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Full Rating Profile
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    • Address: 2793 Princess Street Kingston, Ontario K7P 2X1
    • Contact: info@bytewizecomputers.com
    • Phone: 613-384-3900
    • Customer Support: 613-384-1229
    • Business Hours: Please refer to our Contact Us page on our Website.
    • Fax: 613-384-1229

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

39 Customer Reviews

Rating 2/10
1/5
modified review posted

"Never got my item...LOST IN SHIPMENT!! I spent over $350.00 still waiting on refund!!"



Rating 2/10
1/5
modified review posted

"Just finished a terrible experience going through my bank to reclaim money delivered for goods that were never rendered.

The customer service simply does not exist, and in the unlikely event that I did get in contact with them, I was assured that they would reach me with a resolution by "tomorrow". After 2 months without receiving the speakers I ordered, I opted to involve my bank in the matter, who has since reclaimed my money.

Looking through their forums, I saw several users relate experiences almost identical to mine: expected shipping date emailed out with the status of "electronic details submitted," and the order never progresses beyond that stage. Said posts are mysteriously deleted the next day. The whole issue stinks of a scam.

You are discouraged from doing ANY business with Bytewize.
"


Rating 2/10
1/5
modified review posted

"Store seems unable to deliever what they sell in a prompt manner.

Given several different shipping dates and when each passed then i am given a new one saying again that is has already shipped. Store hours seem unrelable as when ever i have called there during working hours no answer and/or the store hours are changed from the website or closed without proir notice.


My order was incomplete, and one item was missing parts as well (A DFI Motherboard) and looks used or perhaps was a restock, and OCZ Ram which was not in the box at all.

I paid for a new MoBo. :(

Support is lacking for these problems, they told me to deal with DFI on the MoBo, (which I telephoned, they (DFI) says it is a vendor issue, not RMA able. So I am out my purchase money. :( Not a very good experience, out almost 700 bucks and nothing to show for it.

Have been told we will call you/email you by tech support (when you can get them) without any follow on these problems.

Reference MoBO I got the message I am stuck with it as is now, nothing I can do about it. And The ram seems to be a "tell him we will call him back after we talk to OCZ about it." with no response

These are special order parts so RMA to vendor seems unlikely ( based on my live chat today).
The delays an lost money make it so I cannot build/finish my PC.

Not happy at all

Update July 2007 still in a chat room trying to get my missing parts , i get a song an dance everytime i try. Still unfilled order. Am so stuck.

NEVER BUY FROM THESE GUYS! (UNLESS YOU REALLY DONT WANT YOU PARTS THEN GO AHEAD!)
"

modified review This review was modified by Ace Mcool on July 05 2007 12:30:29 PM

Rating 2/10
1/5
modified review posted

"I purchased a tv-tuner card from these guys on february 16th 2007. They were quite a few bucks cheaper than the bunch I usually deal with (NCIX). Paid via Mastercard only to recieve an email a few hours later stating that the were in the process of changing card processors and that Mastercard was not a payment option. Used internet money transfer instead. Recieved confirmation from my bank that transfer was accepted by bytewize computers. Then I waited... March 8th come around and still no aknowlegment from them saying they recieved my money and most importantly, no card. I called them up and they confirmed that they had recieved my money. The guy said he was going to call the supplier and get back to me via email by the end of the day with details. Of course, no email. The next day i get on their online chat and the guy there gets in contact with the supplier where they tell him that they had a mix up and the card never got shipped. He then tells me that they don't make the card anymore and the card they have in place of it is $160! The card i ordered was that much with tax and shipping added! I couldn't believe it... NCIX is selling THAT card for cheaper than these goofs. I called the guys back and told them that wanted my order cancelled and he said he would send it along to accounting and I would get a refund... that was before i found this site... I have a feeling i'll be calling them again before I get my money back :P
UPDATE!
"

modified review This review was modified by 5knucklechuckle on March 21 2007 08:05:10 AM

Rating 2/10
1/5
modified review posted

"Don't walk... run from this web-site! Everything the previous reviewers have said is true. It may seem like a big store, but I suspect just a few people run it as they never return calls, don't answer emails, and make up conflicting stories about the status of your order. On top of it, they hide crucial insurance information about shipping to the U.S. in the bowels of their site where no consumer would ever look . Bottom- line is I spent 467 dollars for memory and they cannot prove to me that they sent it and they did not insure it as they said I chose the wrong shipping plan ("small package air service") to ship the memory. Total scam... never again!"


Rating 2/10
1/5
modified review posted

" I have ordered TuneCenter Home Media Centre For IPod on 16 of January , 2007. My understanding was that it will be delivered within 3 days, as stated in a confirmation email. Yesterday(8 days later), around noon, I have contacted chat help person asking about the status of my order. That person replayed that supplier will be contacted and response will be send to me via email.
Today(9 day later) I don't have any information in my email, and of course my order isn't delivered yet also. Telephone support is not working, chat isn't open yet, and my email was returned with message: Recipient's mailbox is full, message returned to sender.
Avoid this company.
"


Rating 2/10
1/5
modified review posted

"***NOT HAPPY AT ALL***

I've ordered from them in the past and not had any problems although now I suspect something is up.

