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  • Canada Computer
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

82 Customer Reviews

Rating 2/10
1/5
2015-07-08

"This company violates own Return & Exchange policy by not accepting items fully eligible for return. They invent conditions not mentioned in the policy. Once they have been asked to show such conditions written on the paper or on their website, they respond: "We have decided so. Matter is closed. Period." The only legal way to deal with such situation is filing a consumer complaint report to Ministry of Government and Consumer Services. And of course avoid their service at any cost! "

This review was modified by d.k. on July 08 2015 04:03:49 PM


Rating 2/10
1/5
2015-06-22

"Abysmal customer service. Arbitrary policies, and misleading text in web site. Will never shop there again and recommend everyone I know to avoid."


Rating 2/10
1/5
2015-06-18

"Take my laptop in for a simple repair on its charger port, they say it will take two weeks, then they keep my laptop for a month and a half. It finally returns with the keyboard not working, mouse dysfunctional, inaccessible USB 3.0 jack, broken disk drive, and the bottom plate which they were supposed to replace was coming off within only a few days of use. It's been another month and a half since I took it in for them to fix what they broke and was told I would have it three days ago. Each time I call to see what's going on, I am told that it's almost here (another day, tops). Still waiting to get MY computer back. Very unprofessional, clearly don't know what they are doing. Do NOT use their services."

This review was modified by the0lak on June 18 2015 09:38:28 AM

Rating 2/10
1/5
2015-05-16

"Avoid, Avoid, Avoid

Bad customer service and poor Attitude. Never care about customers. They told me to buy stuffs that I don't need and can not return. A lot of excuses for their bad service. Only care about Money. 100 Percent avoid.



"


Rating 2/10
1/5
2015-04-27

"Canada computers sold me a tablet with which I could do a presentation at work the next day. They said it did have Microsoft office, I needed PowerPoint. If I wasn't happy, I could return the tablet within 14 days with total refund. Tablet : Asus T200.
Bringing it back after a week, hardly touched as it didn't have the Microsoft Office package. They told me that I would get 90% refunded, instead of the promised 100% as I did use it.
So they don't follow their promise. They did give me the wrong info as I needed Microsoft PP
Totally unhappy with this customer service.
This tablet was bought in the Scarborough store, and I was returning it at the Whitby store.
"

This review was modified by LieveH on April 27 2015 10:11:48 AM

Rating 2/10
1/5
2015-04-06

"Very disappointed to say Canada Computers will not honour their own pricing after a Sales Order is issued. I had ordered a Drobo 5D unit with five 6TB WD Drive, an order of over $2000.

What they advertise online may not be what you have to pay at the end?

After I followed up with phone, email with documentation so many times to see where my order is (2 months later), they come back with a higher pricing and will not honour what they had quoted. The customer service is beyond bad from the head office.

They made me an offer $100 more than what I was quoted, in principle I will not do it as it is not honest dealing, especially I had to follow up for two months. If they carry on with this attitude, they should be out of business soon?"

This review was modified by joseph0007 on April 06 2015 09:57:54 AM

Rating 2/10
1/5
2014-12-27

"If you would like to experience unfathomable rudeness and stupidity then the staff at Canada Computers on Merivale Road, Ottawa is for you. I can certainly understand the business of a post-Christmas shopping time, but there was absolutely no effort on the part of the staff to make things run smoothly–only lazy and churlish behaviour. I have spent thousands over the years and have tolerated the staff because of their decent pricing but this was the last time. You have lost a customer for life. There are way too many other places both online and offline that offer the same products, as good or better pricing and significantly better customer service. Good riddance!"

This review was modified by dcalfe on December 28 2014 06:49:29 AM

Rating 2/10
1/5
2014-11-28

"The Brampton location has worse customer service ever went tonight ask for mifi mobile hot spot stupid sales associate start laughing telling me about it's mofi like i don't know what I'm talking
about they have no product knowledge"


Rating 2/10
1/5
2014-09-11

"went to but a laptop today that is shown on their website stating weekly special and the guy was too reluctant to help me with the product. kept showing me more and more expensive models and i was like no this is the one that i want CAN YOU PLEASE get me this piece from the back. He looked very upset and kind of smashed the laptop on the cashier counter. I refused to buy it and bought macbook air from best buy. If they are not gona hire professional and well mannered employees, they are not getting me $$, This is not the first time i have seen them playing this deceiving games but in the past i could just grab an item my self unlike today where someone ad to climb the ladder and get me the item from the top of the shelf "

This review was modified by infiniteplus on September 11 2014 07:25:10 PM

No Avatar
Canada Computers User

Rating 2/10
1/5
2014-09-09

"Bought a pair of Soundblaster Rage headsets yesterday. The port that the charger plugs into was broken when I tried charging it. Went back today to return the headset and they said that it was 'physical damage' and not 'defective' and therefore I need to contact the manufacturer and they can't do anything about it. SINCE WHEN IS PHYSICAL DAMAGE NOT EQUAL TO DEFECTIVE? I wonder what Canada Computer's actual definition of defective is. (Mississauga Location)"


Rating 2/10
1/5
2014-08-28

"It has been a week since I've order my stuff, and it has not been shipped yet. I received an Email telling me that my stuff was ordered successfully but that one item was Back order so my order was put on hold. I checked on their website and it wasn't. So I called them to be sure and they told that it wasn't the reason why my order was on hold. It was because I couldn't have a different shipping address than my billing address (although they gave me the option to do it). So they told me to change my shipping address to my billing, which I did. It has been 4 days and I got no reply whatsoever. I'm still waiting..."

