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Fishing Rod Replacement / Customer Service
"I bought a Wright & McGill rod that was on sale at the time of purchase at my local Alabama Cabela's. It broke while fishing but I no longer had the receipt. I went to the manufacturer website and it had a lifetime warranty but cost $30 plus proof of purchase to mail back. I called Cabela's customer service, which was in Nebraska, and they spent at least 30 minutes searching to find my record of purchase when I only remembered what month I purchased. They insisted on looking when I would have given up. Then they told me they no longer made that specific rod but I could go back to my local store with the info they had given over the phone and get a refund or apply to something else. I went expecting a hassle and the customer service guy was more than willing to do whatever made me happy. I went to pick out another Wright & McGill rod but none on sale and much more expensive. I was just gonna pay the difference but the salesman offered to exchange at no extra charge. He went to the front desk and made sure there was no problems with the exchange. I have never had such a great experience dealing with a refund. And, they were all smiles and happy! What is this world coming too lol. They earned my business!!! I went back and bought two depth finders and a bunch of other accessories. We have several outdoor retailers in this town I could shop with but Cabela's has earned all my business. I've never been to any other Cabela's store but the North Alabama store is superb! Keep up the good work and thanks!"
Fishing rod Life Time Warrenty problems
"If you buy a rod from from Cabela's and part of the reason you decided on a particular rod was because it was was presented with a Life Time Guaranty; be advised you will have to wait, jump through hoops and be without a replacement rod for a long time before Cabela's fulfills their promise. After calling "Customer Service" I was advised to bring the rod to the nearest store and I would be given a replacement. Upon making the trip and waiting in line I was then informed I would have send the rod back to the return department. Now I am told told they no longer carry that rod so I can only receive credit but I will have to wait an additional 2 or 3 weeks until they process the claim. Thanks a lot Cabela's - you ****!!!"
"Garhole!! The absolute worst place to bring your boat; unless you want it in a month, pay through the nose, and have more wrong with it than when you dropped it off. Incredibly unhelpful staff that is inept to give them any credit. After recognizing what happened to my boat & bringing it to the attention of the service manager, the first thing he did was to start crawfishing & say it was like that when I brought it in. When I asked why it wasn't noted on the intake invoice (because it wasn't) he looked me like I lost my mind. This was after it took over an hour to find my invoice, pay it, and then locate my keys. I couldn't wait to bring it somewhere else. "
Tailed Me Like a Criminal
"I've been buying hunting and fishing gear from Cabela's for over 20 years online. I've never been inside a store because I never lived anywhere near one. So when I moved to Falls Church, Va and found out they opened a new store in Gainesville,Va off Hwy 66, about 10-15 miles away, I couldn't wait. So I'm all excited to check it out and make the trip on a Saturday morning. All I wanted to do was walk around and check everything out. About 20 minutes into my happiness I noticed I kept running into the same dude. It's 90 degrees outside so I'm in shorts and flipflops, this dudes in a blue long sleeve shirt and slacks. I figured I'd move to the other side of the store real quick to get away from him and check out what's over there. Sure enough, I turn around and there he is. Hmmm security guy is following me. No biggie. So I'm checking everything out going up every aisle and the dudes following me. I turn around and he acts like he's looking at something on the shelf. So I started walking off real fast and zig-zagged through a couple of aisles and stopped real quick and turned around and stood there. Here he come around the corner right after me. When he saw he was busted he stopped and grabbed something off the shelf like he was checking it out. I went straight to checkout and when the clerk asked me if I found everything I said no, the security guy keeps following me around and it's making me uncomfortable so I'm leaving. 23 years in the Marines, I work for the Dept of the Navy, a Top Secret clearance, over 6 figure salary, MY FIRST TIME EVER TO STEP INTO A CABELA'S, and they treat me like a shoplifter. Hello Gander Mountain."
