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"Don't walk... run from this web-site! Everything the previous reviewers have said is true. It may seem like a big store, but I suspect just a few people run it as they never return calls, don't answer emails, and make up conflicting stories about the status of your order. On top of it, they hide crucial insurance information about shipping to the U.S. in the bowels of their site where no consumer would ever look . Bottom- line is I spent 467 dollars for memory and they cannot prove to me that they sent it and they did not insure it as they said I chose the wrong shipping plan ("small package air service") to ship the memory. Total scam... never again!"
"I ordered Corsair TwinX 1024-4000 Ram from their website on Apr 3...the email I recieved stated that the ram would be shipped on Apr 5th, and would arrive to my home on Apr 8th.
I phoned the store on Apr 5 just to check if they shipped the ram, they said it would be shipped on Apr 6th. So then I phoned them back on the 6th to just make sure, this time they said that the last stick of ram was just shipped before mine and there was none left, how convenient.
After numerous phone calls on my part, and more lies from theirs they basically told me because I paid for the ram before the huge price increase, their distributor would not sell any to them, nor to me. What a crock...Bytewize Gladly charged my Visa the next day after I paid.
So after 2 weeks of delay now, Im pissed, since I've had a new pc sitting in a box for about a month with no memory...I phoned back Apr 19th to ask for a refund, the person on the phone said they would take care of it. I checked my Visa acct online...hmm no refund yet, WTF? So then I phoned them today Apr 28th to check what was happening, they said that they never recieved a refund request...Holy Shit, almost 1 month now, and here I am with no Ram, and a $335 charge to my CC and Totally PO'd....Here's Some Advice: I WOULD NEVER BUY FROM THIS STORE AGAIN!!!"
"Shipping slow. No customer support. Requested tech support on a power supply. Then requested a RMA. Twice. No one ever got back to me. This was 2 weeks ago. I won't buy from them again. Stick with netlink and HLTechnology."
"I am a computer modding enthusiast. I buy parts from several different companies; this was my first purchase from bytewize.
Wanted to upgrade my CPU, found the best price at bytewize. Website showed item in stock. Placed order, added a few items (dvdrom & cable). Order was shipped one day later then expected and therefore arrived one date later as well. Order arrived incomplete (CPU not shipped) with no packing slip or backorder information or explatation. Sent email to customer service, no response by end of next day. Sent another email, again no response by end of next day. Called and was told that they don't stock the part, offerred an inferior replacement instead. Cancelled the CPU order. Website still says part is in stock .. and the price has gone up, so they're still updating the site with invalid information. Interesting that their price is still the best I've seen. FWIW, other parts ordered are OK and the shipment was not damaged.
Update: It took over a month and several phone calls to get my Visa credit. Again, emails were not returned and promised callbacks were not made. I was told that it had been done several times, but absolutely no activity ever showed up on my banking records until the final credit. I was even emailed a "refund receipt" for an incorrect amount ... which was I believe was only done because I stayed on the line until it was complete ... but again, it never hit my account. I believe I was dealing with the company "President" for my credit transaction. Phones were always answered by same staff. This does not appear to be the large operation implied by the website.
I did notice that a month after my order could not be filled they have finally removed the part from their inventory.
Summary - website looks nice, but is inaccurate, no packing slips, backorder information is missing and customer service is unresponsive. Staff seem eager and polite, but the results indicate incompetence or dishonesty.
Rating - I will not deal with bytewize.com again and will absolutely not recommend them to others. Too bad ... I spend a lot of money on PC's and I have a lot of impact on the buying habits of others. "
This review was modified by mcfadden_steve on June 03 2005 08:13:43 PM
"AWSOME seller! I ordered a Xdreamer computer case from them and it arrived the next day! The site looks very nice and professional, and very easy to navigate. Great Canadian online computer store. "
Placed - order, they sent me shipping confirmation, couple days after sent e-mail that stated: "Thank you for shopping at Bytewize Computers. The purpose of this e-mail is to inform you of some unfortunate news regarding your order. The product you have ordered had an error in its price at the time of purchase. Please see below for your order details." Nice turn - after shipping confirmation! Had to cancel the order. Got a refund. End of story? Not yet: they Charged: 64.60 USD *BUT* Refunded: -62.96 USD. For request to refund the difference I didn't receive any response so far...
Update: they answered for my request to refund the difference. It really worth to publish their answer "as is". No further comments. ---------------------------------- Hello,
I have sent a notice over to accounting to check on this. At this time our records show the refund was provided in full.
The issue may be a currency exchange discrepancy with your financial institution. If this is determined to be the case this would need to be adjusted by your credit card provider at your end as we have no access to adjust items related to currency exchange fluctuation which is a daily occurrence.
