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5 reviews 
posted Apr-29-2012 
“We are terribly sorry you feel this way :(
We always do our best to provide all our customers with the best possible service, and to that end, as mentioned to you in our email conversations, we'd love to make it right for you.
As discussed, the 2012 model part you had ordered was actually not even released for sale yet by the manufacturer in Canada (we had indeed marked it as available within 10 days by mistake :s ). We really wish we could get parts ahead of launch time, but we can't. However we always accept pre-orders and within 24 hours of your order we did provide you with the estimated date of arrival (as provided be the manufacturer).
We exchanged multiple emails back and forth with you to keep you up to date on your order. Unfortunately, the *estimated* delivery date provided by the manufacturer was delayed (for reasons out of our control), and we offered to ship this part Next Day for free to your door as soon as the manufacturer would start shipping.
Again, we apologize for any inconvenience this has caused you, and invite you to get in touch with us for future orders.”
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![Share](javascript:share_rating({"review_body":"Absolutely terrible service. I will never order form these guys again. I purchased a part online based on a 2-10 business days delivery schedule. AFTER PURCHASE was informed by email the part was not in stock and would not be available for some weeks. A full month later and the part has not arrived. I have been emailing, telephoning and left a voicemail messaage and have had zero response. My part has not yet been shipped and I have no idea when it will be. I have never experienced such unprofessional customer service and will NEVER buy anything from this company again. Right now I still have no idea when my part will be shipped and cannot get anyone from customer service on the phone or to respond my email. Ridiculous!!!!!!!!!<br><br>Your response below is not correct with respect to keeping me up to date. The new shipment date had long passed and I received no communications from you regarding the status of delivery. It was only after I repeatedly attempted to contact you did you respond to tell me you had no idea when, or even if at all, the part would be shipped. Good customer service only reveals itself when something goes wrong. ","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/1460643#comment1460643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"floodyc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent inventory of parts, Great customer service, great shipping. Will defiantly buy again","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/1451777#comment1451777","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"rayafestya","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the second time I deal with Canadabicycleparts and the service and prices are great. Selection could be better but fast shipping makes up for it!","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/1412373#comment1412373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"veryperson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the merchandise at ,what I thought ,was a very reasonable price for a high quality product,and to my surprise received my order in a very short time, very well packaged. Could one ask for any thing more? Peter Bunyan","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/1410607#comment1410607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"peter-bunyan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello,<br><br>I just want to say that I am happy with my order and throughly impressed with the speed of delivery!<br>Thank you for calling me back to ensure my order was in transit.<br>You have won me over and I will be a repeat customer.<br><br>Sincerely,<br>Caleb T. ","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/919192#comment919192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"Bikelooksgood","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"good products at great prices, fast inexpensive shipping, good fast customer service, answered my questions promptly","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/877765#comment877765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"rnpwpg","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prompt service with ecological packaging options(previously used-but-in-good-condition box for shipping). After opening, perusing the contents and evaluating the users manual, I determined that a different bike computer would suit me better. Sorry that I hadn\u0027t researched my choice more thoroughly, I immediately returned the package after following the company\u0027s return directions and have been happily refunded. Knowing this (while not intending to abuse the service),I will utilise their services for resonably priced bike accessories in the future.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/877487#comment877487","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"TRUgator","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great communication, super fast shipping, quality products. Highly recommended!","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/843137#comment843137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"animal73","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I ordered a wheel set from them. It was easy to order, easy to check out, and the parts came quickly. I am very impressed.","link":"http:\/\/www.resellerratings.com\/store\/Canadabicycleparts_com\/comment\/818885#comment818885","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Canadabicycleparts_com.jpg","store_name":"Canadabicycleparts","username":"waldo369","rating":"5"}, "single");){kind=link}
"I receive my new TIME Mountain bike shoes and the fit is great. Good price. The shipping was really fast(2 days after the order), they were stock.
Thanks "