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"I do wish I had read the reviews before placing the online order. After reading all the reviews I fully knew what to expect. As soon as Ronald Davis, ext. 234 called, I told him all that I read online and that I want a tracking number, etc. He was pretty nice and I did accept the insurance upsell (which I'm sure was way overpriced) b/c I wanted to make sure the camera would not be backordered forever. Well - after more research, I realized that this would have been a grey market camera. My only issue with that was reading the other reviews about the company not fixing their merchandice correctly, so I certainly did not want to risk that. This morning I called Ronald, confirmed that it was a gray market camera and the American version would be more expensive than Amazon. So I cancelled. That was easy - I got my cancellation email and I just need to make sure they don't charge my credit card. So I'll update this post if I have further issues with that.
I don't recommend them, however if you know what you are getting into and comfortable with gray equipment, and a few extra upsells, then I guess this company would not be so bad.
Having said that, I never actually bought (and kept) anything from them. So take this review as it is. "
"I've been reading these really bad reviews about places like Camera Addict and Sonic Cameras. They've really been trashed on this site. I see very, very few positive ratings. I have an item I purchased from Camera Addict, so I want to let persons know of my experience: YES, they WILL try to talk you into spending more money-that is their job-they are probably on a commission and they act like you should EXPECT to pay more. But listen carefully, you can really get a package including what you want, not just what they offer on their site-to lure you in. The price WILL get you to call-to verify your purchase-the tactic they use to get you to call. No, the battery is not part of the price you see on the Web... maybe they take them out and sell them separately, don't know, but that is how they get you. Their goal is to get a certain amount of money for the product. So, you negotiate what they offer on the Web vs. what you need that they want to sell separately (if you don't want all the stuff they offer in the Web package). I purchased a Canon ZR-850 Mini DV Camcorder/Camera. The Web price was $179. After negotiating the package, my bottom line was $250. Standard battery with long-lasting also, cables, remote-it's all about the package. The camera is fine, works fine, still in warranty; I registered it with Canon and had no problems. If you don't want the hassle of talking to someone, pay a few dollars more, or sometimes less, at Amazon.com. By the time these people finish with you, it works out about the same anyway. I checked the Canon site to see the list price with Accessories-maybe $100 more. They use the low price to reel you in. Although I am satisfied with my purchase, I was on pins and needles before it arrived. I called to check twice; they assured me it was on the way. It did and all is well. So I'll give them a thumbs up. "
"Purchased Pioneer Hp5000DVD In Dec 2008 From them, have had it back for repairs 3 times, for same problem of screen not coming back out. Each time it has been in for repairs for at least 4 weeks, get it back it works for 2-3 weeks then breaks again, this last time, they sent it back without the Radio tuner, it will not work with out the tuner. Each time with talking to them they are rude and A***h****. It has now been 3 weeks and they still have not sent the missing part... Talked to Pioneer service, and found out that they have never had the unit in for repairs. They believe that the unit was probably part of "missing" units. Therefore they did not want to send it in. STAY AWAY FROM THIS STORE.. GO with a honest place of business."
"These guys are shysters. I have been buying items online for years and years and this is the first bad review I've ever had to write.
I ordered a Canon SD-750 from Camera Addict because they had the lowest price. The confirmation email said "for expedited processing" to call them and confirm the order. I had never heard of such a thing before. So I called them and the rep was trying to sell me an extended battery saying that the stock battery only lasts 15 minutes. I began to think he was not being truthful about the battery, I do not believe Canon would sell a camera with a battery that only lasts 15 minutes. I declined the battery, and then he tells me that the model I've ordered is the Japanese version, that is why the battery only lasts 15 minutes, and that all the on-screen menus are in Japanese. He told me that I could order the U.S. version for $199, which is about $70 more than the one I had ordered. Give me a break. I told him that there was no mention of the Japanese version on the website, and there was only one SD-750 even listed on the website. He didn't have an answer. So I canceled the order. Strangely, the phone line went dead right when I canceled. They did cancel the order, though.
My suspicions are that they only have the U.S. version and they bait you with the $130 camera, then tell you it's the "Japanese" version to upsell you on the $199 "U.S." version, as I read another review here where they tried to do the same thing but with a "German" version. They figure that no one is going to go for the "Japanese" version, and that's how they get you to pay $199 for the "U.S." version.
I bought the same model camera somewhere else, and the battery lasts quite a while, not just 15 minutes like this guy was trying to tell me.
