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"I bought $86.00 worth of oils and fragrances but when I received the package, there was no packing list attached. I asked them if they will be kind enough to e-mail me the copy. Never heard from them.Yesterday I made a soap batch, using avocado oil, palm oil, Shea butter and noticed that all oil bottles contained less than 16 oz.They sell their product by weight however the quantities are packaged by volume (FL oz). Contents of avocado oil and palm oil bottles measured 15.1 oz by weight and Shea butter was less than 14.6 oz (I have very accurate scale).I was really mad because when I went to other sites I found out that I could have bought the same items from others sellers like Camden-Gray for 20% less.I can not blame them for their high prices however short- selling is both unethical an illegal. I decided to contact Natures Oil(label of the oils) and file a complain when I noticed their telephone address and company location is the same as Bulk Apothecary.It is obvious to me that customer satisfaction is one of their least priorities."
"Bad customer service! It took 11 days and 2 emails to get a 1 line dismissive response that didn't even acknowledge my question.I tried to order the 8lb. tub of Castor Oil but the website said it was out of stock and removed it from my cart so I ordered 4 1lb. bottles of Castor Oil instead. I received an email saying my order had shipped but the 4 1lb. bottles were backordered and would ship at a later date. I emailed to ask if I could change my order to the 8lb. tub instead since both were backordered and I had to wait for them either way. They told me to call customer service to change my order. Before I had a chance to call I received another email saying the 4 1lb. bottles had been canceled from my order and my Credit Card refunded. I emailed to ask why they had been canceled and explained that I needed them and did NOT want to cancel. They explained they have a new policy that when items are out of stock they are immediately canceled and refunded (obviously so they don't have to pay extra postage to ship the backordered items later - instead - they tell the customer to re-order them when they are back in stock and pay the extra postage)! I emailed back explaining that I didn't think it was fair that I would have to pay $15+ in shipping to re-order the Castor Oil when combined shipping on my current order would have only been $2. My email was completely ignored. 3 days later I emailed again asking if they would at least send me a coupon code to use on my next order to make up for the $13 in extra shipping I would have to pay and again my email was completely ignored. 7 days later I emailed again stating that my last 2 emails had been ignored and to please respond and received the following dismissive 1 line response that didn't even acknowledge my question:"I’m sorry for the inconvenience. You can reorder the items when they are back in stock. Thank you!"Clearly customer satisfaction is not a priority for this company!"
"I placed an order for argan oil from Bulk Apothecary after telephoning the company to inquire about the product. I was told the product advertised on their website is in fact 100% pure argan oil. The product I received is not 100% pure argan oil. It is almost colorless, it has no scent/odor - at all, and does not absorb into the skin as argan oil should. I wish I knew about this website before I made the purchase. I will not purchase ANY products from this company again. "
"I have ordered from them twice now and both times had quick shipping at good rates too!I have found the product to be much better than craft stores though I do question their essential oils-they are not very clear at depicting this. i did have a bottle not ship with my order and I called customer service that it was missing and I had it in 3 days. Not bad. They're prices are really good and so far so has their customer service. I was also really happy with their white beeswax and mango & cocoa butters. I only gave them 4stars because of the vagueness around the essential oils and I wasn't notified about a backorder I was planning a day around:("
"Not happy. I like to spritz Rosewater on my face before applying oils as a moisturizer. The Rosewater has a smell that I would not want to spray that close to my face/nose, much less feel like this is what I might smell like all day. I bought some oils that were not too expensive to try this company. Disappointed and will not be ordering from them again. I'll stick to paying more for the quality. "
"Bulk Apothecary advertises their essential oils are Therapeutic Grade. But are they - NO! If your looking for quality look to legitimate companies. This is not one of them. I placed an order for $260+ and asked for Certification of the product which is common in the industry for Therapeutic use of essential oils. I made four written requests all of which fell on deaf ears.-NO REPLY. When I called Corey said they don't have any certificates proving authenticity of product. You can ship the product back to them at your cost. They will also deduct a re-stocking fee. The total cost for trusting their representations $62.00+. Apparently they don't value TRUTH in advertising, good customer service or the value of establishing return customers. This company is all advertising no substance. I will return to our previous supplier who may charge a little more but provides Certification with pride in their products. And when I resell product I know I am providing the best to my customers. Bulk Apothecary will not see any more of my money. I may have some of the oils tested and report my findings to the FTC, and other federal agencies. Because of their behavior I suspect fraud and false advertising."
