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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.43/10 6.43/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 2.86/10 2.86/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

145 Customer Reviews

Rating 2/10
1/5
modified review posted

"One of the very worst camera buying experiences I have ever had! I have been a professional for over 30 years and a past Baraboo Wisconsin camera store manager. I got my Canon6D but never the warranty or instruction manual as so promised. I have also file complaints at other institutions. My email is codyfoto@hotmail.com if any person has any comments or questions. Shared on Facebook and my over 1,200 plus photography students"

modified review This review was modified by codyfoto4.... on September 12 2014 09:50:41 AM


Rating 2/10
1/5
modified review posted

"When shopping on the Internet, it is important to watch out for liars, swindlers and thieves. Ignore the phony 5-star ratings posted by Closeout employees. The ones suggesting that this company is a fraud are closer to accurate. To say outright that they are swindlers, liars, and thieves would probably get me sued, so I'll just post my experience and let you compare it to the other 1-star postings and let you make your own decision.

I ordered a camera outfit from them back in April. The ad clearly said it was a Canon camera and two Canon IS lenses AND it said that is included US warranty. I received an email from them the next day saying that I had to call them to verify my credit card before they could process the order and then the fun began. First came the high-pressure sales effort to buy a $24.95 charger for ONLY $125.00! (I know what they really sell for because I bought one elswhere.) That didn't work so they told me I was getting an International version of the camera and that a US version with menus in English was $300.00 more. While it is true that such a version exists, and that there is such a price difference, a Canon representative informed me that those cameras are NEVER sold with a USA warranty. Since the ad stated I included a USA warranty, that was their first lie. I told them to ship the order as I placed it. 18 days later (speedy shipping, no?) I received a box with a refurbished and cosmetically battered (albeit functional) camera. Instead of a 28-135 I got a 50mm Canon lens and instead of a 70-300 Canon, I got a Sigma. And the Sigma wasn't even factory packed. It was wrapped in bubble wrap and dropped into the box to bounce around. I called and demanded a return authorization. First they told me that I got exactly what I ordered. Here we have bait and switch without the consumer even being told they are being switched. Sound like a swindle to me. How about you?

But after I emailed them a screenshot of their own web page with the offer, they backed off of that. They still wound up charging me $300 extra for the lens and nearly $200 for shipping that was supposed to be "free shipping." So my "bargain" has now zapped my credit card $500.00 more than the outfit was offered at and I still don't have any equipment. Those were lies 2 and 3. I have document 15 phone calls and 12 exchanges of emails. I have been told, "Your shipment will arrive June 3." It didn't. Lie 4. On June 5, I called and was told, "We said June 13, not June 3". Lie 5. June 13 rolls around and still no shipment. Lie 6. Now they don't bother returning calls or emails. Therefore they have taken my money, but given nothing in return. Sounds like something a thief would do to me, doesn't it you?

Are they swindlers, liars and thieves? My experience suggests very strongly that they are?
"


Rating 2/10
1/5
modified review posted

"BIG and I mean BIG SCAM!!!! Bought a Canon 5D Mark 3 and the new canon 24-70 2.8 L2 lens for $4600 which is a pretty good deal for such great equipment. First time they "sent it" never showed up and they gave me the biggest run around saying how it got lost in the mail and that they would refund my initial shipping charge, and send another one. I of course think the best of everyone and said "ok". Funny thing is when I asked for the tracking number he said to call a different number, so I did and there was no answer. I called about 10 times and waited a day no answer. I called the other number and Rick answered again saying to leave a message and that he couldn't get the tracking number. I reply "this feels like a scam" and he says "how could it be a scam if I answer the phone". I tried the tracking phone number again no answer. I called Rick back and no answer, I kept trying for a few days and no answer. Closeout Digital is a scam and never sent the products and gave me the run around. Thank GOD for Bank of America and their amazing claims department for giving my money back in full. I hope they find these cheap hustlers and make examples of them. "


Rating 10/10
5/5
modified review posted

"I purchase almost everything on-line and I found a great value for a Canon T3i at Closeoutdigital. Their website was easy to use and their customer service representatives seemed genuinely interested in making sure the transaction went smoothly. Unfortunately, I had to cancel the order for financial reasons and I can't say enough about how quickly and efficiently it was handled by their customer service representative. Their great service was greatly appreciated. Based on my experience, I highly recommend Closeoutdigital as company that offers both great service and great value."


