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98 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","store_rating":"9.50","total_reviews":"98"}, "store");)
reply posted Oct-12-2012 “Becky,
Thank You for your recent order and for taking the time to write a review.
First, I want to thank you for the compliment in regards to our customer service rep's product knowledge. We take a lot of pride in our industry and product knowledge. Next, I want to sincerely apologize for the less than satisfactory experience that you had with us not getting your shipment out the same day that you ordered. Shipping efficiency is another area that we take pride in but unfortunately fell short in the case of your order.
I have already spoken to the team member that told you on the phone that your order would ship the same day on Friday and reviewed with him that free ground shipping orders placed after 12:00 EST are typically processed the next business day. In the case of your order which was on a Friday, that pushed your shipping date to the following Monday because we are unable to ship on weekends.
We actually do our best to process all orders the same day (including free ground shipping orders), but sometimes it is not possible to process all orders on the same day, so we prioritize expedited orders first. I have spoken to our team member that handles order fulfillment notifications to make sure that we always call or email customers when order shipments will be delayed.
I hope that we get the opportunity to serve you again in the future. If you call me, I will handle the processing of your order personally. If I can answer any questions or if you would like to discuss this further, I can be reached at 561-433-8488, ext 86 or via email at mike@cctvcamerapros.net
Sincerely.
-Mike Haldas
Co-Founder & Managing Partner”
reply posted Sep-26-2012 “Mr. Vizer,
Thank You for taking the time to post a review and letting us know that Carlos was helpful to you. I am sorry to hear that the BIPRO-540L4 CCTV cameras that you purchased did not exceed your expectations as far as resolution. This is one of our best selling analog bullet cameras so I wonder if it is possible that the resolution is not as good when connected to the quad processor that you purchased. Maybe the video is degrading a bit when run through this device. If you need additional help or would like to discuss further, I can be reached at 561-433-8488 ext. 86 or via email at mike@cctvcamerapros.net.
Thank You for your business.
Sincerely.
-Mike Haldas
Co-Founder & Managing Partner”
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![Share](javascript:share_rating({"review_body":"Definitely 5-star service. At-least that's what I can say about the level of service I've been receiving from Greg, I can't speak about the other employees, but he (Greg) raised the bar for EXCELLENT customer care, service & support.<br>Plus the product lines are great quality as well and my first attraction to CCTV Camera Pros was the fact that they shipped internationally and even that too Greg ensured he selects the best option for me also.<br>Keep up the amazing job and looking forward to doing more business with CCTV Camera Pros and I will definitely recommend you all to anyone, anywhere in the world. Thanks. ","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2724583#comment2724583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"Gafsons Group of Companies","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As a Quality Control Manager for a company that supports some of the biggest corporations in the world, I have been impressed every time I've requested support or even advice from CCTV Camera Pros. They exemplify what customer service and good customer relations is all about. Bravo to a company that cares!","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2438001#comment2438001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"TM521","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Knowledgeable sales and technical staff. Very responsive to questions. Been in operation for about six months, and couldn\u2019t be happier. Low light images far exceeds expectations. Only problem is with the manuals in that they aren\u2019t well written, with many holes in the directions. I have 30 years of IT experience and had a tough time following. Usually had to guess or make un-necessary calls to the technical support staff. Thank goodness they are so responsive.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2287707#comment2287707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"accounting-91","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Reliable camera and easy to use. Need improvement for viewing on iPhone though.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2127033#comment2127033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"brasilcheila","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast delivery and helpful customer service. ","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2096347#comment2096347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"liuxiaoxiang","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far, very good. Prompt couteous service at a great price and quick easy delivery. I haven\u0027t used the camera yet but the purchase and delivery portion of this transaction has been fantastic.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2089249#comment2089249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"OperaDan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for a job well done is what we have to say from PRO-TECH ELEC. SECURITY of Richmond Va. We veiwed your site, found what we were looking for the first time around, spoke with customer service, placed an order that was priced right an promptly delivered. We look forward to doing it again with a long lasting business relationship as our supplier of electronic security needs. <br> Thanks again, From the PRO-TECH TEAM<br><br>","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2082367#comment2082367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"protechsecurity-755","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My company needed a replacement DVR after an old analog unit finally gave out. I found exactly what I was looking for on CCTV Camera Pro\u0027s website. I couldn\u2019t find stock availability for the DVR we wanted on the web site, but that was solved with a phone call to their sales line. I called pretty late and left a voice mail, but the next morning I had a voice mail response with the information I needed waiting for me. I then proceeded to place the order, which went through without an issue. I received order confirmation followed by a shipping confirmation with the appropriate tracking information. All in all, a good and painless experience. I will most definitely consider CCTV Camera Pros for our next CCTV camera and DVR related purchases in the future.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/2028885#comment2028885","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"ric.hol","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wrote a review before, stating that I wasn\u0027t satisfied with the camera because I didn\u0027t understand the camera\u0027s function to sense movement. The company owner called me and explained how the camera senses movement not by heat or audio, but by movement sensed by the image the camera sees, and them doesn\u0027t call my phone, but sends a \u0027push notification\u0027, which is just as good. There are not many companies that would take the time to personally call a customer over a small question and then offer to spend additional time to cover other questions. They are winners in my book. Dorland Neale ","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1985919#comment1985919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"dorland_n","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great store, has a strong selection and pricing, will shop from them again","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1984419#comment1984419","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"nwhunt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was great until I found out my shipment didn\u0027t leave when they said it would. When I first looked at purchasing from your company on 10\/5, I actually called on three separate occasions. Customer service was excellent when it came to product information. The last call I made I was told that you had all of my order in stock at that it would ship on 10\/5. I called again on 10\/8 since I did not get a UPS notification that it shipped on 10\/5. I was told at that time that they did not have my whole order in stock on 10\/5, but it would be in on 10\/8 and would ship out. I was not notified of the change, but the CSR told me they left a message that was not on my voicemail. Originally it should have arrived on 10\/11 and now it won\u0027t get here until 10\/15. That is what I am dissatisfied with. It might be in your best interest to hold off on the review until your customer actually has the product in-hand. Thank you, Becky Walther, IT Manager, River Bend Industries.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1960539#comment1960539","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"bwalther","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very pleased. This is my third order, and will order again thanks","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1945105#comment1945105","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"dk_frc01","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As a medium sized retail business we were struggling to find a good surveillance system to replace our aging system. After exhausting many local \u0022resellers\u0022 who only represented 1 or 2 camera vendors, I decided to turn to Google. I found CCTV and placed a call. Much to my delight, someone was actually there to answer the phone and was happy to discuss options with me.<br><br>I placed an order for one of our stores and then got to try out their tech support (there are always tech issues when trying to get acquainted with a new surveillance system). The answers and help I got was top rate and professional. They also have amassed quite a library of tech docs and videos and they even have their own Wiki.<br><br>I will definitely use CCTV Camera Pros again for our remaining and future surveillance system needs!","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1928087#comment1928087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"rossparker","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Web page was easy to navigate through, customer support\/sales staff (Carlos) was very helpful. Installation was a breeze. The only issue is that the picture quality of the camera was not what I expected.","link":"http:\/\/www.resellerratings.com\/store\/CCTV_Camera_Pros\/review\/1913871#comment1913871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CCTV_Camera_Pros.jpg","store_name":"CCTV Camera Pros","username":"mdvizer","rating":"4"}, "single");){kind=link}
"Quick delivery, they were easy to work with.Thanks"