We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Full Rating Profile
BrookstoneCoupons
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.00/10 4.00/10
    Chance of future purchase: Rating 4.00/10 4.00/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: 0.00/10

42 Customer Reviews

Rating 2/10
1/5
modified review posted

"$388 for a mailbox ordered on 30AUG. Was told it would be here by 16SEP. Emailed them back on 20SEP and was told it would ship on 06OCT. Here it is 09OCT and have heard nothing about shipment and their website still shows the item to be in stock. I will be canceling my order and will never order from them again!"

modified review This review was modified by Madmaxx63 on October 09 2014 01:24:44 PM


Rating 2/10
1/5
modified review posted

"Ordered two small items (a wallet & sleep mask) that were shipped separately in enormous boxes for no reason. Both could have fit in my mail box. Customer service sounds like apathetic teenagers. Never again."

modified review This review was modified by empire23 on September 20 2014 09:15:15 AM

Rating 10/10
5/5
modified review posted

"I recently ordered a Fitbit Flex wristband from Brookstone in their exclusive bright blue color. My shipping information came right away and my package was delivered 3 days later even though I didn't pay for expedited shipping. I did use their coupon code SHIP99 to get free shipping on my order. Overall, I found the Brookstone site very user friendly and easy to navigate, and my purchase process and order were to my satisfaction."

modified review This review was modified by JamieC01 on August 25 2014 07:12:32 PM

Rating 10/10
5/5
modified review posted

"Had a great experience. No issues! Would shop here again. Got an amazing gift and it arrived so qiuckly."

modified review This review was modified by terryr0507 on August 25 2014 04:52:21 PM

Rating 2/10
1/5
modified review posted

"Horrible company. Order item cost $100 but was sent wrong item worth $5. Lied about resend right order the same day. Lied about sending prepaid shipping label for shipping back. Lied about refunding money after cancellation has been requested. Has been more than a month, dozen of calls, still lying about refunding within 3 days that has not happened"

modified review This review was modified by cooper2053 on August 23 2014 09:51:47 PM

Rating 2/10
1/5
modified review posted

"I ordered an item as a birthday gift for my mother after not being able to find the item in any local stores. I found Brookstone online, who carried the item, I paid for overnight shipping and did not receive my package the next day. I ordered my gift on Thursday expecting it to be here for the weekend to give to my mother. I called customer service on Friday afternoon after not receiving my package or an email confirming they shipped it and they told me my order got "stuck" in the system and my order was never processed because of it. Because the weekend was approaching they told me I wouldn't have it until Monday. Monday was too late and I did not have my gift in time for her birthday. I am very dissatisfied with the service I received."

modified review This review was modified by BKObe on June 02 2014 12:34:13 PM

Rating 2/10
1/5
modified review posted

"BEWARE! Brookstone's return policy is the WORST I have ever experienced from any online retailer. Very disappointed with the quality of the items I received and now I can't return them."

modified review This review was modified by julie.h on April 10 2014 07:43:55 PM

Rating 2/10
1/5
modified review posted

"I bought 2 Theracanes from Brookstone and the dumb people in that warehouse sent me only one manual for the 2 items. I was going to give one to my brother. Now I may just have to sent it both for this poor service."

modified review This review was modified by AndreBon on January 06 2014 06:48:53 PM

Rating 2/10
1/5
modified review posted

"Do not injure yourself!!
This is the worst shopping experience I ever had.liars and incompetence.
Find another seller ,please.
"

modified review This review was modified by Cantabela on December 24 2013 11:32:27 AM

Rating 2/10
1/5
modified review posted

"I chose to order some Luminara candles from Brookstone on November 8th as their ad indicated that they would ship 11/20/13 and I wanted to have them for the holiday season. On 11/24/13 I contacted the company and was told they are now on backorder and wouldn't ship until 12/20/13. There was no attempt to contact me to inform me of the backorder. When I contacted customer service I received an automated response that they would reply as soon as possible, but two days later, no response. I reached out on Facebook and was told there was nothing they could do and offered up a minimal gift certificate for the inconvenience."

