5/5

posted May-09-2012

"Order was shipped quickly, and the staff phoned me to confirm some information - they were very polite and articulate. I would purchase here again in a heartbeat - futureshop and bestbuy were my first two attempts, and neither would accept my order as the shipping and billing addresses were different. Any attempts to contact them via phone, I ended up talking to a foreign person I could hardly understand. Camera Canada was 10x better and I highly recommend. OH and my macro lens arrived in perfect condition!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-12-2012

"First time dealing with this store and so far, it has been a very good experience. I placed an order for a Canon lens 35mm F1.4L and literally received it the next day at 11am via Canada Post. The package and everything was in good shape and brand new. I will continue to order through them since their prices are a lot less than the other distributers. "

comment! report?

Is this review?… Helpful Cool Share

1/5

posted May-31-2010

"I am a full-time professional adventure photographer and videographer from the United States. I had a need to purchase a specific Canon lens (and a few other items) while staying in Canada. I picked Camera Canada because of the good things I'd heard here, and because the price was relatively reasonable for being outside of the US. My total order was around $3,000.

The web site stated that the lens I required was in stock, which turned out not the be the case. A few hours after I placed my order, I was informed that it was back-ordered, and would take another week to arrive from Canon. An inconvenience, but not a huge deal. I had several other questions regarding my order, which I sent via e-mail to their listed customer service contact address. ALL of these e-mails went unanswered. 4 days later, I received an e-mail stating that they could not process my transaction, due to not being able to verify my US credit card through their "third-party verification service" (still no response to my earlier questions). The bank account is fully funded, and I use this card for business, all around the world, every single day without any such problems. And as a businessman myself, I can appreciate the need to verify larger orders. But finding this out after 4 or 5 days of waiting is just plain wasting my time.

Since they were unable to process my order, and their customer communication was virtually non-existent, I will take my business elsewhere. I sent another e-mail asking to cancel my order (which, again, went unanswered). So, I gave in and called them to cancel. Camera Canada, if you don't like responding to e-mails, then don't advertise online customer service. I do 90% of my business online. Ignoring your online customers or giving them a lower priority is really unacceptable in this day and age. If you are a foreigner looking to purchase camera gear while staying in Canada, or are placing a larger order, you may want to look elsewhere.

Just to contrast my experience, I sent an e-mail to Broadway Camera in Vancouver, and they responded to my inquiry within seconds. I have since purchased this lens from them (using the same credit card) without any problems. The entire transaction was complete in minutes, and I was outside shooting this lens on the same day. There's something to be learned here, and hopefully Camera Canada reads this as a constructive criticism to improve their business practices."

This review was modified by frosty406 on June 01 2010 01:19:08 PM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-02-2008

"Amazing Store, great prices for Canada, really really fast shipping, great customer service. No complaints as all. Job Well Done!"

This review was modified by xoxox on April 14 2008 10:05:27 AM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Feb-01-2008

"Very impressed overall.

I put together an order on the 3rd of October for a D40 with the kit lens and a UV filter. I got an email on the 5th that the camera shipped but that the lens was on backorder, so I sent an email back to cancel the filter as I could get one quicker in town, and the refund was applied to my card the same day.

Absolutely wonderful service."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Aug-07-2007

"I have ordered products from this store on several occasions. The pricing is very competitive and service is excellent. I had to cancel an order on one time and there was no hassle. I highly recommend them to any photographer in Canada."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jan-02-2007

"Great store. Bought a Nikon D50 at a good price (better than Henry's or Blacks) + shipping. Ordered on boxing day. Arrived nicely packaged on the 29th. No problems. So far :)"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-10-2006

"Ordered a new Lens from them on a friday - Had it in my hands by monday noon - The price was great - beeting anyone local here in vancouver - and I paid less tax!

I know where I'll be shopping in the future for my lnens."

comment! report?

Is this review?… Helpful Cool Share

4/5

posted Mar-07-2006

"Website said product was in stock, but I recieved a "item is backordered" notice. Customer service was very helpful when I called and cancelled my order immediately. I reccommend you call to make sure the product is in stock before you order; the website appears to be updated manually. Otherwise I was very pleased with my dealings."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-24-2005

"Great service, fantastic prices and very low shipping costs. What more can you ask for."

comment! report?

Is this review?… Helpful Cool Share