1/5

posted May-13-2013

"I will never use this company again. They labeled a rifle as a magnum and the gun was not. I didn't find this out tell later that same day and called to cancel the order. They would cancel the order but kept $56 for the cancellation even tho it was only hours old. I bought one other gun from Buds which went verily smooth but won't ever use them again. They need to take MLR off the description of this rifle. I had several guns on my wish list and won't spend a dime with them after the non caring attitude of the customer service person. So Long Buds Guns!!! You lost me as a returning customer."

This review was modified by delancemc on May 13 2013 08:26:21 AM

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5/5

posted Apr-25-2013

"Bought a new Ruger Mark 3 from Buds, free shipping and they were the only place that had this gun other than auction sites where the reserve prices were a lot higher than Buds price.

My only issue was that this gun became a "VIP" member only purchase 2 days after being offered- and a VIP membership costs $25.00. Fortunately I bought mine before they switched to VIP only."

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1/5

posted Apr-10-2013

"My first and LAST experience with this company has been a NIGHTMARE. I ordered 10, 50 round boxes of ammo, well when I get the order confirmation it says 10, 20 round boxes..... I call Monday to confirm it's actually 20 rounds instead of 50, and they confirm it (it was a little high priced for 50 rounds, but for 20 rounds COMPLETE RIPOFF). I cancel the order first thing MONDAY morning, they assure me I will not be billed.

Guess what I see Wednesday morning? The full amount charged to my account!!! The order was canceled TWO DAYS AGO. I call them up and have to deal with their NIGHTMARE of an automated system for 15 minutes to finally get on hold waiting for a real person, only to get disconnected. After 4 attempts I FINALLY get a real person, who tells me "we probably won't get the funds for 3-5 more business days, once we get the funds we can refund it which takes another 5 business days"

..............................................................................so, they take MY money 2 days AFTER the transaction is cancelled, and I can't get it back for TWO FREAKING WEEKS????!!! So not only do they take the money AFTER the transaction is cancelled, but now they have all my banking info, and I can't get my large sum of cash back for two weeks.

I got absolutely livid with this guy and demanded to talk to a manager, they tell me they will have to "talk to the finance dept and call me back".

An hour later I get a call saying theirs nothing they can do... go figure.

DO YOURSELF A FAVOR AND SHOP SOMEW"

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1/5

posted Apr-02-2013

"March 1st - order placed.
March 8th - order received - wrong item.
March 9th - notified budsgunshop
March 11th - budsgunshop replied saying that they were going to email me a prepaid return label. 2 days for a response? shabby.
March 12th - told budsgunshop that I hadn't received the shipping label yet. It's just an email, right? should be quick.
March 13th - budsgunshop replied saying that the request was with the returns department and that I should receive the label ASAP.
March 15th - I have now been waiting 6 days for an email with a return label. I am not the one who screwed up the order, they did. This is very poor customer service. I email them again telling them how poor their service is, and that if I don't receive a return label NOW I will contact my credit card company to dispute the charges.
March 15th - 4 hours after I threatened to dispute the charges, I had an email with a return label.
March 15th - dropped return package off at UPS store.
March 21st - UPS tracking number shows package received by budsgunshop.
March 25th - still no acknowledgement of return shipment from budsgunshop. I email them again letting them know that I know that the package was received on 3/21 and when can I expect a return shipment with the items I actually ordered?
March 26th - budsgunshop replies telling me that it is being processed by their returns department and that I'll get my order ASAP.
April 1st - still no notification of shipment, or even that the returned items have been processed. I again write budsgunshop letting them know how much their service sucks, and that I no longer want to do business with them. I gave them 48hrs to post a refund for my order or I would contact my credit card company to dispute the charges.
April 2nd - I received notification that my return order was processed and that a full refund would be given.

My point is this: I had to threaten them in order to get anything done! The item that they originally sent me was worth 3 times what I actually ordered. They should have rolled out the red carpet for me just for being honest about the mix up! Instead I get a month long run around with nothing to show for it!

budsgunshop.com is the worst online shopping experience I have ever had, and I shop online alot!"

