1/5

posted Aug-19-2006

"Ordered hard to find Camera from vendor only because they showed it IN STOCK, and the site showed it as in stock 24 hours AFTER I ordered.
Three days later, I received an email to call and "confirm" my already confirmed order. Surprise surprise, the item is backordered. It became very apparent they oversell a hard to find/backordered item for days, the CR admitted they only had one camera come in, even though it was advertised in stock for two days on four websites, they are amassing orders online then hoping buyers will keep the backorder rather than cancel. I didn't fall for this scam!
Also, despite comments and assurances to the contrary, my credit card WAS CHARGED!

These guys are crooks, another Brooklyn-based scam operation hiding behind a legitimate retail operation. I will never buy anything or step in their stores again!! "

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1/5

posted Dec-02-2006

"Customer service is HORRIBLE at Ritz camera. I had to call them 4 times to place an order because they either placed me on hold for 40 minutes or hung me up. During the last call I was placed on hold 8 times, each from 3 min to 20 min, I had to repeat 8 coupon codes totaling 144 digits TWICE and verify them, because they hung me up after the first time. Reps are ignorant and talk nonsense in India English, finally they placed the order with the shippping address missing my apt number. Entire process was horribly painful, and still worried about the order"

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1/5

posted Jan-14-2007

"DO NOT ORDER FROM THIS STORE!
I ordered a Canon Elura 100 camcorder as a present for Christmas w/ extra 2 day shipping charge from cameraworld.com. The website noted it was in stock. I got an email saying that it would ship in 5-7 days 2 days after I ordered. I emailed them but got no reply until after Christmas. Then it was "we're sorry but we still have not gotten our shipment from the Manufacturer but should get it very soon." It was a good deal so I thought a couple of days shouldn't make a big difference as it was already after Christmas. I got another email saying we haven't forgotten your order. 3 weeks later I get an email that my order was cancelled. I complained to customer service and to date have not gotten any reply. This service is terrible and I warn everyone not to order from them. It's too bad as I had ordered from them before they were taken over by Ritz camera and had excellent service."

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1/5

posted Dec-03-2006

"Ordered a telescope on Nov. 18, 2006. Sent follow-up email asking when to expect delivery on Nov. 29, 2006. Received this response...

From: CameraWorld "

This review was modified by barbs001 on December 03 2006 09:11:50 AM

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posted May-07-2002

"WARNING:

When viewing the ratings of CameraWorld.com, please take them with a grain of salt. CameraWorld was acquired by Ritz Camera at the start of May, 2002. Any good vibes that Camera World of Oregon were giving there customers are probably no longer valid. See the comments on Ritz Camera to see how the company will actually respond."

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5/5

posted Oct-10-2008

"I have received Excellent Service. I used the "chat" feature to ask specific questions about the camera, what a great feature if the site. I then placed the order online, for a "Cannon PowerShot SX10 IS" with two day shipping, and guess what, It arrived when they said it would. Thank You for meeting my needs!!"

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1/5

posted May-02-2006

"HORRIBLE!! This store is the same as RitzCamera -- just check out their dismal ratings if my experience doesn't convince you to RUN! Customer service when trying to place my order was so bad that I eventually called them back and cancelled the order. They were impossible to get on the phone, their emails bounced, and once I did get them on the phone I quickly realized that this is one badly run company. I listened to my instincts and I told them to cancel the order. I'd rather go to a requtable company that treat customers with respect. I am rarely compelled to comment on a company, but this experience was so bad that I wanted to warn others to stay away. I feel GREAT knowing that I did not give these people a DIME."

This review was modified by mjaiss on May 02 2006 11:04:38 AM

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5/5

posted May-03-2002

"Great customer service, great prices. I had a hard time finding a certain ball grip head in stock through local stores. Found Cameraworld, called to verify stock and was impressed with their helpful attitude. I received the product before the local stores could even get it in stock, and I got a much better price as well. Highly recommended."

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5/5

posted Jun-13-2007

"Ordered a Nikon Telephoto Lens on Friday and received my lens the following Thursday. Smooth transaction, credit card was charged when lens was shipped.
I am happy with this purchase from Ritz Camera"

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1/5

posted Feb-28-2005

"This is an absolutley terrible online store. They sent the wrong items after almost two weeks still have no idea when they will ship the battery charger that was suppose to be included in my order. They are "waiting on the manufacturer to contact them"! What, I got the very last camera and you don't have any instock at all. After two weeks the minolita won't even contact them. Avoid this company at all costs."

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