modified review This review was modified by BLevos on November 26 2013 07:11:09 AM

Rating 2/10
1/5
modified review posted

"Absolutely the worst retailer I've ever dealt with. Ordered an item which was never received after 2 weeks (birthday present). No email correspondence other than confirmation of the order. Finally go back and look and order was "cancelled" arbitrarily. Called customer service, sat on hold only to find out how very "sorry" they were, but that of course the item wasn't in stock and my order had been cancelled and they had "no idea" how I wasn't notified. Of course I wished I had checked here first as realistically I'm definitely not the first this has happened to. STAY AWAY FROM THIS RETAILER."

modified review This review was modified by agent1533 on November 21 2013 03:19:57 PM

Rating 2/10
1/5
modified review posted

"Review of Brookstone

I have been a Brookstone customer for over 15 years, but after this I think I'll go elsewhere.

Online Sales - Lousy recordkeeping and incompetent customer care
It has been 15 days of this silliness.

Just today I spent 35 minutes with Brookstone (with the Credit Card company on the line) not to mention other calls to both Brookstone and the credit card company over the last few days. Over 5 hours in fact. They need to refund (actually remove the hold on my credit card) in the amount of $174.39 which is what the invoice says and what has been charged to my Citibank account. However they Brookstone insists they show $173.48 which is why nothing has been processed.

How Brookstone's internal numbers show two different amounts is beyond me but the result is that I haven't be provided the refund.

Spoke with Tammy, who elevated it to her supervisor Jamie. They promised to resolve it during during the morning call but nothing as of 6pm this evening.

It has been 15 days of this silliness. I have been a Brookstone customer for over 15 years, but after this I think I'll pass.
"


Rating 2/10
1/5
modified review posted

"I also have had the same experience many here have had. The ONLY reason I chose to shop here is because someone gave me a gift card to this shop.#1. They ARE significantly overpriced.
Now I have found that they are inept. I ordered the heart monitor watch a week ago. They stated that it is in stock and shipping is 5-7 days. I have called four times as my order number never can be tracked.No one has ever been able to tell me anything except, it is supposed to be shipping.After this 3rd call i did a google for reviews and see I should have never ordered from them. OH, I called back and apparently this rep sees that the order is canceled and they did not refund my Brookstone gift card, they kept the $50 dollars from it and failed to ever tell me ANYTHING! Pathetic.
"

modified review This review was modified by Divapdb on June 19 2013 02:44:16 PM

Rating 2/10
1/5
modified review posted

"A word of warning: when you look at delivery options be aware that the shipping time DOES NOT INCLUDE how long it takes their crack fulfillment department to get it to the shipping dock! I ordered something (that was in stock too!) under the belief it would be shipped to me within 7 days...you guessed it: 7 days later they had not even pulled my order yet!

Pathetic. It is no wonder these fly-by-nights don't participate in ResellerRatings - they would have to have a staff of thousands to field all the complaints!
"


Rating 2/10
1/5
modified review posted

"Very poor service!!! Non-existent customer service. Reminds me of Jomashop.com. I ordered a foot massager. I only received a confirmation that the order was placed and then silence...I waited a week to ask for an order update and again SILENCE...Then I e-mailed them after finding out that my funds were withdrawn from my account, to see if it was delivered...again SILENCE. After, three attempts and no answer. I wanted a refund because I didn't know what was going on with the service or product. I needed to know the delivery status because I have three office business locations and I wanted to be able to schedule my day to pick up my order at one of the locations but NO SHIPPING UPDATE OR CONFIRMATION!!! I e-mailed customer service and REPLY AGAIN! I must've e-mailed them 5 times with no success or reply. If you want to buy a product and need service or shipping confirmation good luck! And their products are overpriced!"


Brookstone is not a merchant member. If you're this merchant, learn more!

Brookstone is not a merchant member
Brookstone does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »