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"Based on high level of Google reviews (91% positive experience) I decided to place an order. They charged my card immediately and sent an email confirming that the order had been processed. Then crickets...when you check order status the tracking number exists, but there is no tracking because UPS hasn't received the order. Very deceitful marketing and communication and zero response from help and support. I have cancelled the ordered and disputed/cancelled the charge. I have also filed a consumer complaint to the Illinois Office of Consumer Affairs. "
DECEITFUL...BAIT & SWITCH
"Budget confirmed our order via e-mail and estimated 5 day arrival. Our credit card charge was processed immediately. The tracking number never gave more information other than the shipping label had been created. After 5 days we called re: the order...nothing had shipped and two of the items were sold out even though they confirmed our order. They had the nerve to ask if they could help me with similar products - BAIT AND SWITCH! I cancelled the entire order , will wait a few days to see if our paypal acct is credited, if not then we'll file a complaint with AmEx..."
"Be careful about free shipping here, there are exceptions, then be careful about shipping your clubs. 2 weeks, still no clubs. This place is not worth doing business with."
"Needed to return some items - specifically asked what I was responsible for. Only $9.99 for the return - I felt that was fine as I was returning $98 worth of items. It ended up costing me an additional $50. Had they been up front & honest with me I would not have returned anything!!!!"
Don't EVER use these Jerks for Shipping into Canada!
"Worst customer service I've ever encountered. They combine with UPS to totally screw you on shipping. They don't give a crap that the shipping ends up being equal to the purchase of item. Got the "we have no idea what happens once its leaves our store" - UPS is also a scam and has been all over the news casts with people getting surprise broker fees and import taxes. Stick to Amazon or even eBay !Don't buy from these guys ! "
"I paid $33.67 for 2nd day air and received my package 5 days later (3 business days) later. They refused to reimburse me and even admitted that if I hadn't paid the extra money I would have received my package in the same time frame. They also said told me that it cost them more than that to ship the item and that they were willing to eat that cost, and that there was nothing they could do for me."
Budget Golf--My Go-To Place, My Favorite People
"I spend a lot of money on golf. I have shopped a zillion websites. I can tell you this: Budget Golf is peerless, the best. I have purchased clubs, clothes, shoes, balls, tees, you name it. I love them all. It is not just the great merchandise and prices that make me feel this way: the people at BG are the greatest on the golfing planet. Brandon, Andrew, Greg and all the rest are the kindest, most helpful and patient folks out there. I have shopped so many other sites we all know, and their "best price, "best experience" promises have proven false way too many times. In a world where mediocrity and incivility rule the day, Budget Golf is the standard-bearer of excellence. I've shopped with them for years and will be a life-long, faithful customer. "
"I recently placed an order from the Budget Golf website. Everything went smooth with the order and received an email stating that my order had been processed. I paid for the 5 day or less delivery option. After 7 days (Holiday included) I had not received my order so I called. The customer service rep took my order number from me then stated she didn't see anything relating to shipping on my order. She then asked for my name and contact number which I would have assumed was attached to my order but 'ok' so I gave it to her and she stated she would look into it and get back with me. After not hearing from her that day I submitted an email to which I got a reply stating I had been issued a case number and someone would get in contact with me. Late afternoon next day still not having heard from anyone I called back. I got a different rep (expected that) and explained my situation and gave him my order number. He put me on hold and someone else came on the phone to which I had to AGAIN explain the situation. He verified my contact information and said he would get back with me. Again, late on the third day still no word so I called AGAIN. Same routine - Order number and issue. The rep put me on hold and when she returned she stated that the gentleman from the previous day hadn't heard back from his contacts. At this point I asked her to cancel my order and refund my money. She said 'no problem' and that was it....No 'I'm sorry for the trouble, how can we fix this' or anything!! Not one of the five people I talked to ever said they were sorry for the issue. That is not quality customer service and I will definitely steer clear of this company in the future. This was not a big order, it was a golf bag and two golf gloves and nobody could find out anything. Oh, I am still waiting for a reply to the email from the help desk about my case.....Not holding my breath!!"
Customer Service? You've got to be kidding.
"Online Chat - Not once has it been online when I have visited their site looking for the status of my order. I have visited in the AM, the PM, weekdays and weekends. CHAT OFFLINE.Email Customer support - Sent three (3) requests for status of order over a seven (7) day period. Never a response, just an automated email indicating that will respond "as soon as possible". Phone Customer Service - Called and did speak with an individual and when asked about the status of my order. He indicated "I do not know when it will ship."Too many other competitors who care about customer service. Once I receive my order, if I receive my order, I will go elsewhere."
Much better than my golf swing
"I've ordered two products from this company within the last month or so. The first was a pair of golf shoes ordered via their Amazon store. Price was great, shoes were delivered quickly, and they were exactly as advertised. The second purchase was a TaylorMade golf bag. I initially was going to go through the Amazon store again, but on a hunch, decided to try the budgetgolf.com website directly. They had the exact same bag there advertised as a 'major deal' for $30 less than the price on Amazon (and $140 less than the original retail price because it was last year's model - like who cares, it's a freakin' bag). Obviously I decided to purchase from them directly, and bag shipped the same day and arrived three days later. It's exactly as described. Based on my experiences with this company, I will definitely use them again when they have a product I want and it's at or lower than the price elsewhere."
Great product - great service on time
"I ordered two pairs of shoes and two golf shirts. Then I read the reviews which were either very good or very bad. My first experience was very good and I will order again. I hd actually closed one order then decided to order addition items. When I asked them to combine the orders so i could save on shipping they handled that request promptly."
"I ordered a putter and I got exactly what I ordered, brand new. It came a day late but that was because it got caught in a big snow storm in Colorado. Wouldn't hesitate to order from them again. "
Horrible customer service
"I would never EVER order from this site again. I ordered a puma 1/4 zip in a specific color. The color of 1/4 that was sent was not even pictured on there website. I called sent the appropriate info and pictures. They offered for me to keep the shirt or send it back. Of course I wanted to send it back it wasn't right. They stated that they sent me a pre- paid shipping label twice. I looked in my junk and spam email as well. Was never sent. I ended up spending 24$ sending back the item. I'm sure I will not get credited for this. This whole process has taken over two weeks and they have not been kind or apologetic. Stay away from BUDGET GOLF. More like huge rip-off"
"Don't order from this company. Twice I ordered a number of items. Both times one or more items were missing when delivered. They guarantee perfect delivery. Not only did I not get what I paid for, they failed to provide the credit for the missing item which they promised to provide after I contacted them. When you subsequently attempt to contact them they simply ignore you. Simply put you won't get what you paid for. "
"Wow - What a crazy run around with everything from them. I order shoes, 2 gloves and 5 clubs. The shoes showed up with one club. After 5 calls (YES, that is right 5 times I had to call to get this fixed) I am told they don't have the product and will need to issue me a credit. Couldn't have told me that on the first call back over weeks ago???? Customer service told me they would call me back each time - they didn't. I had to keep calling. Definitely not a good experience for my first (and last) time ordering from this company. Don't recommend at all."