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"Rakuten is a terrible e-commerce website. They're so focused on acquiring sellers - that they will not hesitate to screw the buyer at any time. NEVER TRUST THIS WEBSITE !!"
" RakutenRakutenRating 2/10 1/5modified review posted Dec-11-2013I purchased a TV season on blu-ray about a month ago. The order was taking a long time to ship, but I am a patient person so I decided to wait it out.My order finally shipped almost 2 weeks later, but it was shipped all the way to the wrong side of the country. My current address is the only address on file in my account, and it is simply not possible (nor is there any reason) for me to use any other.I attempted to contact customer service on four (4) separate occasions, and told each time that I would receive a response within 24 hours. These customer service requests were spaced out through the span of more than 1 week.My request was simply for this company to send me the item that I ordered to the address that I originally told them to send it to. Seems reasonable to me.Their decision was to make a 'one time exception' and refund me. First of all, a refund was not what I wanted. I wanted the item that I paid for. Second of all, a 'one time exception' for making up for their own mistake?This company has given me no reason to trust them, and I cannot recommend this website to anyone.*edit*I had also purchased an item through their eBay seller page, and encountered another issue.There was a significant shipping delay, so they offered a discount for my next order. I was told to reply to their ebay message with my new order number and they would send me $5 in the form of a refund.I purchased a blu-ray then immediately sent them my order number as directed and requested the refund that was promised. They refused to honor the discount. They simply lied to me in order to get me to purchase something else.Luckily eBay has buyer protection and I was able to open a case against them. Eventually I was awarded the refund, but not after having to fight with them for weeks.Never again will I be giving my money to this terrible company."
"The shipping was fast and the price was great! Actually, the price was too good to be true. The product received was not at all what I had expected from the description. They do not make the return process easy at all either. Customer service is very aloof."
"Weather they go by Buy.com or Rakuten, the company displays absolute disregard for the customer. They send products that do not even resemble the quality of the listing and ignore your efforts to have the sellers honor the transaction.I am glad it did not cost me much to find this out."
"i took the risk to have brought a nameless tablet (Freelander PD20)from a nameless seller TOMTOP via rakuten.com(buy.com). rakuten.com asked me to review after the tablet is delivered which i gave 4 stars as the initial use was quite good. i then ordered case and car mount from buy.com, 15 days later i started really using the tablet with the new case. the tablet became dead after about 15 uses(5 charges). i can't blame too much for nameless TomTop or Buy.com for selling such unreliable product(if i knew it is such short-lifed i won't buy it a case and wait until case arrive to start using it), but when i found i have no way to update my review to reflect the fact it dead withing 5 charges i felt kind of unhappy about rakuten.com. i emailed their customer service 4 times in 10 days, each got an auto-reply promising someone would get back to me within 24 hours. none happened, finally a "Nicole| Customer Support" replied but disappeared forever after i merely asked to have a way to update my review(when trying to do so, rakuten.com website always "sorry, you have already reviewed the product.", not at beginning but after you spent all these time and typed in the updates. what to say about them? i used to buy often from them and had even a buy.com credit card dedicated for that. now fewer and fewer and probably rare in future as i can see they no longer care about this business as it used to be. you shop at you own risk!!!!"
"On the Best Buy website, and found Buy.com advertised an Asus laptop computer for $345.99. I placed order for Asus-11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray-Q200E-BHI3T45 which I already read all specification and warranty for 1 year from category of "New condition". I received a refurbished Asus netbook with 90 days warranty. I contacted Rakuten (former buy.com) and they informed if I want a replacement, they would send again the refurbished one. Later day I found the same model / same sku advertised again for 480.xx usd instead of 345.99 usd. They did error on advertising and did not responsible for it. This is NOT PROFESSIONAL company. I already returned the item and would not buy from them again."
