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Full Rating Profile
  • Rating 2.88/10 13 reviews

    2.88 / 100
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    Camden-Grey Essential Oils is not a merchant member
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  • Camden-Grey Essential Oils contact information

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    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
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    • option not available International Order
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  • Review profile

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 13 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered $700 worth of EOs from Camden Grey. The shipping was rather slow, but that was not a big deal to me. The total weight of all the products I ordered was 64#, they charged me $70 for S/H (that is quite expensive but it was not a big deal because they did tell me it would be that high at checkout).

The problems started when they charged me an extra $40 a few days later for additional S/H, they never invoiced me for it, nor did the tell me in any other way that they were going to charge extra, I had to find out from my bank because the account was overdrawn. I emailed their customer service to see why they charged me extra, several days later I get a reply from Vivian stating that it was for S/H at which point I told her that had not received any notification that I would be charged and I had not agreed to an extra charge. This is when Vivian's horns and tail come out (if you've ever seen Monty Python's "Argument Clinic", multiply that by 1000, ad some crazy insults that only Vivian understands, name calling and a little foul language, and voila you have Vivian), she told me that they had sent an invoice and that it was in their Terms & Conditions that they could charge any amount of extra shipping they wanted to (I read their Terms and Conditions page and they never stated that), all of this of course was mixed with a plethora of abuse. I asked her to send me a copy of the invoice she said they had sent, she just shot back with more and more emails about how they can charge whatever they want, and that she didn't have time to mess with dissatisfied customers, the emails went on forever and I finally just dropped the subject and let them steal the $40 from me, this however did not stop her from sending nasty emails to me.

As for the quality of the oils; most of them were reasonably good quality but two of them seemed watered down a bit, I know EOs vary from place to place but those two were not of acceptable quality.

Live and learn, I will never buy from them again.

If they can't even provide civil customer service on a $700 order, I'd hate to see what you get if you order $30 of EOs.
"

modified review This review was modified by todokansas on March 14 2014 06:07:30 PM



Rating 10/10
5/5
modified review posted

"After reading the reviews posted here, I was a little worried abut ordering from this company. Those worries were completely unfounded. I have ordered twice now from them. Both shipments were very, very quick, shipped Fedex, and packaged well beyond my expectations. The pricing is amazing for the product. No inferior quality stuff here. I'm a soap maker, and I think I've found my regular supplier."

modified review This review was modified by ladyjerusalem on October 10 2013 09:42:58 AM

Rating 2/10
1/5
modified review posted

"Plain and simple, this company has a no refund, return or cancellation policy. If you still plan on ordering from them you better not make a mistake or be unhappy with the purchase. They will offer you nothing but a snarky unwillingness to help. Horrible, very unprofessional lines of communication. I ordered something for 12 dollars , and was basically made to spend 20 to even get my order. On top of that shipping was over 10 dollars. The story goes on but I ended up filing a case with them on paypal. Horrible company would advise against ordering from them!! PLEASE WRITE A REVIEW IF YOU UNFORTUNATELY DO END UP ORDERING FROM THEM as it most likely will be negative. Help save someone from making a mistake."

modified review This review was modified by ncha7498 on July 29 2013 04:26:10 PM

Rating 2/10
1/5
modified review posted

"Do not order from this company! I ordered annatto seed powder. I opened the bag to store part of the product in a reusable plastic container and left the other part in the bag and resealed it. About 1 week later, both the container and the bag was filled with small, strange looking bugs! I didnt' know what they were at first, so I started messing around with the strange specs. They started to move! They looked like some sort of roly poly bug. They burrowed and made holes all throughout the powder! These people never return phone calls! They don't care about you or your satisfaction. Trust me!"


Rating 2/10
1/5
modified review posted

"First time customer of this company. I wish I read the reviews before ordering. I am EXTREMELY disappointed in the product that I ordered and they will do nothing about it. They will not even consider that maybe this product is incorrect. It has a HINT of what I ordered, but seems VERY diluted with something terrible. I would NEVER use this in my products or for ANY reason. The smell is awful. Is this due to the plastic bottles they package in? I've never seen anything other than glass or aluminum.

No returns? No standing behind their product? No replacement?

