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posted Feb-10-2011 “We stand behind all of the products we sell including our inkjet printable CD-R discs. We always make the extra effort to satisfy our customers when we are aware there is a problem. Unfortunately, our records do not indicate any emails or calls regarding these discs which were purchased almost a year ago. You can always reach us during normal business hours by calling us toll-free at (877) 992-3766.”
posted Dec-14-2010 “First, let me apologize for the misunderstanding regarding the shipping charges. We try very hard to make sure our representatives are aware of all possible options. The shipping cost was higher than expected because the overwrapper comes in a very large box and UPS calculates the dimensions of the package into their charges. Also, there were additional items on the order that did not include free shipping. The $133 shipping cost was the best rate we could get for Ground shipping to Hawaii, but since you went ahead and placed the order we did give you a free upgrade to 2-Day shipping for your trouble. We thank you for your business and hope you will shop with us again in the future.”
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![Share](javascript:share_rating({"review_body":"Diabolical product, and NO customer service. I am surprised that they are still trading.<br><br>Some of their generic, inkjet printable disks (specifically the USDM Pro Select CDR Silver Inkjet Hub Printable 52X) are dreadful. They have such a thick coating on the print side that slot-loaded players (such as are in most cars and the Bose Wave) not only fail to play the disks, but may need expensive professional service to have these awful disks removed. Their claims of \u0022The best compatibility with writers and players\u0022 are ridiculous. Furthermore, CDROM2GO do not answer emails or bother to get back in touch when complaints are raised with them about product. Go to supermediastore.com and buy Taiyo Yuden. OK it\u0027s not a silver\/silver disk but in my experience it\u0027s 100% reliable and does not destroy players. I\u0027ll not be returning to CDROM2GO\/USDM.<br><br><br>You\u0027ll note below that the vendor replied. It\u0027s unsurprising what was written. Same old schpiel. I crafted a STACK of emails, even had addressed one personally to Mr Mance who wrote this response. No response to calls either.<br><br>Please don\u0027t waste your time, buyer. Go elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/CDROM2GO\/comment\/689960#comment689960","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDROM2GO.jpg","store_name":"CDROM2GO \/ usdigitalmedia.com","username":"simonpcfrost","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely terrible company. I placed an order for a DVD overwrapper (alternative to shrinkwrap). I got a call from RICHARD MOORE which was very helpful, making sure I wanted two different sizes of plastic sheets for the wrapper that I ordered. Two business days later (why hasn\u0027t it shipped???) I got a message on my VM from someone else saying the product was not only out of stock but they wanted to charge me more money to ship to Hawaii. This is typical although it doesn\u0027t really excuse that their shopping cart should have calculated this, or that Richard should have said something when we first spoke. They wanted a total of $133 for shipping, and Richard said they get an amazing UPS discount. I went to my UPS account and was quoted a price of $120 for the same service with no discount. Plus, they were offering free continental-USA shipping, which I calculated would have cost them up to $32 depending where you live. I confronted Richard about this, and he was pretty rude, saying simply that shipping was $133, take it or leave it. I told them to cancel the order. It wasn\u0027t so much the money, but the fact they were so committed to not being reasonable. If they were so inflexible and borderline deceitful during the sales process, I can\u0027t imagine what post sales support would be like.","link":"http:\/\/www.resellerratings.com\/store\/CDROM2GO\/comment\/635013#comment635013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDROM2GO.jpg","store_name":"CDROM2GO \/ usdigitalmedia.com","username":"deelirious","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"CDROM2GO were the only company that had what I wanted, so I ignored the mixed reviews and ordered. My order arrived promptly, and it was just what I expected. I can\u0027t report on their customer service because my order was handled perfectly.","link":"http:\/\/www.resellerratings.com\/store\/CDROM2GO\/comment\/381071#comment381071","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDROM2GO.jpg","store_name":"CDROM2GO \/ usdigitalmedia.com","username":"sfarmer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I didn\u0027t experience any of the problems described by the previous reviewer. I placed my order online, received a confirmation e-mail moments later, and received my packages five calendar days later. Everything went exactly as it should. Professional transaction and I will use them again next time I need CD mailers and sleeves. Note: I did NOT order any media so that may be why my transaction went smooth and the other guy\u0027s didn\u0027t. Don\u0027t know. What I DO know is that I am very satisfied with MY experience with cdrom2go.com.","link":"http:\/\/www.resellerratings.com\/store\/CDROM2GO\/comment\/267436#comment267436","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDROM2GO.jpg","store_name":"CDROM2GO \/ usdigitalmedia.com","username":"Albemarle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been using CDrom2go for nearly 5 years without any issues at all. In Dec 04 I purchased 100 dvd\u0027s. They were shipped in four separate packs of 25 each. The last pack I opened was defective and would not play in various player we have in our office. I called my salesman who advised me to request an RMA from customer service. When I requested the RMA the Customer service department (Denise & LaDonna) treated me as if I were some kind of low life. They simply refused to exchange the last pack of dvd\u0027s for new ones. If a company can\u0027t back there product I will not use them. My advise to you is to try one of the other great media companies out there.","link":"http:\/\/www.resellerratings.com\/store\/CDROM2GO\/comment\/199086#comment199086","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CDROM2GO.jpg","store_name":"CDROM2GO \/ usdigitalmedia.com","username":"KeithKey","rating":"1"}, "single");){kind=link}
"Mr. Richard Moore went above and beyond to help me out.
Its great to see that their's people out their that really care about their customers!!!!"