"The camera is backordered after purchase. Wow - given the state of modern inventory systems, this can only be taken as a gross manipulation or gross mismanagement. I expected more from Ritz. Trust is broken so whatever they tell me now, I won't believe."

"You should never order anything from this store if you want your ordered goods shipped to you. I placed an order for Nikon D7000 camera body. They first called me several times in the following days, pretending to confirm shipping address. After that I could neither get order status from their webpage, nor receive the ordered goods. I called them again and was asked for confirming shipping address again. After several days, I called them again and was told that my order was canceled. It seems that they did not have the camera in stock or waited for batch orders, but did not tell the truth. They played tricks to keep customer wait. If you push hard, they just drop you."

"DO NOT ORDER FROM RITZ CAMERA! This company is complete fail. I pre-ordered a d7000 from them on oct 17th. As of 43 days later the camera is/was still not delivered. I then receive a phone call from my credit card company for authorization (which i approved) ritz then tells me the camera is still back ordered. I cancelled the order and bought it elsewhere (order cancelled on 11-26 at 11 am)

I was told I would receive a confirmation on the cancellation within 5 mins via email. No confirmation came. I contacted them and told them this, and was told I would receive the cancellation confirmation within 24-48 hours at this point. I contacted their company 3 times over the next 48 hours. No confirmation received. 72 hours later, on 11-29 they ship the camera.

What is truly sad is, I had already ordered the camera elsewhere and received it before they could even process the cancellation. They have charged me, and shipped a camera I cancelled three days earlier.

again

DO NOT ORDER YOUR CAMERA FROM RITZ CAMERA.

This company is a joke, and completely failed."

"I ordered a Nikon D200 from this company after looking around for a while to find someone who had this camera in stock.

I first checked through their online “chat” function and was assured by the company that they did have the D200 in stock, it was USA (not gray), and everything was legit. I did mention that I was concerned about ordering from them because of their lower rating (on the ritzcamera side of the house) which they did not comment on. I then called back later to speak with a sales rep that said basically the same thing the online chat person did. Since no one seems to have the D200 (body only) in stock I decided to make the order and asked for over night shipping to get the camera by Friday. I placed the order and shortly after received an email requesting that I call them back for confirmation. After a few lost calls in their voice mail system I ended up speaking with my original sales person who confirmed my address and assured me everything would be fine and that I would receive my order on Friday. He also reminded me that I would get shipping confirmation emails and would be able to track the package via their cameraworld.com web site. Friday came and I received my package without any problems or complications. This transaction went through very smoothly without any problems, hard sells, or any of the other problems that I expected. Generally I have a purchase through only a few camera stores (Canoga Camera or B&H) and would not have ordered through this store except for the fact they were the only ones who had what I was looking for. The overall negative comments/ratings for them would have scared me off. However, this transaction went very well and the communications with the company both on the telephone and online was very good. Their price was typical, their shipping price was VERY GOOD for overnight, and they absorbed the tax.

Bottom line the entire transaction was very smooth and went better than some of my B&H orders. "

"This is an absolutley terrible online store. They sent the wrong items after almost two weeks still have no idea when they will ship the battery charger that was suppose to be included in my order. They are "waiting on the manufacturer to contact them"! What, I got the very last camera and you don't have any instock at all. After two weeks the minolita won't even contact them. Avoid this company at all costs."

"Great Experience. Order shipped same day and received in excellent condition."

"Purchased a CANON EOS DIGITAL REBEL. Had a problem submitting the order through their website. Called and gave the order on the phone. Everything was handled professionally. I found that circuit city had slashed the price for the camera couple of days after they shipped the camera. i called them and they credited the amount. Watchout, cameraworld may not match the price of another retailer but only go as low as they could which was $30 more than what circuit city was offering but I would have ended up paying tax with circuity($50-$60 or more). Overall very nice experience and would definitely recommend shoppnig here.Eventhough the stuff here are priced a wee bit more than those NY/NJ based internet stores, cameraworld is more reliable and authentic."