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RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

115 Customer Reviews

Rating 10/10
5/5
modified review posted

"Items ships from Kyrgyzstan, about two weeks for my delivery. Legit / all tax stamps with non-repeating serial numbers made in Neuchatel with Russian warning labels, tasted fine. I've accidently had bootleg Marlboros before overseas and they're not bootleg. Good price, service and overcommunication, which in this case was welcome, in regard to order status. They earned a repeat customer"



Rating 10/10
5/5
modified review posted

"I have used this company for the past few years and they have been great. Once my shipment did not arrive so they resent and I received it in less than two weeks. Very easy to work with, good prices and reliable shipments."

modified review This review was modified by jdwyer3919 on May 23 2014 09:31:35 AM

Rating 10/10
5/5
modified review posted

"If you want cigarettes in hurry, go down to the gas station. If you want them delivered to your door and save money too, these are your guys. I have used them for years now with only a few shipment issues and those were fixed quickly via email.
Be aware that they charge your credit card immediately as a cash advance even though the shipment wont show up for 30 days. But still a good deal.
"

modified review This review was modified by JWM727 on April 10 2014 05:54:40 PM

Rating 2/10
1/5
modified review posted

"This is the 2nd time i ordered from them. first time it took 4 weeks to receive. this time took 7 weeks . . i canceled the order and 3 days later they showed up but i done asked for a refund but yhey didnt even give me the amount i paid them."

modified review This review was modified by Babygirl8 on March 19 2014 08:01:29 AM

Rating 10/10
5/5
modified review posted

"I have been a faithful customer for over 2 years and as of yet find the company to be above board. The only complaint I could possibly have would be the shipping. The packages come undamaged and generally in the time frame set up by the postal carriers so is not the fault of CIGoutlet. Any way I would recommend this service to any one that could benefit from it."


Rating 10/10
5/5
modified review posted

"Great Prices. All orders delivered in a timely fashion, I have ordered from this company many times. They are great!"

modified review This review was modified by suzirx2ciggs on March 10 2014 07:34:44 PM

Rating 10/10
5/5
modified review posted

"Never had a problem. Delivery a little slow, but now I plan ahead."

modified review This review was modified by withavengeance on February 22 2014 10:39:12 AM

Rating 10/10
5/5
modified review posted

"I've been buying from this site for 3 years. This company has always been great to deal with. A few times my shipments have been lost and they have always reshipped at my request rather than a credit.

I have ordered from other companies and didn't like the service. Sure it takes time to get an order but with shipping it is still half the cost of buying locally.
"


Rating 10/10
5/5
modified review posted

"Been with them for a few years. great customer service, Linna's the best!"

modified review This review was modified by charlotteg on December 31 2013 07:51:06 PM

Rating 10/10
5/5
modified review posted

"excellent customer service in following through
on delivery. cigarettes are fine and lots
of choices not found locally.
"

modified review This review was modified by adamminorgeek2 on December 15 2013 03:24:34 AM

Rating 10/10
5/5
modified review posted

"I recently re-ordered from cigoutlet after they resolved some delivery problems from earlier this year. I have to say their customer support has always been outstanding. When I didn't receive two orders in a row back in April, they refunded each payment instantly and apologized for the delivery problems. Email support response time is also excellent. After a few months, they let me know the delivery problems had been solved and now I am ordering again with no problems. They are quite trustworthy in my opinion. "

modified review This review was modified by mcss55 on November 16 2013 03:43:33 PM

Rating 8/10
4/5
modified review posted

"I realize you are outside the USA, won't it cheaper to ship all at once."


Rating 6/10
3/5
modified review posted

"Russian Marlboros suck,Ones from Sweden exc..
Don't like this new 1-3% additional charge. Mastercard would be nice since I have to get a netspend visa just to order smokes.(More fees/cost)
Prices keep going up...pretty soon they will be cheaper at store!
"


Rating 10/10
5/5
modified review posted

"So far I am very happy with cigoutlet. If there has been an issue it is solved. Sometimes it takes longer to get a package than other times but generally it is here within 3-4 weeks. If a package gets lost somewhere they reship it."

modified review This review was modified by pamela1956 on October 20 2013 03:06:07 PM

Rating 10/10
5/5
modified review posted

"I order once/twice a year, never had a problem from them in the last 3-4 years."

modified review This review was modified by Sabrinawilson529 on September 29 2013 07:16:41 PM

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