How can a company be in business when they are not interested in satisfying their customers in ANY way? It kind of makes you wonder about a company that puts very direct instructions on an answering machine that are not service friendly. They clearly avoid speaking directly to customers, must be because they have a product they don't stand behind. Terrible integrity.

Camden-Grey Essential Oils will not remain in business long at this rate.
"


Rating 2/10
1/5
modified review posted

"Please do not waste your money on Camden Grey essential oils. I bought a 16$ 1/8 ounce bottle of rose otto and it was a nauseating smelling liquid. Rose is one of the most known, used and easily recognized smells. If you have ever bought rose absolute or otto, you know it is a warm and heavenly scent. Also it is a very expensive oil. Camden Grey does not care what the customer needs wants or anything.They will not refund me or give me credit. I would suggest New Directions Aromatics or Mountain Rose to buy supplies from. I wish I had read all the horrible reviews of Camden Grey before wasting my time and money. Just want to help others who buy these kind of products online."


Rating 8/10
4/5
modified review posted

"I've ordered from Camdey-Grey quite a few times and have had good experiences all times. They are a little slow on responding to emails and it is frustrating that products go "out of stock" for long periods of time, but other than that, their prices are very reasonable and a great place to go for purchasing the more expensive and exotic essential oils."


Rating 2/10
1/5
modified review posted

"Camden Gray offered me very poor customer service on the last two orders I placed for essential oils and lye. (I'm a 10 year cold process soap maker). I had a problem with $40.00 in bonus rebates that were not applied to my account. At no time could I speak directly with a customer service representative about my issue. It sometimes took 3 or 4 days for a reply. I will not do business with them in the future."


Rating 10/10
5/5
modified review posted

"I have been purchasing from Camden Grey for years. I have always received quality products and good service."


Rating 2/10
1/5
modified review posted

"I placed an order with the Camden-Grey Company (have ordered a few times in the past) and was sent an email invoice. A few days later I noticed an additional charge on my credit card from the company for approximately $12. I contacted them, asking what the charge was for, and asked them to let me know within 48 hours. Customer service was EXTREMELY RUDE! The charge was evidently for extra shipping charges, which they assigned after the order was shipped. Not a big deal for the charges, but Elisa in customer service sent such rude emails that I would NEVER order from them again."


Rating 10/10
5/5
modified review posted

"I purchase many products from Camden-Grey and never got less than the best. Items have always been as described. Customer service gets back to me quickly with answers to questions and they have always been polite to me. It seems like the other person reviewing CG probably was not telling us the whole story.

Every EO has been true and most of the FOs are true. Every once in awhile I get a FO that I don't care for but that happens with every company I order from. And, so far, even if I hate it, there is a customer of mine who loves it. (I suppose this has to do with us all being unique).

Anyway, I assume if you are reading THIS review, you have also read the bad reviews and since you can't take my or their word for anything, you would just have to try CG for yourself. I recommend with ANY NEW STORE, purchase in small quantity to begin with. Let them win you over from your own personal experience.
"


Rating 2/10
1/5
modified review posted

"CamdenGrey sells items they don't have in stock (was trying to purchase a scale).
Customer service is very rude, here's the last email I received from Vivian Valdes:
"As I indicated earlier, Your Highness, this matter is now closed."
"


Rating 2/10
1/5
modified review posted

"I purchased a fragrance oil from this company that was purported to be Grapefruit Ginger. Shipping took three weeks, and the oil I received was not even remotely close to being the correct product. However, the co-owner Vivian refused to correct the situation, often ignoring my messages for weeks at a time.

It took 4 months for me to get a refund of the product, and this is after going so far as to mail back a sample of the incorrect fragrance oil that was sold to me. The only way I finally got a response was by threatening to contact the Better Business Bureau and to post negative reviews like this one online. The response I got was shockingly rude!

"We're shaking in our sandals! You must have lots of free time on your hands to be able to "embark on a personal campaign". Good for you!

We will refund your item's purchase price and expect to never hear from you again. Please do not visit our site or purchase from us in the future.

We don't have time for the nonsense of 'The oil doesn't smell like citrus or ginger, it just smells floral'. We're very clear on our site about all sales being final and no returns. That's the reply I should have given you when you started this whole thing."

Imagine, a company that sells essential oil and fragrance oil not caring that their product doesn't smell like what it is supposed to smell like! That is absurd. This is a terrible company that I would never order from again.
"



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