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Full Rating Profile
Buy Auto PartsCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: sales@buyautoparts.com
    • Phone: 1-888-907-7225
    • Customer Support: 1-888-907-7225
    • Business Hours: Phone Hours are M-F 5:30am-6:30pm PST, and Saturday 6:00am-3:00pm.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.34/10 9.34/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 9.60/10 9.60/10
    Customer service: Rating 9.60/10 9.60/10
    Return/Replacement policy: Rating 9.48/10 9.48/10

What is this?

3,894 Customer Reviews

Rating 10/10
5/5
modified review posted

"One word "Experienced !" Matt sent me the proper alternator
for my B7 S4 , he was one of only a few that got it right the first go round ! seamless, fast shipping, quality parts and reasonable pricing .....

thank you Russell from Chicago
"


Rating 8/10
4/5
modified review posted

"great shipping got it in four days and good customer service"


Rating 10/10
5/5
modified review posted

"I don't buy A/C parts anywhere else! These guys are smart, quick, give sound advice, AND will get you the best deal possible. Quality parts...quality people and customer service BASED IN THE USA...AMERICA! Felipe handled my order fast AND made sure I had all my bases covered to ensure I got back on the road ASAP. Thanks again fellas!"


Rating 2/10
1/5
modified review posted

"I bought a catalytic converter from these people, it was supposed to arrive next day as I live in their area . A week and a half later, no part. I talked to cust service 13 times, and was lied to every time. I still have not received my part! They charged my card instantly. No delay there! DO NOT DO BUSINESS WITH THESE PEOPLE!!"


Rating 10/10
5/5
modified review posted

"A few months ago I had ordered a part (Coil-Pack) months ago for my Volkswagen Passat. After receiving and installing the part the car worked perfectly.
Months later it seems that same part had begun to breakdown. Seeing as how Im not an expert in cars, I called up buyautoparts.com and the Customer service Rep, Russell; quickly assisted me. After giving him the diagnosis of the car and the car scanner codes, he informed me that i was still under warranty for a brand new part and at no additional cost they will replace it. He even recommended me a better OEM part for a little extra to avoid future issues.
The service from Russell was excellent and greatly appreciated. He was helpful, knowledgeable and very professional about the matter. For my first time ordering car parts online i was very happy and grateful to receive assistance regarding my car order. I will continue to order future car parts from this site as well as recommend them to friends and family. If you have any issues, talk to Russell.
"


Rating 10/10
5/5
modified review posted

"Matt in customer service was great. Thankful for his help in solving my car part issues.
Good price for VW product. Looking forward to receiving our part quickly.
"


Rating 10/10
5/5
modified review posted

"the part fit as promised.. it was not comparable electronic due to quality not sure ..Chinese part on a German car lo... went to warranty the part and upgrade to a real German part... i thought it would be a nightmare... but i was surprised ..` my rep Cole was very knowledgeable and respectful as well as helpful. but they could not price match so they refunded me like it never even happened. excellent experience even though my car wasn't fixed... i will still recommend doing business with Buyautoparts.com because they do not steal your money like autopartswharehouse.com . "


Rating 10/10
5/5
modified review posted

"This fan works great so far. It fit perfect just as specified. Paul, the sales rep I spoke with was very polite and helpful. The price was good and shipping was fast. Over all I am happy. I will be buying from Buy Auto Parts again."


Rating 10/10
5/5
modified review posted

"Adolfo was extremely friendly, answered all of my questions and assisted me with returning both of my core Mini Cooper S electric steering pumps! I appreciate Adolfo's assistance and highly commend Adolfo as a great asset to your team! Please note that I give Adolfo (5 Stars)!!! Thank you for the professional customer service support and keep up the great work! Best regards,

Edward Cannon
626-705-4412
"


Rating 10/10
5/5
modified review posted

"Excellent customer service! Timely processing of order, great price. "


Rating 10/10
5/5
modified review posted

"I had a power steering rack like new for my car. it was a good price compare to other sites. I thank Mr. Russell from customer service who help me a lot in the core return process.
I'm happy I'm driving my car again.
"


Rating 10/10
5/5
modified review posted

"If you want the straight scoop and professional recommendations, "Will" ay Buy auto Parts is the person to talk too, even if you have to wait. I use he web to make purchases and Will ensures you get what you need in the fastest way possible. I order from Hawaii and I can get auto parts with a 100% success that it will work. Many of the other web sites have been very unsatisfactory and then there is a hidden charge. Then you cannot return or they run you around in circles to get an answer. With Buy Auto Parts you talk to a professional mechanic and they walk you through the process of installing so they know you are ordering the right. My Pet Peeve is the others believe that Hawaii and Alaska are not part of the USA and then they try to charge you ridiculous shipping cost. A lot of times shipping comes out twice as much as the item you are purchasing. With Will, everything is right up front and at the lowest price. One recommendation would be membership like Amazon Prime."


Rating 10/10
5/5
modified review posted

"i'm very happy with price and free shipping of parts i bought.
although shipping took a little longer than expected i didnt care because it was free and was not in a rush.
david
"


Rating 10/10
5/5
modified review posted

"wonderful service excellent pricing accurate cataloging"


Rating 10/10
5/5
modified review posted

"Austin was very helpful in instructing me on how to return the wrong part. Austin will e-mail me a shipping label then help me with ordering the correct part.
The only down side is if I'm returning a part that is still new and ordering the correct part, that in this case cost $50 more, I should not have to pay a 15% restocking fee.
Even so Austin was very professional and the web site was very easy to use.
"


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