping time. However this was not the case, processing was done in 2 days and the gear came the following day.<br><br>The gear I bought was exactly like what I was looking at on the website, no surprises.<br><br>Overall, I was very happy with the experience. I will shop with them again. ","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1833367#comment1833367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Ad-Rock","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Garmin Vectors from Canadabicyleparts early in the year but Garmin was having difficulty trying to get in on the market. Samuel of Canadabicyleparts kept me informed with updates of my purchase but it was pretty apparent that the \u0022 Garmin Vector \u0022 would probably be quite awhile. I looked at SRAM Quarq power meter as alternative, Samuel was very helpful with his advise with his thought of the \u0022Look Keo \u0022 System and where it was going , SRAM Quarq and the Cyclops Power tap. I didn\u0027t know Canadabicyleparts carried the Cyclop Power products but Samuel advise to check the Cyclops webpage and he said it was a very reliable an tested product that was within my price range. I went with his advice and I am very happy with products, service and knowledge that this company has provided. They have a great webpage and tips for servicing your bike, I would highly recommend them. ***** Bill Michael , Kitchener ON","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1822197#comment1822197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Runninghogger","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to start by saying that Samuel was awsome. His expert advice sent me in the right direction for what I needed. Excellent communication with me at all times and I also learned some things as well. I would definately recomend this company to all of my friends and there friends, friends, lol! Great company for a newbie Mountain Biker. <br><br>Thanks again Samuel!<br><br>Best regards,<br>R. Gray","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1810903#comment1810903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Darkstang","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very easy to find what I was looking for and purchase it. Carried several options of what I was looking for (eg: different makes, models and colors). My order made it to my residence is a timely fashion. Will order from the website again in the future :)","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1743092#comment1743092","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Codi-Lynn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This has to be the worst service that I have ever had from an online purchase. I ordered a new Shimano Crankset on July 6th, and I assumed it was already on its\u0027 way two weeks later. So, I logged onto the website to see if there is a tracking number, only to find out that my item was still being processed two weeks after I ordered it... I tried calling to see what was going on multiple times and it always went to the machine. I left a couple messages saying that I would like to cancel my order, yet still no reply, so I even emailed them and got the same result. I had no luck getting a hold of anyone, so I went on my paypal to open a dispute and the second I hit submit on my dispute I got an email from Canada Bicycle Parts saying I was credited my money back. I looked on paypal and there was no credit to be found. So i escalated my claim and after two more days Paypal was finally able to get them to respond and I finally got my money back. It was the biggest hassle I\u0027ve ever had to deal with while ordering online. I strongly suggest you buy from a different seller or website. I ordered a new Crankset from eBay for $10 cheaper than Canadian Bicycle Parts and it even came with express 2 day shipping...<br><br> PS: Your little comment at the bottom is pretty lame. You didn\u0027t even e-mail me until two days after I had tried contacting you by phone or e-mail (During your stated business hours). It took me putting a claim through on Paypal to even get your attention. So, again I will say I\u0027ve never had such bad customer service. There was a huge lack in communication.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1735286#comment1735286","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"trkinney","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I looked for quite a bit on the internet for a bike seat for my husband\u0027s birthday and after reading other reviews of your site I decided to order. I am very satisfied with the process and especially the delivery time. Amazing service and my husband was very happy for his gift :) I will definitely re-order.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1606138#comment1606138","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"katherineMarkakis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great seller! Prompt delivery and absolutely no issues. Product was delivered as promised.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1589744#comment1589744","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Seanwall","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I receive my new TIME Mountain bike shoes and the fit is great. Good price. The shipping was really fast(2 days after the order), they were stock.<br><br>Thanks ","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1479521#comment1479521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"MTrider","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely terrible service. I will never order form these guys again. I purchased a part online based on a 2-10 business days delivery schedule. AFTER PURCHASE was informed by email the part was not in stock and would not be available for some weeks. A full month later and the part has not arrived. I have been emailing, telephoning and left a voicemail messaage and have had zero response. My part has not yet been shipped and I have no idea when it will be. I have never experienced such unprofessional customer service and will NEVER buy anything from this company again. Right now I still have no idea when my part will be shipped and cannot get anyone from customer service on the phone or to respond my email. Ridiculous!!!!!!!!!<br><br>Your response below is not correct with respect to keeping me up to date. The new shipment date had long passed and I received no communications from you regarding the status of delivery. It was only after I repeatedly attempted to contact you did you respond to tell me you had no idea when, or even if at all, the part would be shipped. Good customer service only reveals itself when something goes wrong. ","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1460643#comment1460643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"floodyc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent inventory of parts, Great customer service, great shipping. Will defiantly buy again","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1451777#comment1451777","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"rayafestya","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second time I deal with Canadabicycleparts and the service and prices are great. Selection could be better but fast shipping makes up for it!","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/review\/1412373#comment1412373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"veryperson","rating":"5"}, "single");){kind=link}
"I like Canadabicycleparts because of what I see in their website is what actually I get. The price is fair compare to other online bike shops. I just hope there's one which is more nearer to my place here in Calgary so that the delivery will be more faster."