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5/5

posted Mar-26-2013

"Buds rules. The price of my FNS-40 was so low that the guy at the FFL thought I was buying it used. Too many crybabies on here think they are entitled to faster service. Stop it. I paid for my order on 3-12 and picked it up on 3-21. Not bad considering I saved over $100 on MSRP.
Remember people guns are in high demand. Have a bit of patience.
Otherwise go and get ripped off at your local gun store."

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1/5

posted Mar-26-2013

"Buds gun shop is a lying, stealing, cheating bunch of folks. They shipped me a firearm in the wrong name and kept 65 dollars when it had to be shipped back. I repurchased the firearm and a week later I had it. It took three months to get my refund -65 from the first order. I filed a complaint with the BBB and Buds gets on there and calls me a convicted felon, what a joke. This company is the joke. I purchased on 12/28/2012 and now 3/24/2013 just getting my refund -what they stole. Since this happened this felon here has purchased 2 guns from GunAuction site and 3 guns from ImpactGuns with no problem. Buds will say anything to get out of satisfying customers or losing 40 dollars plus 25 return shipping after holding my money three months."

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4/5

posted Mar-22-2013

"Ordered on the 19th, my FFL was crossed out, which means the license had expired since the last time Bud's sent something to that FFL. I had my FFL fax in his information before I made the order to rectify that issue. I responded to the automated email of no FFL and the next moring all was well. My FFL was now listed on the site and in my order.

The Rifles were shipped and arrived at a FFL on the 22nd. Super fast delivery, too bad it wasn't to my FFL. Similar name but 45 miles away. My actual FFL was showing in the order status.

Chatted with the online person and she gave me a gift card for 15 dollars. Not enough to cover the added cost the new FFL and the 90 mile round trip to get my rifles to their new home.

I gave 4 stars for the Customer service because they were quick to offer the gift card and get my order associated with my FFL. Another dealer had taken 3 weeks to get the FFL associated with an order, so I was pretty happy that it happened so fast.

Would have given them 5 stars for shipping for the speed alone, but had to take away 3 for shipping to the wrong FFL. 2 stars because it was at least within driving distance.

"

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5/5

posted Jun-30-2011

"Shipping was fast and the price was great. Thanks."

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5/5

posted Jun-30-2011

"Fantastic deal and dealer; super quick shipping; only problem that I had was the time the e-check process takes. Can't understand why it takes 4 business days to process funds towards purchaser's account when everything is in-house."

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2/5

posted Jun-29-2011

"Hello. This was to have been a gift gun, but it will arrive too late (when adding my 10 day waiting period) for our presentation. Buds is always waiting on what they call "CFLC approval" which I assume is some approval from the State of California. Can't your staff just check the list on the appropriate California website themselves and save several days? This shipment is the slowest that I have seen with Buds. When I pay an extra fee to use my credit card, I really expect faster service. You have the money immediately, why can't your processing and shipping be done faster? When I bought my Kahr from you a few months ago, all went very quickly. This time, all went very slowly. Buds does have competition from Gun Clubs that use Ellett brothers, for example, and prices are comparable with always a quick turnaround. The only reason I used Buds this time was because Ellett Brothers was out of stock of this gun. If you will not change your procedures and promise a fast shipment, I won't use Buds again. "

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5/5

posted Jun-29-2011

"My over all experience was excellent. You could not ask for better customer service; I have to say that if you don't go through Bud's that it won't be done right."

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5/5

posted Jun-28-2011

"First off I need to say that everybody I've had the pleasure to deal with at Bud's have been exceptional in every way with no exception. I purchased the Doublestar Star 16" M4 .223/5.56 and am EXTREMELY HAPPY with it. So far, I've run about 300 rounds through it without a single problem. In my opinion, it's the best example of any weapon of this type at it's price point. Buy one with confidence and enjoy. I've bought a couple of weapons and accessories from Bud's and will continue to return."

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4/5

posted Jun-26-2011

"good service ,fair price ,shipping little high but still ok"

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5/5

posted Jun-25-2011

"Excellent communication and speedy delivery. Great prices, highly recommend and will use them again!!! DPMS Panther Sporticle .308 will reach out and touch..."

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5/5

posted Jun-25-2011

"Great Fast Service. All online forms and directions were well prepared.Good folks to do business with."

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