On november 20 I placed an order for an Asus motherboard and corsair ddr2 ram. The motherboard said it was in stock and would ship within 24 hours or so. The ram said it is usually shipped in 2-3 days. I elected to have express shipping through canada post and payed $31 for it. I expected to recieve the order in about a week. However after placing the order on sunday I never heard any responses back other than that the order was recieved. Come friday(nov 24) I contacted the live help operators and they said the shipping manager was going to email me regarding the order, I did not get an email. The following day (nov 25) I recieved an email from canada post saying that my order was shipped. It was shipped expedited parcel not expresspost as I had payed for. The item was recieved friday dec 1. Upon recieving the package I discovered the ram was not included in the order. I contacted the live help operators and they informed me that the ram was shipped out just after the motherboard. As of dec 8 I have not recived the memory yet, or any tracking information regarding the 2nd shipment.

This order has been somewhat frustrating for me as I decided to purchase from bytewizecomputers becasue they apparently had the items I wanted in stock and were cheaper than NCIX. I elected to get express shipping and once only one of the items shipped out it was not with express shipping and took 6 days to recieve.

Whats really bothering me now is i emailed them 5 days ago about the situation and havn't heard anything from them. In addition the live help feature has not been available for over a week. I guess another thing i should mention is that i payed for the items using email money transfer, and i'm not sure if i have any way to get my money back.
"


Rating 2/10
1/5
modified review posted

" Well I never received the memory that was on this order, numerous phone calls and emails to request my money back, were ignored, until I told them that the credit card company would get involved. Eventually got paid after being told by Paypal that there was insufficient funds in that persons (either owner or employees account). There was no need to go through all this hassle to get a refund. I was happy with the order but they never or could not ship. Needless to say I won't be doing business with this company and yes I have documentation on the whole transaction"


Rating 10/10
5/5
modified review posted

"So far, everything has been fine for me with Bytewize. I haven't received my order yet, but I will update this when I do. Here's a timeline of my purchase:

Nov. 7th : Preorder a GeForce 7900gto from MSI.
Nov. 7th : Receive confirmation email.
Nov. 7th : ETA on the 7900gto is for Nov. 12th.

Nov. 9th : Receive email containing shipping
information. This really impressed me seeing as how my order isn't even shipped yet.

Nov. 10th : I checked the Bytewize site again today to see if anything changed. It appears they have already received their shipment of 7900gto's. If so, that would make it 2 days early.

Nov, 15th: I received my card today. Everything went perfectly.



my experience with Bytewize has been excellent. A+ from me.
"

modified review This review was modified by Raptorddd on November 15 2006 03:31:23 PM

Rating 2/10
1/5
modified review posted

"I have purchased from Bytewize on a few occasions and until my most recent order, I was generally satisfied with their service. This was despite the fact that I don't recall a single instance in which an item which was advertised to "usually ship within 24 hours" was actually shipped on time. Time to ship my orders varied between 4 days and nearly two weeks.

My most recent experience with them was the most negative. The order I placed on October 10 was received on October 20, which was unusually prompt compared to my previous orders. Upon opening it however, I discovered an item was missing. I immediately informed customer service by email. It took until the 23rd to receive a reply from a Mr. Michael Gencarelli, who informed me that the missing item was shipped from an alternate warehouse, and that he would investigate the following day. After receiving no updates, on October 26, I sent an email to Mr. Gencarelli asking if he had made any progress on the issue. After again receiving no reply from him by November 8, nearly a month after my initial order, I sent an email to Mr. Gencarelli and the customer service department offering to reverse the charges on my credit card if it would provide them an incentive to communicate. On November 9 my missing item was finally shipped with an apology and explanation from a Mr. Ryan Donovan that they'd had stock issues that their supplier had not informed them of.

This experience soured my opinion of the company. Not because of the missing item itself since mistakes occasionally do happen, but for the lack of timely response to my repeated requests after they were initially informed of the problem. I haven't been particularly inclined to use them since.
"


Rating 10/10
5/5
modified review posted

"In my concern Bytewize is one of the easiest Retail Website to surf in and to offer a good variety of products with fair prices. Plus, I don’t hesitate to mention that the purchasing secure section is very accurate and simple to walk through. I had always received a very good and prompt delivery service with all my purchases at a very good price. If there are something not listed on there website that I want, I usually ask for it and most of the time the sales team find it at a fair price compare to the web availability of the market.
I really feel that they are doing there best to give a personal service to there customers.
I build my own PC’s and I make sure before making my order that all the parts work well together by reading PC pro’s review. That way I don’t have incompatibility problem.
To contact them it is very easy, by phone, E-Mail or Live Help chatting.
Has a conclusion I will say that they should improve a bit more there website on the future but if you ever shop on the web you’ll notice that Bytewize is one among the good one.
"


Rating 10/10
5/5
modified review posted

"My first purchase from this store and I must say everything went very well."


Rating 2/10
1/5
modified review posted

"Worse outfit I ever dealt with online - bda attitude and no customer service - poor and unfriendly website that led to wrong product being purcahsed and they refused to do anything about it unless I paid all the shipping costs(3x) back forth plus full price on the right product. Would never buy from them again!!"


Rating 10/10
5/5
modified review posted

"Very good experience with purchase this time and every time in the past that I have dealt with Bytewize. They will go out of their way to help you find exactly what you are looking for and their prices are very competitive. I received this last purchase quickly as usual within 3 days. I look forward to future purchases with this company and great prices, shipping and customer service."


Rating 10/10
5/5
modified review posted

"Very good communication, prompt reply to e-mails and competative pricing"


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