I ordered a netbook computer from this seller and received it 24 hours later although I had only paid for second day shipping. I have had two other excellent transactions with them and had no problems whatsoever, including one order I had to cancel. Their prices are among the lowest and service is first rate.

I ordered a computer. Two days later it was not shipped , so I canceled that order, then I got confirmation confirmation email from them. However, a day later, I received another email, claiming it was shipped. Then buy.com emailed me, apologizing and promising that they would refund my return s/h cost, or I could refuse the shipment. I returned the item unopened. So I emailed buy.com regarding the refund for my s/h cost at least five times. They still refused my request. They did not even give me a way for me to forward their original email back to them. Their web form for customers' questions has a limit of characters, not enough to paste the whole email on the form. For several times, their customer service resend me the pre-made email answer to answer my question. I used to order quite some items from them. I am losing my confidence at this company. Avoid with this retailer. Go with Amazon.com, newegg.com, Jr.com if you want to have worry-free shopping experience. The ratings here are very helpful and honest based on my observation. Visit resellerratings.com to see the ratings before you shop. We need to reward good retailers by shopping them, and punish bad ones by giving them deserved trouble in return. Anyone who knows the county court address, please post here. I believe I can get my money back , plus my compensation for all court cost and my time.

This review was modified by its author, samdeanlc, on 11/17/09 7:39 AM.

Great seller! Not sure why there are so many negatives. I've ordered two thing from them in the past couple of weeks. Shipping is extremely fast, items have arrived as described, and the prices are great. That's all I need!

Shipping was a little slow. Otherwise product was good.

I have purchased limited items from buy.com for about a year, AND one of my most Recent Purchases WIll Be My Last from buy.com  
 
From initiation of purchase, to completion of the order, all the way to customer service, BUY.COM is a roller coaster ride of Aggravation, Confrontation, and Unmet Expectations.  
 
THey will fight you on your order every step of the way. The final straw came recently when I required information and assistance on a warranty for my computer. No help at all.  
 
If you are expecting any type of assistance from the customer service side, avoid Buy.com at all costs.  
 
NOT WORTH THE AGGRAVATION - THE WORST CUSTOMER EXPERIENCE OF MY LIFE!

ordered five Atlantic wall mount speakers from buy.com. they said i would get them from 4 to fourteen business days and i received them in three. i know a lot of people have had bad experiences with buy.com but mine was good. i will consider them for my next purchase.

I ordered two of same product by mistake.  
 
They gave me a prepaid return shipping label to return one of them.

I purchased an item that I ended up not being satisfied with from buy.com. After a quick email to customer service, they promptly took care of getting me set up for refund 100%, return shipping label included. No question that I would order anything from there again - great experience.

I like Buy.com actually. a bit slow but it is to be expected. just dont buy anything that is needed in a hurry. good prices vs amazon though.

It has been 13 days since my item shipped, and 29 since I placed my order. I still have not received my item. Customer service was very poor - I was told that the item was shipped and that these delays were normal. I was given a date and told not to contact customer service before then, but if the date passed that they would consider reevaluating the status of my order!

Ordered the wrong item. Received a pre-paid UPS shipping label and pretty quick response to emails.  
 
Great service.

Some of their sales can be enticing, especially rebate items. Watch for specials.

Received very poor survice trying to place an order and then they would not take my card and ship the item to a different address.  
Roy

I personally would never buy from Buy.com ever again. A year and a half ago I ordered a 200 dollar camera. First things first, I paid 20 dollars for overnight shipping, it came in 4 days. Eventually when it did come I opened the shipping box and saw the camera box. Well that camera box was completely empty, no camera, no manual, no cords, no nothing.  
 
So I filed a report and explained the situation. After waiting a week, it said that my claim was denied. Something about the weight of the package being the same as when they previous weighed it. That doesn't really matter because I didn't receive anything. Then I called and basically explained the situation again that I had paid for it, and did not receive anything except for a box. I don't think a small cardboard box is worth over 200 dollars.  
 
To essentially get me off the phone they said that I would hear back from within 3-5 business days. Okay, fine. The thing is though, after 12 days or so, no one had called me. So I actually called them again, and of course now I'm rightfully angry. I was actually able to talk to this woman who was a higher up (not really sure what she did, but the foreign guy on the phone said she was a higher up).  
 
She listened to my ordeal and supposedly sympathized with me. Saying that she totally understood what the situation was and how she would hate to be treated like this. She tells me that she'll get back to me within 24 hours. Now of course I'm thinking, finally all this BS and waiting has paid off. Well guess what, 24 hours pass, 48 hours pass, 72 hours pass, a week passes. I haven't received a return phone call.  
 
So again I call them back. By the way: Their customer service number is no where to be found on their site (at least at the time). I had to search Google to find the number. I'm now really angry when I call. I'm not yelling but there's a sense of anger in my voice. I would think by now, they don't think I'm trying to stifle them from being paid. Why would I go through all this trouble just to steal a camera? They heard the story again, for the third or fourth time and now there's anger in my voice.  
 
They tell me they will get back to me in 3 to 5 business days. I say to them "Really? Really? Are you sure? Because that's what you said the last 3 times and it took you a week and a half. And you never actually called me, I had to call you." They assured me it would actually be 3 to 5 business days.  
 
Two days later I receive an email from Buy.com. Wow, I can't believe it. I'm paraphrasing now, but what the email essentially said was "We have looked over this situation and have come to the conclusion that we aren't going to help you. You're screwed."  
 
So lastly I file a wrongful charge on my credit card. Of course Buy.com denies it and I don't get my money back. I kind of just gave up, because honestly what could I do? Sue them?  
 
Sorry, when I hear "reputable" and "highly recommend" and Buy.com in the same sentence it makes my blood boil. As you can guess, I would never recommend shopping there.  
 
As you can see I still feel the same as I did a year and half ago.

This review was modified by its author, LoganT, on 10/28/09 5:29 PM.

I have ordered several things from Buy.com over the last couple of years and have been very happy with their service.  
 
This was the first time I ever had to return anything to them, though. I got a defective Zune and their website let me print a return UPS label - PREPAID!  
 
Within a week and a half I had a credit on my account for the full purchase price.  
 
I will shop with Buy.com again and again! THANKS!!