"These people are a joke, rude, dumb, etc. They just called me on an order I placed & wanted to confirm my address when they started trying to sell me more stuff & patronizing me. He couldn't even speak proper english. He was a wanna be wiseguy. I told him to just cancel the order & he got smart with me! Pay the extra 5 dollars, and go with a reputable company."
"I placed the order Jan 18th. I received a call from a rep on the 20th wanting to sell me more stuff. I had read bad reviews about the site but thought I'd give it a try anyway. I've checked several times for the status of my order and it has NOT even shipped yet. Today is Feb 1st. I tried to cancel the order and am getting the run around. I'm not sure why they bother being a store if they like to waste peoples time and theirs. It must cost them money to pay their reps that duck questions plus the charges incurred from having to call their 800 number for order status. Too bad!"
"Textbook "bait and switch" operation. Could not finalize e-mail purchase without contacting salesperson. Very long waits. Salesperson insisted on purchase of numerous extras at inflated prices to finalize purchase or the order would be cancelled. I had same experience with "sister/alias" outlet Prestige Camera. "
"These people are out and out crooks, and have no knowledge of the equipment they are selling. I ordered a Canon G10 advertised at $369, a great price. I got an email saying I had to call them to confirm. When I talked to the rep, I wanted to confirm that this was not gray market. He said it was, and that the US warranty product was $419. I had assumed that would be the case, and that price was still OK. He started offering various add ons, most of which I had no need for. I was interested in the filters, and he came up with a price of $30 for the filter ring adapter and $50 for the filters. Even though the site says no shipping charge, I was told there was a $20 handling fee. I asked about how the filter ring attached to the lens, and was assured that on the G10, the lens had a bayonet mount on it to handle the adapter, unlike the G9, where the adapter attaches magnetically. I have a G9 without filters and didn't know how the ring attaches, but couldn't believe it was magnetic. Nevertheless, I accepted the order as is, which should at this point have been $520. When it came, the invoice was for $540 (I'm rounding off the pennies). It listed a kit, not individual items, including the camera and a "long life battery upgrade". The battery is the standard one listed by Canon in the owner's manual. There was no filter ring. When I called, I was told I had bought a kit and I couldn't return the filters, but I could return all of it with a 15% restocking fee. They tried to offer me a 2 gig SD card, supposedly worth $80. Now I am a computer reseller, and I know what memory costs. I could buy the card they offered me for $10. After getting transferred to a supervisor, he offered to throw in a 3 year warranty, which is not worth much for a digital camera, since historically they have very few issues. I finally just said yes to that, and that they would ship the filter ring, since I would be out even more ($81) after taking the hit for sending it back. I would NEVER suggest to anyone that this place is worth the hassle to deal with. They are liars and con men. The accessories they sold for $120 were easily found for $50 elsewhere afterwards. "
"On Sunday December 7, after extensive price comparison among online companies, I ordered a Panasonic VIERA TH-50PZ800U 50-Inch 1080p Plasma HDTV from prestigecamera.com. Their price of $1411 was considerably cheaper than other online merchants including Panasonic-Direct, Amazon, Buy.com, and newegg.com. Prestigecamera fully disclosed, and I acknowledged, that shipping would be an additional $199, which did bring Prestige's price closer (but still less than) the other merchants whose prices already have shipping built in.
On Monday December 8, I received an email from prestigecamera.com (I can forward this to BBB upon request). The email stated: "We are required to speak to you in order to verify your billing information. You may also be eligible for discounts on additional accessories and packages which are available with your product. Please call in at your earliest convenience. Our friendly team is ready to assist you and provide you with a great shopping experience. Our phone number is 1-800-432-2186. Please choose Extension 285, when you call."
I made several attempts to call this number on Dec 8, between 9am and 2pm. Busy signals every time, until finally around 2:15pm, the call connected successfully and I was greeted by a customer service agent.
After asking for my order number, he congratulated me on my purchase, and then stated "You will need to buy 3 HDMI cables with that TV." I responded that I did not need any HDMI cables. He questioned how I would have cables without having a HDTV. I replied firmly that I did not need to purchase any HDMI cables. He then said "but you will need the power strip/surge protector." I stated I did not need this item either.