If you have an opportunity to check with your credit card provider on this I would recommend doing so. In the meantime I have email accounting to confirm that the credit from our end was for the entire amount of the purchase.
Best regards,
Mike Customer Service Team ------------------------"
This review was modified by dzex on April 08 2005 05:07:01 PM
"This is one of the worst companies I have ever dealt with. I placed my order on November 25, 2004 and paid them via EMT (Email Money Transfer). They confirmed that they recieved the payment on the same day (Nov 25, 2004, Friday), and said that it was forwarded to shipping for shipment, and that I would recieve a tracking # once it was shipped. Next Tuesday came along, and I decided I should ask them where my tracking # is. So, I got on with their live chat help, and asked why. They said they could not get the info at the moment, but that they had told their superior and that I would be contacted about the incident soon.
Thursday came along, so I asked the live chat guy AGAIN. This time, he gave me pretty much the same excuse with a little twist to it (I was told it was probably already shipped). I guess these guys are taught how to lie.
Friday, I'm pretty much fed up that I haven't recieved a tracking # or ANY confirmation that its been shipped and explain my problem to the guy. He's extremely nice to me, and explains to me that one of my items were BACKORDERED. Can you believe it? They told me it was going to be shipped, when they indeed knew that there was no chance.
Right now I'm still mad, because it was backordered until Dec. 7, and today is the 8th, and I still havent recieved any tracking # or confirmation. I plan to have another talk with them today or tomorrow, and I will update you on it."
"Very good experience with purchase this time and every time in the past that I have dealt with Bytewize. They will go out of their way to help you find exactly what you are looking for and their prices are very competitive. I received this last purchase quickly as usual within 3 days. I look forward to future purchases with this company and great prices, shipping and customer service."
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posted Feb-15-2007 
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![Share](javascript:share_rating({"review_body":"Don\u0027t walk... run from this web-site! Everything the previous reviewers have said is true. It may seem like a big store, but I suspect just a few people run it as they never return calls, don\u0027t answer emails, and make up conflicting stories about the status of your order. On top of it, they hide crucial insurance information about shipping to the U.S. in the bowels of their site where no consumer would ever look . Bottom- line is I spent 467 dollars for memory and they cannot prove to me that they sent it and they did not insure it as they said I chose the wrong shipping plan (\u0022small package air service\u0022) to ship the memory. Total scam... never again!","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/301300#comment301300","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"mwink4689","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Corsair TwinX 1024-4000 Ram from their website on Apr 3...the email I recieved stated that the ram would be shipped on Apr 5th, and would arrive to my home on Apr 8th.<br><br>I phoned the store on Apr 5 just to check if they shipped the ram, they said it would be shipped on Apr 6th. So then I phoned them back on the 6th to just make sure, this time they said that the last stick of ram was just shipped before mine and there was none left, how convenient. <br><br>After numerous phone calls on my part, and more lies from theirs they basically told me because I paid for the ram before the huge price increase, their distributor would not sell any to them, nor to me. What a crock...Bytewize Gladly charged my Visa the next day after I paid. <br><br>So after 2 weeks of delay now, Im pissed, since I\u0027ve had a new pc sitting in a box for about a month with no memory...I phoned back Apr 19th to ask for a refund, the person on the phone said they would take care of it. I checked my Visa acct online...hmm no refund yet, WTF? So then I phoned them today Apr 28th to check what was happening, they said that they never recieved a refund request...Holy Shit, almost 1 month now, and here I am with no Ram, and a $335 charge to my CC and Totally PO\u0027d....Here\u0027s Some Advice: I WOULD NEVER BUY FROM THIS STORE AGAIN!!!","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/138946#comment138946","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"fboog","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipping slow. No customer support. Requested tech support on a power supply. Then requested a RMA. Twice. No one ever got back to me. This was 2 weeks ago. I won\u0027t buy from them again. Stick with netlink and HLTechnology.","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/189778#comment189778","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"srm","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a computer modding enthusiast. I buy parts from several different companies; this was my first purchase from bytewize.<br><br>Wanted to upgrade my CPU, found the best price at bytewize. Website showed item in stock. Placed order, added a few items (dvdrom & cable). Order was shipped one day later then expected and therefore arrived one date later as well. Order arrived incomplete (CPU not shipped) with no packing slip or backorder information or explatation. Sent email to customer service, no response by end of next day. Sent another email, again no response by end of next day. Called and was told that they don\u0027t stock the part, offerred an inferior replacement instead. Cancelled the CPU order. Website still says part is in stock .. and the price has gone up, so they\u0027re still updating the site with invalid information. Interesting that their price is still the best I\u0027ve seen. FWIW, other parts ordered are OK and the shipment was not damaged.