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Ratings Rating
Full Rating Profile
  • Rating 4.83/10 362 reviews

    4.83 / 100
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  • CHIEF contact information

    • Address: 8604 Cliff Cameron Dr. Suite 105 Charlotte, NC
    • Contact: cust.services@CHIEFsupply.com
    • Phone: 888-588-8569
    • Customer Support: 888-588-8569
    • Business Hours: 8 a.m. - 7 p.m. E.T., Mon. - Fri.
    • Fax: 888-588-8590

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 363 Customer Reviews

Rating 10/10
5/5
modified review posted

"I ordered a pair of BDU shorts from these guys. They gave me a 15% off coupon code for a first time customer and it worked like a charm. I saved about $4 over everywhere else. They shipped immediately and I got my item in four days. Very nice, will shop with them again. "




Rating 2/10
1/5
modified review posted

"Ordered over $300 in supplies from these guys on NOVEMBER 29th, as Christmas presents. Everything listed as 'in stock' on the website. On December 8th, NINE DAYS after placing the order and having heard NOTHING from these guys, I sent an email to inquire what was up. The seller responded that 1/2 the order was out of stock with no clear availability date, and asking if I wanted to split ship the order, so the in stock items (what a surprise they had any by now) could ship. I told the company, YES, these are Christmas presents. Please ship. On December 10th I received a shipping notice from them. Nice. Then the real problems started. Using the tracking number they provided, I noticed that the item was not moving. A label had been printed, and an origin logical scan was recorded, but no UPS physical scan to show the item was actually on the way. I waited. And waited. I put a UPS trace on the item on December 17th, as there was still no sign of the package actually existing. I contacted the seller by email and phone. They stated it would arrive by Saturday. I asked about the other items and was told that there was no way to know when they would ship out. I had to file a Paypal claim to get resolution. I am extremely disappointed in Chief's customer service. If you plan to order from them, you will have to call and speak to a person who will have to go and put their hands on the item to be sure it is there, and then you will have to pay extra for reliable shipping. Keep that firmly in mind before you order from them. And if you are ordering gear on any kind of deadline, forget about using them."

modified review This review was modified by HSS1 on December 21 2013 03:37:22 PM

modified review posted

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Rating 2/10
1/5
modified review posted

"Absolutely terrible customer service! Do not order from this company! I ordered and my confirmation email said 5-10 days. After15 days i emailed and received an automated response stating I'd be contacted in 48 hours. After a week, I called and was on hold for 30 minutes before talking to a service rep. She informed that my items were on back order and she would get right back to me after checking on them. Another week passes, nothing . I published a poor review on yelp and suddenly my items are on the way... Never again!"

modified review This review was modified by coolmouse on January 18 2013 06:48:00 PM

Rating 4/10
2/5
modified review posted

"Hopefully everything is in stock. I bought three pairs of pants through the "Buy 2 Pairs, Get 1 Free" Christmas promotion. Instead of giving you just one free, they discount all items by 33.33%. This is fine unless any of the items are out of stock. Once they returned to stock over a month later, Chief fulfilled the order but instead charged full price for the product since the payment method is not charged until the product ships. I emailed Chief Supply 3 times while waiting for my product and never received a response."

modified review This review was modified by markformac on January 10 2013 07:50:55 AM

Rating 2/10
1/5
modified review posted

"Do not buy from Chief. After a week and still not shipped I emailed them every day to cancel my order with no response I get an email saying I should have seen the boots were not in stock when I ordered that was a lie no were did it say not in stock, if it was out of stock I would have went somewhere else. STAY AWAY FROM CHIEF. If there were negative stars it would be -100"


Rating 2/10
1/5
modified review posted

"THE WORST COMPANY TO DEAL WITH. Stay away from it.

I finished my TOUR in Afghanistan and I am back after a YEAR. I STILL HAVE NOT RECEIVED MY ORDER.

I am about to head for my 8th TOUR and I STILL HAVE NOT RECEIVED MY SECOND ORDER AS WELL AS THE PREVIOUS ORDER.


