1/5

posted Mar-11-2012

ResellerRatings.com TOP REVIEWER!

"Buyer Beware. The giant company Comcast Cable TV, Internet, & Phone company, now trying to look like AT&T U-Verse with a new brand Xfinity is a highly profitable corporation dedicated to:
Hype and Spin "Customer" Service centers (actually a euphemism for American Automobile Dealership Sales Thechnique Extraodinare).

After a few encounters with a Comcast call center, you wonder if they are forced to use a unique Comcast dictionary. If you must speak with them (I advice staying away from Comcast altogether), insist they use U.S. English, not Comcast-ese. Here are some tips: "Package" means overly complex intentionally complex billing. Think Automobile salesman number mumbo jumbo, designed to make it look like you got a decent deal but the end paperwork contains surprise odd ball charges and fees which bring the minus amounts right back-in. Packages "Triple-Play" supposedly saves you money. Money compared to what? Who knows?

Want to reduce your bill to something less than a car lease bill? Close your entire account, that will get their attention. You will be switched to a "retention" agent who suddenly speaks a different tongue. Hold out, Stand your ground. Let it go to making an appointment for a tech to pick up your hardware (yes, they can suddenly come to the house free of charge). Wait for the power player retention agent to ring you, everyday at the same time. Wait a few days. Then hint you may consider keeping Internet. Now we use our dictionary. Force a decent discount for Internet for 12 months. Now, get an RCA indoor digital antenna from Amazon ($16 to $24 free ship) and buy a Roku 2 Box for under $90. This beautiful tiny box does a great job of streaming video from Internet to your TV. It your TV was made this century, Roku can connect to it. Install the free Crackle, Internet Archive, Vangard, PubDHub, Netflix apps (Its very easy). For $7.95 a month stream an endless amount of movies, TV shows, documentaries, all higher quality than cable TV video.
You will be surprised how many stations you can get now with a simple antenna and some stations have many new stations, Toledo PBS has 6 additional channels, all HD digital. Telephone? Use a minute cell phone and subscribe to Skype $2.95 a month unlimited calling US & Canada. Use it for calling out... "

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2/5

posted Oct-25-2011

"I can sum up my experience with Comcast in two words: hot mess. In the year I have had service with them and the TWO different cities I have had my services, there has ALWAYS been something wrong. If my bill's not inaccurate, my DVR is messed up. If my Internet isn't out, the representatives are rude. If my phone isn't experiencing outages, my Cable is a black screen. You get the point. If it's not something, it's something else. I have unlimited local & long distance digital phone, premium Cable package with HD/DVR and their fastest High Speed Internet. I'm sure you can imagine how much money I fork over to this joke of a company each month. I've heard some good things about Comcast, but I have lived on the West side of Indiana in a large city and the East side of Indiana in another large city (about 2.5 hours away from one another) and had the same issues at each location. Lucky for me, Comcast has been the ONLY provider available at BOTH locations. If you have a choice, unlike myself, choose something else. "

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