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Store Rating and Reviews ButterFly Photo / outlookaq.com

Homepage: http://butterflyphoto.com Shop Now at ButterFly Photo / outlookaq.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 6.18 / 10
Six-Month Reviews: 53
Lifetime Reviews: 682

   


Lifetime Rating: 6.81 / 10
All Stores Avg.: 7.94
6.83 Pricing of Products and Services
5.34 Likelihood of Future Purchases
5.88 Shipping and Packaging
4.95 Customer Service
4.23 Return or Replacement
Show Reviews Read all 682 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1764 New Durham Rd South Plainfield, NJ 07080
customer support email:
support@butterflyphoto.com
phone:
800-339-9960
customer support:
800-339-9960 option 2
business hours (est):
Mon-Thurs 10am-8pm

FAX:


Trust and Ethics Policy
 ButterFly Photo / outlookaq.com Customer Reviews
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Reviews 1 - 15 of 684
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Very Satisfied
Reviewer: pastordave
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2/2/10 12:55 AM
Very soon after I placed my order, I received a phone call to make sure everything was right. I was asked if I wanted to add to my order. Within a couple hours I was notified my order was on its way. That is good service!

Very Satisfied
Reviewer: vinaut
Click Here to See the Profile for vinaut

1/29/10 4:48 PM
The Samsung DualView Digital Camera is a great camera. It is light and very easy to use. The face recognition feature works extremely well. I love the front screen as it makes it much easier to take pictures of yourself as well as timed pictures. This is a great and simple product!

This review was modified by its author, vinaut, on 1/29/10 4:51 PM.

Very Satisfied
Reviewer: paulclift
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1/29/10 3:13 PM
I placed my order online; however, I wanted to make a small change. The inside sale rep was very helpful. He made my order changes as well as let me know about other specials. Everything arrived on the day promise. Overall, it was a good experience - good job.

Very Satisfied
Reviewer: magic8810
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1/26/10 9:07 AM
from the minute we were informed the t.v. was ordered to the minute it arrived at our door, everyone from Butterfly Photo was helpful and curtious. They answered every question, and made sure that the delivery was as smooth as possible. I would definately use Butterfly Photo again to purchase a new T.V. or whatever else I might need. Thank you!

This review was modified by its author, magic8810, on 1/26/10 9:11 AM.

Neither Satisfied Nor Dissatisfied
Reviewer: keesan
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1/24/10 10:53 PM
Arrived on time as described. Did not appreciate the marketing calls to confirm address of credit card and trying to sell more products. If there were promos, they should have emailed along with the orders. I understand they want to improve their customer service but. It thing it would be better by using email.

Very Satisfied
Reviewer: mplmd
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1/24/10 3:57 PM
Wonderful experience. Obviously I was leery on the front end because I had never heard of them. Felt better after reading the 1000+ positive reviews at Google Shopping. Purchased a 58" plasma TV (Samsung PN58B650) on a Monday evening--the TV arrived Wednesday morning!! Great price ($1849) and free shipping. Will use them again.

Very Satisfied
Reviewer: Nelson19777
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1/21/10 11:48 PM
Bought a plasma TV. Excellent service. Shipped out right away. Very happy. Great Price too!!

Very Satisfied
Reviewer: joeblew007
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1/21/10 9:14 AM
This is the second time that I have ordered from them and everything has gone smooth both times. First time I purchased a digital camera and memormy card and this time it was just a memory card. They have solid prices AND they process/ship items very quickly! I will be back to order from them again next time I need something! Thanks

Very Satisfied
Reviewer: rhhess
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1/20/10 3:22 PM
Called on December 22nd, Shipped next day and received on Christmas Eve, right in time for CHRISTMAS! Wow, unbelievable service and prices

Very Satisfied
Reviewer: ejoech
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1/20/10 11:38 AM
Great prices and customer service, quick to ship, my items were delivered promptly right before Christmas. they had everything I needed! Would do business again.

Very Satisfied
Reviewer: sambeet
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1/19/10 6:46 PM
Hi,  
I am taking some of my time and writing my experience of buying Digital SLR camera from Butterflyphoto.com. I think this will be worth for other to make a decision, to buy anything from Butterflyphoto shop or order online.  
 