Customer service/ false advertising
" My husband drove an hour and a half to get to Cabela's for a boat motor that was on sale online when he gets there they tell him it's not on sale and they will not honor it . The manager Mark sat and argued with my husband over the ad . extremely poor customer service . guess we'll take our business elsewhere"
Never Buy a Firearm online.
"The stores hate it when you buy online. They will make you jump through all kinds of hoops and you will be so frustrated by the time you leave. Buying a firearm should not be a long drawn out process. If you pass the background check you should be in and out but Cabelas will make sure you are there for hours! Total lack of respect for people's time! "
The Cabelas Card...
" The bank randomly cuts your limit without notice. I have decent credit, have always paid more then the minimum and they cut my limit in half. I had over half of the limit available so while I didnt go over, the reduction of available credit negatively impacted my credit score just as I'm shopping for new vehicles. There is lots of information on forums about the financing bank doing this all the time with no notice. "
Losing track of stock..scary!
"Purchased a pellet rifle online (Cabelas Canada).It's fantastic!Thought a matching case would be nice. Web shows they have it, but unavailable to purchase online for some reason.According to the website they had cases in stock in store in Calgary (live in BC here)Called the store & they said they had 18 in stock, so had a relative drive out there.When she got there the salesman said all 18 were all missing! Huh? ( but tried to sell us on other products)So I called the store in Nanaimo, the guy said his hand was"literally"on four units!He said I couldn't order from him/the store directly, I had to use the 1-800 number, which I did.Over a week later I get an email from customer service saying they no longer carry them/no stock left? Huh?This is fascinating!! An arms dealer?? ..not knowing what stock they do, or do not have?Wow!Wonder how many handguns/rifles/ammo they've lost!!!?One has have to have certification out your ying/yang to possess arms, but apparently nothing to sell them!??Well, they were bought out by Bass Pro late 2016..one assumes they just don't care anymore..."
on line purchases, refunds and shipping costs .. buyer beware
"I have purchased a few items on line now (starting with amazon who are excellent to deal with) and have begun to do so with cabela's. Living in Vancouver, driving to the retail store is about 45 min ...... so I ordered the pistol "extreme" range bag after meticulously going over the size, the features etc., as I’m not one to purchase and return... and being Cabela's I thought I was dealing with a reputable company. The bag arrives and IMO, it’s not even close to what is "shown" on the website... it shows it as a 2 pistol case with its own proprietary pistol case holders on each side of the bag... and they look pretty large on line. in reality, each "pistol holder is barely 5" high so there's no way any standard sized gun could fit..... ever. the site says the case is 8.25" high ...... so I thought it would be Ok... secondly, the label on the bag says "Cabela’s extreme MEDIUM sized bag"....... Really? Nowhere on the website does it say it’s a medium range bag, and if it did, I would not have bought it as I would have known it is likely too small. Called service and explained to them what happened and they told me to return it in person to the nearest store (45 min away) for a full refund. Well, why did I buy on line in the first place??? I said I could return it the same way it came via mail, and they said I have to pay for the shipping ..... Laughter... really?? I looked on their website and they carefully tell you that they'll pay the refund and taxes...... but they leave out any mention of shipping. So really, the customer pays for cabela's on line misrepresentations if they are not in a position to bring it back to the store.... I think Cabela’s is fine when you buy at the store, but for on line purchases? Buyer beware....with amazon giving full refunds and shipping in 99%of honest cases, there is no room for a business model like this to exist. I will be mailing back to Cabela’s and I’ll pay the shipping................. but this is the last item I purchase from them, and it’s a principle issue. I'll use them for research and lotsa questions.... (Family hunters and fishermen, kids, niece’s nephews, friends .. Christmas, birthdays, presents etc.) , then I’ll go and buy elsewhere, and for on - line, it will be amazon.....their customer service is incredible and never disappoints."
Forget Their Cabelas Club Credit Card
"Do yourself a favor and skip the Cabelas club credit card. World Foremost bank is a probably the worst bank you will ever deal with. The Club is a good idea just not with this bank. The sad part is Cabelas washes their hands of any issues with their credit card division and will take no responsibility and offer no resolution to issue with the bank."