"i will NEVER do business with bulk apothecary again. i made a large purchase of essential oils and coconut oil, almost $200 worth, without doing my research. very bad idea. i liked their low prices. but you get what you pay for. the only guarantee they have is lowest price. you can return if you're not satisfied, but when you get your oils to begin with, they're not in a sealed container. so how do you know they're not re-selling you something that has been opened, contaminated, and returned? and nowhere on their website does it claim that their oils are pure, or even all-natural. wait - i take that back - they state in the description of their peppermint essential oil that it is '100% pure at some of the best wholesale prices online'. so why would they list one (or maybe a few more) oil as pure, and not all of them? most likely because they are NOT all pure. i wonder what their other oils are mixed with? their tea tree oil is a joke, and their coconut oil sucks. their 'extra virgin' coconut oil isn't even offered in unrefined. the description is just basic information about coconut oil in general, and doesn't even say ANYTHING about their specific coconut oil, except that it is refined, and has no taste or odor. but it doesn't say HOW it is refined. also, when i recieved my order, there were a few oils that were missing, because they were on 'back order'. i was not notified of this whatsoever. i didn't find out until i received my order. yes, i did receive the others a couple weeks later, but the fact that they took my money, knowing they were out of stock, without even telling me, sounds pretty shady to me. AND - you wonder why all the reviews on their website of their products are so good? i tried to write a review of their tea tree oil. so that other people would know how low quality it was. they don't even post your review without THEIR APPROVAL!! of course they're not gonna approve a bad review. that's bad advertising. i don't like their product, i don't like the way they do business, and when you try to contact them because you are not satisfied, they are conveniently VERY hard to get ahold of. just the fact that they are so big on advertising the lowest price, means that they likely will do just about ANYTHING to lower their prices. does this practice compromise the quality of the product they are selling? absolutely! if you are looking for a quality product, or if you are counting on everything being there when your order is shipped to you, DO NOT buy from bulk apothecary!!"
"to SalesI recently placed an order with your company.I was impressed with the pricing and having a few orders due in 3 weeks from the date I thought was plenty of time to receive it.First off when I placed the order, I was suppose to get a confirmation email.I never did. If I had I would have known some of the items I needed were back ordered I had to wait over the weekend to call this was 2 weeks ago .The lady I talked to found my order and said it's on the waybut 3 items were back ordered .So I received the order a week later , and there was no melt and pour soap, all I ordered was a pound to get this order out and try your product.I called and was told they would send it right out. In theA few days later another call, oh sorry we were sending it next week with your back order.. I will get it right outmean time I placed a $150 order with Bramble berry, because I know I will get my items on time, and I always know when something is back ordered it says so right when you try to order.I just received that order as I am writing this letter.I still have not received my melt and pour.I really am disappointed.I thought I found a really great place to order my supplies.I asked about why I didn't get an email to confirm.She said wow that's strange.I continue to have a bad experience!I called this morning to see where the melt and pouris, why it hasn't been sent.This time I am told the melt and pour is on back order!I have called 3 x nobody ever said it was back ordered.I was told the back order would be sent by last week.Now it's next Wednesday.I have never had this kind of service, too bad they have great pricing and cool products.What good are they if you never receive them!I will order from Bramble berry.Great products and wonderful customer service!By Chelle"
"If I could give Bulk Apothecary 0 stars I would. I ordered 100% Argan Oil from them and received a product that did not resemble any characteristics or Argan Oil. Their Argan oil is clear (should have sediment), came in a plastic bottle (always comes in brown bottle to protect it from the sun), is odorless (should be nutty) and went on greasy and stayed greasy (argan oil quickl yabsorbs into the skin/hair leaving no greasy residue). For all I know it could have been vegetable oil. I called and explained my dissatisfaction and after being put on hold a couple times was told they would refund the product and return shipping if I included the receipt for the return postage. When I called to follow up on the return they refused to refund the return shipping cost. I submitted a product review on their website and curiously it was never posted. Poor quality, poor customer service and short sited business practices. "
"I placed an online order with them for three items on 11/18/12. This is part of the email that I received confirming my order: "Thank you for your purchase from Bulk Apothecary. We do try to ship all orders within 1 business day but under rare circumstances it may take a couple days for processing." I waited until 11/26/12 and sent them an email, asking about the status of my order. I received an email back the next day, saying that they will send a UPS confirmation when the order is shipped. I got a UPS notification on 11/28/12, and thought, "great, now I will get my order", assuming it would be the entire order, since they had not indicated otherwise. Two days later, I received one item from my order, along with a packing slip that had the other two items in my order marked as BACKORDER. I received another item from the order on 12/5/12, but there was no packing slip. So, I called today to make sure that they were not going to 'forget' about the last item on my order. I was told by the representative that "they sent out all orders of that item yesterday, it was on backorder". I replied to her that I had previously gotten UPS notifications for my previous shipments, and did not receive one. She replied that the shipping department would send me an email. I have done a lot of online shopping and have never dealt with a company that does not notify potential customers that items are on backorder. More reputable companies will not even allow you to place an order if they know that they do not have the product in stock. This company not only did not notify me in any way that the items were on backorder, but still charged my credit card the full amount as soon as I placed the order. The items in my order were for Christmas gifts, so now I will have to find the last item elsewhere because I cannot count on it arriving in time from the order that I placed at www.bulkapothecary.com."
"The items arrived VERY FAST - ordered on a Tuesday late evening, they arrived that Thursday morning! Items were of better quality than I expected and customer service was prompt and friendly! I WILL be buying from them again!"
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