"I ordered a $1000 camera with two day shipping, I track the order and signature is required (understandable) I have the shipment held at the UPS office for pickup as I would not be home to sign. I rush to UPS after work and find a $3 camera CLEANING KIT!! and my order is flagged as completed. I went through the HELL of 30 email and 10 phone calls screaming and yelling and 3 weeks by the time it is over. They treated me as if I was a liar even after providing the UPS documentation with shipping weight and tracking numbers. How does a $1000 camera fit into a UPS shipping envelope and weight less than 1 pound? I stopped doing business with them over 10 years ago, I guess I needed a reminder. I WILL NEVER DO BUSINESS WITH THEM AGAIN!! "
"This company ripped me back in 2006 when I had bought a refurbished laptop but instead I was send a used and very old laptop. When I complained to the company, they refused to take it back and I lost my money. Laptop never worked. Since then, I learnt a lesson to buy from Amazon or only other good retailers even though I have to pay little bit higher amount.Beware this company has changed its name to Rakuten."
"I ordered a Synology DS213+ NAS through Buy.com Market. The transaction went poorly with the 3rd party reseller, and Buy.com completely failed to help fix the situation. While on the phone with me and a rep from my credit card company, they agreed that the FedEx tracking showed my returned item was received and that I should have received a complete refund for the order. I was told I would get a confirmation call a few days later, but this never happened and neither did the refund. I'm currently involved in a dispute with my credit card company over the charges, no thanks to Buy.com."
"Our last experience with buy.com was not good. We moved and as we checked out we updated our address, check and double checked. The address update was not passed onto the third party vendor who shipped it to the wrong place. buy.com would do nothing to rectify it. Luckily the third party company stepped up. We will not do business again with buy.com"
"Buy.com is terrible as a seller they are going to charge about 25% with a monthly, per item plus percent fee. They can't fix your listings or photos. There is no phone support and to list items it's like pulling teeth. This is the worst selling site ever. Do not sell on buy.com it's not worth it. If you buy there will pay more because all the sellers are charged such high fees. Terrible lay out and so hard to list. Stick with amazon or ebay as so much better."
"I bought a computer off Buy.com and two weeks after ordering (9 days after it was supposed to arrive) they told me that when it had arrived to their local shipping contractor it wasn't accepted (because they were closed) so they rerouted it to another customer and now he has it. Furthermore, that was the Last of those computers and they could no longer follow thru with their end of the deal and that I should be expecting a refund........wow. I begged them not to issue a refund as this purchase was a calculated tax write off for my business for the 2012 year and any purchase in 2013 would negate the entire purpose of me (planning for 11 months) on buying this computer. They refunded my money immediately after telling them that. Completely unacceptable. I will hate Buy.com forever now."
"Do not waste your time with this merchant! I should have done my research before placing an order with them. They have been unable to properly authorize my credit card, which I guess may actually be a good thing based on other's experiences. So far I am not out any money. They are holding my order because they can't verify my phone number, even though I am shipping to my billing address. My credit card company tells me they approved the charge the same day I placed the order, however buy.com has not completed the transaction. Poor customer service trying to resolve the issue - nobody ever contacted me; I've had to do all the communication with them. Every contact is with a low-level "customer service" rep who passes the issue off to some "specialist" who never follows up. Give buy.com a wide berth when doing your shopping. "
"Excellent customer service. I recently bought an external disk drive. It took me 5 weeks before I got around to trying it. It was DOA. I thought I'd have to return it to the manufacturer, but Buy.com has a, generous, 45 day return. It was very easy to use, and they paid for shipping, both ways. I had a new, working drive, in a little more than a week.I've bought a few things from Buy.com, and hadn't ever had any problems. It's times like this, when you find out how good their service is.After reading some of the other reviews, I had to make sure we were talking about the same company. I clicked on the Buy.com link, and logged into my account. Yes, it was Buy.com "
"Just like the other reviewers. I ordered a watch winder and was sent a curtain. The merchant,wayfair, verified that it was an error and they dont evenstock the item listed. They did agree to offer a full refund. Good on wayfairs part. Sad part is, because of waiting to get the order, I am have to pay expedited shipping to order the same from somewhere else. I would advise to stay away from buy.com."
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