1/5

posted Feb-03-2012

"One of the worst companies I have ever dealt with. I bought a laptop from them just over a year ago. We got an extended warranty through them. Well, my touchpad stopped working a few weeks after the manufacturer warranty expired so I pulled out my Canada Computers warranty only to find that I needed to get an RMA from Toshiba myself and that they will not honour their warranty without that. Ok. So I contact Toshiba to request this and Toshiba says that they can't provide that. That Canada Computers should be requesting it. Great. So they sell warranties to people that are absolutely useless.

Unfortunately, a couple months ago, I purchased some batteries and a charger. The charger stopped working after 1 month. They would not allow an exchange and said "it's not under warranty." So I ended up ordering a new one, along with some more batteries by the same company. They took my money, and *one month later* after inquiring as to why it hadn't shipped yet, they finally tell me it's out of stock and want to ship me the batteries without the charger (which would be useless to me). I asked if they could not replace the charger with a similar model. They said suggested I buy a $20 more expensive charger by a different company and assured me it would be compatible with the batteries I had purchased. Sure enough, the batteries were not compatible, and one ended up overheating to the point that it actually burst and had battery acid leaking. I immediately contacted them, asking either for a refund or exchange on the batteries or charger. Despite them specifically advising me to purchase incompatible products, they will not even exchange the batteries for ones that will work, and simply regurgitate the same line "these items are not under warranty." They otherwise do not respond to e-mails. I've finally filed a BBB complaint and have yet to hear a response.

Find a company who cares about their customers and doesn't deliberately screw them over."

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1/5

posted Jan-19-2012

"Worst online shopping experience ever. Worst even than my experience with Chinese websites
Took a week to inform me that the product which was available when I placed the order is not actually available (but they have charged me anyway).
Nobody answering to calls or emails for an entire week.
avoid them at any cost!!!!"

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5/5

posted Jan-18-2012

"I write this review because after reviewing the other comments here, I shuld say I was concerned about their service... I ordered a computer from them by their web site, it was delivered fedex (free of charge) 3 days after odering. I can not eally ask for more. I did received the tracking number by email as mentionned."

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1/5

posted Jan-04-2012

"Took 10 days to advise me they could not get the product I ordered despite listing 2 in stock when it was ordered. This was only after I contacted them and it took 48hrs to even respond. Don't waste your time here price may seem good but service is terrible.


Upon attempting to contact Canada Computers in regards to a refund it took 2 days to be advised id have to wait another 14 days for a refund due to their policies. I asked to speak with a supervisor and was told this was not possible and I would just have to accept it. The refund delay combined with the delay in being notified an item wasn't available brings it to a total of 26 days from placing an order to be told a product is not available and get my money back."

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5/5

posted Dec-01-2011

"Came here to play devil's advocate--I noticed all the negative reviews on this site after ordering from Canada Computers, and admittedly became quite worried. However, all my items ($1,000 worth of computer parts) arrived within 2 days of placing my order (and with free shipping), all of them in perfect condition.

(And yes, I know their customer service can be a bit dodgy, but I've been in several of their stores before and have noticed that they're quite nice to you if you know what you're talking about, and only flustered if you're totally unaware of what you're buying. To be honest, I think I like that. The thing about the Soup Nazi was: sure, he was a jerk, but if you were worthy of the best soup in town you'd get the best soup in town!)"

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1/5

posted Nov-13-2011

"We started our holiday shopping today and stopped by the Mississauga location to pick up a gift. The Manager refused to give their extended 15 day return policy even though we explained it was a gift.

I would not recommend any retailer that runs with such a rigid return policy.

D&J"

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4/5

posted Oct-07-2011

"okay reading through these reviews i can see that alot of the people reviewing dont know anything about retail

for example sure backing up and reinstalling an os should take like 2 hours tops but people seem to think they are the only item there for repair

ive noticed alot of complaints about defective items being returned and still being charged for the restocking fee, there return policy is spot on if the item is defective they will take it for no restocking fee BUT if it isn't and you are lets say pretending its broken then you will pay the fee, i'm guessing a lot of people on here are the few that like to slander a company when they don't get their way

though i fully agree their email customer service is lack luster and their phone reps are lazy and quite rude

the people in store are quite rude but the new montreal laval site has fantastic service though i think that its because they actually can speak english unlike there toronto locations, yeah in montreal they speak better english than in toronto... its because of all the as...

the reason you need to watch the prices ISNT the "defects" as some idiot seems to think its because they have mail in rebate prices as well"

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1/5

posted Sep-28-2011

"I ordered three five button mouses as advertised on their online store. I received three two button mouses instead. Clearly bait and switch. There was no apology offered. They then went and changed their specificatons on the mouse correcting their mistake. Nothing but assholes to deal with. Then do not answer emails and when they do it is 3 days later. Pissed off with their service. Deal somewhere else.Venture Electronics"

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1/5

posted Sep-20-2011

"Lazy service reps.. All they want is money and more money and they do not care any damn to solve the problem. Instead of servicing with them, buy some cheap laptops from them, both are pretty much the same cost..

I would never ever go back to them for service. I had a problem with my laptop and how long would it take to take a backup and re-install OS? 5 days? You kidding me? Lazy is the only word I could think for.."

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1/5

posted Jul-09-2011

"Review written in English and French

Canadacomputers is a company that has a very bad reputation. They have some store in Ontario and the service is horrible. He's sell a defective product willingly. You'll find great deal on their website. You know the price that nobody else can do it! But be careful because it is only of the defective marchandise. Canadacomputers have no merchant account with paypal. You need to make money transfers and empty their account on the fields. So no recourse. Their RMA system is inexitance, it's JOKE. This is a company to limit frau..... Made a web search and you will see dozens of comments about them.

Finally, never buy from this seller under any circumstances! Even if the price is incredible. It is a pogne because the merchandise is defective.

Canadacomputers est une compagnies qui a une très mauvaise réputation. Ils ont quelques boutique en Ontario et le service est très mauvais. ILs vendent de la marchandise défectueuse. Vous allez trouvé des super deal sur leur site web. Vous savez des prix que personne d'autre ne peuvent faire ! Mais attention car ce n'est que de la marchandise défectueuse. Ils n'ont pas de compte marchand avec paypal. Vous devez faire des transfert d'argent et il vident leur compte sur le champs. Donc pas de recours. Leurs système de RMA est complètement nul. C'est une compagnie à la limite fraud...se. Faite une recherche sur le web et vous allez voir des dizaines de commentaire à leur sujet.

En conclusion, ne jamais acheter chez ce Marchand sous aucune considération ! Même si le prix est incroyable. C'est une pogne car la marchandise sera défectueuse. "

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