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Stores > CVS Pharmacy

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  • CVS Pharmacy

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Rating 2/10


"Today I have called four times at Schaumburg 8478851326 to ask if my prescription is ready to pick it up. After waiting long time for them to answer, the lady said hold on and does not permit to talk a syllable. Then, after to wait almost 20 minutes finally the call is hung or simply no one answers. Is terrible customer service. I think the customers deserve respect.



This review was modified by nohorachacon on January 07 2017 06:14:12 PM

Rating 2/10


"visit cvs pharmacy line was short ,pharmacy staff will not wait on customer and the line got longer. The staff not friendly, and rude.Every time i visit cvs pharmacy the staff take their time waiting on customer.Customer service is the worse i ever seen for a phamacy. I never do reviews, but cvs pharmacy is so bad i had to write a review.I hope cvs pharmacy improve .You need new management team.The one you have now is not doing their job."

This review was modified by taffy2007 on December 27 2016 11:39:04 AM

Rating 2/10


"In January, CVS took over my local Target Pharmacy. I was hesitant but knew that most of the staff would stay so I kept getting my prescriptions there. The customer service is still wonderful. The staff knows us. They are sweet, understanding and patient.
CVS, on the other hand, is a pain. At Target, when we filled 5 prescriptions, we received a card for 5% off our total Target purchase. CVS gives you a $5 CVS gift card after filling 10 prescriptions and has a dollar limit on how many you can earn in a year. Can I spend a CVS gift card at Target? No. Is there a CVS store near me. No.
Next, Target along with other chain stores had many generic prescriptions at $4 per month or 3 mos for $10. CVS does not have that. So now I am moving 7 prescriptions to WalMart. $70 for 7 prescriptions for 3 mos versus $200 for one month at Target. I have already moved 3 prescriptions to WalMart because of price.
Now, I am not a fan of WalMart. Their customer service is nothing like Target's. I would much rather go to Target for my prescriptions. I would much rather shop at Target. But since I won't be there on a regular basis, Target/CVS will lose my shopping business as well as my prescription business.


This review was modified by embroidery59 on September 29 2016 03:13:04 PM

Rating 2/10

CVS Refuses to Fill Prescription!

"I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County
EMT personnel with a badly locked knee. The attending physician prescribed Percocet 5mg/325mg every 6 hours, (10).
The prescription was written by Anay Castro, DEA # 03320730.
The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.
My husband complained to the store manager who said something about drug interactioins and it was for my protection BUT the assistant pharmacist told us candidly, until she was told to hush by the rude pharmacist who threw a prescription at her that too many drug abusers trying to buy drugs such as percocet at that particular store...So rather than call the hospital to verify the prescription we were profiled and refused the meds.
We bought the Ibuprofen also on the doctor's prescription and went across the street to Walgreen's Pharmacy where the prescription for Percocet was filled with no issues, no rudeness, and a smile.
I'll transfer my monthly prescriptions on Monday and make sure to inform family and friends why I will no longer be a CVS customer

This review was modified by Gita13 on June 25 2016 01:05:06 AM

Rating 2/10

My CVS went from bad to worse to more worse

"We used to have long lines no matter what time you went to shop. CVS installed self checkout stations, which yelled the most basic of instructions at you, but at lease the lines were better. CVS then took out all the self checkout stations and are more understaffed then before. Back to even looooonger lines."

Rating 2/10

Adding fuel to the fire! ----- Longs Town Center, Honolulu

"Of course the title refers to the already overwhelmingly negative reviews. So I guess having one more poor grade is not going to make a difference.

When asked what happened to the blood pressure monitor, which is sitting quietly in a little corner of the store, the staff responded that it was out but not sure when it'd return, nor why it was out.

Just what kind of an answer was that!? She could have checked with a supervisor, assuming the latter might know better. To be sure, however, staff usually reflects the attitude of their superior, and if they have a "good boss", they tend to act in a lax manner accordingly!



Rating 2/10

Insensitive/rude service at Pharmacy Counter

"CVS at Davis Straits in Falmouth, MA. Brought my 75 year old sister in to pick up a prescription for Tamiflu, she had just been diagnosed with the flu by her Doctor. Her prescription wasn't ready so she took a seat. I was next and my prescription was ready. Before Andrew finished my order they called my sisters name. I told her to come up and Andrew said "no" she had to go to the back of the line of 4 customers. I explained she had the flu but he didn't care. There was a 2nd register and staff that could have assisted the next customer. I have never had such rude, insensitive treatment at a CVS in the past. Nice renovation but probably need the old store's employees. Andrew March 28, 2016 106 Davis Straits, Falmouth MA. 2:49pm."

This review was modified by graceleva on March 28 2016 05:51:21 PM

Rating 2/10

"CVS in Navarre, FL terrible. Monday afternoon on 9 Nov, went in for a carton of milk, not one carton in the entire store. Clueless clerk, unaware they were out of milk, said they might get some in later that afternoon or might not get any until tomorrow. Front of store entrance filthy, parking lot almost impossible to navigate due to standing water from poor drainage."

