36,421 stores
1,204,129 reviews
5640 shoppers online now
posted Dec-09-2009 “When you placed this order, it clearly stated under the camera that this was a import model and you would have a 1 year warranty which includes 90 days labor 1 year parts from our company. If you would like to send this product in for a repair, Broadway Photo will be more than happy to repair your camera.
Thank You
Customer Service”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Priority Next Day
posted Jun-17-2010 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I went into the Bway store near Times Square. They put a $189 charge on my credit card for a 4 GB SD memory card that should have cost me $8. Then flat out refused to stop the transaction when I caught it. Laughed when I told them I would call the credit card company to resolve it. They really don\u0027t care about customers at all, its all about scamming. They took my receipt back from me when I complained so I had no physical proof of the scam.","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/675964#comment675964","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"louielouie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been wanting an SLR for quite a while and finally ordered a Pentax K-x with Broadway. I found out about Broadway from a friend. After shopping around I found they had the best prices of anybody. Customer service was great and was very helpful with what I might need for my Pentax. The Pentax is a dream, never used an SLR before and it was quite easy to just start shooting pics. There is a learning curve for the advanced features, but after only 12 hours I\u0027m getting the hang of it and am enjoying it more than I can say. I\u0027ll definately use Broadway for any other gear I might have a need for.","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/576741#comment576741","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"Dc2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They said they have Pentax DA* 16-50mm lens in stock when I\u0027ve emailed them to make sure before I order. After I place my order, three days later, they canceled my order saying that I\u0027ve requested to cancel my order which I did not! When I called the customer service person said the do not have the item in stock! From the email conversation below, other person from their customer service confirm me that they\u0027ve got the recent stock last week! Now I\u0027ll wait for my refund! Do not trust or buy from this store! This is base on my real life experience with Prestige Camera.<br>==============================<br>As per your request, this e-mail is confirming the cancellation of your order # 54029100.<br>If your credit card has been charged and your order did not ship, your card will be refunded in full. Please allow 24 to 72 hours for the refund to be posted to your account.<br><br>Thank you for choosing Prestige Camera. Should you need any further assistance, please e-mail us at support@prestigecamera.com.<br><br>prestigecamera.com<br><br>==================================<br>From: Support@prestigecamera.com <br>Subject: RE: Query regarding Pentax DA* 16-50mm<br>To: xxxx<br>Date: Monday, March 1, 2010 1:38 PM<br><br>I will make a note of it on your order.<br><br>From: xxxx<br>Sent: Monday, March 01, 2010 4:31 PM<br>To: Support@prestigecamera.com<br>Subject: RE: Query regarding Pentax DA* 16-50mm<br><br> Thank you for your response. I\u0027ve ordered the lens with your company. My order number is: 54029100. Could you please make sure the shipment has extra protection against damage during the shipping? It would be great if you can include the fragile symbol on top of the shipping box.<br><br> Thanks,<br><br> xxxx<br><br>--- On Mon, 3\/1\/10, Support@prestigecamera.com wrote:<br><br><br>From: Support@prestigecamera.com <br>Subject: RE: Query regarding Pentax DA* 16-50mm<br>To: \u0022\u0027NamThy\u0027\u0022 <br>Date: Monday, March 1, 2010, 7:23 AM<br><br>All our items are the new stock. We got them in last week.<br> <br><br>From: xxxx<br>Sent: Monday, March 01, 2010 10:13 AM<br>To: Support@prestigecamera.com<br>Subject: RE: Query regarding Pentax DA* 16-50mm<br><br> Could you please confirm me whether this is new stock or not? I would not want to have SDM failure and focus issue that is very usual for this lens.<br><br> Thanks,<br><br> xxxx<br><br>--- On Mon, 3\/1\/10, Support@prestigecamera.com wrote:<br><br><br>From: Support@prestigecamera.com <br>Subject: RE: Query regarding Pentax DA* 16-50mm<br>To: xxxx<br>Date: Monday, March 1, 2010, 5:50 AM<br><br>It is currently in stock. <br><br>The serial numbers are not scanned in our system until the item is shipped and given that I do not have access to the warehouse I am unable to get the first 4 digits of the serial number. I apologize for the inconvenience this has caused you.<br><br>From: xxxx<br>Sent: Saturday, February 27, 2010 12:04 PM<br>To: info@prestigecamera.com<br>Subject: Query regarding Pentax DA* 16-50mm<br><br>Hi,<br><br>Could you please help me to verify if the current Pentax DA* 16-50mm you have in stock or not? Also is it possible that you can give me the first 4 number of the lens serial number? I just want to check whether it is latest release or not before order.