Rating 2/10
1/5
modified review posted

"June 11,2014 I ordered a Nikon D600 total price $1,099.00. I received an email that I needed to call in to confirm my order since I ordered on line... when I called in they told me that the camera's language was in Japanese and I would be unable to change it. I was told they could change my order to an English language camera for a total of $1,499.00, after some thought I agreed, he than gave me a total of $1,531.00, as he was putting $32.00 on for shipping insurance. I told him to cancel my order. He then agreed to take off the insurance and upgrade me to express shipping that my camera would arrive by June 21,2014. I agreed... June 23,2014 I called regarding my order that I had not received. I was told it would be delivered that day via UPS, I advised the represented had already been there that day, he assured me it would arrive by 8pm on 06/21/14.. it did not. I called again on June 25th, and was told that my order I was told that it was being overnighted to me and that I would have it by June 26, 2014 according to the tracking number. I advised them I never received a tracking number. When I tried to express my dissatisfaction with them and that I felt I had been lied to, I was asked if I wanted to cancel my order. I asked how that was possible if the camera had already been overnighted to me, the representative than stated it was still in there warehouse that they would be overnighting it to me that day..... I was lied to again and again by this company.... I canceled my order with an extremely rude representative that told me to "go ahead and pay more someplace else".....I would never do business with this company again, and I warn others against it. Now waiting for my refund.

09/24/2014 UPDATE......... They still have not refunded my money!!!!!
"

modified review This review was modified by mpeterick on September 24 2014 09:36:45 AM

Rating 10/10
5/5
modified review posted

"David was very helpful and I appreciate it and I will buy from him again"


Rating 10/10
5/5
modified review posted

"Good customer service and good respond when I contact them on the phone "


Rating 2/10
1/5
modified review posted

"WARNING

Shoppers BEWARE, this company is a rip-off! They advertise real products with really low prices. I purchased 2 of their products online. Two days later somebody from their company called me see if i wanted to switch to the USA version of the same product which was $350 more expensive, stating the one I picked - canon 7D - was a Japanese model with plastic body with Japanese language only. So I decided the gentleman talking to me about the switch was probably right so i switched.
After researching I found out that there is not a 7D with plastic body. The Japanese version has 2 languages Japanese and English. The camera I received has both English and Japanese language, and after I scanned every barcode on the box, nothing but Japanese sites came up meaning they sent me the Japanese model WITHOUT warranty card.

The other item I ordered was a 100mm f2.8 L IS USM lens. This company had the nerve to sent me the non L series which cost $450 cheaper. When I called the company they said the boxes are similar and the shipping department must of made a mistake. I really believe they were just trying to scam me.

I mailed the lens back the same day for $20 which they received in 3 business days. I paid over $100 for 2-3 day shipping when i initially purchased both items, which aggravates me even more.
I spoke with Ben who told me they mailed the lens on a friday however the following Thursday when i called to demand the status of my lens they provided me a bogus tracking number. After 27 days, a bunch of phone calls and lots of broken promises I still don't have the lens I paid for. I wonder how many of the 5 star reviews they bought? I would give them no stars at all, but that is not possible
I knew their prices were too good to be true.
It's truly sad there are companies like closeoutdigital.com online.
"


Rating 10/10
5/5
modified review posted

"I accidentally ordered an import camera. They called me and we got the order cancelled with no problems"


Rating 10/10
5/5
modified review posted

"I mistakingly ordered a camera body without the lens. The courteous customer service department mentioned that to me. He then presented other attractive options which I could not afford at this time.

They cheerfully refunded my money and I will definitely buy from them in the future. In fact, they sent me a spec sheet on the unit I am budgeting for and will be buying in the next 90 days.
"


Rating 2/10
1/5
modified review posted

"Beware! Do not ever buy from this site! This is my experience with closeoutdigital.com. I should have taken other people's reviews about this site. "Bait and switch!"
First and for most, I was lured into this site due to extremely low price DSLRs. I purchased a 70D, 18-200mm IS lense with a 430EX flash. The confirmation email says I have to call 408-409-7801 to verify the order. The sales representative was very blunt. Then he said that the 430EX flash would not work with my digital camera. I had paid my purchase using American Express through the closeoutdigital.com website. Now he said the company does not accept American Express and wanted me to use Visa or Mastercard. I said i only have Amex. He interrupted me and said my order has been cancelled and hung up without giving me a chance to say anything else.
Then I did a little search about this e-store. The VISA credit card company declined to pay this site. Other people's reviews are very much similar to mine.

Beware! Do not buy from this site!
"


Rating 10/10
5/5
modified review posted

"I TALK TO JOSH,A NICE PERSON TO TALK TO."


Rating 10/10
5/5
modified review posted

"was able to easily get a hold of a customer service rep. with out having to wait a long time. He was very helpful and informative and answered all my questions."


Rating 10/10
5/5
modified review posted

""David Fuller called me personally to check my order, and within a few moments spotted I had ordered a lens that would not be fully compatible with my camera. His alertness saved me time, money and angst. He was so helpful, I added to my order an item I had found elsewhere, but felt better about entrusting to him and Closeoutdigital. Thank you !""


Rating 10/10
5/5
modified review posted

"The customer service agent called me personally to check my order, and within a few moments spotted I had ordered a lens that would not be fully compatible with my camera. His alertness saved me time, money and angst. He was so helpful, I added to my order an item I had found elsewhere, but felt better about entrusting to him and Closeoutdigital. Thank you !"


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