He then asked if I would be placing the TV on the wall or on a table. I replied "on a table". He responded that "You will need the pedestal; that's on sale for $199". I countered that it was my understanding that Panasonic includes a stand as part of this model. I recognized that any wall mounting equipment would be additional cost, but did not concur with his assessment that I needed to purchase a separate stand. I requested to decline the separate stand. He replied "You understand you won't be able to use the TV without the stand?". I countered that I fully expected a stand to be included by the manufacturer, and that Panasonic's website describes this model as being equipped with a swivel stand as standard equipment. He replied "not for $1400, it isn't". I commented that the photograph on prestige's website shows the Panasonic TV with a stand, and nowhere does it disclose that this base/stand is not included with the purchase (http://www.prestigecamera.com/viewproduct.aspx?id=%20%20%209972837)
He responded tersely with "I'll give you a cancellation number. You may re-order in two weeks". I said "thank-you" and the call terminated.
The cancellation was not initiated by me, and caught me a little off guard. After the call ended, it became apparent to me that Prestige was practicing bait-n-switch, or upsell practices. I believe he chose to cancel my order because I did not purchase certain "mandatory" accessories which would have dramatically increased their profit margin. I was extremely shocked, after the call, to go back to prestige's website and check their price for HDMI cables. They wanted over $127 to $233 each for HDMI cables. (this price was never disclosed to me on the phone). These prices are considerably higher than similar cables which can be purchased for under $20 at most retailers. Had I fallen for their tactic, my $1411 TV would have ballooned to $2190 ($1411 TV + $199 shipping + 3($127 cables) + $199 stand/pedestal), a price considerably higher than the other online merchants and a price which definitely would have precluded me from considering prestigecamera.com for this purchase. "
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posted May-18-2009 
![Share](javascript:share_rating({"review_body":"I do wish I had read the reviews before placing the online order. After reading all the reviews I fully knew what to expect. As soon as Ronald Davis, ext. 234 called, I told him all that I read online and that I want a tracking number, etc. He was pretty nice and I did accept the insurance upsell (which I\u0027m sure was way overpriced) b\/c I wanted to make sure the camera would not be backordered forever. Well - after more research, I realized that this would have been a grey market camera. My only issue with that was reading the other reviews about the company not fixing their merchandice correctly, so I certainly did not want to risk that. This morning I called Ronald, confirmed that it was a gray market camera and the American version would be more expensive than Amazon. So I cancelled. That was easy - I got my cancellation email and I just need to make sure they don\u0027t charge my credit card. So I\u0027ll update this post if I have further issues with that. <br><br>I don\u0027t recommend them, however if you know what you are getting into and comfortable with gray equipment, and a few extra upsells, then I guess this company would not be so bad. <br><br>Having said that, I never actually bought (and kept) anything from them. So take this review as it is. ","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/467053#comment467053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"mcyo","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been reading these really bad reviews about places like Camera Addict and Sonic Cameras. They\u0027ve really been trashed on this site. I see very, very few positive ratings. I have an item I purchased from Camera Addict, so I want to let persons know of my experience: YES, they WILL try to talk you into spending more money-that is their job-they are probably on a commission and they act like you should EXPECT to pay more. But listen carefully, you can really get a package including what you want, not just what they offer on their site-to lure you in. The price WILL get you to call-to verify your purchase-the tactic they use to get you to call. No, the battery is not part of the price you see on the Web... maybe they take them out and sell them separately, don\u0027t know, but that is how they get you. Their goal is to get a certain amount of money for the product. So, you negotiate what they offer on the Web vs. what you need that they want to sell separately (if you don\u0027t want all the stuff they offer in the Web package). I purchased a Canon ZR-850 Mini DV Camcorder\/Camera. The Web price was $179. After negotiating the package, my bottom line was $250. Standard battery with long-lasting also, cables, remote-it\u0027s all about the package. The camera is fine, works fine, still in warranty; I registered it with Canon and had no problems. If you don\u0027t want the hassle of talking to someone, pay a few dollars more, or sometimes less, at Amazon.com. By the time these people finish with you, it works out about the same anyway. I checked the Canon site to see the list price with Accessories-maybe $100 more. They use the low price to reel you in. Although I am satisfied with my purchase, I was on pins and needles before it arrived. I called to check twice; they assured me it was on the way. It did and all is well. So I\u0027ll give them a thumbs up. ","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/462175#comment462175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"AJSG59","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased Pioneer Hp5000DVD