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Horrendous Service at Online Store
"I ordered parts for a new PC build from Canada Computers Online Store on 30th August 2017. The parts were marked as stock items and I paid $768.34 with my credit card which was debited the same day. By the 10th of September I had heard nothing about the order and the online sales did not answer the phone. I finally got through the next day and spoke with someone who advised me that several items were not in stock. After nearly two weeks the requirements for my client's new system was getting urgent and I decided the next day to cancel the order with Canada Computers on September 11th 2017 and use another online supply company, New Egg to order and get the parts which incidentally arrived two days later. I was suprisingly, after cancelling the order contacted by Canada Computers and I said that I though their service was abysmal and I requested a full refund of my credit card payment. I did receive a cancellation email from them stating that a refund would take between 5 and 15 business days. Currently as at the 29th of September 2017 I am still waiting for that refund. Why would they take money from my card knowing that most of their stock items were 'out of stock' and why does it take 5-15 business days to refund when they can and took the money the same day? I certainly having spent a sizeable sum of money over the last 10 years with them for clients and now vow to never buy again. "
Once you are out the door, you are on your own.
"I only buy from them items that I am willing to throw away in case it is faulty because at CC, there is literally no warranty or refunds. As soon as you are out the door, the warranty gets voided, period. I have built high-end gaming desktops for 15+ years (2-3 / year) and I know what I am doing and every time there is an issue, it is always your fault, you did something wrong, etc... Last time I bought HDD and SSD, I told the asian lady at the cash that I wanted both drives to be tested at their service counter before buying them...was a hard negotiation, but at the end, BOTH drives failed...good thing I was not out the door and I got refunded on the spot and ended up buying from Amazon. Same for an MSI Z170 Gaming 7 motherboard, i checked all pins and all seemed good, go home, then I realized that there is a switch broken (the one for those who do the liquid nitrogen cooling) that keeps the mobo at 800hz... so 2 hours later I am back at the store for a refund and NOTHING! I called MSI and they made an immediate RMA and they sent me a new one. MSI guy told me that CC are the worst, this is why he did not even argue with me... I am starting to think that they buy batches of products damaged in freight or that manufacturers get rid of for failing quality control and once you are out the door they just made their profit...looks like that is their business model. AVOID CC at all cost!"
"This is about the online store only!I purchased online a product over $1000.00 that was on special. Once purchased, there is no transparency about the status of your order. So the next day I sent an inquiry via e-mail about the status of my order and received the response that me and my bank must to confirm my name, that I am the holder of my credit card and my address, very unusual to say the least, so I did comply. The following day, since I did not receive any reply, I tried on numerous occasions to call and obtain information about the status of my order. The third attempt was succesful and I talked with a woman, much more pleasant than the e-mail from Vivian, that confirmed that the order was flagged waiting for the bank confirmation. Once discussing with this person, she finally confirmed that the product would probably leave that day. I checked my e-mails before leaving work and of course I received a message from Vivian again at 16:52 stating that my order could not be shipped until I confirmed that the address on my card was the same as the shipping address. I could not believe this utterly mediocre service and responded again by the affirmative. When I woke up the next day I thought to myself, this is ridiculous, so I sent an e-mail to Vivian to CANCEL my order. Now I am waiting to see how long this drama will continue before I will be credited on my card. Nevere ever again!"
been waiting over a week for a call-back
"Horrible business at getting back to you. They have my money from an online sale but I've heard nothing from them...no tracking number, no estimated delivery date, nothing. I've sent several emails and opened a trouble ticket. Called their head office and Noone ever answers. Called my local store and was blown off.After 9 days you would figure they would be in touch.. not with these guys. I'm about to have my bank reverse the payment."
Fast, cheap, and as advertised.
"Arrived VERY quickly. Best price I could find. Item worked as advertised. Everything any buyer wants."
"Worst place never buy anything from this store they are cheater, everything is final sale here they lie about return policy , Why no one is interested, it is obvious money theft, Can not return after 2 days,after 2days box not open,It's a big F.......joke"
said they would price match, but no credit in sight..
