1/5

posted Jan-18-2012

"This is a sham. Be careful of their return policy! They will charge you 6.99$ to send it a secure way (. . . with their mailing label they will send you for FREE via email). I had to wait 15 minutes on the phone before someone picked up, only to be told by "Selina" who identified herself as "Team Leader", I should go to the website for return information. Well "Selina" I was not able to access the internet when I called you, but as you can see I am able to now! I would NEVER recommend anyone purchase anything from these people. Not only will it cost you to return your product, but they take the liberty of using 30 days to refund your money. Take it from me, it is not worth the hassle!!! Stick with Amazon.com, their resellers, and their return policy. They are not a nickel and dime operation as compared to calendars.com."

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1/5

posted Jan-13-2012

"Never received order, went to account history and order showed as "cancelled". Sent email inquiring why is was "cancelled" still no reply after 3 days.
Terrible shopping experience.
"

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1/5

posted Jan-04-2012

"I recently wrote this letter and one other letter to the person I was told would be able to help with the issues I was having with Calendars.com, but I haven't received an answer.I would love to hear from someone from this company who would actually like to help. Sent 12/29/11 :

I want you to know how very disappointed I am with the service I received from your company. I wrote an email to you, as instructed by one of your customer service reps, on 12/20/11 telling you about the problems I was having with an order. I did not hear back from you. On Dec. 1st I placed an order ( #w12123647937 ) for 2 items. I had free shipping and a % off discount so my charge was less than $12.00. I received an order confirmation email and a shipping email from you shortly after. I order many things on line, so I didn't notice that the package didn't arrive. When wrapping my gifts on the 19th, I noticed I did not have these calendars. I checked with calendars.com and didn't see a record of my order. Thinking the mistake was mine, I placed a new order. It was for one of the same items. The 2nd item was no longer available, so I ordered a different item plus 2 more. I knew it was getting late to order for Christmas but I had received an email from calendars.com saying I could place an order by 12/20 and pay the priority shipping of $9.00 and recieve my order on time. So my new order was more not just because of the additional items, but because I no longer had a % discount or free shipping. I then discovered I had still had the order confimation email from the original order in a folder ( that I then emailed to you in my 1st email ). I contacted calendars.com by phone and the rep told me she would take care of the refund from the 1st order and reimburse the $9.00 shipping charge for the 2nd item seeing I thought it was unfair to be charged for the priority shipping when it was not my fault that I was placing such a late order. The rep said she saw from shipping that I would receive my new order by 12/23/11. I never received my 2nd order. As you can see by the email I sent on12/25 this was very inconvenient as I had to purchace other gifts for Christmas Eve. The response I received from Calendars.com on the 28th did not really address the issue. I said I wanted a refund for the 2nd order, all they looked into was the 1st order and said that one was refunded. So I had to call your very frustrating customer service department for the 3rd time. The other 2 reps I talked with earlier did try to be helpful, but the man I talked with yesterday was one of the worst customer service reps I have ever dealt with. When I explained my issue he continued to say it was not calendar.coms fault it was the fault of the post office or UPS. If your company is having problems with your shipping company, this is not my problem. This is for you to figure out. Also, if you are going to send emails to people stating that they can pay priority shipping and receive their orders on time, you'd better make sure you can follow through on this. The rep said he could send me a shipping label and after I sent the order back I would get a refund for my order. I am not sure I will ever receive this order and I should not have to send anything to you in order to get a refund. He did check with a supervisor who said they would try to stop the order from ever getting to me and would issue a full refund. I will be checking my Paypal statements to make sure this is taken care of.
I realize this is a very long email and you may never respond to it, but I had to at least try and let someone know how disappionted I am with your company, a company that I have placed many orders with over the past few years. I think your customer service department needs to take note of how other companies handle disappointed customers. Which would be to say " we are very sorry you are unhappy with us, here is your full refund, you don't need to do anything else, and we hope you will order with us again." Unfortunately I was not treated this way, so I will be using a more customer friendly company in the future.
"

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5/5

posted Jan-03-2012

"Experience was satisfactory. All items I ordered were received on time, and were undamaged. Products were as described."

