
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.

Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
"First, this is a great site with great selection and lots of information on the specialty bulbs they offer. I needed replacement bulbs for 12v halogen pendant lamps. The old bulbs had too little information to select among a large number of speciality bulbs, and I needed an exact match because of the off-white color they emitted. I ordered the wrong bulbs, which put out a yellowish light rather than a slightly pinkish light. I sent an e-mail, asking to return the bulbs and described what I needed. I was surprised to get a call from their customer-support person, who discussed my problem and what bulb I needed. They issued the RTA, waived the restocking fee, and are sending out the "right bulbs."
This kink of service deserves is what one hopes from any company but, in my experience, is rarely provided.
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