Rating 2/10

"CVS is by far the most inept pharmacy I have had dealings with I am a nurse and take care of patient medications, but dealing with CVS is a total nightmare. For the past 3 weeks in a row they have messed up on their RX. Pretty dangerous if you ask me. The pharmacy techs are rude and extremely unhelpful. If they mess up they blame the customer. "

Rating 2/10

"CVS Pharmacy at Mounds View #5999 lost prescription my dad's doctor sent in, and then they said they would call the doctor to get the prescription--never did, a big lie! We still have not got the medication since the doctor sent in the E-prescription more than 10 days ago. Also we were given someone else medication when we went to pick up our prescription in the past, and were given wrong doses of medications."

Rating 10/10

"went to the CVS Pharmacy @ walnut in New Braunfels, Tx. It has been a while...on 9/16/2015 @3pm - I must say, the pharmacist on duty (Isac) was absolutely so polite and helpful. There was a female there prior to him working there, she was always so rude and short. I really hope they don't move or replace him. It doesn't hurt to be polite. We tend to remember how rude everyone can be, it doesn't hurt to notice the good in people every now and then. "

This review was modified by Marisa1525 on September 16 2015 02:20:39 PM

Rating 2/10

"CVS is the bane of my existence. Pharmacy ALWAYS and I mean ALWAYS running out of a medication or supplies. Items that are on a monthly/tri-monthly refill. Every 2 months they say I must wait for a daily medication which is filled once per month. The wait time is 3-5 days. They complain TO ME that ERs, clinics, MD offices call and deplete their supply; that is NOT my problem. Today it was the wrong testing supply that I noticed, not they. Last week I was quoted the price of a medication, to have the amount in hand. I return to the Pharmacy and they could not find the dollar amount and said it was not on the screen. Where did they obtain the initial price? On no, not their problem. Currently NOT taking the medication. This is CVS, Walsingham Rd. Largo, FL"

Rating 2/10

"store #5012 on main st in Carson CA, has the worst pharmacy department i have ever had the misfortune of dealing with ever. They have tortured my family with multiple calls referring automatic refills, 6 months of opting out of their system,and talking to the pharmacy manager,repeatedly, gets you reinstated, after about 3 weeks, the pharmacy manager allows staff, with nothing better to do, to call people to ask if you can refill an automatic refill, we were at one point receiving 20 calls a month, from CVS store #5012, to a deaf woman, who would answer the call, and the automated system(since she couldn't hear the prompts), was hanging up and the system was re calling!!!! i asked to be switced to texts this would stop and start and this went on for months, before i took her number away from the unsupervised staff. they were abusing it,and upsetting our entire family!
i have since been in in automated, call hell, were the pharmacy manager(who keeps blaming the CVS 1800 number) keeps allowing my moms removed number and my cell number to be put back on the automatic system/human calls continually.
i have opted out multiple times,(on the 1800shopcvs/calls/opt out) but this pharmacist isn't in control of her employees or store, so what ever you do, exactly what you want... they do the opposite.
if you want poor service and no management oversight of the medications for your valued senior in your life, then please go to the worst pharmacy in the south bay. store #5012 on the corner of Vermont st. and main st, in Carson California.90745

Rating 2/10

"CVS: 7217 Cincinnati-Dayton Rd. , West Chester, OHIO

Horrible customer service. Pharmacist treats customers like they are cheating and pretty much asks for a background check if you are getting something stronger than Ibuprofen WITH A PRESCRIPTION from a board certified MD. I was in a car accident and asked me 10 + questions before filling my prescription. The following time I went they didn't have enough medication. I needed 60 pills and they only had 34! 34!!! And it's a common, non narcotic medication. To make things worse, his English is terrible. Never going back!
I give them a big ZERO in customer service.

This review was modified by Barbarella7 on May 02 2015 09:27:12 PM

Rating 2/10

"This review is in reference to c.v.s. Store 1315 at725 w. End boulevard.the service in the pharmacy department supersedes incompetence. E.g. Prescriptions dropped off in the morning one day and not filled the next evening. The latest occurrence is what has prompted me to write this review. My wife dropped off a prescription for a schedule 2 narcotic at 4:15 yesterday to be picked up today at the same time . She asked the person who took the prescption if they had enough in stock to fill it knowing that they can only give you what they have in a schedule2 drug. The worker assured my wife they had plenty. I happened to call the pharmacy to refill 2 other medications. I asked the pharmacist if the prescription my wife had dropped off was ready and he informed me it had been put on hold. I asked why, was put on hold for 5 minutes, and then informed that they did not have enough to fill the prescription. I asked how many he had and i was told 54. The weather on this day is so egregious a mixture of rain sleet and snow making travel impossible and the forecast for the next 2 days is calling for the same and I would be without a medication that cannot be stopped abruptly. If this were to occur I would not only be in agonizing pain but suffering from life threatening withdrawal symptoms, as I have high blood pressure. My complaint first of all is my wife was given incorrect information, the most insidious aspect of this situation is that someone should have called me immediately since they had already had the prescription in their possession for almost 24 hours, so I could make other arrangements before this horrendous weather began. Is this a stigma attached to federally scheduled drugs? Had this been my blood pressure medicine would I have received a phone call? Other reviewers have stated that when they went to cvs drugstores for any narcotic prescriptions to be filled, they were treated like doctor shopping street junkies. I happen to be an almost 60 year old man on SS Disability who is not even able to drive. Thsee types of occurrences seem to be the norm in most of the reviews I have read regarding cvs stores. Look at your reviews cvs 1.36 stars out of 5 on average other stores similar ratings. What is going on? You have lost my business and how many others will you lose?"

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