I ordered a digital voice recorder from this store. They sent me not just the wrong product but an inferior product! I emailed these people many times--hearing nothing after a week or so I finally found a phone number and called. The guy apologized and said the recorder I ordered they do not even stock that brand. I was told I would get a refund and nothing so I had to call my credit card company and have them cancel the charge. DO NOT BUY FROM THIS MERCHANT!!

Ordered a Tamron 70-300mm Di LD lens for the Canon Rebel XTi from Cambridge. I was given an estimated delivery date of July 7th, 2007. Date came and passed, and Amazon emailed me saying that cambridge didn't give a notice of shipment. I sent an email to the merchant asking for the reason for non-shipment and recieved no reply and after 4 business days I requested that Amazon cancel my order on condition of seller deliquency. Cambridge never replied to the email. Pay the 5 extra dollars to get it from a better retailer on Amazon.

Received item on date specified via order thru Amazon,but item was not what i expected. followed directions for return. I am glad i saved my UPS delivery date to them on 03/26/07 and all email correspondence from this company.They have not refunded my money and have the tripod head.Sent all info required and now it's back to square one.DO NOT BUY from this company, in process to contact better buisness of New York where they are located.

They have no stock. The prices are all a lure to get you to give your credit card number so they can charge you and hope you won't demand a return. A bunch of loser scammers.

Given some of what has been written here in the past, I was somewhat skeptical. However, I bid on and won a Nikon CL64 Case for a 50-300mm lens.  
 
It was exactly as described in the ebay product description and was in the original case. The auction closed near midnight on Sunday and the item was delivered today (40 hours later) in good order.  
 
I received an email with the UPS tracking information so I could arrange for delivery.  
 
Communications were very good; the item was as described; shipping was rapid.  
 
I could not ask for more. I would buy from this firm again in the future if it had that for which I was looking.

This review was modified by its author, rjkjunkmail, on 8/19/05 6:15 PM.

Ordered 10 items shown as in stock by their website which displayed an order number. Seven days later, after hearing nothing further from CambridgeWorld, I sent them an email asking the status of the order. Two more days went by. I tried two telephone numbers listed by their website. They are answered by the Telephone Co as "not in service." Called the remaining numbers during the EST store hours their website lists. No one ever answered. Finally received an email from "Rocky" that items were all out of stock. I then checked their website. The items are all still listed as in stock and availabel for immediate shipment. His email does not say when the items may be available but continues "Are you looking for anything else? We will save you $$$. Please visit our website..."  
Yeah, right. I have no confidence whatsoever in this company.

Complete waste of time. Ordered a Zero Haliburton camera case on Christmas morning. Never heard from Cambridge, so called on Jan 3. Guy called me back, admitted it had not been shipped, asked me what the price was on the web receipt, then came up with a story that there had just been a price increase. That was enough! Cancelled and ordered from B&H Photo.

Ordered several items but these guys have no stock at all. You will wait forever and they will never ship. What a total waste of time. What kind of store are they running. Next time I will buy from B&H or Etronics. Good prices but the stuff never ships. WTF?

I ordered a Canon 10D on-line from Cambridge Camera only to find that two days after my purchase the store went into "inventory control" and was unable to process the order. Several e-mails were dispatched to find out the status of my order and were never answered. After 2 months of waiting, the store re-opened and after calling, I was able to confirm the order. The person on the other end had explained that the price had gone up due to the demand of the camera, but assured me that it would be ready to ship by the end of that week. I paid via paypal to their account and waited.... after calling every day after their week ended, I was again assured that I was at the "top of the list" for this camera, when it arrived. I asked to cancel the order and he said it would be ready to ship tommorrow and disconnected. I contacted paypal and had the money returned to me. I have not bothered to call Cambridge Camera again.

They are thieves, pure and simple. I ordered a Fuji DL mini zoom which they assured was in stock. They sent me a cheaper camera (Fuji 115) and charged me for the DL. I returned it, and no credit was issued despite several calls. I'll now go the the NY attorney generals's office as others have done.

Ordered a "nice, clean demo" Minox for $249. It arrived dirty & w/ broken shutter. Salesman said return it. 1 mth. after returning, still no credit. BEWARE!

I placed an order over the internet for a vidcam 6 bag. The internet confirmation didn't give me any information as to when I might expect it to be shipped or even if the product was in stock. So, I called the company right away to see if the item was in stock ( to make sure I could get it for Christmas ) and after being cut off by the sales rep he told me they had it in stock, it would be no problem and I would receive it by Christmas. Today ( a week later ) I decided to give them a call to see what the status of my order was. I was told that they did not have the bag and I would not be receiving it until after the holidays. I was upset because I was lied to by the first sales rep when placed the order. I then tried to cancel my order and they gave me another phone number that I had to call to cancel. I called that number and no one picked up the phone. I called again, it was busy. I called again and finally got through to cancel my order. I was never asked why I was cancelling and they never offered to give me a cancellation number. In the 3 different times I called the company the sales rep ( or whoever they have answering their phones ) was rude, always interupted me while I was trying to ask them a question and I was lied to. All of these thing combined give them an extremely poor rating and I will NEVER use them or recommend them to anyone.

-------------------  
I was a recent customer who ordered two camera bags via the CambridgeWorld.com online store (October 2002). 6 weeks after my order, i received the first bag, even when I inquired from the very beginning if I could receive my bags promptly for an assisgnment abroad. I eventually had to cancel the second bag order because I was leaving on assignment and it had been 2 MONTHS. They had intially told me it was in stock yet it had not yet arrived in their store. I sent an email and letter stating cancellation request, order number, etc because I had to order the same bad from somwhere else to ensure I had it before I left on assigment.  
 
When I returned a month later, there was still no refund. Mind you this is almost 10 weeks after my order (December 2002). I called them and they claimed the sent the second bag on December 10th, gave me a false tracking number, and then changed their story to say that they sent 3rd class USPS service (they still charged me for UPS shipping rates), which means I can't track my package that coincidentally never arrived.  
 
I would like to say that as an accomplished photographer who has purchased camera equipment from all over the world, this store ranks at the VERY BOTTOM. I waited over 6 WEEKS for only half of my order to arrive and never received my second order, which they charged me over $220. I am still battling them for the money and will be taking them to court.  
 
I'm sure I'm not the first customer you've lost because of this and I'm sure I won't be the last.  
 
More importantly, their Customer Service is PATHETIC. They were rude, condescending, and otherwise bothered to have to help me. Not even a "sorry for the inconvenience"!!! It's no wonder why so many of my colleagues continue to use B&H, as I will return to doing. They are far more service oriented, on-time, organized and deliver their business professionally. Considering the stress I had to endure to dealing with this store before I left for a VERY important assignment (i.e. the reason i ordered the bag), I will be sure to tell all of my colleagues in the photographic industry (particularly in the New York area) to AVOID CambridgeWorld.com at all costs.  
Their big claim on their website is "Satisfying the Photographic Community since 1963" - what a joke!!!!!!  
 
 
very disgruntled consumer