This review was modified by Callinthebin on August 28 2014 10:45:24 AM

Rating 10/10
5/5
2014-02-03

"Ordered refurbished speakers a while back, for about a third of the actual cost of a new set, and could not be happier about my purchase. Not only were they near new, but I haven't had any problems with them and I've been using the set for about a year. The price was unbeatable. Unfortunately, I cannot comment about their customer service as I did not need to deal with them. Will buy from again."


Rating 4/10
2/5
2014-02-03

"I have spend over $6000 at Canada Computers over the years. I have found their shipping ans service to be fair. It was not until I need to RMA some materials that I realized how poor their service actually is.

I had a DOA HDD and a graphics card I needed to return. It took forever to get someone on the phone (there is no online RMA process!?!?!?). I got the RMA numbers, returned the items to the College Street location and am still waiting, two weeks later, for some kind of acknowledgement that the items have even been received.

I think I will be moving my business over to Newegg.ca. They are more communicative, their shipping is FAST, and their RMA process is very clear and easy."

This review was modified by jts42 on February 03 2014 06:28:45 AM

Rating 2/10
1/5
2013-12-16

"Many of the staff are pompous and cold. They have no conception of customer service and generally ignore customers.

"I'm looking for so and so item"
"We're out of stock"
"Do you know when you will have more stock available?"
"No.."

If you're okay with browsing through their retail stores without any guidance then CanadaComputers is fair. They have pretty average prices and sometimes have exceptional sales.

AVOID THE ONLINE STORE
- Stock availability is NOT reflective of actual stock; it is several days delayed
- Backordered items have no status update on shipping or ETA; they often offer shipping bonuses for backordered items - AVOID as CandaComputers will never give you an idea of shipment and will keep your money"


Rating 10/10
5/5
2013-08-27

"Let me start by saying that I had a customer service issue (i.e. something that actually involved customer service, not the unhelpful for finding out how a good a company really is at dealing with issues case of the goods arrived quickly (which they did) and one didn't have any interaction with customer service so one is a happy customer), that was resolved with great helpfulness, friendliness, and speed.

In other words, I have had the complete opposite experience of the most of the "reviewers" who report having had terrible experience with customer service when push came to shove. Normally I don't enjoy dealing with customer service because the other online retailers I have dealt with (names withheld due to rating site policy) are only good until something goes wrong that they don't want to deal with because it would involve cutting into profit and/or changing/fixing systems, and your never actually gets to real management for consideration because you're stonewalled by customer service drones.

With Canada Computers all but one minor detail of a $2000+ order was correct and arrived quickly. The minor detail is that the touchscreen I ordered (which BTW works great and which my wife and stepson really like) was an opened box that got mixed with new stock.

It was not a refurb (initially I thought it was, however after talking with Canada Computers I checked the box, etc again and realize there were no indications on the monitor or box of defects, nor the usual indications of sent back, fixed, and resold) and CC tells me (and I have reason to believe) the manufacturer's warranty is still valid).

I actually am very happy with CC, because even though I explained that I wanted to keep the touchscreen (it works great) and my main concerns were the warranty and that I didn't like getting (what thought when I wrote them) was a refurb when I ordered new, they didn't say what I expected which was that the only option was to return for refund.

Instead they went with my suggestion of a credit (they offered 15% which I have accepted) and I get to keep the touchscreen. The only questions they asked were the order number and serial number on the touchscreen (that's how they determined it was a return that got mixed into new stock, not a refurb, and the manufacturer's warranty status (which is one year more than the CC two-year depot warranty that also came with it).

The touchscreen is awesome, I get store credit because of the mixup, and I don't have to deal with the hassle of a return for refund, and ordering another. (The RMA guy passed the issue onto real management who made the decision to offer the credit)

I am *very* pleased with Canada's Computers customer service (at least online, and if you're willing to communicate via email and give a day or two for real management for issues that customer service folks (who are also friendly and helpful) can't handle) and would highly recommend them to anyone looking for not only good deals but a willingness to work through issues (at least if you're polite and reasonable as I was).

I was not asked (or paid) by Canada Computers to write a review, nor am I an employee, contractor, relative of either of same, or otherwise affiliated with Canada Computers except as a satisfied customer.
"

This review was modified by bythecshore on August 27 2013 11:43:50 AM

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