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1/5

posted Dec-23-2011

"This is the worst online buying experience I have ever had and I am an avid online buyer. I ordered two calendars 11 days ago. They were to be shipped to my home address. When I had not received them some 9 days later, I got online and checked the tracking system that Calendars.com provided. Turns out that for some bizarre reason, they shipped the calendars to my local post office via DHL. From there, supposedly the calendars were to be delivered to me at my home address, but for reasons unknown to me, a signature was required to deliver the package. I never requested a signature for delivery as having packages delivered to our very rural address has never been an issue. At this point, Calendars.com's tracking system indicated a notice for package delivery was left. In fact, if it was, we never received it (and these are always left either on our front door or in our secure/locked mail box). I called our local post office and they then told me they had no record of the delivery notice, nor the package, and that they thought perhaps the package was out for delivery. So, I waited to receive that days mail and still no package. Today, I called the post office and they told me that they had to return the package to the sender as it had not been picked up by yesterday, a requirement set forth by the shipper, Calendars.com. Consequently, the package was returned to the sender. Bottom line is I am now 11 days in to this purchase and have not, nor will I receive these calendars in time for the Xmas exchange. So, I called Calendars.com to request a refund. After dealing with a rather unhelpful customer service agent, I was begrudgingly given a refund, but told that it will not show up on my credit card for 5 to 7 days. Bottom line is that I have wasted about 2 hours of my time dealing with this and have nothing to show for it. I will NEVER purchase any additional products from Calendars.com and give them the lowest possible rating for customer service.
"

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5/5

posted Dec-22-2011

"Quick, easy, and cheap. Local brick & mortar store gave me a coupon code for free shipping since they didn't have the product in stock locally."

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1/5

posted Dec-21-2011

"Calendars. Com is has Terrible customer service. I started ordering from them in 2003. They have gotten progressively worse and worse. They used to ship out the next day or two. Frustrated, I gave up ordering a couple of years ago and swore Never Again! Time passed, I forgot how really bad they are and this month I tried again. They have the most user UNFRIENDLY web site I have ever encountered. I got 1 item in my cart but was unable to add anything else no matter what I tried!!! If the phone rings or I need to go to the bathroom or feed the cat their site “dumps” you. You have to sign in again and again and again. That is ridiculous. Nothing stays in your cart over 10 minutes. No such thing as your history or recently viewed. I thought the purpose of the site was to SELL me something not stop me at every turn trying to spend money and keep their people employed. This year I reluctantly ordered again on Dec 5th. Today it is the 22nd. Have received NOTHING, on notice no tracking number no nothing. Order info. says ship date “pending” - Pending on just what?. The site says 7 business days to receive my order. It has been 14 business days, 18 shipping days and not a word nor email from them. I guess the order may arrive next year. I would suggest you order your calendars thru Amazon, I got that order in less than a week! I have sworn off calendars.com forever this time!!!"

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1/5

posted Dec-19-2011

"I ordered two calendars on 2-day shipping from Calendars.com. The first calendar shipped immediately and was delivered two days later. The second calendar was apparently on backorder (still not sure) but for whatever did not ship at all (and I was provided no notice of this fact). As a result it is now 12/19 and I am still trying to get the issue sorted out. I have been on hold with Calendars.com for over 30min just to try and cancel the second part of the order since there is no way that I will get the calendar in time for when I need it (tomorrow."

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4/5

posted Dec-11-2011

"Gave them my email address in return for a free shipping code. Free shipping code was not accepted, so I was charged shipping. Sent an email and got an automated reply they'd respond within 24 hours. three days later, I'm still waiting....

Update: OK, give them credit! They responded and refunded my $5.00. "

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5/5

posted Dec-07-2011

" Called to check on my order the next day. They couldn't find it. Left complete contact info with the rep, and never heard back from him. Eventually I was just told that they did not have the item.
Thank you Calendars.com- Received a call back almost immediately from Christy Graybill, Director of Operations- and Customer Service. She addressed my issue, explained very clearly what had happened, and solved my problem for me. Thank you so much Christy. I am so pleased and happy."

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