1/5

posted Feb-04-2009

"Purchased a rechargeable wireless laptop mouse that was advertised as having 5 buttons. The price was good at $8.99 and the order came within a reasonable amount of time. However, the mouse was actually a 3-button mouse, not a 5-button one as advertised. I tried to contact their customer service about a return and advised that I would not have purchased this mouse if it had been advertised accurately. I demanded that they pay return shipping, given that the problem lay with their inaccurate webpage listing and I should not have to lose money as a result of their false advertising. The response was a form e-mail stating that they would consider my return if I had kept all of the original packaging. The e-mail then provided me with two links, one to click if the response had answered all of my questions, one to click if the response had not answered my questions. Clicking either of those two options lead to a dead link that stated:

"We're sorry.
You have reached a page that is no longer current. If you arrived here via an expired link in an email, and you'd like to contact Customer Service, please visit: https://secure.buy.com/corp/support/email/default.asp?what=anytimehelp"

The original e-mail response from buy.com indicated that it was from a non-respondable e-mail account - that no one would ever respond if the buy.com customer/recipient of the e-mail clicked "reply."

If you click the customer service link in the dead link, it takes you back to the same "contact customer service" link that I originally clicked to inquire about the return.

So I contacted buy.com customer support again and advised they had been non-responsive in my first inquiry and asked that they address my actual inquiry, not send me a form e-mail that contains dead links. Guess what they did? They sent a form e-mail, not just any form e-mail, but the exact same one I already received with the exact same dead links. In retrospect, I had a problem with a buy.com order a few years ago and I could not get in touch with customer service that time, also.

So, how could this be any worse? They have false advertising and their customer service is designed so that one cannot do a return because there is no way to communicate with a live human being to make the arrangements for an RMA - their entire process is designed to be a circular morass to keep your money regardless of what they have done or whether you legitimately deserve a refund. This is an awful company.
"

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1/5

posted Sep-07-2009

"I Bought an item on July the 10th. I waited for the item to come, only to find out it came and signed for but it wasn't in my hands. I've been emailing them several times because they had not been geting back to be and i was worried. When they do finally email me back they said i have to wait till Aug the 18th to let me know the outcome of their investigation. And so i waited. Aug 21st comes and i have yet to received any emails from their customer support. There i sent several more email to them. Finally on Sept the 10th i get an email from them saying they can't do anything for me and i should contact the shipping company. Why would they make me wait over a month to tell me that they could have not done anything for me. I could have contacted the shipping company myself and deal with them directly. I've contacted my credit card company to tell them what happen and i hope this all gets resolved. "

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1/5

posted Jul-19-2008

"These guys are definitely the most unprofessional, unethical and sleaziest company I've ever dealt with. I ordered a camera and watched the order sit in "Processing" status for 5 days. When I inquired what was going on, I was told they needed "additional verification that I was the one who placed the order" and asked that I fax my CC and drivers license. They would not tell my why they needed this although my CC billing and delivery address were the same. I foolishly sent in my info and heard nothing for 3 days, when I again inquired if they got my fax, they said "yes" but the fax was too dark to read and to send it again. Well if the fax was too dark to read, how did they know it was from me? And why didn't they contact me to re-send it?

In the meantime, I knew the item had gone out of stock. Before I could send another fax, I got an email saying they were cancelling the order "for my protection" since they tried to contact me but received no response.

So the experience was pretty much what everyone else here states, inefficient operation with less than reputable selling and order fulfillment, and customer service that is just a bunch of clowns sending BS answers.

I really don't understand why they even bother to be in business, they certainly don't want to sell you what they advertise or make the customer happy. Maybe Buy.com is some type of research experiment for a reality show to show how much BS people can take and how PO'ed they can get!"

This review was modified by lab1962 on July 20 2008 06:19:40 PM

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1/5

posted Apr-27-2005

"Buy.com seems change. It was very good before but it has been terrible since I don't know when. Their customer service never carefully read your message and never answer what you are asking. This is the story:

1. I placed an order with my account which had not been used for a while so the address was the old address before I moved. (This is my fault since I didn't carefully review the detail of the order before I placed it.)

2. Since the billing address was wrong, buy.com couldn't match my billing address and send me an email asking me to provide correct address or call my credit card company to solve this issue. (This is fine)

3. I noticed this is due to the old account I used which should've been updated. So I went to the website and changed both billing and shipping addresses. And then I replied their email including the correct billing address. To avoid them forgetting to change my shipping address as well, I capitalized several letters and remind them to ship the order to this new address. (I thought it should be good enough, if they do change the billing address, they should change the shipping address as well)

4. Got an email from buy.com saying the order is on its way. (But the format makes me feel uncomfortable since it looks like the fixed format to every customer without mentioning whether they changed the shipping address or not)

5. After a few days, I checked the tracking number buy.com provided and found that the item has arrived but been refused by the recipient and is on its way back to buy.com. WTH!! I called fedex and they verify me the address is the old one. (I am very angry since buy.com did know to change the billing address but simply ignored the same email I remind them several times to change the shipping address)

6. I emailed buy.com again with the fedex tracking result, which shows that the order is re-routed back to the shipper. (asking them what to do next)

7. Got an reply telling me my order will be arrived on the date listed on fedex website, which is in fact the date it will go back to buy.com.

