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Scratches so easy you'd think a DJ designed it.
"Gorgeous floors for those who never intend to live on them. We paid nearly $8k for this flooring (Eclipse Fossilized Wide Click), not including install. The color is beautiful, and when it's new and clean, it looks like a showroom. But don't you DARE do anything but walk in socks on this "10 coat scratch-resistant layer", because I've never seen a floor scratch so easily. At first, it was our dogs, 2 shih tzus, the heaviest is 16lbs. We saw some minor scratches after they played, so we trimmed their claws further down. This mitigated most of the damage, but numerous faint scratches can still be seen everywhere they travel. Ok, since these are only visible from 2-3 feet away, we decided to live with it. But now every chair you pull back from a table, every time you move ANYTHING that isn't made of feathers , you get a nice noticeable groove. Today, I slid a plastic storage tub a few feet, weighed less than 25lbs, and had never scratched any floor before (the bottom is smooth hard plastic), but now we have a 28" gouge that is still visible despite an hour spent with their scratch removal kit (wax rub, buff, color match marker, buff). I'm a 45 year old contractor's assistant. I've lived on, cleaned, and installed many types of hardwoods over the years, and I have never seen a floor mark up like this in my life. If this was cheap flooring, I'd understand. Or if they didn't claim "pet-friendly" and "high heel safe" (HA), or "the world's hardest floors", maybe this wouldn't be driving me to tears. We are just finishing our dream home, and now we either have to rip up and toss $8k in flooring, or spend the rest of this floors life tip-toeing around in socks and hours every week on your knees scrubbing away at these never-ending scratches. Buyer beware. "
This stuff is junk. After 6 months I am pulling this from my kitchen and dining room and taking it to the dump.
"Installed fairly easily and looked good for a couple months. Then started developing gaps. Pulled up the flooring where this occurred and then a few weeks later a gap showed somewhere else. This stuff moves too much. Don't buy this flooring. I've installed many floors and the movement in these planks is not worth the trouble. I am pulling it this summer and starting over."
Want to make your friends jealous?
"Then purchase cali bamboo flooring!I ordered 850 Sq ft of the eucalyptus click flooring. The customer service representative was very helpful with installation tips and any questions I had. The flooring itself is beautiful my wife and all her friends just love the color and the wood grain patterns. As an avid DIYer I installed the flooring myself and it could not have been easier. The floor clicks together with very little effort and stays clicked. If anybody is looking for a great flooring and great customer service choose cali bamboo."
"I ordered 600 sq feet of Cali Bamboo's Fossilized Click flooring. It was prepped as recommended and professionally installed. Almost immediately gaps - up to an inch large -began to appear in the floor. Cali claimed itnstallation was defective because out house was "too dry;" we installed a humidifier and no change to the gaps. Cali's solution? They offered to give me "a few boxes" of free flooring - hardly helpful My complaint has turned out to be similar to others. I think bamboo wood flooring should not be sold in "click" form in general, and I think Cali Bamboo grossly underestimates the amount of time it takes to acclimate its product. Another homeowner who installed this in my town had the same problem. Not only did Cali Bamboo not replace the floor, but it continues to ignore the huge installation costs I have incurred. Do not buy this product and do not expect help from Cali Bamboo if something goes wrong with your floor."
"We did a lot of research looking at other bamboo flooring, before we decided to go with the Antique fossilized Java - wide plank-click lock flooring. It turned out GREAT!! The durability, look and maintenance was the big seller."
"We purchased Bamdeck wide decking for our lake cabin in the woods in WA from Cali Bamboo. Before purchasing, we researched different products and pricing and asked lots of questions. One concern high on the list was durability, scratch resistance and stain resistance since we rent our cabin as a vacation rental. We were assured that this product was all of the above and would take a lot of use and still look nice. This is not the case at all. The first time it rained on the deck, it was water stained. It is one year later and the deck is stained from all sorts of things, including many water stains. If you don't want to have to treat your outdoor deck like an indoor floor, do not purchase this product. "
"I recently completed an outdoor seating installation on the Cal Poly, San Luis Obispo campus using 600 linear ft of CaliBamboo's BamDeck Solid. I had a great experience working with the CaliBamboo employees as well as the material! The decking and hidden fasteners arrived quickly after the orders were placed and the quality of the product was very impressive. My project called for a rather unconventional use of the decking, which let me take liberty in the shop with its construction. I was surprised to see how easily it cut on the table-saw, chop-saw, and even with hand-saws. As with most any composite decking, dulling of the blades is something to be expected, yet the BamDeck still cut with ease and the blade dulling seemed minimal. The BamDeck Solid has a slight texturing on the surface, but since it isn't a veneer, it can handle light sanding. It is a very dense material, so pre-drilling is a MUST. Even though it is very dense there is still a good amount of flexibility, so be sure to follow the instructions of letting the boards set and acclimate before use as well as follow the 16 inches on center spacing. I originally chose CaliBamboo because of the sustainable composition of their decking and I am very happy with my decision. The material looks great, blends well with the surroundings, and is easy to work with. I had several people come up to me after my project was completed with questions and complements about the material and I was happy to tell them as I am now: CaliBamboo is a great choice and highly recommended! "
"Great people that went out of their way to help. They knew their products and supported me right away and answered all my questions. Vince was my guy. I used the cork planks and they are AWESOME! I will 'Cali Bamboo' again in a heartbeat.Ray A. JamesMD, USA"
"We are just now completing our 1000 sq. ft. second floor, and can't imagine having chosen anything other than Cali Bamboo. We did a lot of research on the different styles, finishes and qualities of bamboo flooring and, based on our needs and preferences, were referred by another flooring company to Cali. We were impressed from the beginning; Jim walked us through the ordering process, and creatively helped us solve some some quirky areas. The transit company that delivered many hundreds of pounds of product found that their truck lift was not working when they arrived, and despite my suggestion to come another day, they "delivered." They unloaded the truck by hand and placed the humongous order neatly on pallets in my garage. And it was about 90 degrees! We purchased the Fossilized, strand weave, tongue and groove bamboo which is absolutely gorgeous and hard as nails. The quality is impeccable, including the 10 layer, low VOC finish which hasn't shown a hint of a scratch from large dog nails and moving furniture; the hallway and master bedroom have been finished for a year. We recently reordered more to finish our office and received the same product, but significantly lighter than the older adjacent area. Drew, from customer service had us take pictures, issued a pickup and sent a had-picked case for a good match. So, yes, you can find bamboo flooring cheaper, but if you want quality service and flooring, go with Cali Bamboo. We're extremely happy and confident with this investment in our home. "
"We just had the Cali Bamboo Java Antique fossilized floors installed in our main room, and we absolutely love it! We just moved from out of state, and purchased a house that needed new flooring in that room especially. It looks amazing. It is worth every single penny I paid. We have two dogs, that in our previous house destroyed our old wood floors - scratches all over - DEEP scratches. These floors the dogs cannot scratch. I tried. I obtained a few samples and got my dogs to play on them and try to scratch; nothing. I took a key to it to try to scratch it - nothing. These floors are amazing, and the no scratch is exactly why I went with them. Everyone who has seen these floors are completely in love with them, can you blame them???Also, it being a green process just makes it an even better product!! Highly recommended!!"
