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  • Buysquad.com Buysquad.com Elite Status
    • Address: 1001 SW 5th Avenue, Suite 1100
    • Contact: orders@buysquad.com
    • Phone: 503-207-0696
    • Customer Support: 503-207-0696
    • Business Hours: 9am - 5pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.90/10 9.90/10
    Chance of future purchase: Rating 9.80/10 9.80/10
    Shipping & packaging: Rating 9.80/10 9.80/10
    Customer service: Rating 9.75/10 9.75/10
    Return/Replacement policy: Rating 9.80/10 9.80/10

422 Customer Reviews

Rating 2/10

Absolutely Terrible Experience

"I purchased 2 60" TV's from Buysquad.com for my new office back in February. The TV's were delivered a few weeks later and placed in my storage till the new space was ready. When We moved in, I opened both boxes to find both had the same cracks at the upper right of the screen, spidering all throughout the display. I emailed the orders@buysquad.com email address I found on my confirmation and recieved an email back from Mark. I told him what happened he said he was contacting the shipping company right away to get this resolved. I didn't hear back from him so I emailed him for a status maybe a week later. He finally replied that he was still working on it with the shipping company. I then never heard from Mark again. After a few weeks I emailed Mark, orders@buysquad.com, and support@buysquad.com asking for assistance or a status. I never heard back from anyone. I started emailing every other day for a status. Months later and still haven't heard back from anyone. I even made up a new email address and emailed orders@buysquad.com just asking for assistance with an order I had without giving any details in case they were ignoring me. Still no reply to that one either.

I then called and asked for Mark but the person said he was not in yet so gave me his VM. I left him a VM and he never called back. I then called another day and tried to speak to a manager and they weren't in the office yet either so I left the person my contact info and asked for anyone buy Mark to call me back so I can try and get my issue resolved.


My boss asked me to make a complaint on BBB and review sites in hopes I will get a reply that way before turning it over to our legal team.

This was the absolute worst experience I have ever had with ANY online store. And I buy things 1-2 times a week for my 3 offices across the country.

I am just hoping to get a response so i can get a refund or exchange.

This review was modified by Yimmy on August 22 2016 09:27:36 AM

Rating 10/10




This review was modified by MIKEHEBAR on August 04 2016 08:21:52 AM

Rating 10/10

Best service

"They've got the best service, hands down!!!"

This review was modified by Gabebox777 on July 11 2016 07:25:06 PM

Rating 10/10

"They're not only cost effective but also provide excellent service. "

This review was modified by Justinhanks12 on August 03 2016 06:33:52 PM

Rating 10/10

Bomb pricing

"Bomb pricing, excellent service. "

This review was modified by Jasonbask28 on June 30 2016 10:38:14 PM

Rating 10/10

TV order!!

"The most exciting phone call I've ever experienced was with these guys. They gave me discounts left and right and made sure I was happy. You won't find anyone like them."

This review was modified by Samybanks34680 on June 30 2016 09:30:30 PM

Rating 10/10

My expectations have finally been met.

"I've been shopping around the net for years and not once have I been completely satisfied.

My friend recommended me to purchase what I needed from them and I finally decided to give

it a shot. I have no regrets and fully support them. They not only have what you need, but they

will also do whatever it takes to meet your expectations.

This review was modified by Sjen298 on June 30 2016 08:17:52 PM

Rating 10/10

Best purchase ever made!

"My best purchase was with these guys! Never been more satisfied."

This review was modified by naomiskyyy on June 27 2016 06:40:41 PM

Rating 10/10

Happy with purchase.

"My package delivered as advertised, very happy with my purchase. "

This review was modified by Kbrownson777 on June 22 2016 06:17:05 PM

Rating 10/10

I guess what people say about them is true!

"They really do have amazing service, I would pay whatever the cost of the product is just to do business with them. "

This review was modified by Noahwilson on June 22 2016 05:57:29 PM

Rating 10/10

Will come again

"Gave them a shot! I have very high standards when it comes to service and I have to say they surprised me. "

This review was modified by Clairmarks847 on June 22 2016 05:34:42 PM

Rating 10/10

Super excited for my flat screen to deliver!!!

"Super excited for my flat screen to deliver. It should be at my office in a few days! Service was amazing!!!"

This review was modified by Samjozan97 on May 27 2016 02:06:25 PM

Rating 10/10

Been a customer for several years, no complaints!

"I spend a little over $3,000 a month with them and I gotta tell you,

I am saving hundreds a month. I did my research so I can tell you that for fact.

This review was modified by Sloanchips17 on May 26 2016 05:16:00 PM

Rating 10/10

No regrets!

"I purchased 21 72" flat screens for all my offices in both the east coast and west coast,

delivery was on time as advertised. Not one scratch on any of them.

Got the best prices in town and was provided with the best service. Best purchase I've ever made.

They'll definitely get my next purchase for the 90" we need in the conference rooms!

This review was modified by tessbell89 on May 25 2016 03:06:01 PM

Rating 8/10

Read reviews AFTER I ordered

"Well, in my desire to find a deal on a new TV, I broke one of my online shopping rules and didn't look for reviews on Buysquad.com before I placed the order.

Thought it was interesting that the email I received confirming my order said I needed to call and basically re-confirm I had placed the order for my "safety and security". Novel, I appreciate the thought... so I called. I was told that the TV I ordered was last year's model and no longer available. Yep, slight alarm bell. I talked to the rep for a bit. He offered to either cancel the order or I could get this year's model of the TV which was $150 more. It was a fantastic price for that TV, so I went for it. To be completely honest, I had buyer's remorse soon after placing my initial order because I ordered a 1080p model and thought I should have looked harder for a 4k. The model I ended up with (this year's model was a 4K).
At this point I did some research on the company and was a bit concerned based on reviews at other sites, but I figured I'd ride it out and see what happened.
I had free shipping, 7-14 days. The TV arrived yesterday, about 8 days after the order. It's perfect, love it. My daughter was home for the delivery. The guys brought it in, pulled the box off (its a 65" TV) and powered it up to ensure it worked. I guess I couldn't have asked for more.

I bumped it down a star for the offering an item that's no longer available, but I did have the option of backing out, so not a huge deal. I have no qualms about going back to Buysquad.com when I need the next TV.

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Buysquad.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,513 merchant members.