I guess they simply think I am the customer who is not patient enough to get my order. So they go track on my order and find the estimated delivery date and tell me. They also provide the tracking number and tell me I can track it by myself.

How careless and slovenly this customer service is? They just don't read what you said carefully and answer your question on this casual way.

I think this is the customer service ppl should avoid. (This simple problem is not solved yet...)"

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1/5

posted Jun-08-2007

"The memory chips I ordered never arrived. I requested that my account be creditted for the merchandise after over 30 days. I was told I could send them back when they arrive. I still have no credit nor the memory chips I ordered.

I will never order from Buy.com again.

In another instance they sent we a SD card that was not on rebate when the one I ordered was. They refused to refund the shipping but accepted the return."

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1/5

posted Aug-23-2009

"I ordered one Seiko watch and had very bad experience with Buy.com marketplace sale.

I got a defective watch! One rubber piece (possibly waterproof washer between watch and back over) was peeping out.

When I checked return policy, Buy.com says that I should deal directly with seller. I am sure at the time of placing order, you will miss the marketplace word.

Buy.com is responsible only for collecting money!!!!!!!!!!!

Always avoid this trap if don’t want to suffer like me.

I called seller and he was prompt in giving me RMA number but just number. I had to pay for freight and insurance. I didn’t choose to pay further on the watch. I was not sure if I send watch back, I will get something in return.

So friends, please beware and don’t get trapped. Never buy anything from Buy.com marketplace.
"

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1/5

posted Feb-26-2006

"The worst case of "outsourcing" customer service to India I have encountered to date. They truly do not understand your issues or problems. English as a second language syndrome! Email resolutions of your problems are a waste of your time. You must call them once you have found the obscure customer service phone number. Then they rush to get you off the phone.
Customer Service Phone # 1-877-780-2464
Other note:
Beware as they inflate the Suggested Retail Price to fool you into thinking there is a significant discount. Check several other websites first."

This review was modified by amazonfan on February 26 2006 01:41:18 PM

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1/5

posted Aug-06-2009

"I ordered two video games... only one came in the mail... the invoice stated that two should have been delivered... I wrote to customer service five times before I finally got a response... they basically told me I was out of luck... they shipped two games...

Well... I only got one in the mail and they refused to believe me... they were basically calling me a liar! Well I wasn't lying and I am still waiting for my game!"

This review was modified by AnthonyJohnson on August 06 2009 08:44:38 PM

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1/5

posted Apr-15-2005

"They were cheaper than Amazon and had free shipping, so I thought I try buy.com, since it's been years since I bought anything from them. Wow this company has changed. They use a shipping company APX that has a website under construction with tracking problems. APX customer service was polite, but had trouble knowing how to find my package.

I called buy.com at two different times and spoke to two separate person from India (I believe), they seem to have a cued response and didn't care much if finding my package. Since the package was shipped from only a couple of cities away, it should have been delivered in a day, it's already almost two weeks. The first person I spoke to wasn't polite at all and it seems to me that buy.com customer service only cares about repeating pre-defined responses they read word for word...pretty futile to even call buy.com customer service.

I should have checked with resellerratings.com before placing my order with buy.com, it seems they are really different company than 2 or 3 years back. Customer service from out of the country with people that don't care about helping you and long delays with receiving items seems like a common theme from reading all the reviews.

"

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1/5

posted Sep-09-2009

"I hadn't used buy.com in almost 2 years. They showed a good price with shipping on something I wanted, so I placed an order. A week later, I noticed that I hadn't received my order yet, so I double checked my order history. Turns out that they tried to use my old address from 2 years ago and the credit card company (thankfully) prevented the charge. No e-mail was sent to me that there was a problem, it simply was stuck. There was a place online to correct the payment info, so I simply updated the info to the new address. Then I quickly received an e-mail saying the order went through. The only problem was it still listed my old address as the "shipping address"! I immediately e-mailed support and called their almost impossible to find customer service number. Long story short, they were not able to correct the shipping address without canceling the order because buy.com is nothing but a middleman to real stores. Unfortunately, the new price (now a week later) was $40 more than a week before! Of course, they refused to honor the old price and essentially told me "too bad". Needless to say, I am VERY unhappy with my experience and will pay more to shop elsewhere."

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