"I ordered 2 rolls of 3.5ft x 8ft Natural Bamboo Fence - 3/4 Inch Diameter for an outdoor Bar and grilling station I was building. Looking all over online and price comparing I decided that Cali Bamboo had the exact size I needed at a reasonable price so I pulled the trigger and ordered. I received an email for my order shortly after finishing and then waited a couple of days with no communication about my order. I went to the website and entered a support ticket that was quickly responded to. They assured me my order was on track to be delivered the next day and apologized for the lack of communication.The next day the bamboo arrived well packaged and as my wife opened the box she was impressed with the quality of the bamboo compared to what she had seen in local stores. I was able to attach it to my bar and grill station with no problems and it worked out better than I expected."
"I purchased the eucalyptus flooring less than a year ago. The slightest amount of water spilled on the flooring when it seeps into the cracks will swell the wood, even if it's immediately wiped up. I have a growing number of places that have swelled around the edges because it's impossible to get the water out of the cracks. Who doesn't occasionally spill something on their floor, whether it's in the kitchen or the living room...this has happened in all the rooms that that I have the product. Cali Bamboo refuses to honor their 50 year warranty and does not stand behind their product. I am highly disappointed. I thought this would be the last flooring I would ever need to install. Less than a year and I'm already thinking about replacing it...I wish money was no object! I would never recommend this product to anyone. Too bad, because it's pretty, but is the most inferior flooring product I have ever encountered. "
"We choose the Antique Fossilized Java wide plank flooring and LOVE it. We started with 1 room and it grew to 3 and a hallway, going to add 2 more rooms! We have 2 large dogs and this has been great under their toenails!"
"SPLINTERS BAD! I HAD 5 SPLINTERS JUST OPENING THE BOXES. Not sealed well like the sample. All boards are warped and since they don't snap together they don't stay together! Good luck trying to float this flooring. Overpriced garbage! "
"Cali Bamboo specialists provided me with excellent customer service after I discovered them online. When I first called, I was extremely indecisive with my project’s direction. My agent sent me several samples and gave suggestions after I described my husband’s and my desires. She took every call and when she had a family emergency, the transition to a new agent was seamless. The customer service is extraordinary, and since they support DIY installation, they take calls for any and every question. They insist it is an easy process and they are 100% correct. They are not only your Cali Bamboo agent, but they provide you the confidence to complete your project. They are confident in the ease of their product because it seems that every agent has had experience laying a floor – if not their own, in some sort of training. They also provide instructions, information, and videos. We ultimately chose the mocha fossilized eucalyptus click flooring for our 10’ x 11’ room plus a very large closet. My friend and I (two, inexperienced 31yo females) laid the flooring when my husband was out of town in about 7-8 hours. This amount of time included using a jigsaw for the length-cuts (this took a while; we used a miter for the short cuts). The battery for the jigsaw was consistently going out after every board. We eventually gave up on the battery and made a trip to Home Depot, charged the new batteries, and had a lunch break. Without all those obstacles, it would have been a much faster process (especially if you have a table saw or circular saw). This entire project was easy – so easy. The flors are more than we could even imagine – we do not have any scratches on them after 8 months (installed them in July 2014). We have been careful, but have had accidents! For example, I recently decided to add quarter-round to our simple baseboards. The existing baseboards’ backs were covered in glue and I had to hammer very hard. There were several times the hammer slipped onto the floor with force! We have absolutely no dents. I would not suggest taking a hammer to the floor, but every accident has been without consequence. I have also dripped paint on our brand new floors. Wet, it wiped right up. Later, I found a few drops that I was able to scratch up with my fingernail. None of this paint got in the cracks – so for that I was lucky; I feel that would be more tricky. None of my statements are suggesting that you should not remain cautious with your floors, just confirming how well they stand up to the life in our household.If it even needs mentioning, I would and do recommend Cali-Bamboo to all my friends and family. If we were to have another project, they would be the first (and probably only) place I would search for product. The ease of the website, the customer-service, and the product are undeniably a superior package for this kind of project."