"They state they will match competitors' prices, so I emailed prior to ordering, asking if they'd price match a competitor's lower price for the same item. A reply came quickly: yes, they would match the competitor's price -- I just needed to place the order and reply to them with the order number to receive the credit. It's been over a month now, with no credit in sight and no reply to the emails inquiring about it. The toll free # for customer service for online orders has been disconnected (although when it was in service, often nobody answered when you called anyhow..) So beware of online ordering with CC if you might need any customer service.."
"I bought a fitbit fitness tracker watch for my wife a few months ago and it broke, I'm not sure what the warranty on it was so I was trying to login to my account on canada computer website but I can't remember my password, I clicked on the forget password icon for it to email my password but it's been 2 days and no email. I called and email support but no answer. Useless company "
Sold me a defective part
"The worst computer store for parts. They sold me a defective graphics card and they still charged me a restocking fee. The card will not boot windows or will constantly freeze yet they feel this is a functioning part lol. I told them to return it to the manufacturer for repairs but all they cared about was the Restocking fee. Made no effort to test the stability of the card and dismissed everything as a compatibility issue when my machine meets the requirements for this card. Overall terrible, make sure to avoid."
USB online order
"Canadacomputers is store that posts many things online for sale but has no real organizational skills (especially online). I ordered eleven USBs and it allowed my order to go through and charged my credit card. Later on, Canadacomputers support team send me an email letting me know that they can only send 3 USBs for almost double the price advertised on their website, plus shipping charges!!! This was unacceptable, so, I asked Canadacomputers to cancel my order and deposit the money that they charged me back to my credit card. After three weeks, I am still waiting! How can this be a legit business??"
"Bought on black Friday and saved 100's of dollars on my parts. Very satisfied and when I tried to return an ssd ON B.F. hours later and the manager Gary made an exception to make my trip as easy as possible"
"item has one price on it and they don't think they have to sell it at that price. It is our price for this cable sku before the exchange rate was increased. is the reason. Well wasn't it bought before the exchange rate was increased so it shouldn't have anything to do with that. also if they want to raise the price they should remove the old price like everyone else does"
Worst customer service ever!!!!!
"I purchased a surge protector because they promised me that it's going to work in Europe with 220V. Unfortunately I didn't what surge meant at that time so I believed them. Of course it doesn't work in Europe (after researching what it is it makes total sense to me...). Customer service said I can return it in 14 days, no problem. They didn't seem to understand that me and the product are in Europe so I can't just walk to the store and return it. I asked them if I can ship it back, I got no answer. After weeks of emailing they finally said, oh now it's past the 14 days so there is nothing we can do about it anymore. I'm so angry and disappointed. Should I return to Canada I will never trust their employees, more over I will most probably never buy anything from them! "
Worst place, cheaters
"Worst place never buy anything from this store they are cheater, everything is final sale here they lie about return policy "
Blaming customer for a defect product, for 2 hours.
"I will NEVER do business with this store again. I will rate them -10.This morning I purchased a Marque 2 M165 - Plantronics. right after going home, I install it and found a product problem, very heavy echo at unacceptable level. I tried 2 cell phones, different combinations, all has same problem, pointing to this device. I also searched the internet, some people report same problem. it is defect.so i go back to store in this hot day (really don't want). I told service counter the problem, and the guy blaming me not having full power charge causing echo problem, he need prove the defect for exchange. I told the guy the device promote me there is still 3 hours of talk time, not power issue. he just kept me waiting there for over half hour, waiting power charge.I am ready to pay more to buy another model, much more expensive one, as I don't want take risk go out again just for exchange, in hot day. they refused.Finally, store manager showed up. I push/suggest for a test to prove this is defect product with echo problem. finally after over 1 hour of argument, he agreed to test wireless headset, using their own phones. they finally proved heavy echo when with devices, by themselves.But the store manager now turn the points, arguing that the headset echo is the designed function. What a joke!! , who want this echo function when you talking, JOKE!Store manager agreed that he will try another one, but i have to take it or leave it if the new one still has the echo problem, as they said this is designed function.We tested the new one. the new headset does not have echo problem!!!!. It toke me over 2 hours to prove it.They just want push problem to their customer. blaming customer, treat their customer like theft.every year I purchase a lot of computer equipment from CC, for home and business, but after today, I will NEVER do business with this Chinese store again."