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  • CD Universe
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

42 Customer Reviews

Rating 2/10
1/5
2015-06-03

"I preordered two things from them using a gift card. When the first item came out, the product never made it to my house, as USPS claimed they tried and failed (I believe they went to a different address as we never received any notices). CD Universe saw that the product was being sent back and I explained why but they would not resend it.
The other product was sent to me several days after it was released and took over a week to arrive. However, they payment was suppose to be split, most of it going onto my gift card. Instead, they ended up modifying my order without contacting me and charged the entire thing to my card. When I emailed them, they admitted their mistake and after some back and forth they contacted my gift card holder to charge it manually and refund the amount back to my card.

That would have been troublesome enough, if two weeks later there has been no refund and they claim they've done it and there's nothing they can do unless the bank gets involved. They are now, as I don't appreciate being cheated (the nature of the transaction means that the refund could not be "lost" as they claimed, which the bank confirmed for me).

Overall their service is high priced, their shipping means that preordering anything is a waste of time as it still takes forever, their customer service was troublesome as well. I will never buy anything from here again and would go so far as to advise anyone else against it too."

This review was modified by Jadeookami on June 03 2015 05:26:25 PM


Rating 10/10
5/5
2014-09-29

"Quick delivery, customer service was the best I've seen out of the many online companies I deal with. "


Rating 4/10
2/5
2014-09-25

"In addition to music and general release movies, cduniverse.com offers adult movies and sex toys. Despite me asking them via their settings page NOT to send me anything of a adult nature, I began receiving e-mails containing EXPLICIT, pornographic photo ads selling their line of sexual lubricants. These e-mails look like any non-adult themed e-mail from cduniverse.com, so I mistakenly opened a couple of the VERY adult-themed e-mails at my desk at work, thinking they were music-related. Needless to say, images of spread-eagle porno stars is not something you want to have pop up on your computer screen at work. I wrote to cduniverse.com at least three times asking them to respect my settings and to quit sending me this sort of stuff, and I got a rather cursory reply each time, always promising that it wouldn't happen again. I told them if it DID happen again, I would unsubscribe to their service and they would lose what I assume would be a very good customer who had spent several thousands of dollars with them over the past few years. They sent more porno and I immediately unsubscribed. Oddly enough, no one with the company ever followed up by bothering to ask me why I canceled . . . Apparently, their customer service is non-existent . . . I have the string of e-mails I sent requesting something be done about this problem and the rather non-committal answers I received . . . "


No Avatar
CD Universe User

Rating 4/10
2/5
2014-09-02

"I placed my order four days ago and it is not even "scheduled" to ship until tomorrow...that's five days after I placed my order. "


Rating 2/10
1/5
2014-08-07

"CD Universe claim to have shipped this order on the 1st of July. To date (7th of August) the is ordered goods has still not reach me. All CD Universe have to say is that I mast be patient! That after they initially gave me a non existing tracking number with the initial shipping notice. Really useless customer service! "

This review was modified by Marius-in-Africa on August 27 2014 08:52:33 PM
+ Read user comments

Rating 10/10
5/5
2013-10-30

"I have ordered from CD Universe a couple of times with no problems. They are able to resolve virtually any issue in a professional and reasonable manner. I would suggest this company to my friends."


Rating 2/10
1/5
2013-06-19

"SLOW!SLOW!SLOW!It took CD universe 4 days just to process my 1 dvd order its been 7 days now and still have not got it. it will be 2-3 more days. never again!"


Rating 2/10
1/5
2012-12-18

"I returned a xbox 360 NBA2k13 game to them for a replacement 20 days back. They have not sent it yet. "


Rating 2/10
1/5
2012-12-05

"Sent for CD of The Cascades, Instead I received MP3 download ready files, they wouldn't download, then when they did, they wouldn't load, Customer service absolutely useless. Sent two emails regarding problem and also requested charge to be re inured to my account. Have never heard from them. Would NOT recommend them."


Rating 8/10
4/5
2012-10-22

"i ordered a Death From Above 1979 CD and became worried when 2 weeks passed and nothing came seeming as they have a 1-2 day shipping policy. I emailed customer service and they marked the shipment as lost. Although I was pretty irked, I was happily surprised when they sent a replacement copy for no charge!! Will probably shop here again albeit the high prices are a bit of a turn off. Otherwise, excellent customer service."

This review was modified by kimcathy475 on October 22 2012 09:44:48 PM

Rating 10/10
5/5
2012-10-20

"I have been buying from CD Universe regularly for the past five years. Their website is very easy to navigate. I'm always suprised with how much different stuff they carry. The pricing is very good and my orders always arrive in a timely manner.
"


Rating 4/10
2/5
2012-09-10

"I pre-ordered Ray Bradbury's The Halloween Tree well in advance of the release date of September 11th, 2012. 24 hours before shipment, CD Universe put me on backorder because they only had 2 copies. It would have been nice to know ahead of time that me and roughly 10,000 other people were trying for just 2 copies. I wouldn't have even bothered. This isn't my first order with CD Universe, but it's certainly my last."


Rating 10/10
5/5
2012-04-03

"I have bought a few adult movies from here, not the cheapest but not fake and good quality. I can find the type I like as well."


Rating 6/10
3/5
2012-01-12

"I've just had a bad experience with them.

Since describing it in detail would take too long I've written a blog about it.

Feel free to check it:

http://stuffhappens-justonemoreguy2.blogspot.com/"


Rating 2/10
1/5
2011-11-14

"Horrible company. I pre-ordered SKyrim. They cancelled my order after the item was shipping elsewhere. And I can request a refund because they sent the cancellation email after they closed on Friday. I will have to request it, the next week."


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