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Store Rating and Reviews BuyLighting.com

Homepage: http://www.buylighting.com
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 2
   


Lifetime Rating: 0.00 / 10
All Stores Avg.: 7.72
Show Reviews Read all 2 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  
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mailing address:
1436 East Cliff Road
customer support email:
customerservice@buylighting.com
phone:
888-990-9933
customer support:
888-990-9933
business hours (est):

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 BuyLighting.com Customer Reviews
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Very Dissatisfied
Reviewer: twy896 (1)
Click Here to See the Profile for twy896

6/6/07 11:28 PM
In an effort to be more green, I ordered 12 compact fluorescent lightbulbs from this store. Basically the dimmable CF bulbs don't work as advertised, and a third of the shipped bulbs are completely defective, totalling $50 of defective material. When I asked them to send me cheaper alternate bulbs, this store refused and asked me to repackage and ship everything back. Where's my UPS shipping ticket or a refund or an alternate bulbs that I had asked for? This is less than ideal place to shop.

Reseller Reply    
Posted by
2/13/08 1:17 PM
Three varieties of bulbs were shipped - 8 dimmable and 4 non-dimmable. The non-dimmable bulbs worked fine. The dimmable bulbs were not defective. They were incompatible with the dimmer that was being used. Sending alternative dimmable bulbs would have resulted in another return. Customer became difficult to work with, and would not accept the facts. Some dimmers (especially electronic) are not compatible with dimmable CFL's. Dimmable CFL's are best used with a mechanical rotary or slide dimmer.

BuyLighting.com
buylighting

Very Dissatisfied
Reviewer: jason1234 (7)
Click Here to See the Profile for jason1234

5/28/04 10:03 AM
I purchased 4 halogen light bulbs from buylighting.com. They were very quick to charge my credit card for the purchases, but it took over 4 weeks for my order to arrive. After 3 weeks, I sent an e-mail asking about the status of my purchase. No response was received. I called them up a few days later, and the person to whom I spoke seemed to know about my e-mail off the top of his head, and told me it should be there sometime over the next few weeks.  
 
After finally receiving my purchase, one of the light bulbs burnt out in less than 8 hours of use. I sent numerous e-mails to the company requesting a replacement, and I have yet to receive any form of communication from them. I have tried to contact all of the personnel at the company via e-mail, and no responses were received. I have given up since it isn't worth the hassle to have a $10 light bulb replaced.  
 
I would NOT recommend this company to anyone! Stay away from them!!

This review was modified by its author, jason1234, on 5/31/04 3:40 PM.

Reseller Reply    
Posted by
2/13/08 1:30 PM
This situation was unfortunate. The employee that (dis)serviced this customer is no longer with the company. Our system is much more streamlined that it was in 2004, and we have 10's of thousands of satisfied customers.

BuyLighting.com
buylighting


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