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"The camera is backordered after purchase. Wow - given the state of modern inventory systems, this can only be taken as a gross manipulation or gross mismanagement. I expected more from Ritz. Trust is broken so whatever they tell me now, I won't believe."
"You should never order anything from this store if you want your ordered goods shipped to you. I placed an order for Nikon D7000 camera body. They first called me several times in the following days, pretending to confirm shipping address. After that I could neither get order status from their webpage, nor receive the ordered goods. I called them again and was asked for confirming shipping address again. After several days, I called them again and was told that my order was canceled. It seems that they did not have the camera in stock or waited for batch orders, but did not tell the truth. They played tricks to keep customer wait. If you push hard, they just drop you."
"DO NOT ORDER FROM RITZ CAMERA! This company is complete fail. I pre-ordered a d7000 from them on oct 17th. As of 43 days later the camera is/was still not delivered. I then receive a phone call from my credit card company for authorization (which i approved) ritz then tells me the camera is still back ordered. I cancelled the order and bought it elsewhere (order cancelled on 11-26 at 11 am)
I was told I would receive a confirmation on the cancellation within 5 mins via email. No confirmation came. I contacted them and told them this, and was told I would receive the cancellation confirmation within 24-48 hours at this point. I contacted their company 3 times over the next 48 hours. No confirmation received. 72 hours later, on 11-29 they ship the camera.
What is truly sad is, I had already ordered the camera elsewhere and received it before they could even process the cancellation. They have charged me, and shipped a camera I cancelled three days earlier.
"I had ordered Canon SD 780 IS. The shipping was ok but they refused my cashback which was the main reason to shop with them. Im not happy with the experience and won't recommend this website to anyone."
"I have received Excellent Service. I used the "chat" feature to ask specific questions about the camera, what a great feature if the site. I then placed the order online, for a "Cannon PowerShot SX10 IS" with two day shipping, and guess what, It arrived when they said it would. Thank You for meeting my needs!!"
"Ordered a Nikon Telephoto Lens on Friday and received my lens the following Thursday. Smooth transaction, credit card was charged when lens was shipped. I am happy with this purchase from Ritz Camera"
"I waited a long time for my Nikon 18-200 VR lens, but it was approximately what they estimated when I placed the order. I'm happy with cameraworld.com and would purchase from them again."
"placed order for item listed as "in stock." took 3 days to discover it was not in stock - in fact - not even available anymore! Received a total of 4 e-mails from them in only 3 days."
"DO NOT ORDER FROM THIS STORE! I ordered a Canon Elura 100 camcorder as a present for Christmas w/ extra 2 day shipping charge from cameraworld.com. The website noted it was in stock. I got an email saying that it would ship in 5-7 days 2 days after I ordered. I emailed them but got no reply until after Christmas. Then it was "we're sorry but we still have not gotten our shipment from the Manufacturer but should get it very soon." It was a good deal so I thought a couple of days shouldn't make a big difference as it was already after Christmas. I got another email saying we haven't forgotten your order. 3 weeks later I get an email that my order was cancelled. I complained to customer service and to date have not gotten any reply. This service is terrible and I warn everyone not to order from them. It's too bad as I had ordered from them before they were taken over by Ritz camera and had excellent service."
"The camera is backordered after purchase. Wow - given the state of modern inventory systems, this can only be taken as a gross manipulation or gross mismanagement. I expected more from Ritz. Trust is broken so whatever they tell me now, I won't believe."