<br><br>Update: It took over a month and several phone calls to get my Visa credit. Again, emails were not returned and promised callbacks were not made. I was told that it had been done several times, but absolutely no activity ever showed up on my banking records until the final credit. I was even emailed a \u0022refund receipt\u0022 for an incorrect amount ... which was I believe was only done because I stayed on the line until it was complete ... but again, it never hit my account. I believe I was dealing with the company \u0022President\u0022 for my credit transaction. Phones were always answered by same staff. This does not appear to be the large operation implied by the website. <br> <br>I did notice that a month after my order could not be filled they have finally removed the part from their inventory.<br><br>Summary - website looks nice, but is inaccurate, no packing slips, backorder information is missing and customer service is unresponsive. Staff seem eager and polite, but the results indicate incompetence or dishonesty.<br><br>Rating - I will not deal with bytewize.com again and will absolutely not recommend them to others. Too bad ... I spend a lot of money on PC\u0027s and I have a lot of impact on the buying habits of others.<br>","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/202975#comment202975","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"mcfadden_steve","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first purchase from this store and I must say everything went very well.","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/234474#comment234474","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"someday","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AWSOME seller! I ordered a Xdreamer computer case from them and it arrived the next day! The site looks very nice and professional, and very easy to navigate. Great Canadian online computer store. ","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/93492#comment93492","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"Cow_Overlord","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nothing but hassles! Stay away!<br><br>Placed - order, they sent me shipping confirmation, couple days after sent e-mail that stated: \u0022Thank you for shopping at Bytewize Computers. The purpose of this e-mail is to inform you of some unfortunate news regarding your order. The product you have ordered had an error in its price at the time of purchase. Please see below for your order details.\u0022 Nice turn - after shipping confirmation! Had to cancel the order. Got a refund. End of story? Not yet: they Charged: 64.60 USD *BUT* Refunded: -62.96 USD. For request to refund the difference I didn\u0027t receive any response so far...<br><br>Update: they answered for my request to refund the difference. It really worth to publish their answer \u0022as is\u0022. No further comments.<br>----------------------------------<br>Hello,<br><br>I have sent a notice over to accounting to check on this. At this time our records show the refund was provided in full.<br><br>The issue may be a currency exchange discrepancy with your financial institution. If this is determined to be the case this would need to be adjusted by your credit card provider at your end as we have no access to adjust items related to currency exchange fluctuation which is a daily occurrence.<br><br>If you have an opportunity to check with your credit card provider on this I would recommend doing so. In the meantime I have email accounting to confirm that the credit from our end was for the entire amount of the purchase.<br><br>Best regards,<br><br>Mike<br>Customer Service Team<br>------------------------","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/198524#comment198524","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"dzex","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is one of the worst companies I have ever dealt with. I placed my order on November 25, 2004 and paid them via EMT (Email Money Transfer). They confirmed that they recieved the payment on the same day (Nov 25, 2004, Friday), and said that it was forwarded to shipping for shipment, and that I would recieve a tracking # once it was shipped. Next Tuesday came along, and I decided I should ask them where my tracking # is. So, I got on with their live chat help, and asked why. They said they could not get the info at the moment, but that they had told their superior and that I would be contacted about the incident soon. <br><br>Thursday came along, so I asked the live chat guy AGAIN. This time, he gave me pretty much the same excuse with a little twist to it (I was told it was probably already shipped). I guess these guys are taught how to lie. <br><br>Friday, I\u0027m pretty much fed up that I haven\u0027t recieved a tracking # or ANY confirmation that its been shipped and explain my problem to the guy. He\u0027s extremely nice to me, and explains to me that one of my items were BACKORDERED. Can you believe it? They told me it was going to be shipped, when they indeed knew that there was no chance. <br><br>Right now I\u0027m still mad, because it was backordered until Dec. 7, and today is the 8th, and I still havent recieved any tracking # or confirmation. I plan to have another talk with them today or tomorrow, and I will update you on it.","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/175117#comment175117","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"Techman316","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good experience with purchase this time and every time in the past that I have dealt with Bytewize. They will go out of their way to help you find exactly what you are looking for and their prices are very competitive. I received this last purchase quickly as usual within 3 days. I look forward to future purchases with this company and great prices, shipping and customer service.","link":"http:\/\/www.resellerratings.com\/store\/Bytewize_Computers\/comment\/232213#comment232213","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bytewize_Computers.jpg","store_name":"Bytewize Computers","username":"Melvan","rating":"5"}, "single");){kind=link}
"-Slow shipping (Only expedited parcel no Ups, Fed Ex, Purolator)
-They lie about their stock on their website
-Tehy send the wrong items
-They claim their "system is down" to avoid telling the customer what the real problem is.
I'll stick with Netlink from now on. "