I was looking to buy one Nikon DSLR (D5000) and searched nearly for a month to get a good deal. During that time I almost visited more than 50 different sites to buy the DSLR with a best deal. Finally I came across butterflyphoto.com and the deal I was getting was awesome. After that I always suggest everybody to first check in this site incase you are not getting then you can look for other. I can give guarantee that you will get best deal on all the items on butterflyphoto.com.  
 
This is the best site to buy any camera, camcorder or any other electronics item.  
Some of the reason which may help you to go to this site to buy out your items:  
 
1. Best deal compare to any other online stores (I got my item nearly $150 less, it’s a band new don’t think that it is an old item).  
2. I want my camera to deliver within 2 to 3 days because I was buying that during Christmas time and I want to take some snap of Christmas celebration. Therefore I want fast shipping but I didn’t want to pay any extra money for the fast shipping. In other site you may not get this one but in butterflyphoto.com they told me that they will transfer my product in fast shipping and they are not going to charge anything for that and actually they did so and finally I could able to take some photos during Christmas time.  
3. They are always reachable quickly though the tool free number and give enough time to clarify any of your time even if you make a decision not to shop from their store. I had very bad experience with some of the other online store.  
 
Going forward this will be my first online store to buy the items which is available here. A great online store to buy camera and camcorder.  
 
My rating for butterflyphoto.com is 5 out of 5.  

Very Satisfied
Reviewer: ajk1976
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1/19/10 5:41 PM
Ordered a Bosch Washer and Dryer and had a great experience. I live in NYC so they shipped it directly to my door and was easier & less expensive than any store out there. Great experience overall and would recommend it.

This review was modified by its author, ajk1976, on 1/20/10 10:26 AM.

Dissatisfied
Reviewer: shanksjp
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1/19/10 3:04 PM
I submitted an order two days ago. Yesterday I received a phone call pressuring me into buying extras, which the sales rep continued to reduce his asking price, saying it was a 'crazy deal'. He claimed a spare battery normally cost $80 through them, but he'd offer it for $40. Their site says $35. He claimed a 3-year warranty was $200 and offered it for $40, when the normal price on their site is $60. I'm skeptical that warranty is even valid on the camera I bought, due to the price range covered. Very deceitful and I will not do business with them again.  
 
***UPDATE: 1/21/10 - I received my camera very quickly. However, the camera I ordered (D5000 w/ 18-55mm DX VR lens) came in a box from a 2-lens kit for the same camera. It's apparent they purchased the 2-lens kits to strip them of the 55-200mm lens and resell it for more profit. Very deceitful to advertise the 1-lens kit and sell a stripped version of 2-lens kit.

This review was modified by its author, shanksjp, on 1/21/10 11:23 AM.

Very Dissatisfied
Reviewer: koduck
Click Here to See the Profile for koduck

1/19/10 11:54 AM
I have never had a WORSE experience shopping online. I was so excited to see the Canon PowerShot SD78 GOLD available at BUTTERFLYPHOTOS. However, I received neither an email nor the camera after a week.After waiting patiently for the camera for 10days I contacted the customer service only to find out that they did NOT even have the camera in stock. 2 weeks had passed when the customer service confirmed that the camera will be shipped in 24-48 hours. After waiting for almost a MONTH, I NEVER RECEIVED the camera. I was treated disrespectfully by the customer service who hung up on me and canceled my order without my consent. The experienced nothing but stress, anxiety and bitter feelings from entrusting this company. If you want your camera, I highly advice you to use another reseller.

Very Satisfied
Reviewer: kellyrus408
Click Here to See the Profile for kellyrus408

1/17/10 6:44 AM
They had the best price on the internet for the Samsung 750 TV I wanted, but who are they? I researched and read some mixed reviews but decided to take a chance. As it turns out they are as professional as I could have hoped for. Yes, they did have me call back and tried to sell me additional services. Within a day I had an email to schedule shipment. 2 days later I received a phone call from the shipper asking if they could deliver the tv now (two days early). Heck yeah! They came, plugged the tv in to make sure it worked and left. Most impressed.

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