"Bought a Maverick hunter on January 28th.Received it on Feb 5th.There was rust in both chambers ! For a 579$ gun, that was not expected so I returned it.Item received at Cabelas's warehouse on Feb 10th.I did follow up every week and they keep telling me «you know we are still in the Christmas rush» ?!?!Took until march 5th to have the new shipping label created by them and another 9 days to received the replacementReceived the replacement one yesterday (march 14th), there is powder smell and trace in both barrels, not cleaned, bags containing instruction manual and others stuff were torn up.... I'm SURE shotgun was previously owned and used !Called them, they keep telling me this is due to «fire tested» and this is not a return from anybody else...quite difficult to trustI would have paid a lot less bying a used oneVery disappointed"
"Placed an order for a reel & rod total $167 then I put in a $50 off coupon and the system took it, I submitted the order and everything was fine. The next day I got an email saying there was a problem with my order and right away I knew what was happening, the bastards saw my order and did not want to honor the $50 off coupon.Talked to someone in chat and she said my card was declined (BS), called my CC company and they said the charge $117 was approved on their end, called Cabelas up and gave them a different card, the douche bag came back and said that card was declined too, wow, gave them a third card, he went off and then came back and finally told me the REAL REASON, "Sorry you can't use the coupon because you have to buy $500 or more".I told him the system took the coupon and let me submit the order so Cabelas should honor it, NOP, finally I gave in and told him to take off the coupon then he said "oops the reel is out of stock now", I told him it was IN STOCK when they took my order so they have ship it, NOP, frustrated I told the douche bag "Cancel my f.. other".Also their free shipping (you need a coupon code first unlike Amazon, Jet.com, Walmart or other reputable places where there's no code needed) is not really free, for fishing rods they charge a surcharge of $8, Walmart's free SH is really free SH, I bought rods from Walmart and never had to pay any surcharge. I hope people never buy from them and pay full price again, go to ebay or Jet.com or Amazon, save yourself money and from frustration.Let's hope what happened to Sports Authority (another shitty company) will happen to Cabelas, bankruptcy. "
"I sent a jacket I purchased for my son to exchange. The customer purchase person kept repeating "It will be two to three weeks before the exchange will be received", I told her that I know from UPS tracking that the jacket has been received by Cabela's two days ago, nothing in the system, the continued repeating of the same thing although I had stated twice that the jacket has been received by Cabela's. Clearly customer service is trained to repeat, repeat, repeat, no matter what the customer asks. I will not order again through Cabela's, I would rather pay more locally that get the run around."
"I ordered a product online from Cabela for delivery to store on 12/29/2015. I received an email confirming the sale. A few days later I checked the order status online and found that the status was "Cancelled". I called Customer Service and was told they were "Out of Stock" and that they do not inform customers that orders have been cancelled if the order was for "delivery to store". Here it is less then 10 days from when they cancelled the order that they have the product back for sale but at 25% more then the price they had back in December. Very deceptive practice."
"My question required immediate attention from a CSR because it involved an expired free shipping code that was only 1 day past at the time of my inquiry.After not receiving any response via email, I called the customer service phone number and was un-lucky enough to get the CSR from HELL, who refused to help me whatsoever!!!As my concern stated, I had 2 items in my cart for 2 days without knowing when the free shipping code expired and to my surprise, it expired the day before I went back to the cart to purchase it. Had many things going on at the time (before Christmas) and simply forgot to complete the purchase. Received a reminder email from Cabelas on Sunday 12/20/15 that the items were still in the cart and when I went to purchase them thats when I discovered the free shipping deal was no longer available. Tried to get someone in customer service to help me get the free shipping to no avail. So, I purchased the items from Gander Mountain and got an even better deal because they not only price match competitors, but they also give an extra 10% discount. I wont be shopping at Cabelas anymore because of this incident and their lack of response to correct the situation. Now I see why there are so many bad reviews online about Cabelas (LACK OF) customer service. "