BROTHERS AVOID THIS COMPANY AT ALL COSTS.
"


Rating 2/10
1/5
modified review posted

"I will NEVER order from this company again. When you order from the website it does not advise you if products are out of stock, nor does it provide a message to let you know that processing could take longer before you place the order. Instead, next to each product in your email confirmation you will see "1 on order" and that it will take 5-10 business days. I was told that the "1 on order" terminology was standard and how they process thousands of orders per day, none of its other customers were confused by it. For the audience that it provides service to, you would think that the customer service agents would be more respectful. I still have not received a date that my order is expected to arrive, nor have I received any email updates of the status of my order. Chief orders its products from a different manufacturer. The turn around for updates on orders and the shipment of your order is EXTREMELY slow. If only I had known then what I know now.....Do NOT order from this company.


UPDATE: It's November 9th and still have not received an update from the company on the status of my order. I just canceled it. NEVER AGAIN.
"

modified review This review was modified by PartingWays on November 09 2012 06:09:21 AM

Rating 10/10
5/5
modified review posted

"They didn't have my items in stock when I ordered but the turnaround was reasonable so no complaints. Other than that everything was above reproach."


Rating 2/10
1/5
modified review posted

"I would not order anything from Chief Supply. I use to order certain supplies from Chief for my department because of our "low bid" requirements. Generally speaking, the shipping time was bad. Items marked as in stock often were not although you are told they are and then days after expected arrival you are told the items are out of stock. My recent purchase was the straw that broke the camel's back. I ordered an item and after six weeks I had not received it. When I sent an email I got a canned form response. After a third communication I am told they sent an email on a certain date requesting addiitional information on the order. I told them I did not receive the email and was basically told that I must have deleted it by mistake. Our email server does not allow for deletion of email that is sent due to state laws on retaining of email for three years to comply with open records requests. I went back through email and there was no email from Chief on the date I was told and after a more extensive search found no email from them in a two week search before or after the date it was supposedly sent. They had placed a "hold" on funds from the credit card that was used to make the purchase the entire time of this debacle. After nearly eight weeks of dealing with these people I cancelled the order. They then tried to charge me a fee for canceling the order because one item was a special order. I told them it was not a valid charge because in fact the item had not been ordered as demonstrated by their own emails. Finally resolved after disputing the charge to the credit card issuer. I recommended to my employer not to use this company for future purchases even though they often are the "low bidder" and was granted authority to bypass their services because we would rather pay a higher price for something and get better customer servce than buy on the cheap and have to deal with poor service and lack of respect. Save yourself the hassle."


Rating 10/10
5/5
modified review posted

"The Chief has the BEST CUSTOMER SERVICE on the internet or any merchant I have ever had the chance to shop at. I only had one problem and they immediately resolved it and the problem wasn't their fault. It was the manufacturers fault. I HIGHLY recommend doing business with THE CHIEF. Anytime I have ever had a question, they immediately responded back. And I mean IMMEDIATELY. I will definitely continue to business with them in the future and refer them to my friends."

+ Read user comments

Rating 10/10
5/5
modified review posted

"It was great! I am a costumer for a community theatre in Kansas City and was ordering uniforms for the "Cops Song" in Urinetown the Musical. I had to amend my order twice, and Anita & Lisa helped me straighten everything out. My order arrived, and it was perfect. High quality clothing, which fit perfectly. I was so pleased I ordered several more items for the show. Quality was exceptional, delivery was speedy and service couldn't have been better. Thanks for making this easy."


Rating 10/10
5/5
modified review posted

"I received my order in a quick and timely matter and the products are exactly as described!"


Rating 10/10
5/5
modified review posted

"this website was the best online shoping experince i have ever had. large selection and amasing prices. my order came in 3 days with free shiping!"


Rating 2/10
1/5
modified review posted

"My order was placed 05/14/12. Today is 06/13/12. 10-15 business days came and gone 2x. Where is my order? Everytime I call I am told a different date that they will receive the merchandise and therfore I have to wait 2-3 more business days. BUT on 06/11/12 my most recent promise date for my holster to be shipped out I was told they finally received my holster in stock and it WILL be mailed out later that day and I should expect to see it Thursday 06/14/12. Well guess what today is Wednesday and no $ has been deducted from my account and when I called today they said....wait for it.... we should receive the merchandise on our end next Monday and you should get it by 06/21/12. R U SERIOUS! Another date. At this point I lost hope, because time will go on and there will always be another date."



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