<br><br>Thank you very much for your help,<br><br>xxxx","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/546611#comment546611","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"namthy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was told from Pentax that you are a non-authorized dealer and that the camera you sold me was probably Gray market or reconditioned. Since my camera immediately had a problem and you didn\u0027t want to deal with it and told me to contact Pentax, I am not pleased with my first time dealing with Broadway Photo!<br>","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/524280#comment524280","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"aj1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THEY ARE SHADY! I was sold a Nikon D80 that is a gray market (they call it an \u0022import\u0022) after being told on the phone by a customer service rep (which no longer works there, big surprise!) that it was an American camera!!!!! This is illegal!!!! I am unable now to send my camera to Nikon USA to be fixed and after 7 months the camera is messing up!!!! They were unapologetic and basically said that it was my fault and I shouldn\u0027t have listened to their sales rep and I should have read the fine print!!!!! NEVER EVER BUY ANYTHING FROM THEM!!! YOU DON\u0022T KNOW WHAT YOU WILL GET!!!!! And yes the camera is under their warranty so I can send it in (not to nikon USA!) but I still have to pay for labor. The point is I WAS MISLED and I feel that I was lied to, not that they wont fix it! I was told my d80 was not an import model and I just found out 10 months later that it IS an import model. Their sales rep lied to me! That is my problem with this company.","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/521144#comment521144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"ashleyh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a camera there. It was listed as USA model, but turned out to be imported model instead. I should have known that it was too good too be true (since the price was much cheaper than other site). But at least they give me 1 year limited warranty so it\u0027s not too bad.<br><br> <br>The other bad thing is the site at that moment was pretty bad. I had no way to track my order. I couldn\u0027t even find a place to sign up for an account. But it looks like they fixed most of those issues now.","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/520523#comment520523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"darrendao","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Was very pleased with the quality of service provided at IBuyDigital.com. Product itself is great, no complaints. All billing issues were resolved promptly. Shipment very fast.<br><br>I would definitely shop there again and recommend to my friends.<br>","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/519338#comment519338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"yhavrylyuk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first time ordering with iBuyDigital.com. I was very impressed and definitely will add them to my favorite list. They had a good selection of product at good prices. I received a communication email at each step of the process so I always knew what the status of my order was. My order was shipped promptly and arrived very quickly, and had no issues with the shipment. I will definitely order from them again and would recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/519307#comment519307","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"shrchmpgn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi Guys,<br><br>Just a quick note to say thanks again for your great service. My camera arrived in the UAE in perfect condition and now I look forward to hours of enjoyment. I will definitely recommend you to any friends looking to buy photography equipment and hope to deal with you again in the future.<br><br>Thanks again !!","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/511537#comment511537","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"souro","rating":"5"}, "single");){kind=link}
""The new" Broadway Photo (new management supposedly) is SAME as old BWP. Same lies. "The included battery has only 30-45 minute life". Then bwp attempt to sell you the 'upgraded' battery for twice the actual msrp cost (a $40 battery is offered for $80 b/c its 'better' - a flat out 100% lie!). Same, same, same! Nothing has changed @BWP. they have a 1.00 rating out of 10 after 710 reviews. Do the math! That is 10 people every 100 sales. Next I was forced to ship & pay for 2 day b/c of my location. But package was sent 7 day ground! HELLO!!!! Even a blind squirrel finds a nut sometimes! BWP would steal from their grandmother whiloe she was dying of cancer I am 100% convinced. AVOID "THE NEW" BROADWAY PHOTO LIKE THE PLAUGE. It is needed to claim 'new management' to seperate themselfs from fraud in the past. Nothing has changed & neither will this review. There is nothing short of a 100% refund - to include ALL shipping costs that will entice me to edit this review. How about them apples broadway photo? Works both ways. How hard is it to be honest & decent to paying customers? Immpossible apparently @ BWP."