In Dec 2008 From them, have had it back for repairs 3 times, for same problem of screen not coming back out. Each time it has been in for repairs for at least 4 weeks, get it back it works for 2-3 weeks then breaks again, this last time, they sent it back without the Radio tuner, it will not work with out the tuner. Each time with talking to them they are rude and A***h****. It has now been 3 weeks and they still have not sent the missing part... Talked to Pioneer service, and found out that they have never had the unit in for repairs. They believe that the unit was probably part of \u0022missing\u0022 units. Therefore they did not want to send it in. STAY AWAY FROM THIS STORE.. GO with a honest place of business.","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/461443#comment461443","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"mikejoe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are shysters. I have been buying items online for years and years and this is the first bad review I\u0027ve ever had to write. <br><br>I ordered a Canon SD-750 from Camera Addict because they had the lowest price. The confirmation email said \u0022for expedited processing\u0022 to call them and confirm the order. I had never heard of such a thing before. So I called them and the rep was trying to sell me an extended battery saying that the stock battery only lasts 15 minutes. I began to think he was not being truthful about the battery, I do not believe Canon would sell a camera with a battery that only lasts 15 minutes. I declined the battery, and then he tells me that the model I\u0027ve ordered is the Japanese version, that is why the battery only lasts 15 minutes, and that all the on-screen menus are in Japanese. He told me that I could order the U.S. version for $199, which is about $70 more than the one I had ordered. Give me a break. I told him that there was no mention of the Japanese version on the website, and there was only one SD-750 even listed on the website. He didn\u0027t have an answer. So I canceled the order. Strangely, the phone line went dead right when I canceled. They did cancel the order, though. <br><br>My suspicions are that they only have the U.S. version and they bait you with the $130 camera, then tell you it\u0027s the \u0022Japanese\u0022 version to upsell you on the $199 \u0022U.S.\u0022 version, as I read another review here where they tried to do the same thing but with a \u0022German\u0022 version. They figure that no one is going to go for the \u0022Japanese\u0022 version, and that\u0027s how they get you to pay $199 for the \u0022U.S.\u0022 version. <br><br>I bought the same model camera somewhere else, and the battery lasts quite a while, not just 15 minutes like this guy was trying to tell me.<br><br>Shysters and liars.<br>","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/453529#comment453529","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"cirtbrethren","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These people are a joke, rude, dumb, etc.<br>They just called me on an order I placed & wanted to confirm my address when they started trying to sell me more stuff & patronizing me. He couldn\u0027t even speak proper english. He was a wanna be wiseguy. I told him to just cancel the order & he got smart with me! Pay the extra 5 dollars, and go with a reputable company.","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/445993#comment445993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"anono123","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed the order Jan 18th. I received a call from a rep on the 20th wanting to sell me more stuff. I had read bad reviews about the site but thought I\u0027d give it a try anyway. I\u0027ve checked several times for the status of my order and it has NOT even shipped yet. Today is Feb 1st. I tried to cancel the order and am getting the run around. <br>I\u0027m not sure why they bother being a store if they like to waste peoples time and theirs. It must cost them money to pay their reps that duck questions plus the charges incurred from having to call their 800 number for order status.<br>Too bad!","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/439569#comment439569","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"OnlineBuyer61","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Textbook \u0022bait and switch\u0022 operation. Could not finalize e-mail purchase without contacting salesperson. Very long waits. Salesperson insisted on purchase of numerous extras at inflated prices to finalize purchase or the order would be cancelled. I had same experience with \u0022sister\/alias\u0022 outlet Prestige Camera. ","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/431119#comment431119","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"jwwiley","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These people are out and out crooks, and have no knowledge of the equipment they are selling. I ordered a Canon G10 advertised at $369, a great price. I got an email saying I had to call them to confirm. When I talked to the rep, I wanted to confirm that this was not gray market. He said it was, and that the US warranty product was $419. I had assumed that would be the case, and that price was still OK. He started offering various add ons, most of which I had no need for. I was interested in the filters, and he came up with a price of $30 for the filter ring adapter and $50 for the filters. Even though the site says no shipping charge, I was told there was a $20 handling fee. I asked about how the filter ring attached to the lens, and was assured that on the G10, the lens had a bayonet mount on it to handle the adapter, unlike the G9, where the adapter attaches magnetically. I have a G9 without filters and didn\u0027t know how the ring attaches, but couldn\u0027t believe it was magnetic. Nevertheless, I accepted the order as is, which should at this point have been $520. When it came, the invoice was for $540 (I\u0027m rounding off the pennies). It listed a kit, not individual items, including the camera and a \u0022long life battery upgrade\u0022. The battery is the standard one listed by Canon in the owner\u0027s manual. There was no filter ring. When I called, I was told I had bought a kit and I couldn\u0027t return the filters, but I could return all of it with a 15% restocking fee. They tried to offer me a 2 gig SD card, supposedly worth $80. Now I am a computer reseller, and I know what memory costs. I could buy the card they offered me for $10. After getting transferred to a supervisor, he offered to throw in a 3 year warranty, which is not worth much for a digital camera, since historically they have very few issues. I finally just said yes to that, and that they would ship the filter ring, since I would be out even more ($81) after taking the hit for sending it back. I would NEVER suggest to anyone that this place is worth the hassle to deal with. They are liars and con men. The accessories they sold for $120 were easily found for $50 elsewhere afterwards. ","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/426098#comment426098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"wolfgang46","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On Sunday December 7, after extensive price comparison among online companies, I ordered a Panasonic VIERA TH-50PZ800U 50-Inch 1080p Plasma HDTV from prestigecamera.com. Their price of $1411 was considerably cheaper than other online merchants including Panasonic-Direct, Amazon, Buy.com, and newegg.com. Prestigecamera fully disclosed, and I acknowledged, that shipping would be an additional $199, which did bring Prestige\u0027s price closer (but still less than) the other merchants whose prices already have shipping built in. <br><br>On Monday December 8, I received an email from prestigecamera.com (I can forward this to BBB upon request). The email stated:<br>\u0022We are required to speak to you in order to verify your billing information. You may also be eligible for discounts on additional accessories and packages which are available with your product. Please call in at your earliest convenience. Our friendly team is ready to assist you and provide you with a great shopping experience. Our phone number is 1-800-432-2186. Please choose Extension 285, when you call.\u0022<br><br>I made several attempts to call this number on Dec 8, between 9am and 2pm. Busy signals every time, until finally around 2:15pm, the call connected successfully and I was greeted by a customer service agent.<br><br>After asking for my order number, he congratulated me on my purchase, and then stated \u0022You will need to buy 3 HDMI cables with that TV.\u0022 I responded that I did not need any HDMI cables. He questioned how I would have cables without having a HDTV. I replied firmly that I did not need to purchase any HDMI cables. He then said \u0022but you will need the power strip\/surge protector.\u0022 I stated I did not need this item either. <br><br>He then asked if I would be placing the TV on the wall or on a table. I replied \u0022on a table\u0022. He responded that \u0022You will need the pedestal; that\u0027s on sale for $199\u0022. I countered that it was my understanding that Panasonic includes a stand as part of this model. I recognized that any wall mounting equipment would be additional cost, but did not concur with his assessment that I needed to purchase a separate stand. I requested to decline the separate stand. He replied \u0022You understand you won\u0027t be able to use the TV without the stand?\u0022. I countered that I fully expected a stand to be included by the manufacturer, and that Panasonic\u0027s website describes this model as being equipped with a swivel stand as standard equipment. He replied \u0022not for $1400, it isn\u0027t\u0022. I commented that the photograph on prestige\u0027s website shows the Panasonic TV with a stand, and nowhere does it disclose that this base\/stand is not included with the purchase (http:\/\/www.prestigecamera.com\/viewproduct.aspx?id=%20%20%209972837)<br> <br>He responded tersely with \u0022I\u0027ll give you a cancellation number. You may re-order in two weeks\u0022. I said \u0022thank-you\u0022 and the call terminated.<br><br>The cancellation was not initiated by me, and caught me a little off guard. After the call ended, it became apparent to me that Prestige was practicing bait-n-switch, or upsell practices. I believe he chose to cancel my order because I did not purchase certain \u0022mandatory\u0022 accessories which would have dramatically increased their profit margin. I was extremely shocked, after the call, to go back to prestige\u0027s website and check their price for HDMI cables. They wanted over $127 to $233 each for HDMI cables. (this price was never disclosed to me on the phone). These prices are considerably higher than similar cables which can be purchased for under $20 at most retailers. Had I fallen for their tactic, my $1411 TV would have ballooned to $2190 ($1411 TV + $199 shipping + 3($127 cables) + $199 stand\/pedestal), a price considerably higher than the other online merchants and a price which definitely would have precluded me from considering prestigecamera.com for this purchase.<br>","link":"http:\/\/www.resellerratings.com\/store\/Camera_Addict\/comment\/424956#comment424956","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Camera_Addict.jpg","store_name":"Camera Addict","username":"PresigeSucks","rating":"1"}, "single");){kind=link}
"The purchase was simple and easy. I even got my lens earlier than expected."